HP Desktop Pro A G2 Micro Support and Manuals
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User Guide 1 - Page 9
... computer
● Connect to a TV (select products only)
For HP support, go to http://www.hp.com/support, and follow the instructions to driver updates
● Read frequently asked questions
● Troubleshoot the most common
See Troubleshooting on page 26. or - Then select User Guides.
● Order parts and find your computer
Setup Instructions or Quick Setup poster
- or -
User Guide 1 - Page 30
... of your equipment. On the Downloads and updates page, make the selection for updates and follow the instructions.
Follow the on page 22
Updating using Windows 10 S
To update programs: 1. Type windows update settings in the taskbar. 2. Type support in a secondary hard drive bay (select products only) is parked. Identifying HP 3D DriveGuard status
The hard drive light on...
User Guide 1 - Page 33
...on-screen instructions to Setup Utility, BIOS settings, and other system identification information
Administrator password
Computer viruses
Antivirus software
The free trial antivirus software that you can detect most viruses, remove them, and, in options.
2.
Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most cases, repair damage caused...
User Guide 1 - Page 38
... settings.
or -
30 Chapter 8 Troubleshooting See "Microsoft System Restore" in the taskbar search box, and then select System Configuration. Type msconfig in this table.
● Restore your problem.
1. NOTE: If you want to update or roll back (for an administrator password or confirmation, type the password or provide confirmation.
4. To update a driver, select Update...
User Guide 1 - Page 41
..., and then follow the on-screen instructions to select the
specific Windows diagnostics version to be necessary to download the software to http://www.hp.com/support. 2. Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps: 1. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware...
User Guide 1 - Page 55
... attempting to upgrade any of your hardware, do it only after you have any problems setting up your system and turning it on, immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support. For instructions on setting up your system. If you set up your computer, see the Setup Instructions or Quick Setup poster or...
Maintenance and Service Guide - Page 71
... if you are codes for the board and choose a basic configuration that came with the system to the DIMMs or the system board, you still cannot resolve the issue, contact Customer Support. Table 5-1 Solving Hardware Installation Problems (continued) A new device is not recognized as part of the computer.
Computer will not start. Replace the system board...
Maintenance and Service Guide - Page 72
...Cause Network controller is not set up properly.
Ensure that the other end of applications.
Network status link light never flashes. NOTE: The network status light is securely attached to the correct connector.
64 Chapter 5 Troubleshooting without diagnostics
Cause
Solution
No active network is not securely connected.
Reinstall network drivers.
Solution
1. To access...
Maintenance and Service Guide - Page 78
... sequence in Security > USB Security. Flash drive is not installed.
1. Replace the device. 2.
Run the Computer Setup utility and ensure that the USB ports are disabled in Security > USB Security.
70 Chapter 5 Troubleshooting without diagnostics Reconnect the device to Enabled in Computer Setup. The correct device driver is defective. System will not boot from the device...
Maintenance and Service Guide - Page 81
To access the Computer Setup Utilities menu, complete the following : ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for valid passwords, including length and required types of bootable devices such as Secure Boot, power management, virtualization support, and language and
keyboard type used in ...
Maintenance and Service Guide - Page 83
... password is set and enable a BIOS administrator password, which controls access to the following features: ● Setup Menu (F10) ● UEFI HII Configuration ● Update system ROM ● WMI commands that change Computer Setup options, update the BIOS, and make changes to see log ● Build ID ● Feature Byte
Computer Setup-Security
NOTE: Support for specific Computer Setup...
Maintenance and Service Guide - Page 90
... days on a regularly scheduled basis.
NOTE: For more information on Computer Setup, see if the problem remains.
4. POST numeric codes and text messages
This section covers those POST errors that have numeric codes associated with the expansion card.
6. DMA or timers. Clear CMOS. (See Password security and resetting CMOS on page 73.
POST Message Disabled suppresses...
Maintenance and Service Guide - Page 92
...the error persists after replacing memory modules, replace the system board. in Memory Socket(s) X, X, ... 2E4-DIMM Configuration Warning 2E5-ECC Memory Module Detected on Unsupported Platform 2E6-Memory Not Configured Correctly for memory support information. Verify proper memory module type. Replace with specific devices. Rearrange the DIMMs so that the memory modules are installed correctly...
Maintenance and Service Guide - Page 97
... Computer Setup to create new passwords. To enable this mode, change the security setting Clear Password Jumper in a safe place away from www.hp.com. If you forget one or both passwords, only the administrator password will receive POST error messages after clearing CMOS and rebooting advising you establish only a power-on password, the power-on password is a way for a specifically...
Maintenance and Service Guide - Page 116
... 47 country power cord set requirements 100 Customer Support 45
108 Index
D disassembly preparation 16 drive cage
installing 29 removal 28 drives cable connections 25 installation 25 locations 25
E electrostatic discharge (ESD) 8
preventing damage 9 error
codes 82, 87 messages 82 expansion card installation 20 removal 20
F F10 Setup
access problem 47 fan duct
removal and replacement 36 fan sink...
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