I Am Attempting To Get Into My E-mail File.

I have attempted to open my e-mail approximately 10 times using the same e-mail address that I have used for over 8 years and the new password that I have used for over 2 years which is rated very high in the password security area and it will not let me in. Then I find out that someone is using my e-mail addres and sending out false e-mails asking for money because I am stuck in England and have no money. Please help me in this situation and I need all my e-mail address of friends and business associates. I can't be reached by e-mail so someone will have to call me at 912-269-7008

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Answer #1: Posted by DreadPirateRoberts on March 7th, 2011 5:41 AM

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DreadPirateRoberts

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Hotmail accounts can get hijacked in a number of ways and are often used by thieves to spew spam, phishing messages and malware to everybody in the account’s address book. Along with its general Hotmail support portal, Microsoft has an article on recent reports of Hotmail account hijackings and what you can do to try and rescue your account.

If you can get to it, the first thing you should do is change the account’s password — and change it to a strong password made up of letters and numbers so it’s hard to guess. You should also update your machine’s security software and run a system scan to see if any viruses or malware from the hijackers has infected your computer. (If you have a PC and don’t have any security software, consider the free Microsoft Security Essentials program.

Microsoft’s Windows Live Solution Center also has a section devoted to account recovery and security with steps to take if you still have access to the compromised Hotmail account.

If you try all the suggested steps there and still can’t get back into your account, try the Windows Live ID Account Recovery page, which might help you reset your password by way of the secret question and answer you set up when you created the account, or by sending password information to the alternate e-mail account you supplied when signing up for the Hotmail account.

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