Sharp MX-C311 Support Question
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Question posted by rebecca26768 on January 14th, 2013
F2-19 Error Code Sharp Mx-c311 Copier/printer Is Displaying The Above Service C
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Related Sharp MX-C311 Manual Pages
MX-C311 | MX-C401 Operation Manual Suite - Page 56
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_56_aa9b.png)
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SPECIFICATIONS
Machine specifications / copier specifications
Name Type Display Photoconductive type Printing method Developer system Fusing system
Scanning resolution
Printing resolution Scanning gradation Printing gradation Original sizes / types Copy sizes Print margins
Digital Full Color Multifunctional System MX-C311/MX-C401
Desktop
8.5 inch color touch panel LCD
OPC drum
...
MX-C311 | MX-C401 Operation Manual Suite - Page 59
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_59_7fcc.png)
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_59_7fcc.png)
...be used simultaneously. If you wish to use . SPECIFICATIONS
Machine specifications / copier specifications (Continued)
Interface port
LAN connectivity: 10Base-T / 100Base-TX / ...AC 120 V ±10% 60 Hz
Power consumption
1.44 kW
Typical electricity consumption
MX-C311: 9.78 kWh/week MX-C401: 11.13 kWh/week
Dimensions
22-3/64" (W) x 19-13/32" (D) x 28-7/64" (H) (560 mm (W) x 493 mm (D)...
MX-C311 | MX-C401 Operation Manual Suite - Page 76
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... any difficulties with this authorized dealer does not honor its own warranty to you on behalf of Sharp.
MX-C311 Digital Full Color Multifunctional System MX-C401 Digital Full Color Multifunctional System
In the event that this Product. Specifically, SHARP DOES NOT EXTEND TO YOU, THE ENDUSER, ANY EXPRESS WARRANTY OR ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS...
MX-C311 | MX-C401 Operation Manual Suite - Page 81
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_81_fa6c.png)
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MX-C311/MX-C401 Maintenance & Safety Guide
SHARP ELECTRONICS CORPORATION
1 Sharp Plaza, Mahwah, New Jersey 07495-1163. PRINTED IN CHINA
2008K
KS1
TINSE4106FCZ1 www.sharpusa.com
SHARP ELECTRONICS OF CANADA LTD.
335 Britannia Road East, Mississauga, Ontario, L4Z 1W9
This manual has been printed using a vegetable-based soy oil ink to help protect the environment.
MX-C311 | MX-C401 Operation Manual Suite - Page 123
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... SCREEN (FOR ALL SOFTWARE)" (page 8), perform the steps below.
1 Click the [Printer Status Monitor] button.
40
When the software selection screen appears in the following situations:...the IPP function. The Printer Status Monitor cannot be used in step 6 of paper remaining. The Printer Status Monitor shows error information such as paper misfeeds, printer configuration information (whether ...
MX-C311 | MX-C401 Operation Manual Suite - Page 153
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PRINTED IN CHINA
2008H
KS1
TINSE4202FCZZ www.sharpusa.com
SHARP ELECTRONICS OF CANADA LTD.
335 Britannia Road East, Mississauga, Ontario, L4Z 1W9
This manual has been printed using a vegetable-based soy oil ink to help protect the environment. MX-C311/MX-C401 Software Setup Guide
SHARP ELECTRONICS CORPORATION
1 Sharp Plaza, Mahwah, New Jersey 07495-1163.
MX-C311 | MX-C401 Operation Manual Suite - Page 191
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_191_2641.png)
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_191_2641.png)
... some models include certain peripheral devices as allowed under copyright laws.
• All information in the case of Mac OS
X. Icons used in the manuals
The icons in a Windows environment are primarily for Windows Vista®. This explains how to use the MX-C311/MX-C401 digital full color multifunctional system.
Warning
• Reproduction, adaptation...
MX-C311 | MX-C401 Operation Manual Suite - Page 241
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![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_241_3c00.png)
...:1/2inch/Back:1/2inch
Erase
Edge:1/2inch
OK
1 1
2-5
Contents COPIER
Customizing displayed keys
Special mode keys and other keys can be changed as desired. By assigning frequently used functions ...to display the selected special modes. "Customize Key Setting" in [System Settings] - [Operation Settings...
MX-C311 | MX-C401 Operation Manual Suite - Page 531
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... stopped.
"Forward OK" The received fax has been forwarded. "No response"
An error occurred because there was sent from the destination. • Completed job
Message
Status
"Send..."NGxxxxxx"
Transmission/reception was not successful because a communication error occurred (a 6-digit error code appears in the check image screen. "In Memory"
Reception completed but the fax...
MX-C311 | MX-C401 Operation Manual Suite - Page 538
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_538_65ff.png)
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_538_65ff.png)
...transaction in the result column
Message
Explanation
OK
The transaction was refused by service technicians. NO RESPONSE
No response from a
memory polling box.
Last 4 digits of communication error number: Error code from which reception is printed, check the result of F-code operation (relay request
reception, polling memory transmission, or confidential reception) appears in...
MX-C311 | MX-C401 Operation Manual Suite - Page 626
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_626_e45c.png)
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_626_e45c.png)
...received without an attached file and thus printing was completed. "NGxxxxxx"
Transmission/reception was not successful because a communication error occurred (a 6-digit error code appears in the check image screen. • Completed job
Display
Status
"Send OK"
Transmission was not possible.
"Number of successful transmission destinations/ Total destinations OK"
Completion of 5, "003...
MX-C311 | MX-C401 Operation Manual Suite - Page 631
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_631_e15d.png)
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_631_e15d.png)
...fax was canceled. NG LIMIT
Transmission was not possible.
First 2 digits of communication error number: Error code from the destination. The contents of the Image Sending Activity Report are printed in ... report is printed, and thus it cannot be set the conditions for use by service technicians.
5-93
Contents SCANNER/INTERNET FAX
CHECKING THE INTERNET FAX ACTIVITY LOG (Image Sending...
MX-C311 | MX-C401 Operation Manual Suite - Page 842
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_842_1baa.png)
![](/manualimages/o/3/sharp-mxc311-mxc311-mxc401-operation-manual-suite-fa4053f_842_1baa.png)
... the detected original size is not possible or stops during a job. Printing is displayed.
Has a paper misfeed occurred? Remove the misfeed as instructed by the message in...the power plug, and contact your dealer or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.)
Is a tray out of paper? Point to...
Quick Start Guide - Page 3
![](/manualimages/m/m/sharp-mxc311-quick-start-guide-90bda65_3_5953.png)
![](/manualimages/m/m/sharp-mxc311-quick-start-guide-90bda65_3_5953.png)
... page contains a regular table of contents as well as an "I want to ..." For example, "I use the copier function often, so I want to save paper". Use either table of contents as follows:
BEFORE USING THE MACHINE COPIER PRINTER FACSIMILE
SCANNER / INTERNET FAX DOCUMENT FILING SYSTEM SETTINGS TROUBLESHOOTING
* To view the Operation Guide in the...
Quick Start Guide - Page 148
![](/manualimages/m/m/sharp-mxc311-quick-start-guide-90bda65_148_c571.png)
![](/manualimages/m/m/sharp-mxc311-quick-start-guide-90bda65_148_c571.png)
www.sharpusa.com
SHARP ELECTRONICS OF CANADA LTD.
335 Britannia Road East, Mississauga, Ontario, L4Z 1W9
This manual has been printed using a vegetable-based soy oil ink to help protect the environment. PRINTED IN CHINA
2008K
KS2
TINSE4178FCZZ
MX-C311/MX-C401/DX-C311/DX-C401 Quick Start Guide
SHARP ELECTRONICS CORPORATION
1 Sharp Plaza, Mahwah, New Jersey 07495-1163.
Software Setup Guide - Page 42
![](/manualimages/v/6/sharp-mxc311-software-setup-guide-deb5cbc_42_e648.png)
![](/manualimages/v/6/sharp-mxc311-software-setup-guide-deb5cbc_42_e648.png)
... screen, such as whether or not the machine is connected by a USB cable. • When printing to install the software. The Printer Status Monitor shows error information such as paper misfeeds, printer configuration information (whether or not a finisher is installed, etc.) as an image, the paper sizes that allows general users to check...
Software Setup Guide - Page 74
![](/manualimages/v/6/sharp-mxc311-software-setup-guide-deb5cbc_74_09a7.png)
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...programs: ● Sharpdesk* (Desktop Document Management Software) ● Network Scanner Tool ● SHARP TWAIN AR/DM (Twain driver) * Sharpdesk can only be installed on the number of .... If neither program is as easy as scanned image data from a Digital Laser Copier/Printer or documents created using word processing or spreadsheet application software. Some of the important features...
Software Setup Guide - Page 75
![](/manualimages/v/6/sharp-mxc311-software-setup-guide-deb5cbc_75_8244.png)
![](/manualimages/v/6/sharp-mxc311-software-setup-guide-deb5cbc_75_8244.png)
... saved as e-mail. ● Saved in Sharpdesk. SHARP TWAIN AR/DM
SHARP TWAIN AR/DM imports image data from a Twain interface into a Twaincompliant application. SHARP TWAIN AR/DM has the following features: ●...● Saved in a folder. ● Passed to the application set in the Digital Laser Copier/Printer and client computer to reduce the file size. (To view a PDF file saved using a ...
Software Setup Guide - Page 77
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![](/manualimages/v/6/sharp-mxc311-software-setup-guide-deb5cbc_77_e205.png)
...located in the root folder of the CD-ROM, and the ReadMe file for SHARP TWAIN AR/DM is not installed on the Information screen during installation. ●...SHARP TWAIN AR/DM cannot be installed alone. ● The contents of the Information screens that network preparation has been carried out correctly. ● If you are going to send an original scanned with the Digital Laser Copier/ Printer...
Software Setup Guide - Page 81
![](/manualimages/v/6/sharp-mxc311-software-setup-guide-deb5cbc_81_ac4e.png)
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Note that you wish to directly receive image data from the Digital Laser Copier/Printer. ● If a user-created file is saved in the "start" menu. ● In Windows 98/Me/2000,... unless you re-install the Windows accessory Imaging for Windows. ● Removing SHARP TWAIN AR/DM will not be able to delete ("Sharpdesk" or "SHARP TWAIN AR/DM") from the list and uninstall the application.
79
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