Question posted by roy22415 on November 21st, 2012
Non Delivery Of Purchased Goods
I purchased software from Microsoft via the web using my master card. The download failed to deliver the product I have tried emailing and telephoning them without response but, all I can get is an automated reply. Can I stop the payment I have made via my Mastercard.
Current Answers
Answer #1: Posted by Odin on November 21st, 2012 11:42 AM
Odin
Member since:
April 10th, 2010 Points: 41,236,630
Member since:
April 10th, 2010 Points: 41,236,630
You can't stop the payment but you can dispute the charge with the bank. It's advisable first to send a certified letter to Microsoft at 1 Microsoft Way, Redmond, WA 98052.
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