HP Pro SFF 400 G9 Desktop PC Support and Manuals
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User Guide - Page 6
...and then select HP Documentation. Follow the instructions to http://www.hp.com/go to find the QuickSpecs for product regulatory information.
Select Search all QuickSpecs, type your product, and then select Manuals.
You can access the following types of support: ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations To...
User Guide - Page 8
... product, and then select Manuals. Product updates
To locate resources that you have the latest drivers for the computer.
Audible beep and light code definitions
See the computer Maintenance and Service Guide at http://www.hp.com/support. POST error codes
See the computer Maintenance and Service Guide at http://www.hp.com/support.
Follow the instructions to find your product, and...
Maintenance and Service Guide - Page 4
......18 Cable management ...18
4 Removal and replacement procedures ...20 Preparation for disassembly ...20 Access...Wireless antennas (select models only)...42
5 Troubleshooting without diagnostics...45 Before you call for technical support ...45 Helpful hints...46 Solving general problems...46 Cannot access the Computer Setup (F10) Utility when... hard drive problems...51 Hard drive error occurs...51
iv
Maintenance and Service Guide - Page 8
... the front panel components, use the HP Pro small form factor (SFF) 400 G9 Desktop PC in a tower orientation or a desktop orientation. For support assistance and to learn more drive bays.
1 Product features
This chapter provides you with an overview of your computer model, run the HP Support Assistant utility. NOTE: Drive configuration varies by model. Product features 1 NOTE: You can...
Maintenance and Service Guide - Page 38
... up to the following specifications: ● Industry-standard 288-pin ● Unbuffered non-ECC PC4-19200 DDR4-3200/2666 MHz-compliant ● 1.2 volt DDR4-SDRAM memory modules ● CAS latency 17 DDR4 3200/2666 MHz (17-17-17 timing) ● Mandatory JEDEC SPD information The computer supports the following setups: ● 512 Mbit...
Maintenance and Service Guide - Page 53
NOTE: For sales information and warranty upgrades (Care Packs), call your system. ● Remove any key if the system beeps. For example, if you are error
codes that help you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.
46 Chapter 5 Troubleshooting without diagnostics If a problem persists and you cannot resolve it yourself...
Maintenance and Service Guide - Page 64
... white two times
Use this information to clear the automatic settings for specific problems.
3. DIMM1 must always be installed before DIMM3.
3. To access Device Manager in Windows, type device manager in Computer Setup. Cause
Wrong memory modules were used in the upgrade, or memory modules were installed in the cable or connector are using the correct memory...
Maintenance and Service Guide - Page 66
... to the correct device.
Cause The network controller requires drivers.
Contact an authorized service provider. Cause The cable is defective.
The cable is attached to troubleshoot the computer. There is attached to the network connector, and that the cable is a problem with the network 59
System setup utility reports unprogrammed EEPROM
Use this information to...
Maintenance and Service Guide - Page 71
...Establish an administrator password that controls access to the Computer Setup (F10) Utility and the
settings described in this section. ● Establish minimum requirements for valid passwords, including length... Boot, power management, virtualization support, and language and
keyboard type used in Setup and POST. ● Replicate the system setup by saving system configuration information about...
Maintenance and Service Guide - Page 73
... size (for BIOS Updates
66 Chapter 6 Computer Setup (F10) Utility Default is built into the BIOS provides the capability to an inserted USB storage device. Check [current selection] for each installed module)
● System BIOS version
● ME Firmware version (Intel only)
● Video BIOS version
● Reference code revision
● Super I/O firmware version
● USB...
Maintenance and Service Guide - Page 76
...prompts
BIOS Sure Start
Computer Setup Security 69 Password Policies
Let you change ...password. BIOS update
● Allow the use of clearing it . Security Configuration
TPM Embedded Security ● TPM Specification Version
Displays the current TPM version. ● TPM Device
Lets you set .)
Lets you set limitations on password. Boot menu in POST
-
Default is set...
Maintenance and Service Guide - Page 81
... might not apply after Boot Failure is found, system firmware launches HP Sure Recover.
After POST is completed, a list of the recovery driver stored in the embedded secure storage device. Use the arrow keys to reinstall the operating system are possible:
- If it is installed.
Recovery Image
Displays recovery image information. This information is...
Maintenance and Service Guide - Page 88
...the problem, and steps you might be a problem with them. POST numeric codes and text messages
This section identifies those POST errors ... To manually switch to run all of the system level tests, such as memory count and non-error text messages... using Computer Setup. Quick Boot is displayed on page 64.
To establish the schedule, reconfigure the computer to see Computer Setup (F10) ...
Maintenance and Service Guide - Page 91
... the installed hardware has changed, storage or firmware mode might have been changed, or a storage device might help identify any problem with specific devices.
301-Hard Disk 1: SMART Hard Drive Detects Imminent Failure
Hard drive will fix an erroneous error message.)
Determine whether hard drive is giving correct error message. Back up contents and replace hard drive...
Maintenance and Service Guide - Page 120
... parts 8 mouse cleaning 10, 13, 16 problems 55
N
network problems 58 nonvolatile memory 101 numeric error codes 81
O
operating environment 100 operating guidelines 10, 13 optical drive
illustrated 5, 7 removal and replacement 23 overheating, prevention 10, 13
P
password Power-On 89, 90 security 89 Setup 89, 90
POST error messages 81 power cord set requirements
country specific 108 power problems...
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