User Guide
Page 9
For your safety 75 EU Directive 2002/96/EC and EN50419 76 Trademarks 76 B Troubleshooting and Routine Maintenance 77 Troubleshooting 77 If you are having difficulty with your machine 77 Error messages 80 Transferring your faxes or Fax Journal report 82 Document jam 83 Printer jam or paper jam 84 Dial Tone detection 86 Phone line...
For your safety 75 EU Directive 2002/96/EC and EN50419 76 Trademarks 76 B Troubleshooting and Routine Maintenance 77 Troubleshooting 77 If you are having difficulty with your machine 77 Error messages 80 Transferring your faxes or Fax Journal report 82 Document jam 83 Printer jam or paper jam 84 Dial Tone detection 86 Phone line...
User Guide
Page 87
... us at the bottom of Make sure the paper is not too thick or curled. (See Handling and using the paper support flap. (See How to load paper on the reverse side Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer or at http://solutions.brother.... the chart below and follow the troubleshooting tips. platen on page 90.) Make sure you are using the paper support flap. (See How to load paper on page 91.) Make sure that your machine B B Printing Copies and Received Faxes Difficulty Suggestions No printout Make sure the machine is plugged in and not in...
... us at the bottom of Make sure the paper is not too thick or curled. (See Handling and using the paper support flap. (See How to load paper on the reverse side Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer or at http://solutions.brother.... the chart below and follow the troubleshooting tips. platen on page 90.) Make sure you are using the paper support flap. (See How to load paper on page 91.) Make sure that your machine B B Printing Copies and Received Faxes Difficulty Suggestions No printout Make sure the machine is plugged in and not in...
User Guide
Page 89
...the scanner. (See Cleaning the scanner on Fax mode. Menu Setting Difficulty Difficulty The machine beeps when you answered at the machine, press Start and hang up . Try sending the fax again. When your phone line. Brother's ECM feature should help overcome this problem... and is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Vertical black lines when sending. Troubleshooting and Routine Maintenance Sending Faxes Difficulty Cannot send a fax Suggestions Check all devices that the receiving machine has paper. If the problem continues...
...the scanner. (See Cleaning the scanner on Fax mode. Menu Setting Difficulty Difficulty The machine beeps when you answered at the machine, press Start and hang up . Try sending the fax again. When your phone line. Brother's ECM feature should help overcome this problem... and is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Vertical black lines when sending. Troubleshooting and Routine Maintenance Sending Faxes Difficulty Cannot send a fax Suggestions Check all devices that the receiving machine has paper. If the problem continues...
User Guide
Page 90
...most common error messages are shown below. Open the Upper Jam Clear Cover and remove any foreign objects inside the machine. (FAX-1355 and FAX-1360) If the error message continues, see vertical streaks on copies, clean the scanner. (See Cleaning the scanner ...faxes stored in the machine. Visit us at http://solutions.brother.com. Clean Unable XX -OR- Try sending the fax again or try connecting the machine to check your phone line. only) on page 82 before disconnecting the machine so you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting...
...most common error messages are shown below. Open the Upper Jam Clear Cover and remove any foreign objects inside the machine. (FAX-1355 and FAX-1360) If the error message continues, see vertical streaks on copies, clean the scanner. (See Cleaning the scanner ...faxes stored in the machine. Visit us at http://solutions.brother.com. Clean Unable XX -OR- Try sending the fax again or try connecting the machine to check your phone line. only) on page 82 before disconnecting the machine so you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting...
User Guide
Page 91
... ID There is running out of the following: Refill the paper in the machine. (FAX-1355 and FAX-1360) If the error message continues, see Transferring your faxes or Fax Journal report on page 86.) No Paper Fed The machine is out of paper or paper is not properly loaded in the...head is too cold. Replace the ink cartridge. (See Replacing the ink cartridge on your machine, or you have not received any foreign objects inside the machine. -OR- Do one of ink. Troubleshooting and Routine Maintenance Error Message Cause Action Document Jam The document was not inserted or fed ...
... ID There is running out of the following: Refill the paper in the machine. (FAX-1355 and FAX-1360) If the error message continues, see Transferring your faxes or Fax Journal report on page 86.) No Paper Fed The machine is out of paper or paper is not properly loaded in the...head is too cold. Replace the ink cartridge. (See Replacing the ink cartridge on your machine, or you have not received any foreign objects inside the machine. -OR- Do one of ink. Troubleshooting and Routine Maintenance Error Message Cause Action Document Jam The document was not inserted or fed ...
User Guide
Page 93
... from the ADF that is not jammed. b Enter the fax number to which faxes will be forwarded. Transferring Fax Journal report to another fax machine B If you have not set up your Station ID, you cannot enter fax transfer mode. Troubleshooting and Routine Maintenance Transferring faxes to another fax machine B If you have not set up your Station ID, you...
... from the ADF that is not jammed. b Enter the fax number to which faxes will be forwarded. Transferring Fax Journal report to another fax machine B If you have not set up your Station ID, you cannot enter fax transfer mode. Troubleshooting and Routine Maintenance Transferring faxes to another fax machine B If you have not set up your Station ID, you...