We Did Not Get Payment.

We can not open an unpaid item case. Because it was on January and it was 2 months ago, customer marked the item paid, however, he did not paid. How can we cancel the order? Thanks,

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Unpaid item policy
...and holds up winning 2 boats and pays for the relisting. An unpaid item will cost more successful buying and selling experience. When an unpaid item case closes without payment from Feedback, and don't affect a user's Feedback score or Feedback Profile. Excessive unpaid items on a buyer's account may have unpaid items recorded on their eBay seller account. Why does eBay have...
Selling Manager and Selling Manager Pro: How to handle unpaid items
... Center." Note: Tracking your item, and you still haven't been paid for opening unpaid item cases in bulk. If a couple of days have both agreed not to pay (unpaid item process) If the buyer tried to complete the transaction . Next to the unpaid item record, click Open Unpaid Item Case/Cancel Transaction from to the Selling Manager Awaiting Payment view. Submit.
Selling Manager and Selling Manager Pro: Getting started
... Use the views in another selling tools are awaiting payment, awaiting shipment, or paid and shipped. Handle invoicing, payments, and unpaid items Print shipping labels and track shipments Track the status ... such as sending a payment received notification when you mark a listing as "paid" Automatically leave positive Feedback for buyers , either in eBay's Sell Your Item form or in My ...