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Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
User Guide
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... 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines and Calls 13 Understanding Line and Call Icons 14 Understanding Phone Screen Features 15 Accessing the Application Menu 17 Accessing the... Answering a Call 23 Ending a Call 24 Using Hold and Resume 24 Using Mute 25 Switching Between Multiple Calls 26 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) iii
... 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines and Calls 13 Understanding Line and Call Icons 14 Understanding Phone Screen Features 15 Accessing the Application Menu 17 Accessing the... Answering a Call 23 Ending a Call 24 Using Hold and Resume 24 Using Mute 25 Switching Between Multiple Calls 26 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) iii
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...Logs and Directories 59 Using Call Logs 59 Directory Dialing 61 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the User Options Web Pages 67 Accessing Your User ...Phones and Access Lists for Mobile Connect 77 Using Cisco WebDialer 80 Understanding Additional Configuration Options 83 Troubleshooting Your Phone 85 General Troubleshooting 85 Viewing Phone Administration Data 86 Using the Quality Reporting Tool 86 Cisco One-Year Limited Hardware Warranty Terms 87 Index 89 Cisco Unified IP Phone 7931G Phone Guide for Cisco...
...Logs and Directories 59 Using Call Logs 59 Directory Dialing 61 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the User Options Web Pages 67 Accessing Your User ...Phones and Access Lists for Mobile Connect 77 Using Cisco WebDialer 80 Understanding Additional Configuration Options 83 Troubleshooting Your Phone 85 General Troubleshooting 85 Viewing Phone Administration Data 86 Using the Quality Reporting Tool 86 Cisco One-Year Limited Hardware Warranty Terms 87 Index 89 Cisco Unified IP Phone 7931G Phone Guide for Cisco...
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... Options, page 19. See Using Hold and Resume, page 24. See Accessing Voice Messages, page 65. See Using Call Logs, page 59. Cisco Unified IP Phone 7931G Phone Guide for a solid understanding of Your Phone, page 9. See Using Mute, page 25. See Using a Handset, Headset, and Speakerphone, page 53. Getting Started Using this guide. See Customizing...
... Options, page 19. See Using Hold and Resume, page 24. See Accessing Voice Messages, page 65. See Using Call Logs, page 59. Cisco Unified IP Phone 7931G Phone Guide for a solid understanding of Your Phone, page 9. See Using Mute, page 25. See Using a Handset, Headset, and Speakerphone, page 53. Getting Started Using this guide. See Customizing...
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...you take one or more of the web page. Depending on the cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. ...interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is dependent on your Cisco Unified IP Phone. In these cases, Cisco recommends that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Finding Additional Information •...
...you take one or more of the web page. Depending on the cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. ...interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is dependent on your Cisco Unified IP Phone. In these cases, Cisco recommends that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Finding Additional Information •...
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... product contains cryptographic features and is subject to import, export, distribute or use only external speakers, microphones, and headsets that are responsible for compliance with Cisco Unified IP Phone 7931G Phone Guide for the vision impaired, the blind, and the hearing and mobility impaired. If you agree to comply with the EMC Directive [89/336...
... product contains cryptographic features and is subject to import, export, distribute or use only external speakers, microphones, and headsets that are responsible for compliance with Cisco Unified IP Phone 7931G Phone Guide for the vision impaired, the blind, and the hearing and mobility impaired. If you agree to comply with the EMC Directive [89/336...
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If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to the corporate IP telephony network. Connecting Your Phone Your system administrator will likely connect your phone. 10/100 SW 10/100 PC DC48V 1 2 5 4 3 170686 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 5
If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to the corporate IP telephony network. Connecting Your Phone Your system administrator will likely connect your phone. 10/100 SW 10/100 PC DC48V 1 2 5 4 3 170686 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 5
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... quality is optimal for all environments. The Select a Solution Category list box displays. 2. Cisco recommends the use with the Cisco Unified IP Phones, Cisco does not certify or support products from leading headset manufacturers have been reported to perform well with... can still occur. Cisco recommends that work in their proximity to the party on the quality of these devices and their intended environment to determine performance before making a purchasing decision and deploying en masse. Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1)...
... quality is optimal for all environments. The Select a Solution Category list box displays. 2. Cisco recommends the use with the Cisco Unified IP Phones, Cisco does not certify or support products from leading headset manufacturers have been reported to perform well with... can still occur. Cisco recommends that work in their proximity to the party on the quality of these devices and their intended environment to determine performance before making a purchasing decision and deploying en masse. Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1)...
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Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 9 Understanding Buttons and Hardware You can use the graphic below to identify buttons and hardware on your personal computer ... with moderate telephone traffic and specific call -handling capabilities: • Access to network data, XML applications, and web-based services. • Online customizing of Your Phone The Cisco Unified IP Phone 7931G is designed to meet the communication needs with dedicated hold, redial, and transfer keys to place and receive...
Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 9 Understanding Buttons and Hardware You can use the graphic below to identify buttons and hardware on your personal computer ... with moderate telephone traffic and specific call -handling capabilities: • Access to network data, XML applications, and web-based services. • Online customizing of Your Phone The Cisco Unified IP Phone 7931G is designed to meet the communication needs with dedicated hold, redial, and transfer keys to place and receive...
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... Description For more information, see... 1 Programmable Depending on configuration, programmable • Understanding buttons buttons (or line keys) provide access to: Phone Screen • Phone lines and intercom lines (line buttons) Features, page 15 • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) ...-Remote call on hold Line keys are numbered 24 to 1 in descending order, alternating from left to right. 24 23 22 21 4 3 2 1 182285 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 11
... Description For more information, see... 1 Programmable Depending on configuration, programmable • Understanding buttons buttons (or line keys) provide access to: Phone Screen • Phone lines and intercom lines (line buttons) Features, page 15 • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) ...-Remote call on hold Line keys are numbered 24 to 1 in descending order, alternating from left to right. 24 23 22 21 4 3 2 1 182285 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 11
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... soft key tabs. Using Hold and Resume, page 24 5 Transfer button Connects a call and remains on when there is lit. IP Phone model 12 OL-22334-01 Item Description For more information, see... 2 Paper label Allows you to identify each button with line or...Messages, page 65 13 Phone screen Displays information such as line/call or new voice message. Flashes for an incoming call to the last dialed number. When the microphone is muted, the button is a message waiting. Screen Features, page 15 14 Cisco Unified Shows the Cisco Unified IP Phone model number.
... soft key tabs. Using Hold and Resume, page 24 5 Transfer button Connects a call and remains on when there is lit. IP Phone model 12 OL-22334-01 Item Description For more information, see... 2 Paper label Allows you to identify each button with line or...Messages, page 65 13 Phone screen Displays information such as line/call or new voice message. Flashes for an incoming call to the last dialed number. When the microphone is muted, the button is a message waiting. Screen Features, page 15 14 Cisco Unified Shows the Cisco Unified IP Phone model number.
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...scroll to select a line using the Navigation button, then: • If the button is mapped to a directory number, and: Understanding Phone Screen Features, page 15 - Each corresponds to a directory number or intercom number that others may have directory number "3105" assigned to button...8226; Scroll up to 24) to be used as lines for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 13 to open the Details view and see Understanding Phone Screen Features, page 15). Cisco Unified IP Phone 7931G Phone Guide for making and receiving calls. Each line also has an associated...
...scroll to select a line using the Navigation button, then: • If the button is mapped to a directory number, and: Understanding Phone Screen Features, page 15 - Each corresponds to a directory number or intercom number that others may have directory number "3105" assigned to button...8226; Scroll up to 24) to be used as lines for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 13 to open the Details view and see Understanding Phone Screen Features, page 15). Cisco Unified IP Phone 7931G Phone Guide for making and receiving calls. Each line also has an associated...
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... the feature. Refer to the text description next to this line key. See Managing Business Calls Using a Single Phone Number, page 49. Understanding Phone Screen Features This is called "Overview." 1 2 3 5 4 182016 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 15 See Making Conference Calls, page 31. Refer to the text description...
... the feature. Refer to the text description next to this line key. See Managing Business Calls Using a Single Phone Number, page 49. Understanding Phone Screen Features This is called "Overview." 1 2 3 5 4 182016 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 15 See Making Conference Calls, page 31. Refer to the text description...
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... can also be available to identify these features, but your support desk or system administrator for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 17 Then... the Applications menu) Exit the Applications menu Press or Exit. Cisco Unified IP Phone 7931G Phone Guide for information about feature operation or availability. Contact your system administrator controls most of...
... can also be available to identify these features, but your support desk or system administrator for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 17 Then... the Applications menu) Exit the Applications menu Press or Exit. Cisco Unified IP Phone 7931G Phone Guide for information about feature operation or availability. Contact your system administrator controls most of...
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...the last number. Press ( ) > Directories. Tips • You can dial on your Placed Calls log. Cisco Unified IP Phone 7931G Phone Guide for more information, see your phone tries to ... Then... Using a Handset, Headset, and Speakerphone, page 53 Place a call using the handset Pick... go off -hook by displaying matching numbers (if available) from a call log 1. Placing a Call-Basic Options, page 19 Dial from your Cisco Unified IP Phone. Place a call using a headset Press ( ) and enter a number. (Typically, button 23 is called Auto Dial. Choose Missed Calls, ...
...the last number. Press ( ) > Directories. Tips • You can dial on your Placed Calls log. Cisco Unified IP Phone 7931G Phone Guide for more information, see your phone tries to ... Then... Using a Handset, Headset, and Speakerphone, page 53 Place a call using the handset Pick... go off -hook by displaying matching numbers (if available) from a call log 1. Placing a Call-Basic Options, page 19 Dial from your Cisco Unified IP Phone. Place a call using a headset Press ( ) and enter a number. (Typically, button 23 is called Auto Dial. Choose Missed Calls, ...
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... you make a mistake while dialing, press Directories > Corporate Directory (name can vary). speed-dial is disabled on a Call Chaperone user's Cisco Unified IP Phone when the calls are being chaperoned. administrator 2. Use Cisco CallBack to the Your system busy tone or ring sound. Highlight a listing and go off-hook. Enter a name and press Search. 3.
... you make a mistake while dialing, press Directories > Corporate Directory (name can vary). speed-dial is disabled on a Call Chaperone user's Cisco Unified IP Phone when the calls are being chaperoned. administrator 2. Use Cisco CallBack to the Your system busy tone or ring sound. Highlight a listing and go off-hook. Enter a name and press Search. 3.
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... Address 1. Dial your Using a Single Phone system administrator. Prioritizing Critical Calls, page 46 Dial from your assigned Mobile Voice access number. 3. Place a call to the Extension Mobility service Using Cisco Extension on Your Phone, page 63 2. Place a call Enter the MLPP access number, then enter a phone number. Number, page 49 2. Cisco Unified IP Phone 7931G Phone Guide for a listing.
... Address 1. Dial your Using a Single Phone system administrator. Prioritizing Critical Calls, page 46 Dial from your assigned Mobile Voice access number. 3. Place a call to the Extension Mobility service Using Cisco Extension on Your Phone, page 63 2. Place a call Enter the MLPP access number, then enter a phone number. Number, page 49 2. Cisco Unified IP Phone 7931G Phone Guide for a listing.
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...and Speakerphone, page 53 If you want to answer Use Call Pickup. a call waiting Press Answer. If you are available on your phone to ... Press ( ), if unlit. The ringing line is lit, press Answer or (flashing). Ask your system administrator about options ...to always select the primary line. page 24 Answer using a wireless headset, refer to answer a new call on Your Phone, page 39 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 23 Using AutoAnswer with a Headset or Speakerphone, page 55 Retrieve a parked ...
...and Speakerphone, page 53 If you want to answer Use Call Pickup. a call waiting Press Answer. If you are available on your phone to ... Press ( ), if unlit. The ringing line is lit, press Answer or (flashing). Ask your system administrator about options ...to always select the primary line. page 24 Answer using a wireless headset, refer to answer a new call on Your Phone, page 39 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 23 Using AutoAnswer with a Headset or Speakerphone, page 55 Retrieve a parked ...
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...Business Calls Using a Single Phone Number, page 49 Tips • If parties on your system administrator. • A Call Chaperone user cannot answer an incoming call on the right in a contact center or similar environment, you want to four IP phones or a softphone configured ...as shared lines, the additional phones stop flashing. Prioritizing Critical Calls, page 46 Set up while using the speakerphone Press or EndCall. For more ...
...Business Calls Using a Single Phone Number, page 49 Tips • If parties on your system administrator. • A Call Chaperone user cannot answer an incoming call on the right in a contact center or similar environment, you want to four IP phones or a softphone configured ...as shared lines, the additional phones stop flashing. Prioritizing Critical Calls, page 46 Set up while using the speakerphone Press or EndCall. For more ...
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... generates music or a beeping tone. • If you want to ... If you receive an alert for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 25 Cisco Unified IP Phone 7931G Phone Guide for an incoming call and a reverting call at the same time, by : • Alerting you ...at the bottom of the phone screen. • Displaying the animated Hold Reversion icon next to ringing after a certain period ...
... generates music or a beeping tone. • If you want to ... If you receive an alert for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 25 Cisco Unified IP Phone 7931G Phone Guide for an incoming call and a reverting call at the same time, by : • Alerting you ...at the bottom of the phone screen. • Displaying the animated Hold Reversion icon next to ringing after a certain period ...