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Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
User Guide
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... 19 Placing a Call-Additional Options 20 Answering a Call 23 Ending a Call 24 Using Hold and Resume 24 Using Mute 25 Switching Between Multiple Calls 26 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
... 19 Placing a Call-Additional Options 20 Answering a Call 23 Ending a Call 24 Using Hold and Resume 24 Using Mute 25 Switching Between Multiple Calls 26 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
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...Conference Participants 35 Placing or Receiving Intercom Calls 35 Advanced Call Handling 37 Speed Dialing 37 Picking Up a Redirected Call on Your Phone 39 Storing and Retrieving Parked Calls 40 Logging Out of Hunt Groups 41 Using a Shared Line 42 Understanding Shared Lines 42 ... to Determine a Line State 43 Making and Receiving Secure Calls 44 Tracing Suspicious Calls 46 Prioritizing Critical Calls 46 Using Cisco Extension Mobility 47 Managing Business Calls Using a Single Phone Number 49 Using a Handset, Headset, and Speakerphone 53 Using a Handset 53 Using a Headset 53 Using a Speakerphone ...
...Conference Participants 35 Placing or Receiving Intercom Calls 35 Advanced Call Handling 37 Speed Dialing 37 Picking Up a Redirected Call on Your Phone 39 Storing and Retrieving Parked Calls 40 Logging Out of Hunt Groups 41 Using a Shared Line 42 Understanding Shared Lines 42 ... to Determine a Line State 43 Making and Receiving Secure Calls 44 Tracing Suspicious Calls 46 Prioritizing Critical Calls 46 Using Cisco Extension Mobility 47 Managing Business Calls Using a Single Phone Number 49 Using a Handset, Headset, and Speakerphone 53 Using a Handset 53 Using a Headset 53 Using a Speakerphone ...
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...Logs and Directories 59 Using Call Logs 59 Directory Dialing 61 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the User Options Web Pages 67 Accessing Your User ...Phones and Access Lists for Mobile Connect 77 Using Cisco WebDialer 80 Understanding Additional Configuration Options 83 Troubleshooting Your Phone 85 General Troubleshooting 85 Viewing Phone Administration Data 86 Using the Quality Reporting Tool 86 Cisco One-Year Limited Hardware Warranty Terms 87 Index 89 Cisco Unified IP Phone 7931G Phone Guide for Cisco...
...Logs and Directories 59 Using Call Logs 59 Directory Dialing 61 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the User Options Web Pages 67 Accessing Your User ...Phones and Access Lists for Mobile Connect 77 Using Cisco WebDialer 80 Understanding Additional Configuration Options 83 Troubleshooting Your Phone 85 General Troubleshooting 85 Viewing Phone Administration Data 86 Using the Quality Reporting Tool 86 Cisco One-Year Limited Hardware Warranty Terms 87 Index 89 Cisco Unified IP Phone 7931G Phone Guide for Cisco...
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... See Accessing Voice Messages, page 65. Getting Started Using this guide. See Connecting Your Phone, page 5. See Transferring Calls, page 27. Cisco Unified IP Phone 7931G Phone Guide for pointers to your phone's capabilities or refer to the Quick Reference Card in the front of this Guide This ...guide provides you with an overview of Your Phone, page 9. You can read it is...
... See Accessing Voice Messages, page 65. Getting Started Using this guide. See Connecting Your Phone, page 5. See Transferring Calls, page 27. Cisco Unified IP Phone 7931G Phone Guide for pointers to your phone's capabilities or refer to the Quick Reference Card in the front of this Guide This ...guide provides you with an overview of Your Phone, page 9. You can read it is...
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... from the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. • ...Apply ferrites or other such devices on the phone being powered. Depending on your Cisco Unified IP Phone. Finding Additional Information • You can access the most current Licensing Information at the top of the web page. ...
... from the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. • ...Apply ferrites or other such devices on the phone being powered. Depending on your Cisco Unified IP Phone. Finding Additional Information • You can access the most current Licensing Information at the top of the web page. ...
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... connectors. export regulations can also find more information about accessibility at this product you are fully compliant with Cisco Unified IP Phone 7931G Phone Guide for the vision impaired, the blind, and the hearing and mobility impaired. The system will perform adequately... export, transfer and use. If you agree to comply with U.S. For detailed information about /responsibility/accessibility/index.html Cisco Unified IP Phone 7931G Phone Guide for compliance with U.S. Importers, exporters, distributors and users are attached using this URL: http://www.access.gpo....
... connectors. export regulations can also find more information about accessibility at this product you are fully compliant with Cisco Unified IP Phone 7931G Phone Guide for the vision impaired, the blind, and the hearing and mobility impaired. The system will perform adequately... export, transfer and use. If you agree to comply with U.S. For detailed information about /responsibility/accessibility/index.html Cisco Unified IP Phone 7931G Phone Guide for compliance with U.S. Importers, exporters, distributors and users are attached using this URL: http://www.access.gpo....
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to connect your phone. 10/100 SW 10/100 PC DC48V 1 2 5 4 3 170686 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 5 If that is not the case, refer to the graphic and table below to the corporate IP telephony network.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to connect your phone. 10/100 SW 10/100 PC DC48V 1 2 5 4 3 170686 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 5 If that is not the case, refer to the graphic and table below to the corporate IP telephony network.
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... 77354 1 Set the handset aside and pull the square plastic tab from the top of the cradle. TAPS can be used either for a new phone or to the handset rest. After your system administrator, and follow the voice prompts. Registering with TAPS, pick up the handset, enter the TAPS ...extension provided by your phone displays a confirmation message, hang up. An extension protrudes from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back ...
... 77354 1 Set the handset aside and pull the square plastic tab from the top of the cradle. TAPS can be used either for a new phone or to the handset rest. After your system administrator, and follow the voice prompts. Registering with TAPS, pick up the handset, enter the TAPS ...extension provided by your phone displays a confirmation message, hang up. An extension protrudes from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back ...
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...wireless headsets that work in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. From the Enter Solution list box, choose IP Communications. Cisco Unified IP Phone 7931G Phone Guide for example, electric lights, electric ...motors, or large PC monitors. Humming or buzzing sounds can be caused by both the remote party and the Cisco Unified IP Phone user. See Using External Devices, ...
...wireless headsets that work in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. From the Enter Solution list box, choose IP Communications. Cisco Unified IP Phone 7931G Phone Guide for example, electric lights, electric ...motors, or large PC monitors. Humming or buzzing sounds can be caused by both the remote party and the Cisco Unified IP Phone user. See Using External Devices, ...
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...help system that extend your call requirements. Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 9 It is a full-feature telephone that provide voice communication over the same data network that your phone. Understanding Buttons and Hardware You can use...XML applications, and web-based services. • Online customizing of Your Phone The Cisco Unified IP Phone 7931G is designed to identify buttons and hardware on . It provides you to place and receive phone calls, put calls on hold , redial, and transfer keys to ...
...help system that extend your call requirements. Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 9 It is a full-feature telephone that provide voice communication over the same data network that your phone. Understanding Buttons and Hardware You can use...XML applications, and web-based services. • Online customizing of Your Phone The Cisco Unified IP Phone 7931G is designed to identify buttons and hardware on . It provides you to place and receive phone calls, put calls on hold , redial, and transfer keys to ...
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... Description For more information, see... 1 Programmable Depending on configuration, programmable • Understanding buttons buttons (or line keys) provide access to: Phone Screen • Phone lines and intercom lines (line buttons) Features, page 15 • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) ...-Remote call on hold Line keys are numbered 24 to 1 in descending order, alternating from left to right. 24 23 22 21 4 3 2 1 182285 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 11
... Description For more information, see... 1 Programmable Depending on configuration, programmable • Understanding buttons buttons (or line keys) provide access to: Phone Screen • Phone lines and intercom lines (line buttons) Features, page 15 • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) ...-Remote call on hold Line keys are numbered 24 to 1 in descending order, alternating from left to right. 24 23 22 21 4 3 2 1 182285 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 11
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.... Placing a Call-Basic Options, page 19 7 Keypad 8 Mute button Allows you to the last dialed number. Screen Features, page 15 14 Cisco Unified Shows the Cisco Unified IP Phone model number. IP Phone model 12 OL-22334-01 Screen Features, page 15 4 Hold button Places calls on , the button is lit. When the microphone...
.... Placing a Call-Basic Options, page 19 7 Keypad 8 Mute button Allows you to the last dialed number. Screen Features, page 15 14 Cisco Unified Shows the Cisco Unified IP Phone model number. IP Phone model 12 OL-22334-01 Screen Features, page 15 4 Hold button Places calls on , the button is lit. When the microphone...
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... 15 • Scroll left to open the Details view and see directory numbers and features assigned to each . Some of your phone lines, use to call you identify its purpose (see Understanding Line and Call Icons, page 14). • Calls-Each line ... 1, the line appears as lines for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 13 Cisco Unified IP Phone 7931G Phone Guide for making and receiving calls. An Overview of Your Phone Item Description For more information, see... 15 4-way Navigation button Understanding Phone navigation pad and Select button (center)...
... 15 • Scroll left to open the Details view and see directory numbers and features assigned to each . Some of your phone lines, use to call you identify its purpose (see Understanding Line and Call Icons, page 14). • Calls-Each line ... 1, the line appears as lines for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 13 Cisco Unified IP Phone 7931G Phone Guide for making and receiving calls. An Overview of Your Phone Item Description For more information, see... 15 4-way Navigation button Understanding Phone navigation pad and Select button (center)...
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...key. Call Forwarding enabled Call forwarding is assigned to this line key. monitored line is assigned to this line key. Remote-in use Another phone that shares your line has a connected call. See Placing or Receiving Intercom Calls, page 35. See Placing or Receiving Intercom Calls, page...the intercom line to Determine a Line State, page 43. See Using a Shared Line, page 42. Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state and feature accessibility on this line. One-way intercom The intercom line is ...
...key. Call Forwarding enabled Call forwarding is assigned to this line key. monitored line is assigned to this line key. Remote-in use Another phone that shares your line has a connected call. See Placing or Receiving Intercom Calls, page 35. See Placing or Receiving Intercom Calls, page...the intercom line to Determine a Line State, page 43. See Using a Shared Line, page 42. Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state and feature accessibility on this line. One-way intercom The intercom line is ...
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... this line key. Speed-dial or BLF speed-dial button A speed-dial button is called "Overview." 1 2 3 5 4 182016 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 15 An Overview of Your Phone Icon Line or call state Description Messages menu The Messages menu is assigned to this line key. See...
... this line key. Speed-dial or BLF speed-dial button A speed-dial button is called "Overview." 1 2 3 5 4 182016 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 15 An Overview of Your Phone Icon Line or call state Description Messages menu The Messages menu is assigned to this line key. See...
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...local features display label names and icons in this example, information about the connected call displays, such as phone line buttons, intercom line button buttons, speed-dial buttons, phone service buttons, call and local features for all lines. 2 Details View Displays details about other lines....and icon state for the selected line key; Use the Navigation button to a call status display. This view is what your primary phone line. line 3 Programmable Programmable buttons can serve as directory number, time connected, and call . Icons and text descriptions indicate how these...
...local features display label names and icons in this example, information about the connected call displays, such as phone line buttons, intercom line button buttons, speed-dial buttons, phone service buttons, call and local features for all lines. 2 Details View Displays details about other lines....and icon state for the selected line key; Use the Navigation button to a call status display. This view is what your primary phone line. line 3 Programmable Programmable buttons can serve as directory number, time connected, and call . Icons and text descriptions indicate how these...
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... Navigation button. An Overview of the left column.) Understanding Feature Availability Depending on your support desk or system administrator for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 17 If you or may work differently on your system administrator controls most of...on Your Phone Your phone provides a comprehensive online help , press > > Help. (Typically, the Application menu is assigned to button 24, located at the top of a menu, the menu will close.) Close a menu (and return to their own button. Cisco Unified IP Phone 7931G Phone Guide ...
... Navigation button. An Overview of the left column.) Understanding Feature Availability Depending on your support desk or system administrator for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 17 If you or may work differently on your system administrator controls most of...on Your Phone Your phone provides a comprehensive online help , press > > Help. (Typically, the Application menu is assigned to button 24, located at the top of a menu, the menu will close.) Close a menu (and return to their own button. Cisco Unified IP Phone 7931G Phone Guide ...
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... Understanding SIP vs. Here are protocol-specific. To learn which features are some details about using , you can vary depending on the protocol. Phone features can ask your phone is using softkeys and line buttons to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control...
... Understanding SIP vs. Here are protocol-specific. To learn which features are some details about using , you can vary depending on the protocol. Phone features can ask your phone is using softkeys and line buttons to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control...
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... Missed Calls, Received Calls, or Placed Calls. 3. For more information. Tips • You can vary; Cisco Unified IP Phone 7931G Phone Guide for more information, see your Cisco Unified IP Phone. Feature availability can dial on your system administrator for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 19 Placing a Call-Basic Options, page 19 Dial from your...
... Missed Calls, Received Calls, or Placed Calls. 3. For more information. Tips • You can vary; Cisco Unified IP Phone 7931G Phone Guide for more information, see your Cisco Unified IP Phone. Feature availability can dial on your system administrator for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 19 Placing a Call-Basic Options, page 19 Dial from your...