Question posted by nhodges320 on January 1st, 2015

What Happened To Customer Is Always Right?

I placed an order using the online application on 1-1-15 for a stuffed crust with pepperoni, ham, Italian sausage, bacon and extra cheese. I used the coupon $11.00 any large but of course was charged extra for stuffed crust & extra cheese because y'all are the only pizza company that carges for that. My tootal ended up $18.65 & when my son opened it & began eating it I noticed there wasn't any extra cheese! So I caled the store & their solution was to remake and resend it out but they wanted the other pizza back & well by this time my son had eaten almost half of it! Their other solution was a $10.00 credit? ?? I asked them why only $10.00 & she said because I was only complaining about the cheese. Seriously? ? Ive never heard of such mess in my life. & I worked for Papa John's years ago. ... I don't like pizza hut & I told my son after this dont ask me to order from there again! Ive always been told when working with the public the customer is always right I guess that is until you decide to deal with pizza hut and then it's the manager on duty is right & they dont care about what the customer says!!!

Current Answers

Answer #1: Posted by TheWiz on January 1st, 2015 3:28 PM
This answer was accepted by the poster of the original question.
TheWiz

Member since:
October 13th, 2011

Points: 25,383,424
1,100
points
This isn't a great place to leave feedback for Pizza Hut as no one from Pizza Hut will see it. I recommend using the feedback form here.

Similar Questions

I Ordered From Pizza Hut On 830 Coors In Albuquerque On March 30. My Pizza Was B
I ordered from pizza hut on 830 coors in Albuquerque on March 30. My pizza was burned on the crust w...
(Posted by jaclynbaca 9 years ago)
Is There An Online Customer Service Form Anywhere?
I would like to leave feedback on a recent order & would prefer to do so online. Is there a link...
(Posted by Cjdmom27 9 years ago)
How Do I Get My Free Pizza If My Order Was Wrong Last Time Pizza Was Delivered?
A few days ago my order was delivered late, cold and wrong. I called pizza hut and the manager was b...
(Posted by iramt1970 9 years ago)
I Walked In To A Location In Moline, Ill. And The Employee's Were Very Short Tem
I walked in to a location in moline, ill. And the employee's were very short tempered, and very rude...
(Posted by jasonramsey0180 10 years ago)
Just Ordered Pizza Online, And 1 Pizza Was All Wrong
ordered thin and crispy with alfrado sauce and it showed up pan with red sauceRef#
(Posted by tbfishen 11 years ago)
Ask a New Question
Use the box below to post a new question about Pizza Hut.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Pizza Hut Reviews

View thousands of Pizza Hut user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Pizza Hut customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Pizza Hut customer service rankings, employee comments and much more from our sister site.