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Oki B6500 Support Question

Oki B6500 Support Question

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Question posted by jamarque on March 4th, 2014

Engine Nv

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Answer #1: Posted by support38611 on March 5th, 2014 5:30 AM
support38611

Member since:
March 23rd, 2012

Points: 203,070
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Hello,

I'm a customer service representative at Okidata America.

The situation that you are describing is too complex to attempt to support via e-mail.


Please call us at 1-800-654-3282 so we can correctly address your concern.

Related Oki B6500 Manual Pages

Guide: Setup, B6500 (E/F/S/P) - Page 3

... is contained in selecting the appropriate document or application. B6500 Series Setup Guide English - 3 Do not lift the printer by two people. Complete the entire installation procedure to help... Information booklet supplied with consumables weighs 22.6kg (50lb). Safety precautions This printer is very heavy and should always be lifted by grasping any items are included...
Guide: User's, B6500 Series (American English) - Page 5

..."The cross-reference is not within this guide. [ ] Indicates items displayed on the keyboard and printer. Conventions 1. In this guide: Important Indicates important information which you should read. Refer to YYYThe cross-reference is within this guide. B6500 User's Guide> 5 The following headers are used in this guide: Refer to both the...
Guide: User's, B6500 Series (American English) - Page 16

...the time required to exit from the computer. Cancelling a Print Job at the computer. NOTE > You can specify whether the printer goes into low power mode or sleep mode are enabled. For example, when the sleep mode and low power mode time ... is received for 15 minutes. You can also enable either cancel the print job at this printer or at the Printer B6500 User's Guide> 16
Guide: User's, B6500 Series (American English) - Page 18

... SNMP port (default: [Enable]) on the printer driver. 4. Click [Get Information from the printer. B6500 User's Guide> 18 NOTE > When using the control panel. > For Windows NT 4. 0/Windows 2000/Windows XP, only users with administrator's rights can change the settings here, they will be displayed on the printer using this feature cannot be reflected...
Guide: User's, B6500 Series (American English) - Page 47

... the light is on , the printer is a malfunction in the menu operation, repeatedly pressing the menu button moves down the menu list. Name Description button button indicator LCD display indicator Press to move to print the menu map. Control Panel Features The control panel is also discussed. B6500 User's Guide> 47 When...
Guide: User's, B6500 Series (American English) - Page 92

...< > to enter a submenu. This will delete all stored information related to save the setting. B6500 User's Guide> 92 Use the procedures in the following procedure to enter the Job Accounting Menu to ...change the Job Accounting settings. Press to jobs received by the printer. Press the MENU button on the first line of the display. 3. Press the < > or...
Guide: User's, B6500 Series (American English) - Page 110

...displayed when tray needs inserted Recovery message displayed for file status. B6500 User's Guide> 110 Confirmation prompt used when CANCEL is detected...Engine NV Failure. Error message displayed for OEM ID Mismatch on Initialization. Could not find a filter configuration file. Indicates "Firmware Upgrade" mode is required (replace fuser/rollers/etc.) Paper jam detected inside the printer...
Guide: User's, B6500 Series (American English) - Page 117

B6500 User's Guide> 117 Switch off and then on the printer. Enter the correct user name and password. Symptom Clicking the [Submit] button prompts messages such as "no data" or "the server has returned invalid or unrecognizable response". Reason/Action Are the user name and password correct?
Guide: User's, B6500 Series (American English) - Page 120

..., fold the tray first before opening it upside down. Replacing the Drum/Toner Cartridge 1. B6500 User's Guide> 120 The drum might be damaged. • A drum shutter protects the photosensitive drum from light. Remove any parts inside the printer. NOTE > When the offset catch tray (optional) is recommended to finish the installation within...
Guide: User's, B6500 Series (American English) - Page 124

... environment, you can also check the remaining volume of consumables and paper loaded in this printer via the network. Settings for network This section explains the environment and settings required for using a web browser on a network computer. B6500 User's Guide> 124 Press the MENU button on the first line of directories and...
Guide: User's, B6500 Series (American English) - Page 133

...tray. Pull the paper tray out of four), tray module (one location) and paper tray (one location). B6500 User's Guide> 133 The following procedure explains how to clean the feed roll set in the interior of ...feed roll is a regular replacement part. 1. TJ094ano_text.jpg A B C D A Feed rollers (1) B Inside of the printer and the tray module. Follow this printer (two locations, total of the...
B6500 Network Guide - Page 10

... conventions are used in this guide. Refer to manually set the printer's IP address. The following icons are used in this guide: Refer to "xxx": The cross-reference is not within this guide: Important Indicates important information which you should read. B6500 Network Guide> 10 CONVENTIONS 1. Troubleshooting This chapter explains how to...
B6500 Network Guide - Page 15

...and the exact set-up will vary depending upon your environment. B6500 Network Guide> 15 The network printer supports TCP/IP protocol that can be used in conjunction with all of their...Windows NT 4.0/Windows 2000/Windows XP/ Windows Server 2003 LPD or Port9100 (TCP/IP) Once the printer registered on the Windows NT 4.0/Windows 2000/ Windows XP/Windows Server 2003 computer is a good reference...
B6500 Network Guide - Page 19

... follow the procedure described in Windows. Select [Start], [Settings], [Control Panel] and then select [Printers]. 2. Select [My Computer] and then [Next]. 4. B6500 Network Guide> 19 Select [Add Printer] Wizard. 3. Select [Add Port]. 5. In [Name of the host for the printer you have two options for printing using TCP/ IP. In [Name or address of...
B6500 Network Guide - Page 21

... above IP address is entered, the Port Name will default to finish installing the TCP/IP printer. Additional port information will appear. 8. Select [Create a new port] and then [LPR ...9100 and [SNMP Status Enabled] is set to [Raw]. 12. The [Welcome to finish installing the printer.] B6500 Network Guide> 21 Select [Next]. Select [OK]. 14. Port 9100 1. Select [Start].[Settings].[Control...
B6500 Network Guide - Page 23

... Port] and select [Type Standard TCP/IP Port]. 6. Select [Start].[Settings].[Control Panel].[Printers and Other Hardware]. 2. Under [Device Type], select [Custom] then [Settings]. 11. B6500 Network Guide> 23 11. Ensure [Protocol] is set to finish installing the printer. Ensure [Queue Name] is lp and [SNMP Status Enabled] is entered, the Port Name...
B6500 Network Guide - Page 32

...Deletes all the print data sent by a specified user and received by a specified printer. B6500 Network Guide> 32 This option is used to delete print data which has been received by a specified...the print data, sent by a user who issues this command, from the data which has been sent to a printer set up as "P001", enter the following command: %lp -d P001 file1 To output three copies of -a, -e...
B6500 Network Guide - Page 61

...Repeat steps 11, 12, 13, & 14 to the next set , then press the button. 15. B6500 Network Guide> 61 Press the or button until [Subnet Mask] is displayed, then press the button. 6....press the button. 4. Press the or button until all numbers have been set . 14. Reboot the printer. Press the or button to scroll to the desired number. 13. Check that [TCP/IP] is ...
Guide: User's, B6500 (English) - Page 5

B6500 User's Guide> 5 Also indicates the title of printed reports/lists from the printer. < > Indicates items such as hard buttons and indicators on ...used in this guide. [ ] Indicates items displayed on the computer and the printer control panel. The following conventions are used in this guide. Conventions 1. Note Indicates additional information on the keyboard ...
Guide: User's, B6500 (English) - Page 109

...B6500 User's Guide> 109 Error message displayed for Main Motor Failure. Paper jam detected Error message displayed for Engine NV Failure. Failure during Power-on line 2. Used for error/warning when Maintenance is pressed. Confirmation prompt used when CANCEL is required (replace fuser/rollers/etc.) Paper jam detected inside the printer...Duplex Failure End Job Engine NV Fail Exit Jam Face...

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