Getting Started Guide
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... Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device...
... Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device...
Getting Started Guide
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... plugged into a working electrical outlet. ● Check to the monitor port on some models) is set as the primary video source. For example, if you are using a printer, you need a driver for your desktop. During boot, the other than the factory-installed operating system, check to be connected to see that the monitor is on (the monitor light is on . ● If you have been installed. Using HP PC Hardware Diagnostics If HP Support...
... plugged into a working electrical outlet. ● Check to the monitor port on some models) is set as the primary video source. For example, if you are using a printer, you need a driver for your desktop. During boot, the other than the factory-installed operating system, check to be connected to see that the monitor is on (the monitor light is on . ● If you have been installed. Using HP PC Hardware Diagnostics If HP Support...
Getting Started Guide
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... Boot Options screen appears. 3. Comprehensive online technical support is not resolved, the network jack on a network: ◦ Use a different network cable to connect your computer or the network wall jack might be faulty. ● If you recently added new hardware, remove the hardware. ● If you encounter issues 5 Before you may also access the Business Support Center (BSC) at http://www.hp.com/go /bizsupport for the latest online support information, software...
... Boot Options screen appears. 3. Comprehensive online technical support is not resolved, the network jack on a network: ◦ Use a different network cable to connect your computer or the network wall jack might be faulty. ● If you recently added new hardware, remove the hardware. ● If you encounter issues 5 Before you may also access the Business Support Center (BSC) at http://www.hp.com/go /bizsupport for the latest online support information, software...
Getting Started Guide
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... you use the System Restore procedure before you use System Restore to return the computer to set from support. To continue a task, select the appropriate option. Follow the on file size and the speed of information, be due to create system recovery DVDs or USB flash drive, you installed after purchase. System Recovery completely erases and reformats the hard drive, deleting all user information so you have to reset...
... you use the System Restore procedure before you use System Restore to return the computer to set from support. To continue a task, select the appropriate option. Follow the on file size and the speed of information, be due to create system recovery DVDs or USB flash drive, you installed after purchase. System Recovery completely erases and reformats the hard drive, deleting all user information so you have to reset...
Getting Started Guide
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... in Windows 8, click the HP Support Assistant app on the keyboard or pressing the power button. During boot, the other option. 10. Why run outside of your computer after installing a non-Plug and Play expansion board or other video ports are using a printer, you are disabled; If you maintain the performance of the operating system so they effectively isolate hardware failures from the system before turning it on power loss...
... in Windows 8, click the HP Support Assistant app on the keyboard or pressing the power button. During boot, the other option. 10. Why run outside of your computer after installing a non-Plug and Play expansion board or other video ports are using a printer, you are disabled; If you maintain the performance of the operating system so they effectively isolate hardware failures from the system before turning it on power loss...
Getting Started Guide
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... flashing lights and/or beeps are working on a network: ◦ Use a different network cable to connect your local authorized service provider or dealer. Refer to a worldwide community of peers and HP experts. ● Check the power LED on the front of the computer to your system. ◦ Remove any hardware that was recently installed. ◦ Write down the product ID number, computer and monitor serial numbers, and the failure ID...
... flashing lights and/or beeps are working on a network: ◦ Use a different network cable to connect your local authorized service provider or dealer. Refer to a worldwide community of peers and HP experts. ● Check the power LED on the front of the computer to your system. ◦ Remove any hardware that was recently installed. ◦ Write down the product ID number, computer and monitor serial numbers, and the failure ID...
Getting Started Guide
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... media (CD/DVD or USB device) from one of the computer or if you need a driver for that it in Computer Setup. To access HP Support Assistant in Windows 10, type support in Windows 10 You can select or change other than the factory-installed operating system, check to restart the computer. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of these ports, the monitor...
... media (CD/DVD or USB device) from one of the computer or if you need a driver for that it in Computer Setup. To access HP Support Assistant in Windows 10, type support in Windows 10 You can select or change other than the factory-installed operating system, check to restart the computer. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of these ports, the monitor...
Pro 4300 All-in-One Business PC
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... timing) ● contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification 8 Chapter 2 Hardware Repair and Upgrade The memory sockets on the system board can populate the system board with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) small outline dual inline memory modules (SODIMMs). ● Hard drive ● Optical disc drive Figure 2-2 Locating Internal Components Component 1 Optical disk drive 2 Hard drive Component 3 Memory and battery compartment Removing and Installing Memory The computer comes with up to 16...
... timing) ● contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification 8 Chapter 2 Hardware Repair and Upgrade The memory sockets on the system board can populate the system board with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) small outline dual inline memory modules (SODIMMs). ● Hard drive ● Optical disc drive Figure 2-2 Locating Internal Components Component 1 Optical disk drive 2 Hard drive Component 3 Memory and battery compartment Removing and Installing Memory The computer comes with up to 16...
Pro 4300 All-in-One Business PC
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... Channel A ● The system will operate in single channel mode if the SODIMM sockets are not supported NOTE: The system will not operate properly if you set down on state, voltage is always supplied to the memory modules as long as compact discs or USB flash drives, from the power outlet and disconnect any mode, the maximum operational speed is determined by the slowest SODIMM...
... Channel A ● The system will operate in single channel mode if the SODIMM sockets are not supported NOTE: The system will not operate properly if you set down on state, voltage is always supplied to the memory modules as long as compact discs or USB flash drives, from the power outlet and disconnect any mode, the maximum operational speed is determined by the slowest SODIMM...
Pro 4300 All-in-One Business PC
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... drive is plugged into an active AC outlet. Replacing the Optical Disc Drive The optical disc drive is located above the hard drive under the drive access panel on the computer. Disconnect the power cord from the computer. 2. HP recommends that were disengaged when the center access panel was removed. 21. Remove/disengage any external devices. Turn off the computer properly through the operating system, then turn on the left side of the computer. 4. To replace the center access panel...
... drive is plugged into an active AC outlet. Replacing the Optical Disc Drive The optical disc drive is located above the hard drive under the drive access panel on the computer. Disconnect the power cord from the computer. 2. HP recommends that were disengaged when the center access panel was removed. 21. Remove/disengage any external devices. Turn off the computer properly through the operating system, then turn on the left side of the computer. 4. To replace the center access panel...
Illustrated Parts & Service Map Pro 4300 All-in-One Business PC
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... switch/LED CMOS CMOS header SATA0 Hard drive data USB External USB connectors (2) SATA1 Optical drive data PW Password header HDD Hard drive power POWER IN/OUT Headphone out/microphone in connectors BATTERY RTC battery slot RS232 External display connector CHASSIS_ Fan connector FAN1 USB1-USB4 Internal USB connectors CONVERTER Converter power connector LINE OUT External audio connector WCAM_ ARMIC Camera/microphone connector LAN Network connector CHFAN Main fan connector ATX PWR External power connector HP Compaq Pro 4300 AIO 700498-003 page 2 Turn on pins...
... switch/LED CMOS CMOS header SATA0 Hard drive data USB External USB connectors (2) SATA1 Optical drive data PW Password header HDD Hard drive power POWER IN/OUT Headphone out/microphone in connectors BATTERY RTC battery slot RS232 External display connector CHASSIS_ Fan connector FAN1 USB1-USB4 Internal USB connectors CONVERTER Converter power connector LINE OUT External audio connector WCAM_ ARMIC Camera/microphone connector LAN Network connector CHFAN Main fan connector ATX PWR External power connector HP Compaq Pro 4300 AIO 700498-003 page 2 Turn on pins...
Illustrated Parts & Service Map Pro 4300 All-in-One Business PC
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... cleanup (2200) Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. (2201) Memory error during POST execution of the computer to be changed by pressing the F10 key. Enable/disable SATA power management, S5 maximum power savings., PCI slots, network controller, USB 3.0 controller Thermal - Power-On Options - Clear CMOS. Clear CMOS memory. 2. RTC battery may be used). Run Setup (F10). 2. Check connector for : embedded security device, system audio, network controller, USB controller, serial/parallel ports, and SATA ports. Ensure that...
... cleanup (2200) Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. (2201) Memory error during POST execution of the computer to be changed by pressing the F10 key. Enable/disable SATA power management, S5 maximum power savings., PCI slots, network controller, USB 3.0 controller Thermal - Power-On Options - Clear CMOS. Clear CMOS memory. 2. RTC battery may be used). Run Setup (F10). 2. Check connector for : embedded security device, system audio, network controller, USB controller, serial/parallel ports, and SATA ports. Ensure that...
Maintenance & Service Guide Pro 4300 All-in-One Business PC
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... Computer Setup options, flash the ROM, and make changes to use these boot functions). Computer Setup-Security NOTE: Support for serial and parallel ports). The power-on password, the unit will not boot. Device Security Allows you to boot the computer if the sensor detects that the cover has been removed. Default is Enabled) for: ● Front USB Ports ● Rear USB Ports ● Accessory USB Ports 16 Chapter 3 Computer Setup (F10) Utility NOTE: If the setup password is set Enabled/Disabled (default is enabled. ● Network Server Mode. Default is...
... Computer Setup options, flash the ROM, and make changes to use these boot functions). Computer Setup-Security NOTE: Support for serial and parallel ports). The power-on password, the unit will not boot. Device Security Allows you to boot the computer if the sensor detects that the cover has been removed. Default is Enabled) for: ● Front USB Ports ● Rear USB Ports ● Accessory USB Ports 16 Chapter 3 Computer Setup (F10) Utility NOTE: If the setup password is set Enabled/Disabled (default is enabled. ● Network Server Mode. Default is...
Maintenance & Service Guide Pro 4300 All-in-One Business PC
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... operating system loads. When this setting enabled. Default is HP Keys. ● Fast Boot-Enable/Disable. Allows you to turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to full OS booting, preventing firmware attacks. UEFI and Windows Secure Boot only allow code signed by pre-approved digital certificates to disabled. ● Key Management-This option lets you manage the custom key settings. ◦ Clear Secure Boot Keys-Don't Clear/Clear. Secure Boot enabled also sets Legacy Support...
... operating system loads. When this setting enabled. Default is HP Keys. ● Fast Boot-Enable/Disable. Allows you to turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to full OS booting, preventing firmware attacks. UEFI and Windows Secure Boot only allow code signed by pre-approved digital certificates to disabled. ● Key Management-This option lets you manage the custom key settings. ◦ Clear Secure Boot Keys-Don't Clear/Clear. Secure Boot enabled also sets Legacy Support...
Maintenance & Service Guide Pro 4300 All-in-One Business PC
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Review the documentation that came with HP memory. 4. Reseat DIMMs. Power on the system. 2. Replace the system board. Reseat the graphics card. For systems with a graphics card: 1. Solving Hardware Installation Problems 117 Beeps and flashing LEDs are using the correct memory modules and to reseat, install, or remove a DIMM module. 1. For systems with integrated graphics, replace the system board. Power on the system. 2. Observe the beeps and LED lights on the front of the computer. On all...
Review the documentation that came with HP memory. 4. Reseat DIMMs. Power on the system. 2. Replace the system board. Reseat the graphics card. For systems with a graphics card: 1. Solving Hardware Installation Problems 117 Beeps and flashing LEDs are using the correct memory modules and to reseat, install, or remove a DIMM module. 1. For systems with integrated graphics, replace the system board. Power on the system. 2. Observe the beeps and LED lights on the front of the computer. On all...
Maintenance & Service Guide Pro 4300 All-in-One Business PC
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...The network status light is supposed to flash when there is disabled. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Run Computer Setup and enable network controller. 2. Cause Network controller is network activity. Network status link light never flashes. Check cabling and network equipment for link status. System cannot autosense the network. Network driver does not detect network controller. Network driver is detected. Solving Network Problems...
...The network status light is supposed to flash when there is disabled. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Run Computer Setup and enable network controller. 2. Cause Network controller is network activity. Network status link light never flashes. Check cabling and network equipment for link status. System cannot autosense the network. Network driver does not detect network controller. Network driver is detected. Solving Network Problems...
Maintenance & Service Guide Pro 4300 All-in-One Business PC
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... solutions listed in Security > USB Security. Cable/DSL modem is not working. 1. Plug in Computer Setup. The device does not have power. Replace the device. 2. USB ports on the front of the cable/DSL modem will be sure one end is connected to the device and one end is not set up properly. Solving Internet Access Problems If you encounter problems with your ISP. (If the cable/DSL service is connected, the "cable" LED light on...
... solutions listed in Security > USB Security. Cable/DSL modem is not working. 1. Plug in Computer Setup. The device does not have power. Replace the device. 2. USB ports on the front of the cable/DSL modem will be sure one end is connected to the device and one end is not set up properly. Solving Internet Access Problems If you encounter problems with your ISP. (If the cable/DSL service is connected, the "cable" LED light on...
Maintenance & Service Guide Pro 4300 All-in-One Business PC
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... on the hard drive. Click System protection, System Restore, click Next, and then follow the on -screen instructions. Close all open programs. 2. System Recovery WARNING! Click the Start button, right-click Computer, click Properties, and then click System protection. 3. Click Create, and then follow the on -screen instructions. You can order a recovery disk set restore points manually. Close all open programs. 2. To start System Restore: 1. 9 Backup and Recovery Restoring and recovering...
... on the hard drive. Click System protection, System Restore, click Next, and then follow the on -screen instructions. Close all open programs. 2. System Recovery WARNING! Click the Start button, right-click Computer, click Properties, and then click System protection. 3. Click Create, and then follow the on -screen instructions. You can order a recovery disk set restore points manually. Close all open programs. 2. To start System Restore: 1. 9 Backup and Recovery Restoring and recovering...
Maintenance & Service Guide Pro 4300 All-in-One Business PC
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... connected or may be replaced. RTC (real-time clock) battery may not be used). If the problem persists, replace the RTC battery. Reconnect keyboard with them. Ensure that may have numeric codes associated with computer turned off. 2. Reseat fan cable. 3. Enter Computer Setup and run the Drive Protection System test under Control Panel (Computer Setup can also be properly installed. Time & Date Not Set Invalid time or date in configuration memory. Check drive data and power cables. 2. Replace keyboard. 5. Replace...
... connected or may be replaced. RTC (real-time clock) battery may not be used). If the problem persists, replace the RTC battery. Reconnect keyboard with them. Ensure that may have numeric codes associated with computer turned off. 2. Reseat fan cable. 3. Enter Computer Setup and run the Drive Protection System test under Control Panel (Computer Setup can also be properly installed. Time & Date Not Set Invalid time or date in configuration memory. Check drive data and power cables. 2. Replace keyboard. 5. Replace...
Maintenance & Service Guide Pro 4300 All-in-One Business PC
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... operating guidelines 29 optical drive removing 40 optical drive connector removing 80 optical drive problems 123 overheating, prevention 29 P password clearing 146 power-on 146 setup 146 POST error messages 143 power cord set requirements country specific 151 power problems 98 power supply 153 power switch assembly removing 89 power-on password 146 printer problems 112 problems audio 110 CD-ROM or DVD 123 flash drive 125 front panel 127 general 94 hard drive 100 hardware installation 116 Internet access 127 keyboard 114 Media Card Reader 103 memory 121 monitor 105 mouse 114 network 118 power...
... operating guidelines 29 optical drive removing 40 optical drive connector removing 80 optical drive problems 123 overheating, prevention 29 P password clearing 146 power-on 146 setup 146 POST error messages 143 power cord set requirements country specific 151 power problems 98 power supply 153 power switch assembly removing 89 power-on password 146 printer problems 112 problems audio 110 CD-ROM or DVD 123 flash drive 125 front panel 127 general 94 hard drive 100 hardware installation 116 Internet access 127 keyboard 114 Media Card Reader 103 memory 121 monitor 105 mouse 114 network 118 power...
