Ricoh Aficio MP C4500 Support Question
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Question posted by walidScruf on July 31st, 2014
Ricoh Aficio Mp C4500 Will Not Send Or Receive Fax
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Current Answers
Answer #1: Posted by freginold on August 20th, 2014 3:24 AM
If you can't send or receive, there's a chance it may be the phone line, rather than the fax machine itself. Try plugging a phone into the same line, and see if you get a dial tone and can make or receive calls. If you hear a lot of static on the line, that will affect the ability to send or receive faxes.
If you can determine that it's not a problem with the phone line, here are some other possibilities:
- The fax line may have gotten plugged into the TEL port instead of the LINE port
- The fax line may be disconnected, either from the machine or from the wall jack
- If it's only one sender you can't receive from or send to, it may be a problem with their machine
- The machine may be out of paper, out of toner, or experiencing an error code
- There could be a problem with the machine's fax board
If you can determine that it's not a problem with the phone line, here are some other possibilities:
- The fax line may have gotten plugged into the TEL port instead of the LINE port
- The fax line may be disconnected, either from the machine or from the wall jack
- If it's only one sender you can't receive from or send to, it may be a problem with their machine
- The machine may be out of paper, out of toner, or experiencing an error code
- There could be a problem with the machine's fax board
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