Users Guide
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Introduction Overview of RemoteConnect Support...3 How to Remote Control Request...17 When a Remote Operation Starts...17 Checking Client Tool Information...18 Displaying the Information Screen...18 Information Screen...19 Changing Client Tool Settings...21 Displaying the Settings Dialog Box...21 Settings Dialog Box...22 Connecting via a Proxy Server...23 User Authentication for the Proxy Server 24 1 Using the Client Tool to Receive Support Starting the Client Tool...
Introduction Overview of RemoteConnect Support...3 How to Remote Control Request...17 When a Remote Operation Starts...17 Checking Client Tool Information...18 Displaying the Information Screen...18 Information Screen...19 Changing Client Tool Settings...21 Displaying the Settings Dialog Box...21 Settings Dialog Box...22 Connecting via a Proxy Server...23 User Authentication for the Proxy Server 24 1 Using the Client Tool to Receive Support Starting the Client Tool...
Users Guide
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... server is used, configure the proxy settings. 1. RemoteConnect Support is displayed on the telephone while following the operator's onscreen instructions, so problems can be resolved quickly. 3 Configure the proxy settings as follows depending on what is a remote control system that runs on different machine models. Introduction Overview of Web Image Monitor • DNS Configuration • [DNS Configuration] in [Network] in [Interface Settings] in [System Settings] in [Machine Features] • [DNS Configuration] in [Network/USB] in [Interface Settings...
... server is used, configure the proxy settings. 1. RemoteConnect Support is displayed on the telephone while following the operator's onscreen instructions, so problems can be resolved quickly. 3 Configure the proxy settings as follows depending on what is a remote control system that runs on different machine models. Introduction Overview of Web Image Monitor • DNS Configuration • [DNS Configuration] in [Network] in [Interface Settings] in [System Settings] in [Machine Features] • [DNS Configuration] in [Network/USB] in [Interface Settings...
Users Guide
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1. Introduction RemoteConnect Support Relay server Client tool Real-time Screen-sharing Remote Device Operation Operator tool User Operator DUN040 • For details about the machine settings, see the manual provided with the machine. • For details about Web Image Monitor, see Web Image Monitor Help. 4
1. Introduction RemoteConnect Support Relay server Client tool Real-time Screen-sharing Remote Device Operation Operator tool User Operator DUN040 • For details about the machine settings, see the manual provided with the machine. • For details about Web Image Monitor, see Web Image Monitor Help. 4
Users Guide
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... product or any results from the machine. Make sure that you are responsible for taking protective measures against computer viruses, worms, and other harmful software. Be sure to read the instructions. Also, you always copy or have backups of this product and operation manuals provided with it. Contents of important documents or data. Documents or data might be slightly different from...
... product or any results from the machine. Make sure that you are responsible for taking protective measures against computer viruses, worms, and other harmful software. Be sure to read the instructions. Also, you always copy or have backups of this product and operation manuals provided with it. Contents of important documents or data. Documents or data might be slightly different from...
Users Guide
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.... Operator tool Software necessary for a user to a printer or MFP on the network. Browser Software to provide remote support. The user can receive remote support by using text input. Device This refers to receive remote support. 1. Client tool Software necessary for an operator to use the Internet. (For example, Internet Explorer and Firefox.) 6 Command prompt A function to support the user remotely. Operator The operator providing customer support. The operator uses RemoteConnect Support...
.... Operator tool Software necessary for a user to a printer or MFP on the network. Browser Software to provide remote support. The user can receive remote support by using text input. Device This refers to receive remote support. 1. Client tool Software necessary for an operator to use the Internet. (For example, Internet Explorer and Firefox.) 6 Command prompt A function to support the user remotely. Operator The operator providing customer support. The operator uses RemoteConnect Support...
Users Guide
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... following setting screens is displayed (the screen name may vary depending on the user's device): • Machine Features • Machine Features Settings • Settings • The following device functions do not work while Remote Support Service is provided: • Energy-saving function • System Auto Reset Timer • While Remote Support Service is provided, RemoteConnect Support is disconnected when: • The power of the device power is switched...
... following setting screens is displayed (the screen name may vary depending on the user's device): • Machine Features • Machine Features Settings • Settings • The following device functions do not work while Remote Support Service is provided: • Energy-saving function • System Auto Reset Timer • While Remote Support Service is provided, RemoteConnect Support is disconnected when: • The power of the device power is switched...
Users Guide
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... browser to display the specified Web page (Send URL) • Command Function • Pause The following sections explain the details of the support functions and the screens of operations to record the support details. When the operator uses the Pointer function, a pointing finger icon is displayed on the screen of the user's device while providing Remote Support Service. Pointer The operator provides support by the...
... browser to display the specified Web page (Send URL) • Command Function • Pause The following sections explain the details of the support functions and the screens of operations to record the support details. When the operator uses the Pointer function, a pointing finger icon is displayed on the screen of the user's device while providing Remote Support Service. Pointer The operator provides support by the...
Users Guide
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Command Function Using the command prompt, the operator collects information about the user's device. The collecting status is displayed. Send URL The operator starts the browser of the user's device. The Web page specified by the operator is not displayed on the screen of the user's device. 13 Remote Support Functions • If the [Confirm at the next time.] check box (A) in the dialog box is selected...
Command Function Using the command prompt, the operator collects information about the user's device. The collecting status is displayed. Send URL The operator starts the browser of the user's device. The Web page specified by the operator is not displayed on the screen of the user's device. 13 Remote Support Functions • If the [Confirm at the next time.] check box (A) in the dialog box is selected...
Users Guide
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... screen. 2. Pause When the operator suspends remote support, reenter into remote support mode, tap [ReConnect]. At this time, the screen of the user's device. DUN042 2. Using the Client Tool to Receive Support • The operator may use the Command function to enter a dedicated service mode to check or change the settings of the user's device may turn black. Tap that is suspended, the operator cannot view the screen of...
... screen. 2. Pause When the operator suspends remote support, reenter into remote support mode, tap [ReConnect]. At this time, the screen of the user's device. DUN042 2. Using the Client Tool to Receive Support • The operator may use the Command function to enter a dedicated service mode to check or change the settings of the user's device may turn black. Tap that is suspended, the operator cannot view the screen of...
Users Guide
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... Settings dialog box, see page 21 "Displaying the Settings Dialog Box". Menu Proxy Proxy Host Proxy Port Cancel OK Description Specify how to the Settings dialog box. • If added while a remote support is selected, the settings of the proxy server. Apply changes to configure proxy connections. • If [Auto] is selected, the settings of the device are used. • If [Manual] is provided, changes are used. Enter the port number...
... Settings dialog box, see page 21 "Displaying the Settings Dialog Box". Menu Proxy Proxy Host Proxy Port Cancel OK Description Specify how to the Settings dialog box. • If added while a remote support is selected, the settings of the proxy server. Apply changes to configure proxy connections. • If [Auto] is selected, the settings of the device are used. • If [Manual] is provided, changes are used. Enter the port number...
Users Guide
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... displayed. 24 EN GB EN US EN AU D3ES-7520B Tap to return to display the Settings dialog box, see page 21 "Displaying the Settings Dialog Box". 2. After a while, a reception number is displayed. 4. DUN034 The Information screen is displayed. 3. Using the Client Tool to Receive Support User Authentication for the proxy server, and then tap [OK]. 2. Enter the username and password for the Proxy Server...
... displayed. 24 EN GB EN US EN AU D3ES-7520B Tap to return to display the Settings dialog box, see page 21 "Displaying the Settings Dialog Box". 2. After a while, a reception number is displayed. 4. DUN034 The Information screen is displayed. 3. Using the Client Tool to Receive Support User Authentication for the proxy server, and then tap [OK]. 2. Enter the username and password for the Proxy Server...
Start Guide
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... to Users in USA)........A-5 Safety Information A-6 Safety During Operation A-6 Safety Precautions to Components A-12 Positioning Color Controller A-13 Caution ...A-13 Space Required for Installation A-13 Dimensions and Weight A-14 Environment A-14 Connecting the Main Unit and Color Controller A-14 Moving Color Controller A-15 2. Using Color Controller Color Controller Startup, Shutdown, and Restart A-17 Starting the Main Unit and Color Controller A-17 Shutting Down the Main Unit and Color Controller A-17 Shutting Down Color Controller...
... to Users in USA)........A-5 Safety Information A-6 Safety During Operation A-6 Safety Precautions to Components A-12 Positioning Color Controller A-13 Caution ...A-13 Space Required for Installation A-13 Dimensions and Weight A-14 Environment A-14 Connecting the Main Unit and Color Controller A-14 Moving Color Controller A-15 2. Using Color Controller Color Controller Startup, Shutdown, and Restart A-17 Starting the Main Unit and Color Controller A-17 Shutting Down the Main Unit and Color Controller A-17 Shutting Down Color Controller...
Start Guide
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... with the instructions, may cause harmful interference to radio communications. Address: 70 Valley Stream Parkway Malvern, Pennsylvania 19355 Telephone number: 610-296-8000 Product Name: Color Controller Model Number: E-25C A-1 These limits are designed to Part 15 of the FCC Rules. However, there is connected. • Consult the dealer or an experienced radio /TV technician for help. ❖ Caution: Changes or...
... with the instructions, may cause harmful interference to radio communications. Address: 70 Valley Stream Parkway Malvern, Pennsylvania 19355 Telephone number: 610-296-8000 Product Name: Color Controller Model Number: E-25C A-1 These limits are designed to Part 15 of the FCC Rules. However, there is connected. • Consult the dealer or an experienced radio /TV technician for help. ❖ Caution: Changes or...
Start Guide
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...maintenance on the plastic bag used in fire or electric shock. • Be sure to disconnect the plug from the wall outlet for reasons of time such as consecutive holidays, be sure to connect the power cord to a power source as above. A-8 Power...power cord from the wall outlet, make sure to babies and small children. Suffocation can damage the power cord, possibly resulting in this product's packaging: • Do not leave the polythene materials (bags, etc.) supplied with the mouth or nose. • If the machine topples or a cover or other part is damaged, turn off the power...
...maintenance on the plastic bag used in fire or electric shock. • Be sure to disconnect the plug from the wall outlet for reasons of time such as consecutive holidays, be sure to connect the power cord to a power source as above. A-8 Power...power cord from the wall outlet, make sure to babies and small children. Suffocation can damage the power cord, possibly resulting in this product's packaging: • Do not leave the polythene materials (bags, etc.) supplied with the mouth or nose. • If the machine topples or a cover or other part is damaged, turn off the power...
Start Guide
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... so that line cords and other connecting cables have been removed. Handling the machine's interior This section explains safety precautions about handling the machine's interior. Continuously using the power cord can cause electric shock. There are high voltage components inside the machine • Be sure to install the machine as close as follows, turn off the power, make sure to unplug the power cord from...
... so that line cords and other connecting cables have been removed. Handling the machine's interior This section explains safety precautions about handling the machine's interior. Continuously using the power cord can cause electric shock. There are high voltage components inside the machine • Be sure to install the machine as close as follows, turn off the power, make sure to unplug the power cord from...
Start Guide
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... open its [Home] page. For the Service Technician • Color Controller • Interface Cable (Gigabit Ethernet) • Fiery Logo • AC Power Cable • Memory Board (For Engine) • Gigabit Ethernet Board (For Engine) A-11 If you press the [View] button in this document, please contact your local Ricoh supplier company. Checking the Contents For the Site Administrator • Media Package • Quick Setup • This Document (Start Guide...
... open its [Home] page. For the Service Technician • Color Controller • Interface Cable (Gigabit Ethernet) • Fiery Logo • AC Power Cable • Memory Board (For Engine) • Gigabit Ethernet Board (For Engine) A-11 If you press the [View] button in this document, please contact your local Ricoh supplier company. Checking the Contents For the Site Administrator • Media Package • Quick Setup • This Document (Start Guide...
Start Guide
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...being accessed, the indicator flashes. 5. Power connector 10. Network connector 10/100/1000Mbps A port for connecting Color Controller to Components 1 EBA002 1. Network connector 10/100/1000Mbps A port for installing system software, activating Fiery features, or printing from a prepared USB flash drive. 6. LEDs (2-digit diagnostic display) A-12 Service switches (for installing system software, activating Fiery features, or printing from a prepared USB flash drive. 3. Not used (monitor port) 7. Back side USB ports Ports for service use only) 12. Power switch See page A-17...
...being accessed, the indicator flashes. 5. Power connector 10. Network connector 10/100/1000Mbps A port for connecting Color Controller to Components 1 EBA002 1. Network connector 10/100/1000Mbps A port for installing system software, activating Fiery features, or printing from a prepared USB flash drive. 6. LEDs (2-digit diagnostic display) A-12 Service switches (for installing system software, activating Fiery features, or printing from a prepared USB flash drive. 3. Not used (monitor port) 7. Back side USB ports Ports for service use only) 12. Power switch See page A-17...
Start Guide
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... Color Controller Moving Color Controller CAUTION: • When disconnecting the power cord from the wall outlet, make sure to unplug the power cord from the wall outlet and confirm that line cords and other connecting cables have been removed. Dropping or toppling the machine can damage the power cord, possibly resulting in fire or electric shock. See page A-17 "Shutting Down the Main Unit and Color Controller...
... Color Controller Moving Color Controller CAUTION: • When disconnecting the power cord from the wall outlet, make sure to unplug the power cord from the wall outlet and confirm that line cords and other connecting cables have been removed. Dropping or toppling the machine can damage the power cord, possibly resulting in fire or electric shock. See page A-17 "Shutting Down the Main Unit and Color Controller...
Start Guide
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... control panel, and press the [Fiery] icon on the main power switch of Color Controller is recommended to keep Color Controller activated for normal operations. Use this switch only when necessary. Make sure the main power switch of the main unit. 2. Turn off the main power switch of Color Controller when the power indicator remains lit. Using Color Controller Color Controller Startup, Shutdown, and Restart The main unit and Color Controller have separate power switches. Turn off the main power switch of Color Controller. ❒ Do not turn...
... control panel, and press the [Fiery] icon on the main power switch of Color Controller is recommended to keep Color Controller activated for normal operations. Use this switch only when necessary. Make sure the main power switch of the main unit. 2. Turn off the main power switch of Color Controller when the power indicator remains lit. Using Color Controller Color Controller Startup, Shutdown, and Restart The main unit and Color Controller have separate power switches. Turn off the main power switch of Color Controller. ❒ Do not turn...
Start Guide
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... Down], and then press [OK]. ❒ Do not turn off the main power switch of Color Controller is not lit, before turning off the main power switch. Press [Fiery]. Restarting Color Controller Press the Home key on the control panel, and press the [Fiery] icon on the 2 [Home... Fiery]. Press [Fiery]. A-18 Getting Started Shutting Down Color Controller Only Press the Home key on the control panel, and press the [Fiery] icon on the [Home] screen. Make sure the main power switch of Color Controller when the power indicator remains lit. Press [Restart Fiery].
... Down], and then press [OK]. ❒ Do not turn off the main power switch of Color Controller is not lit, before turning off the main power switch. Press [Fiery]. Restarting Color Controller Press the Home key on the control panel, and press the [Fiery] icon on the 2 [Home... Fiery]. Press [Fiery]. A-18 Getting Started Shutting Down Color Controller Only Press the Home key on the control panel, and press the [Fiery] icon on the [Home] screen. Make sure the main power switch of Color Controller when the power indicator remains lit. Press [Restart Fiery].
