Trivago.ca Has Advertised Room Rates At Intercontinental Montreal At $55.00 Cad

Trivago is directing customers to the official Intercontinental website to book rooms at $55.00 CAD per night. Once on the Intercontinental site the cost is over $240 per night. I want to book at the rate advertised on trivago.ca.

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Answer #1: Posted by info49000 on July 22nd, 2015 3:26 AM

This answer was accepted by the poster of the original question.

info49000

Member since:
August 27th, 2014

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Dear Sir/Madame,

Thank you for your message and for highlighting this issue to trivago.

We are extremely sorry to hear that you have had this issue with your hotel search. We are experiencing a technical bug at the moment where we are receiving the incorrect prices from certain hotels. We are currently investigating the error as top priority in order to fix it as a matter of urgency.

We know that this must be very frustrating for our users and we would like to sincerely apologize for this inconvenience. We really hope that this will not deter you from using trivago in the future. What you can and should expect from trivago is that we will always strive for maximum transparency.

Please get in touch with us directly at [email protected] and we will assist you further in resolving this matter.

Kind regards,

trivago.

Answer #2: Posted by freginold on July 22nd, 2015 3:20 AM

freginold

Member since:
December 20th, 2011

Points: 23,253,885

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Hello, HelpOwl and Trivago are unaffiliated companies, so you will need to contact Trivago directly about the price difference. You can find Trivago's contact information here:

http://holiday-numbers.co.uk/trivago-contact-number/

Include screen shots of the advertised rate when you contact them, if you can. That will help your case.

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