Password Lost... Hacked Account

Well you see this is a long story... my step-dad had his e-mail on hotmail hacked by someone spamming for money... and the password was changed. He is 66 and doesn't know much about computers so he called dell... which is who he gets all his support from... (he paid extra for that). Well the girl he talked to at dell set up an alternate e-mail account for the password to be sent to... the problem is he ended up losing her on the phone and she had reset the password to something random... now we can't create an alternate e-mail... nor get ahold of her and find out what she changed the e-mail or password to! Here's where it get worse... I tried having it reset through answering questions... but he doesn't have a good memory... and can't remember what he put for his personal question... So to make a long story short... I would appreciate any advice on how to get hotmail to reset his password... especially because all his bills get sent to that e-mail account... don't ask me how he manages to do that!! Thanks for reading... any help is much appreciated!!

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Answer #1: Posted by frogdemon66 on May 24th, 2010 3:13 PM

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frogdemon66

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What I would do in this case is basically the same as the lady from Dell did.

Goto mail.google.com set up an alternate email and then go back to the password reset page and request the new pass be sent to the new email account.

I hope this helps.

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