User Guide
Page 3
... from the printer control panel ...5 Print reports from the printer control panel...6 Change printer settings...7 HP Smart (iOS, Android, and Windows 10)...7 The embedded web server (EWS) ...7 Find the default printer password or PIN ...7 Use the HP Smart app ...7 Use the HP printer software (Windows) ...8 Turn printer off ...8 2 Connect your printer...9 Requirements for HP+ printers...9 Connect to a Wi-Fi network ...9 Before you begin ...9 Connect to a Wi-Fi network using HP Smart ...10 Connect to a Wi-Fi network using HP printer software (Windows 10 Connect to a Wi-Fi network using Wi-Fi...
... from the printer control panel ...5 Print reports from the printer control panel...6 Change printer settings...7 HP Smart (iOS, Android, and Windows 10)...7 The embedded web server (EWS) ...7 Find the default printer password or PIN ...7 Use the HP Smart app ...7 Use the HP printer software (Windows) ...8 Turn printer off ...8 2 Connect your printer...9 Requirements for HP+ printers...9 Connect to a Wi-Fi network ...9 Before you begin ...9 Connect to a Wi-Fi network using HP Smart ...10 Connect to a Wi-Fi network using HP printer software (Windows 10 Connect to a Wi-Fi network using Wi-Fi...
User Guide
Page 4
... password...26 Use Web Services ...26 Remove Web Services using EWS ...26 7 Manage cartridges ...27 Dynamic security enabled printers...27 Things to note when using cartridges ...27 Check the estimated ink levels...28 Order ink supplies ...28 Replace the cartridges...29 HP Instant Ink (some printer models)...31 Use single-cartridge mode ...32 Cartridge warranty information ...32 8 Solve a problem ...33 Update the printer...33 HP Smart (iOS, Android, and Windows 10)...33 Download from the HP support website ...33 The embedded web server (EWS) ...33 Interpret error codes, lights...
... password...26 Use Web Services ...26 Remove Web Services using EWS ...26 7 Manage cartridges ...27 Dynamic security enabled printers...27 Things to note when using cartridges ...27 Check the estimated ink levels...28 Order ink supplies ...28 Replace the cartridges...29 HP Instant Ink (some printer models)...31 Use single-cartridge mode ...32 Cartridge warranty information ...32 8 Solve a problem ...33 Update the printer...33 HP Smart (iOS, Android, and Windows 10)...33 Download from the HP support website ...33 The embedded web server (EWS) ...33 Interpret error codes, lights...
User Guide
Page 5
... print issues (macOS)...49 Fix print quality issues...50 Align and clean cartridges...51 The embedded web server (EWS) ...52 HP printer software (Windows)...52 Copy and scan issues...52 Network and connection issues...52 Fix network connection issues...53 Restore original factory defaults and settings ...53 Web Services issues ...54 Printer hardware issues ...54 Close cartridge access door...54 The printer shuts down unexpectedly...54 Resolve printer failure ...55 Printer maintenance ...55 Clean the scanner glass ...55 Clean the document feeder glass area (some printer models 55 HP support...
... print issues (macOS)...49 Fix print quality issues...50 Align and clean cartridges...51 The embedded web server (EWS) ...52 HP printer software (Windows)...52 Copy and scan issues...52 Network and connection issues...52 Fix network connection issues...53 Restore original factory defaults and settings ...53 Web Services issues ...54 Printer hardware issues ...54 Close cartridge access door...54 The printer shuts down unexpectedly...54 Resolve printer failure ...55 Printer maintenance ...55 Clean the scanner glass ...55 Clean the document feeder glass area (some printer models 55 HP support...
User Guide
Page 8
... control panel has buttons for direct interaction, as well as expected if you can connect using a USB cable, if needed. After setup, you set up using HP Smart and an Internet connection. Also see Interpret error codes, lights, and icons. 2 Chapter 1 Get started Rear view Printer parts on your printer model, check the details of the appropriate control panel below. Table 1-2 Printer rear view Feature Description 1 Power connection 2 USB port NOTE: HP+ printers will not work as lights and a display to indicate printer status and errors...
... control panel has buttons for direct interaction, as well as expected if you can connect using a USB cable, if needed. After setup, you set up using HP Smart and an Internet connection. Also see Interpret error codes, lights, and icons. 2 Chapter 1 Get started Rear view Printer parts on your printer model, check the details of the appropriate control panel below. Table 1-2 Printer rear view Feature Description 1 Power connection 2 USB port NOTE: HP+ printers will not work as lights and a display to indicate printer status and errors...
User Guide
Page 10
... ink levels. 6 Ink Alert light: Indicates low ink or cartridge problems. 7 Color Copy button: Start color copying. NOTE: The printer images and details may vary depending on or off the wireless capability of buttons and lights Feature Description 1 Cancel button: Stop the current operation. 2 Resume button: Resume a job after loading paper or clearing a paper jam). Table 1-3 Overview of copies, press the button multiple times quickly. To increase the number of copies, press the button multiple times quickly. 9 Power button: Turn the printer on your printer model...
... ink levels. 6 Ink Alert light: Indicates low ink or cartridge problems. 7 Color Copy button: Start color copying. NOTE: The printer images and details may vary depending on or off the wireless capability of buttons and lights Feature Description 1 Cancel button: Stop the current operation. 2 Resume button: Resume a job after loading paper or clearing a paper jam). Table 1-3 Overview of copies, press the button multiple times quickly. To increase the number of copies, press the button multiple times quickly. 9 Power button: Turn the printer on your printer model...
User Guide
Page 11
... or an error. Table 1-5 Control panel display icons Icon Description Error Code/Number Counter ● Displays the letter E and a number when the printer is in sync with the Error icon for 3 seconds and stays on, Wi-Fi Direct has reached the maximum of 5 connections. ● If blinking fast in an error state. ● Shows the number of copies when copying documents. The maximum count is 9. ● Changes to use. ● Off...
... or an error. Table 1-5 Control panel display icons Icon Description Error Code/Number Counter ● Displays the letter E and a number when the printer is in sync with the Error icon for 3 seconds and stays on, Wi-Fi Direct has reached the maximum of 5 connections. ● If blinking fast in an error state. ● Shows the number of copies when copying documents. The maximum count is 9. ● Changes to use. ● Off...
User Guide
Page 12
... printer control panel Learn about the reports you print, make sure paper is loaded in the input tray. Table 1-7 Print reports Printer report How to turn it on. ● To turn on or set up Web Services, and also fix connection issues. Wi-Fi Network Test Report and Network Configuration Page Press the Wi-Fi button and the Information button at the same time. Wi-Fi Quick Start Guide Press and hold the Cancel button for 3 Provides instructions to a Wi-Fi network. and Cancel Depending on Web Services status, the report...
... printer control panel Learn about the reports you print, make sure paper is loaded in the input tray. Table 1-7 Print reports Printer report How to turn it on. ● To turn on or set up Web Services, and also fix connection issues. Wi-Fi Network Test Report and Network Configuration Page Press the Wi-Fi button and the Information button at the same time. Wi-Fi Quick Start Guide Press and hold the Cancel button for 3 Provides instructions to a Wi-Fi network. and Cancel Depending on Web Services status, the report...
User Guide
Page 13
... cartridge access door to an HP account. Search for a password, enter the default PIN which is available from the left menu. 3. Use the HP Smart app This HP software can change printer settings using HP software or the embedded web server (EWS). Open the software on the printer. Select your printer image to access the printer settings. 3. HP Smart (iOS, Android, and Windows 10) Follow these steps: 1. Select the desired option and make the necessary changes. See Access and use the EWS. 2. Make the necessary changes...
... cartridge access door to an HP account. Search for a password, enter the default PIN which is available from the left menu. 3. Use the HP Smart app This HP software can change printer settings using HP software or the embedded web server (EWS). Open the software on the printer. Select your printer image to access the printer settings. 3. HP Smart (iOS, Android, and Windows 10) Follow these steps: 1. Select the desired option and make the necessary changes. See Access and use the EWS. 2. Make the necessary changes...
User Guide
Page 15
... function. Before you can print using a USB cable connection, if desired, but the printer must connect the printer to the Internet HP+ printers are on . Requirements for HP+ printers Check the requirements before you must still be prompted to enter the Wi-Fi network name (SSID) and a Wi-Fi password. ● SSID is the name of the printer is in order to deliver HP+ specific app features and firmware updates. During setup, you connect...
... function. Before you can print using a USB cable connection, if desired, but the printer must connect the printer to the Internet HP+ printers are on . Requirements for HP+ printers Check the requirements before you must still be prompted to enter the Wi-Fi network name (SSID) and a Wi-Fi password. ● SSID is the name of the printer is in order to deliver HP+ specific app features and firmware updates. During setup, you connect...
User Guide
Page 16
..., reset the printer network settings. Connect to set up or connect the printer to an HP account. 5. Select the option to add printer, and then follow the onscreen instructions to add or connect the printer. ● If prompted for printer setup. NOTE: The software uses Bluetooth for the printer password, enter the default PIN available from the PIN label on your computer or mobile device to a Wi-Fi network using Bluetooth. 2. It does not support printing using HP printer software (Windows) To connect the printer to connect...
..., reset the printer network settings. Connect to set up or connect the printer to an HP account. 5. Select the option to add printer, and then follow the onscreen instructions to add or connect the printer. ● If prompted for printer setup. NOTE: The software uses Bluetooth for the printer password, enter the default PIN available from the PIN label on your computer or mobile device to a Wi-Fi network using Bluetooth. 2. It does not support printing using HP printer software (Windows) To connect the printer to connect...
User Guide
Page 17
... printer and print wirelessly, without connecting your router has a WPS button. 1. From the printer control panel, press and hold the Wi-Fi button for more information on Wi-Fi Direct. Open the EWS. Select Reconfigure Wireless Settings and follow the onscreen instructions. See Use the HP printer software (Windows). 2. See Access and use the EWS. 2. Make the necessary changes, and then click Apply. Click Device Setup & Software. 3. Select Manual Setup, select the wireless option, and then follow the onscreen instructions. Make...
... printer and print wirelessly, without connecting your router has a WPS button. 1. From the printer control panel, press and hold the Wi-Fi button for more information on Wi-Fi Direct. Open the EWS. Select Reconfigure Wireless Settings and follow the onscreen instructions. See Use the HP printer software (Windows). 2. See Access and use the EWS. 2. Make the necessary changes, and then click Apply. Click Device Setup & Software. 3. Select Manual Setup, select the wireless option, and then follow the onscreen instructions. Make...
User Guide
Page 18
... option to add printer, and then follow the instructions in to a Wi-Fi network using HP Smart. 12 Chapter 2 Connect your printer When prompted, enter the Wi-Fi Direct password. From the left menu, click Wi-Fi Direct, select Status, and then click the Edit Settings button. 4. Connect the printer and computer using a USB connection. Take note of the following before you begin. ● Make sure your computer or mobile device has HP software...
... option to add printer, and then follow the instructions in to a Wi-Fi network using HP Smart. 12 Chapter 2 Connect your printer When prompted, enter the Wi-Fi Direct password. From the left menu, click Wi-Fi Direct, select Status, and then click the Edit Settings button. 4. Connect the printer and computer using a USB connection. Take note of the following before you begin. ● Make sure your computer or mobile device has HP software...
User Guide
Page 27
... scanning and copying. All documents are copied in the input tray. 2. Change any settings. 5. From the printer control panel, press the Black Copy button copying. Place the original print-side down on the scanner glass or print-side up in the document feeder (some printer models). 3. Load paper in normal quality print mode. Make other necessary changes, and then follow the onscreen instructions to an HP account. 2. 5 Copy, Scan, and Mobile Fax Learn how to use the software to edit, save, print or share the image. 1. Place the original print-side...
... scanning and copying. All documents are copied in the input tray. 2. Change any settings. 5. From the printer control panel, press the Black Copy button copying. Place the original print-side down on the scanner glass or print-side up in the document feeder (some printer models). 3. Load paper in normal quality print mode. Make other necessary changes, and then follow the onscreen instructions to an HP account. 2. 5 Copy, Scan, and Mobile Fax Learn how to use the software to edit, save, print or share the image. 1. Place the original print-side...
User Guide
Page 29
... HP Smart to quickly scan and fax multiple pages from your mobile device or computer is connected to avoid copy and scan issues. ● Keep the scanner glass and the back of the scanner lid clean. Fill out the necessary information and enable a cover page if desired. 5. Review the details and send the fax when ready. The scanner interprets anything it detects on the glass as part of the enlarged image...
... HP Smart to quickly scan and fax multiple pages from your mobile device or computer is connected to avoid copy and scan issues. ● Keep the scanner glass and the back of the scanner lid clean. Fill out the necessary information and enable a cover page if desired. 5. Review the details and send the fax when ready. The scanner interprets anything it detects on the glass as part of the enlarged image...
User Guide
Page 34
... remove a cartridge from drying out, turn off the printer by pressing the Power button. You can check the estimated ink levels from the printer control panel or HP software. ● Open the front door and cartridge access door. Keep the cartridges installed. - This aligns the printheads for best print quality. ● If you are moving the printer, keep the printer flat; Turn off the printer using the Power button. ● If the print quality is sufficient ink. Check the estimated ink...
... remove a cartridge from drying out, turn off the printer by pressing the Power button. You can check the estimated ink levels from the printer control panel or HP software. ● Open the front door and cartridge access door. Keep the cartridges installed. - This aligns the printheads for best print quality. ● If you are moving the printer, keep the printer flat; Turn off the printer using the Power button. ● If the print quality is sufficient ink. Check the estimated ink...
User Guide
Page 39
...common printer problems. You can update the printer or change the settings from EWS for network printers. Update the printer HP periodically releases firmware updates to access the printer settings. 3. Open the software on your computer. 3. This opens the printer home page or embedded web server (EWS). 4. Download from the HP Smart app and printer control panel: ● Printer control panel: See Interpret error codes, lights, and icons. ● HP Smart: Provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for updates...
...common printer problems. You can update the printer or change the settings from EWS for network printers. Update the printer HP periodically releases firmware updates to access the printer settings. 3. Open the software on your computer. 3. This opens the printer home page or embedded web server (EWS). 4. Download from the HP Smart app and printer control panel: ● Printer control panel: See Interpret error codes, lights, and icons. ● HP Smart: Provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for updates...
User Guide
Page 40
... HP software and resolve it by the blinking Ink Level icon. See Access and use the EWS. 2. Error E0 There is a problem with the error, or press the Cancel button . 2. Print the document again. 34 Chapter 8 Solve a problem Error codes When the control panel display shows a letter E, the printer is in an error state. To change the paper size settings in your application to continue printing with the cartridge indicated by following the onscreen instructions. Open the EWS. Turn...
... HP software and resolve it by the blinking Ink Level icon. See Access and use the EWS. 2. Error E0 There is a problem with the error, or press the Cancel button . 2. Print the document again. 34 Chapter 8 Solve a problem Error codes When the control panel display shows a letter E, the printer is in an error state. To change the paper size settings in your application to continue printing with the cartridge indicated by following the onscreen instructions. Open the EWS. Turn...
User Guide
Page 54
... paused or offline. On the Printer menu, make sure you are no check marks next to print, try to function. HP+ printers require Original HP cartridges. Windows 10: From the Windows Start menu, select Windows System from drying out. d. If you have installed Original HP cartridges. Verify that there is set as the default printer. c. The default printer has a check mark in the input tray. Also, make sure there are still unable to Pause Printing or Use Printer Offline. Either double-click or...
... paused or offline. On the Printer menu, make sure you are no check marks next to print, try to function. HP+ printers require Original HP cartridges. Windows 10: From the Windows Start menu, select Windows System from drying out. d. If you have installed Original HP cartridges. Verify that there is set as the default printer. c. The default printer has a check mark in the input tray. Also, make sure there are still unable to Pause Printing or Use Printer Offline. Either double-click or...
User Guide
Page 59
... options: ● Print and check the wireless network test report and network configuration page to help diagnose and automatically fix network connection issues. Restore printer factory defaults from EWS Resetting the printer removes previously configured settings and preferences. 1. Restore printer factory defaults or network settings from the control panel Resetting the printer removes previously configured settings and preferences. 1. Click the button on . Reset printer network settings from the printer control panel. ● Use the HP Print and Scan...
... options: ● Print and check the wireless network test report and network configuration page to help diagnose and automatically fix network connection issues. Restore printer factory defaults from EWS Resetting the printer removes previously configured settings and preferences. 1. Restore printer factory defaults or network settings from the control panel Resetting the printer removes previously configured settings and preferences. 1. Click the button on . Reset printer network settings from the printer control panel. ● Use the HP Print and Scan...
User Guide
Page 60
... been installed on the printer. ● If Web Services is disabled, restore the printer to factory default settings, and then connect the printer and set up again. ● Make sure the network hub, switch, or router is turned on and working correctly. ● If you must be able to use . If the proxy settings used by your web browser. - Close cartridge access door Cartridge access door must update these settings are not updated, you are entering are connecting the printer using a wireless connection, make sure...
... been installed on the printer. ● If Web Services is disabled, restore the printer to factory default settings, and then connect the printer and set up again. ● Make sure the network hub, switch, or router is turned on and working correctly. ● If you must be able to use . If the proxy settings used by your web browser. - Close cartridge access door Cartridge access door must update these settings are not updated, you are entering are connecting the printer using a wireless connection, make sure...