User Guide
Page 4
... and Retrieving Parked Calls 40 Logging Out of Hunt Groups 41 Using a Shared Line 42 Understanding Shared Lines 42 Working with Shared Lines 42 Using BLF to Determine a Line State 43 Making and Receiving Secure Calls 44 Tracing Suspicious Calls 46 Prioritizing Critical Calls 46 Using Cisco Extension Mobility 47 Managing Business Calls Using a Single Phone Number 49 Using a Handset, Headset, and Speakerphone 53 Using a Handset 53 Using a Headset 53 Using a Speakerphone 54 Using AutoAnswer with a Headset or Speakerphone 55 Changing Phone Settings 57 Customizing Rings and Message Indicators 57...
... and Retrieving Parked Calls 40 Logging Out of Hunt Groups 41 Using a Shared Line 42 Understanding Shared Lines 42 Working with Shared Lines 42 Using BLF to Determine a Line State 43 Making and Receiving Secure Calls 44 Tracing Suspicious Calls 46 Prioritizing Critical Calls 46 Using Cisco Extension Mobility 47 Managing Business Calls Using a Single Phone Number 49 Using a Handset, Headset, and Speakerphone 53 Using a Handset 53 Using a Headset 53 Using a Speakerphone 54 Using AutoAnswer with a Headset or Speakerphone 55 Changing Phone Settings 57 Customizing Rings and Message Indicators 57...
User Guide
Page 5
... the Phone Screen 58 Using Call Logs and Directories 59 Using Call Logs 59 Directory Dialing 61 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the User Options Web Pages 67 Accessing Your User Options Web Pages 67 Configuring Features and Services on the Web 68 Using Personal Directory on the Web 68 Setting Up Speed Dials on the Web 71 Setting Up Phone Services on the Web 72 Controlling User Settings on the Web 73 Controlling Line Settings on the Web 74 Setting Up Phones and Access Lists for Mobile Connect 77 Using Cisco...
... the Phone Screen 58 Using Call Logs and Directories 59 Using Call Logs 59 Directory Dialing 61 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the User Options Web Pages 67 Accessing Your User Options Web Pages 67 Configuring Features and Services on the Web 68 Using Personal Directory on the Web 68 Setting Up Speed Dials on the Web 71 Setting Up Phone Services on the Web 72 Controlling User Settings on the Web 73 Controlling Line Settings on the Web 74 Setting Up Phones and Access Lists for Mobile Connect 77 Using Cisco...
User Guide
Page 7
...See Using Call Logs, page 59. Cisco Unified IP Phone 7931G Phone Guide for pointers to commonly used sections. on hold Mute calls Transfer calls Make conference calls Set up speed dialing Share a phone number User your phone as a speakerphone Change the ring or call volume View your missed calls Listen to the Quick Reference Card in the front of this Guide This guide provides you with an overview of the features available on Your Phone, page 39. See Understanding Buttons and Hardware, page 9. See Using a Handset, Headset, and Speakerphone, page 53. See Accessing Voice Messages, page...
...See Using Call Logs, page 59. Cisco Unified IP Phone 7931G Phone Guide for pointers to commonly used sections. on hold Mute calls Transfer calls Make conference calls Set up speed dialing Share a phone number User your phone as a speakerphone Change the ring or call volume View your missed calls Listen to the Quick Reference Card in the front of this Guide This guide provides you with an overview of the features available on Your Phone, page 39. See Understanding Buttons and Hardware, page 9. See Using a Handset, Headset, and Speakerphone, page 53. See Accessing Voice Messages, page...
User Guide
Page 17
...; Understanding buttons buttons (or line keys) provide access to: Phone Screen • Phone lines and intercom lines (line buttons) Features, page 15 • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Basic Call Handling, page 19 • Web-based services (for example, a Personal Address Book button) • Speed Dialing, page 37 • Call features (for example, Privacy and Conference) • Using a Shared Line, page 42 • Local features (for example, Application menu, Headset, Settings) Buttons illuminate to indicate status...
...; Understanding buttons buttons (or line keys) provide access to: Phone Screen • Phone lines and intercom lines (line buttons) Features, page 15 • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Basic Call Handling, page 19 • Web-based services (for example, a Personal Address Book button) • Speed Dialing, page 37 • Call features (for example, Privacy and Conference) • Using a Shared Line, page 42 • Local features (for example, Application menu, Headset, Settings) Buttons illuminate to indicate status...
User Guide
Page 23
... own button. the Applications menu) Exit the Applications menu Press or Exit. Tip Some Application menu items (Settings, Directories, Services, Messages) can also press the number on the keypad that corresponds to identify these features, but your support desk or system administrator for information about feature operation or availability. Then... You can access features using softkeys or pressing a line key. To view the phone help system. Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified...
... own button. the Applications menu) Exit the Applications menu Press or Exit. Tip Some Application menu items (Settings, Directories, Services, Messages) can also press the number on the keypad that corresponds to identify these features, but your support desk or system administrator for information about feature operation or availability. Then... You can access features using softkeys or pressing a line key. To view the phone help system. Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified...
User Guide
Page 27
...phone number. Place a call using Mobile Voice Access 1. Dial a number. Your system 2. Place a call from a mobile phone using a billing or tracking code 1. Press 1 to an enterprise IP phone. 5. Using Personal Directory on a phone. Mobility, page 47 Make a call using your Extension Mobility profile Log in . Obtain your Mobile Voice Access Managing Business Calls number and End user PIN from a Personal Address 1. Number, page 49 2. Dial a desktop phone number other than your Using a Single Phone system administrator. Choose Personal Address Book and search for Cisco...
...phone number. Place a call using Mobile Voice Access 1. Dial a number. Your system 2. Place a call from a mobile phone using a billing or tracking code 1. Press 1 to an enterprise IP phone. 5. Using Personal Directory on a phone. Mobility, page 47 Make a call using your Extension Mobility profile Log in . Obtain your Mobile Voice Access Managing Business Calls number and End user PIN from a Personal Address 1. Number, page 49 2. Dial a desktop phone number other than your Using a Single Phone system administrator. Choose Personal Address Book and search for Cisco...
User Guide
Page 29
..., page 28 Auto-connect calls Use AutoAnswer. Sending a Call to a voice-message system Press iDivert. Storing and Retrieving Parked Calls, page 40 Use your system administrator about options to ... Answer with the speakerphone Press Note , Answer, or (flashing). page 24 Answer using a wireless headset, refer to answer a new call a different line, press (flashing). Using AutoAnswer with a Headset or Speakerphone, page 55 Retrieve a parked call on Your Phone, page 39 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP...
..., page 28 Auto-connect calls Use AutoAnswer. Sending a Call to a voice-message system Press iDivert. Storing and Retrieving Parked Calls, page 40 Use your system administrator about options to ... Answer with the speakerphone Press Note , Answer, or (flashing). page 24 Answer using a wireless headset, refer to answer a new call a different line, press (flashing). Using AutoAnswer with a Headset or Speakerphone, page 55 Retrieve a parked call on Your Phone, page 39 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP...
User Guide
Page 31
... use Mute with a single ring (or flash or beep, depending on a Call Chaperone user's Cisco Unified IP Phone when the calls are being chaperoned. Then... Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 25 The "reverting" call on hold on the current line • Highlight the appropriate call is disabled on your phone line setting). • Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen...
... use Mute with a single ring (or flash or beep, depending on a Call Chaperone user's Cisco Unified IP Phone when the calls are being chaperoned. Then... Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 25 The "reverting" call on hold on the current line • Highlight the appropriate call is disabled on your phone line setting). • Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen...
User Guide
Page 32
... Use message. The other Cisco Unified devices that you want to... The number of seconds to resume the call depends on your mobile phone, press the access code for the Session Handoff feature (for the line that share the same line display a Remote in -progress call from a mobile phone to your desk phone within 4 seconds and start talking on the phone. If you are switching to. While on the configuration set...
... Use message. The other Cisco Unified devices that you want to... The number of seconds to resume the call depends on your mobile phone, press the access code for the Session Handoff feature (for the line that share the same line display a Remote in -progress call from a mobile phone to your desk phone within 4 seconds and start talking on the phone. If you are switching to. While on the configuration set...
User Guide
Page 33
Then... Enter the target number. 3. Note If your phone uses a new line to initiate the transfer. Tips • If on-hook transfer is the number that you want to remove the call from hold before transferring a call on hold . The target is enabled on your phone, you transfer a call to. From an active call , press . 2. Cisco Unified IP Phone 7931G Phone Guide for the transfer recipient to a Voice-Message System, page 28. Press again to complete the transfer or EndCall to...
Then... Enter the target number. 3. Note If your phone uses a new line to initiate the transfer. Tips • If on-hook transfer is the number that you want to remove the call from hold before transferring a call on hold . The target is enabled on your phone, you transfer a call to. From an active call , press . 2. Cisco Unified IP Phone 7931G Phone Guide for the transfer recipient to a Voice-Message System, page 28. Press again to complete the transfer or EndCall to...
User Guide
Page 35
... to the primary phone number: , which call forwarding features are being forwarded. conditional call forwarding remotely, or for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 29 Note Your phone may allow you to choose from your User Options web pages. (See Accessing Your User Options Web Pages, page 67.) 2. Basic Call Handling Forwarding Calls to Another Number You can access Call Forward All on line key 1. • The call forward target number in the User Options web pages. You can use the call forwarding features to redirect incoming calls from two...
... to the primary phone number: , which call forwarding features are being forwarded. conditional call forwarding remotely, or for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 29 Note Your phone may allow you to choose from your User Options web pages. (See Accessing Your User Options Web Pages, page 67.) 2. Basic Call Handling Forwarding Calls to Another Number You can access Call Forward All on line key 1. • The call forward target number in the User Options web pages. You can use the call forwarding features to redirect incoming calls from two...
User Guide
Page 46
...... Dial the directed call . Press Transfer again to finish storing the call park number. 3. Store an active call using these methods: • Call Park-Use the Park softkey to store the call park number. Hang up. During a call , dial the Directed Call Park number and press Transfer again. • Assisted Directed Call Park-Use the Assisted Directed Call Park button displaying an idle line status indicator. Retrieve a parked call from any Cisco Unified IP Phone in your network, press the flashing Assisted Direct Call Park button...
...... Dial the directed call . Press Transfer again to finish storing the call park number. 3. Store an active call using these methods: • Call Park-Use the Park softkey to store the call park number. Hang up. During a call , dial the Directed Call Park number and press Transfer again. • Assisted Directed Call Park-Use the Assisted Directed Call Park button displaying an idle line status indicator. Retrieve a parked call from any Cisco Unified IP Phone in your network, press the flashing Assisted Direct Call Park button...
User Guide
Page 53
... Do Not Disturb (DND) feature. • If you do not see an MLPP icon, the priority level of the error. • An MLPP-enabled call . Answer the call using PickUp Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Once you to configure a Cisco Unified IP Phone as your own temporarily. Advanced Call Handling Want...
... Do Not Disturb (DND) feature. • If you do not see an MLPP icon, the priority level of the error. • An MLPP-enabled call . Answer the call using PickUp Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Once you to configure a Cisco Unified IP Phone as your own temporarily. Advanced Call Handling Want...
User Guide
Page 55
... business IP phone number. Configure Mobile Connect Answer a call using your mobile phone Switch an in Use message. The other remote destinations. Cisco Unified IP Phone 7931G Phone Guide for a list of access codes. For example, if you receive a call on hold Then... Your desktop and remote destinations receive calls simultaneously. See Using Cisco WebDialer, page 80. When an incoming call you can vary) softkey. Contact your system administrator for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 49 Use the User Options web pages to your remote...
... business IP phone number. Configure Mobile Connect Answer a call using your mobile phone Switch an in Use message. The other remote destinations. Cisco Unified IP Phone 7931G Phone Guide for a list of access codes. For example, if you receive a call on hold Then... Your desktop and remote destinations receive calls simultaneously. See Using Cisco WebDialer, page 80. When an incoming call you can vary) softkey. Contact your system administrator for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 49 Use the User Options web pages to your remote...
User Guide
Page 63
... a phone line or the default ring setting. 3. Access your message indicator settings. (See Controlling Line Settings on the Web, page 74.) Note Typically, the default system policy is to see if a minimum ringer-volume setting was configured. Changing Phone Settings You can personalize your Cisco Unified IP Phone by displaying a steady light on the handset light strip. Press Select and Save to play a sample of it. 4. Change the way the audible voice-message indicator sounds on your phone indicates an incoming call and a new voice mail message. Adjust the volume...
... a phone line or the default ring setting. 3. Access your message indicator settings. (See Controlling Line Settings on the Web, page 74.) Note Typically, the default system policy is to see if a minimum ringer-volume setting was configured. Changing Phone Settings You can personalize your Cisco Unified IP Phone by displaying a steady light on the handset light strip. Press Select and Save to play a sample of it. 4. Change the way the audible voice-message indicator sounds on your phone indicates an incoming call and a new voice mail message. Adjust the volume...
User Guide
Page 71
Accessing Voice Messages To access voice messages, use the Messages button ( ) > Messages. Listen to your voice messages or access the voice messages menu Send a call . Cisco Unified IP Phone 7931G Phone Guide for your phone system uses. Press ( ) > Messages and follow the voice instructions. Look for : • A stutter tone from your handset. (This indicator can vary. Ask your primary line, even if you place a call to the voice message service all of the time on your voice message service. Note The red light and message waiting icon display only when you have a ...
Accessing Voice Messages To access voice messages, use the Messages button ( ) > Messages. Listen to your voice messages or access the voice messages menu Send a call . Cisco Unified IP Phone 7931G Phone Guide for your phone system uses. Press ( ) > Messages and follow the voice instructions. Look for : • A stutter tone from your handset. (This indicator can vary. Ask your primary line, even if you place a call to the voice message service all of the time on your voice message service. Note The red light and message waiting icon display only when you have a ...
User Guide
Page 87
... line, the appropriate phone and line are automatically selected. Set up, view, or change WebDialer preferences Access the Make Call page. If you have an Extension Mobility profile, you can select your Extension Mobility logged-in a WebDialer-enabled online directory. • Disable Auto Close-If selected, the call confirmation-If selected, prompts WebDialer to suppress the Make Call page. The Make Call page appears the first time that you want to place WebDialer calls. Using the User Options Web Pages...
... line, the appropriate phone and line are automatically selected. Set up, view, or change WebDialer preferences Access the Make Call page. If you have an Extension Mobility profile, you can select your Extension Mobility logged-in a WebDialer-enabled online directory. • Disable Auto Close-If selected, the call confirmation-If selected, prompts WebDialer to suppress the Make Call page. The Make Call page appears the first time that you want to place WebDialer calls. Using the User Options Web Pages...
User Guide
Page 90
...; Advanced Call Handling, page 37. • Call Pickup to answer calls ringing on your phone Ask your phone number and user profile to set or handle calls on up the Busy Lamp Field (BLF) feature for additional assistance and see the Cisco Unified VT Advantage Quick Start Guide and User Guide. Share phones or office space with a speed-dial button on another phone. • A shared line to view coworkers' calls. • Using a Shared Line, page 42. • Using Cisco Extension Mobility, page 47. • Cisco Extension Mobility...
...; Advanced Call Handling, page 37. • Call Pickup to answer calls ringing on your phone Ask your phone number and user profile to set or handle calls on up the Busy Lamp Field (BLF) feature for additional assistance and see the Cisco Unified VT Advantage Quick Start Guide and User Guide. Share phones or office space with a speed-dial button on another phone. • A shared line to view coworkers' calls. • Using a Shared Line, page 42. • Using Cisco Extension Mobility, page 47. • Cisco Extension Mobility...
User Guide
Page 92
Choose ( ) > Settings > Network Configuration and select the network configuration item that you want to view. Choose ( ) > Settings > Status > Call Statistics. Access network configuration data Access status data Access phone model information Access phone call • Select a general problem from a list of categories and choose reason codes 86 OL-22334-01 Choose ( ) > Settings > Model Information. If you to access administration data on a current call and voice quality information Then... Depending on configuration, use the QRT to: • Immediately report...
Choose ( ) > Settings > Network Configuration and select the network configuration item that you want to view. Choose ( ) > Settings > Status > Call Statistics. Access network configuration data Access status data Access phone model information Access phone call • Select a general problem from a list of categories and choose reason codes 86 OL-22334-01 Choose ( ) > Settings > Model Information. If you to access administration data on a current call and voice quality information Then... Depending on configuration, use the QRT to: • Immediately report...
User Guide
Page 97
...-Me conferences 34 messages accessing and listening 65 indicator for 57 missed calls, records of 59 MLPP, using 46 mobile connect, enabling 78 multiparty calls identifying in call logs 60 viewing details of 60, 61 multiple calls, handling 26 mute, using 25 N network configuration data, locating 85 O on-hook dialing 19 P PAB using from web page 68 using on phone 63 password, changing 73 Personal Address Book 68 Personal Address Book, see PAB Personal Directory using from web page 68 using on phone 63 phone lines Cisco Unified IP Phone 7931G Phone Guide for Cisco...
...-Me conferences 34 messages accessing and listening 65 indicator for 57 missed calls, records of 59 MLPP, using 46 mobile connect, enabling 78 multiparty calls identifying in call logs 60 viewing details of 60, 61 multiple calls, handling 26 mute, using 25 N network configuration data, locating 85 O on-hook dialing 19 P PAB using from web page 68 using on phone 63 password, changing 73 Personal Address Book 68 Personal Address Book, see PAB Personal Directory using from web page 68 using on phone 63 phone lines Cisco Unified IP Phone 7931G Phone Guide for Cisco...