Problem With Incredimail Support Who R Not Reading Problem I Am Having.

I keep getting a standard reply and they are not looking into the problem I am having

Requests for more information

Request from wolverine18421957 on May 27th, 2012 9:29 AM
What problem are you having with Incredimail?

Responses to this request

Response submitted May 27th, 2012 9:54 AM
The problem is that I paid for a lifetime membership of the gold gallery. Now if I want to download something, it tells me that I have to pay.

I gave them the licence no etc., and they came back with a link so I could download the information to a datacab on the desktop and send it back to them.

Unfortunately, there is a fault while I'm downloading this information so only some of the information is on it.

I cannot get rid of this icon and start over again as it say I have to get permission.

I keep getting a standard letter, repeating instructions that don't work and I refer them back to previous e-mails that I have sent and still have not heard anything.

Is there anyway you can help.

Look forward to hearing from you and hope you can advise me on this problem

Susan

Response submitted May 27th, 2012 10:25 AM
You suggested I get to Incredimail through Firefox - this didn't solve the problem.

Do you have a telephone number for Incredimail Customer Services. I need to tell them about my problem with their help line who are not listening to my problem.

Susan

Response submitted May 27th, 2012 10:40 AM
I've tried to access it through firefox and it doesn't work either - what is incredimails telephone number please

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Answer #1: Posted by wolverine18421957 on May 27th, 2012 9:59 AM

This answer was accepted by the poster of the original question.

wolverine18421957

Member since:
May 27th, 2012

Points: 6,860

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Susan;

Try this, open up IE and go to Incredimail's website, then try to download from the gold gallery there. I know if you use a different browser it will not accept the Incredimail cookie at times. I normally use Firefox and I started having that problem and was forced basically to use IE to download anything from the Gold Gallery via IE.

Answer #2: Posted by wolverine18421957 on May 27th, 2012 10:54 AM

wolverine18421957

Member since:
May 27th, 2012

Points: 6,860

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There is no phone number for Incredimail, you will have to contact [email protected] for help with getting the cab file downloaded.

Answer #3: Posted by wolverine18421957 on May 27th, 2012 10:35 AM

wolverine18421957

Member since:
May 27th, 2012

Points: 6,860

90
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Susan are you using IE to download from the Gold Gallery? I know Firefox won't download nor will Opera as I have tried both. Incredimail doesn't have a phone number for their tech support. Now they want us to use the Incredimail forums to get help. You can find them at http://www.forums.incredimail.com.

Other than that you can try resetting IE's internet connection by going to TOOLS, OPTIONS, ADVANCED and clicking on RESET.