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Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
User Guide
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... 19 Placing a Call-Additional Options 20 Answering a Call 23 Ending a Call 24 Using Hold and Resume 24 Using Mute 25 Switching Between Multiple Calls 26 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
... 19 Placing a Call-Additional Options 20 Answering a Call 23 Ending a Call 24 Using Hold and Resume 24 Using Mute 25 Switching Between Multiple Calls 26 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
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...Logs and Directories 59 Using Call Logs 59 Directory Dialing 61 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the User Options Web Pages 67 Accessing Your User ...Phones and Access Lists for Mobile Connect 77 Using Cisco WebDialer 80 Understanding Additional Configuration Options 83 Troubleshooting Your Phone 85 General Troubleshooting 85 Viewing Phone Administration Data 86 Using the Quality Reporting Tool 86 Cisco One-Year Limited Hardware Warranty Terms 87 Index 89 Cisco Unified IP Phone 7931G Phone Guide for Cisco...
...Logs and Directories 59 Using Call Logs 59 Directory Dialing 61 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the User Options Web Pages 67 Accessing Your User ...Phones and Access Lists for Mobile Connect 77 Using Cisco WebDialer 80 Understanding Additional Configuration Options 83 Troubleshooting Your Phone 85 General Troubleshooting 85 Viewing Phone Administration Data 86 Using the Quality Reporting Tool 86 Cisco One-Year Limited Hardware Warranty Terms 87 Index 89 Cisco Unified IP Phone 7931G Phone Guide for Cisco...
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...Safety and Performance Information, page 2. See Accessing Voice Messages, page 65. See Using Mute, page 25. Cisco Unified IP Phone 7931G Phone Guide for a solid understanding of Your Phone, page 9. on Your Phone, page 39. See An Overview of your voice messages See softkey and icon definitions Then Press ( )> ... can read it is installed Learn about the buttons and softkeys Make calls Put calls on your phone after it completely for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 1 See Using a Handset, Headset, and Speakerphone, page 53. If you with...
...Safety and Performance Information, page 2. See Accessing Voice Messages, page 65. See Using Mute, page 25. Cisco Unified IP Phone 7931G Phone Guide for a solid understanding of Your Phone, page 9. on Your Phone, page 39. See An Overview of your voice messages See softkey and icon definitions Then Press ( )> ... can read it is installed Learn about the buttons and softkeys Make calls Put calls on your phone after it completely for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 1 See Using a Handset, Headset, and Speakerphone, page 53. If you with...
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...Finding Additional Information • You can access the most current Cisco Unified IP Phone documentation at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • You can access the Cisco website at this URL: http://www.cisco.com/ • You can still occur. If there is...the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the web page. In these ...
...Finding Additional Information • You can access the most current Cisco Unified IP Phone documentation at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • You can access the Cisco website at this URL: http://www.cisco.com/ • You can still occur. If there is...the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the web page. In these ...
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... Security Overview This product contains cryptographic features and is subject to comply with Cisco Unified IP Phone 7931G Phone Guide for compliance with U.S. Delivery of external devices, cables, and connectors. If you agree to ....access.gpo.gov/bis/ear/ear_data.html Accessibility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 3 For detailed information about /responsibility/accessibility/index.html Cisco Unified IP Phone 7931G Phone Guide for the vision impaired, the blind, and the ...
... Security Overview This product contains cryptographic features and is subject to comply with Cisco Unified IP Phone 7931G Phone Guide for compliance with U.S. Delivery of external devices, cables, and connectors. If you agree to ....access.gpo.gov/bis/ear/ear_data.html Accessibility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 3 For detailed information about /responsibility/accessibility/index.html Cisco Unified IP Phone 7931G Phone Guide for the vision impaired, the blind, and the ...
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Connecting Your Phone Your system administrator will likely connect your phone. 10/100 SW 10/100 PC DC48V 1 2 5 4 3 170686 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 5 If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to the corporate IP telephony network.
Connecting Your Phone Your system administrator will likely connect your phone. 10/100 SW 10/100 PC DC48V 1 2 5 4 3 170686 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 5 If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to the corporate IP telephony network.
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... injector. For information about wireless headsets that work in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Choose IP Phone Headsets to this URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl 1. Cisco Unified IP Phone 7931G Phone Guide for example, electric lights, electric motors, or large PC monitors...
... injector. For information about wireless headsets that work in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Choose IP Phone Headsets to this URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl 1. Cisco Unified IP Phone 7931G Phone Guide for example, electric lights, electric motors, or large PC monitors...
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...facilitate call handling and enhanced productivity features that extend your call requirements. Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 9 An Overview of phone features and services from your Cisco Unified CM User Options web pages. • A comprehensive online ... Access to network data, XML applications, and web-based services. • Online customizing of Your Phone The Cisco Unified IP Phone 7931G is designed to meet the communication needs with dedicated hold , transfer calls, make conference calls, and so on.
...facilitate call handling and enhanced productivity features that extend your call requirements. Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 9 An Overview of phone features and services from your Cisco Unified CM User Options web pages. • A comprehensive online ... Access to network data, XML applications, and web-based services. • Online customizing of Your Phone The Cisco Unified IP Phone 7931G is designed to meet the communication needs with dedicated hold , transfer calls, make conference calls, and so on.
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... Description For more information, see... 1 Programmable Depending on configuration, programmable • Understanding buttons buttons (or line keys) provide access to: Phone Screen • Phone lines and intercom lines (line buttons) Features, page 15 • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) ...-Remote call on hold Line keys are numbered 24 to 1 in descending order, alternating from left to right. 24 23 22 21 4 3 2 1 182285 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 11
... Description For more information, see... 1 Programmable Depending on configuration, programmable • Understanding buttons buttons (or line keys) provide access to: Phone Screen • Phone lines and intercom lines (line buttons) Features, page 15 • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) ...-Remote call on hold Line keys are numbered 24 to 1 in descending order, alternating from left to right. 24 23 22 21 4 3 2 1 182285 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 11
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...volume (off-hook) and the ringer volume (on or off . Screen Features, page 15 14 Cisco Unified Shows the Cisco Unified IP Phone model number. When the speakerphone is on or off . IP Phone model 12 OL-22334-01 Item Description For more information, see... 2 Paper label Allows you to... is muted, the button is lit. Screen Features, page 15 4 Hold button Places calls on your Understanding Phone phone screen). Flashes for an incoming call to dial phone numbers, enter letters, and Basic Call Handling, choose menu items. page 19 Toggles the microphone on , the...
...volume (off-hook) and the ringer volume (on or off . Screen Features, page 15 14 Cisco Unified Shows the Cisco Unified IP Phone model number. When the speakerphone is on or off . IP Phone model 12 OL-22334-01 Item Description For more information, see... 2 Paper label Allows you to... is muted, the button is lit. Screen Features, page 15 4 Hold button Places calls on your Understanding Phone phone screen). Flashes for an incoming call to dial phone numbers, enter letters, and Basic Call Handling, choose menu items. page 19 Toggles the microphone on , the...
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... support one call each line button (when on the line, press to resume the call . To see directory numbers and features assigned to each . Cisco Unified IP Phone 7931G Phone Guide for making and receiving calls. If multiple lines share a directory number, each line can use the Navigation button to scroll through the list of...
... support one call each line button (when on the line, press to resume the call . To see directory numbers and features assigned to each . Cisco Unified IP Phone 7931G Phone Guide for making and receiving calls. If multiple lines share a directory number, each line can use the Navigation button to scroll through the list of...
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... on the Web, page 72. See Managing Business Calls Using a Single Phone Number, page 49. Understanding Phone Screen Features This is called "Overview." 1 2 3 5 4 182016 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 15 An Overview of Your Phone Icon Line or call state Description Messages menu The Messages menu is enabled. Feature...
... on the Web, page 72. See Managing Business Calls Using a Single Phone Number, page 49. Understanding Phone Screen Features This is called "Overview." 1 2 3 5 4 182016 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 15 An Overview of Your Phone Icon Line or call state Description Messages menu The Messages menu is enabled. Feature...
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... Help. (Typically, the Application menu is assigned to the number for the menu item. You can access features using softkeys or pressing a line key. Cisco Unified IP Phone 7931G Phone Guide for information about feature operation or availability. Go back one or more times until the menu closes. Tip Some Application menu items (Settings, Directories...
... Help. (Typically, the Application menu is assigned to the number for the menu item. You can access features using softkeys or pressing a line key. Cisco Unified IP Phone 7931G Phone Guide for information about feature operation or availability. Go back one or more times until the menu closes. Tip Some Application menu items (Settings, Directories...
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... to the headset.) Using a Handset, Headset, and Speakerphone, page 53 Redial a number Press to ... Cisco Unified IP Phone 7931G Phone Guide for more information, see your phone tries to anticipate the number you want to dial the last number. Placing a Call-Basic Options Here are...enter a number. (Typically, button 23 is called Auto Dial. Press Dial. Then... Placing a Call-Basic Options, page 19 Dial from your Cisco Unified IP Phone. For more information. Tips • You can vary; To pre-dial, enter a number, then go off -hook by lifting the handset...
... to the headset.) Using a Handset, Headset, and Speakerphone, page 53 Redial a number Press to ... Cisco Unified IP Phone 7931G Phone Guide for more information, see your phone tries to anticipate the number you want to dial the last number. Placing a Call-Basic Options Here are...enter a number. (Typically, button 23 is called Auto Dial. Press Dial. Then... Placing a Call-Basic Options, page 19 Dial from your Cisco Unified IP Phone. For more information. Tips • You can vary; To pre-dial, enter a number, then go off -hook by lifting the handset...
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• If you when the line is free. 3. Enter a name and press Search. 3. Use Cisco CallBack to the Your system busy tone or ring sound. Your phone alerts you make a mistake while dialing, press Directories > Corporate Directory (name can vary). See if a line associated with a Look for Busy Line Feature indicators. Using ... listening to receive notification when a busy or ringing extension is available 1. Highlight a listing and go off-hook. speed-dial is disabled on a Call Chaperone user's Cisco Unified IP Phone when the calls are being chaperoned.
• If you when the line is free. 3. Enter a name and press Search. 3. Use Cisco CallBack to the Your system busy tone or ring sound. Your phone alerts you make a mistake while dialing, press Directories > Corporate Directory (name can vary). See if a line associated with a Look for Busy Line Feature indicators. Using ... listening to receive notification when a busy or ringing extension is available 1. Highlight a listing and go off-hook. speed-dial is disabled on a Call Chaperone user's Cisco Unified IP Phone when the calls are being chaperoned.
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... PIN from your assigned Mobile Voice access number. 3. Number, page 49 2. Dial your Using a Single Phone system administrator. Cisco Unified IP Phone 7931G Phone Guide for a listing. Using Personal Directory on a phone. Enter your desktop phone number. Dial a desktop phone number other than your mobile phone number (if requested) and PIN. 4. Your system 2. Press ( ) > Directories > Book (PAB) entry Personal Directory...
... PIN from your assigned Mobile Voice access number. 3. Number, page 49 2. Dial your Using a Single Phone system administrator. Cisco Unified IP Phone 7931G Phone Guide for a listing. Using Personal Directory on a phone. Enter your desktop phone number. Dial a desktop phone number other than your mobile phone number (if requested) and PIN. 4. Your system 2. Press ( ) > Directories > Book (PAB) entry Personal Directory...
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...line, press (flashing). If you can answer a call waiting Press Answer. The ringing line is lit, press Answer or (flashing). Ask your phone to answer Use Call Pickup. Sending a Call to a Voice-Message System, page 28 Auto-connect calls Use AutoAnswer. Press ( ), if ...Picking Up a Redirected Call on Use Call Park, Directed Call Park, or another phone Assisted Directed Call Park. Ask your phone. a call on Your Phone, page 39 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 23 Basic Call Handling Answering a ...
...line, press (flashing). If you can answer a call waiting Press Answer. The ringing line is lit, press Answer or (flashing). Ask your phone to answer Use Call Pickup. Sending a Call to a Voice-Message System, page 28 Auto-connect calls Use AutoAnswer. Press ( ), if ...Picking Up a Redirected Call on Use Call Park, Directed Call Park, or another phone Assisted Directed Call Park. Ask your phone. a call on Your Phone, page 39 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 23 Basic Call Handling Answering a ...
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...when the calls are some more information, see your phone. Or, to keep headset mode active, press Hang up while using the handset Return the handset to four IP phones or a softphone configured as shared lines, the additional phones stop flashing. For more details. Managing Business Calls ...Using a Single Phone Number, page 49 Tips • If parties on a call hear a beep ...
...when the calls are some more information, see your phone. Or, to keep headset mode active, press Hang up while using the handset Return the handset to four IP phones or a softphone configured as shared lines, the additional phones stop flashing. For more details. Managing Business Calls ...Using a Single Phone Number, page 49 Tips • If parties on a call hear a beep ...
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...hear you resume it or until you . Then... Your system administrator can hear other phones that you put on hold until Hold Reversion times out. Cisco Unified IP Phone 7931G Phone Guide for your phone will shift the focus of the phone screen to ringing after a certain period of a reverting call by: • ... or a beeping tone. • If you use Mute with a single ring (or flash or beep, depending on a Call Chaperone user's Cisco Unified IP Phone when the calls are being chaperoned. Remove a call from • For the flashing held call is disabled on your...
...hear you resume it or until you . Then... Your system administrator can hear other phones that you put on hold until Hold Reversion times out. Cisco Unified IP Phone 7931G Phone Guide for your phone will shift the focus of the phone screen to ringing after a certain period of a reverting call by: • ... or a beeping tone. • If you use Mute with a single ring (or flash or beep, depending on a Call Chaperone user's Cisco Unified IP Phone when the calls are being chaperoned. Remove a call from • For the flashing held call is disabled on your...