My Wife's Hotmail Account Has Been Hacked And We Can Not Get In.

How can we change the password if we can not get in the account?

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Answer #1: Posted by tfarner7 on September 16th, 2011 6:57 PM

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tfarner7

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Go HERE and try to reset your password and get it back from the hacker. Then, change your password to include a symbol. a number and a Capital letter to make it safer.

FOM MSN:

If you are the hacked/hijacked account owner:

Read http://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41
Run a malware scan on all computers you use to access the account. If there is something like a keylogger installed that will steal your passwords the bad guys will get your changed password too. The free Malicious Software Removal Tool (click to download) will do this for you.
If you can still log in to your account:
1. Change the password
2. Change the alternate e-mail in your Account Settings (Options->Account Settings)
If are locked out of the account:
1. Try a password reset (http://windowslivehelp.com/solution.aspx?solutionid=bf5d34bf-db28-44ca-ac9a-93838d81b2d6 ).
2. If that does not work, complete the form here for Windows Live ID Validation:(https://support.live.com/eform.aspx?productKey=wlidvalidation ).
If you used that account as the verification for other online accounts,such as eBay, consider proactively resetting those passwords now.

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