User Guide
Page 7
... your hard drive. QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. Follow the instructions to http://www.hp.com/support. 2. For countries or regions where the warranty is not provided in printed format, you can write to HP at https://h41369.www4.hp.com/. Select the Search icon (select products only) in the taskbar, type HP...
... your hard drive. QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. Follow the instructions to http://www.hp.com/support. 2. For countries or regions where the warranty is not provided in printed format, you can write to HP at https://h41369.www4.hp.com/. Select the Search icon (select products only) in the taskbar, type HP...
User Guide
Page 22
...running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it to diagnose hardware failures. or - ● Scan the QR code with your failure code and send it . Select the Start button, and then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP...
...running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it to diagnose hardware failures. or - ● Scan the QR code with your failure code and send it . Select the Start button, and then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP...
Maintenance and Service Guide
Page 4
SATA hard drives ...18 Cable management ...18 4 Removal and replacement procedures ...20 Preparation for disassembly ...20 Access panel...20 Battery ...21 Optical drive ...23 Front bezel ...24 Hard drives ...25 Speaker ...27 WLAN module ...28 Solid-state drive ...29 Memory modules (DIMMs) ...31 Expansion card ...34 Fan vent and hood ...35 Heat sink...36 Processor...37 Power supply ...38 System board...40 Wireless antennas (select models only)...42 5 Troubleshooting without diagnostics...45 Before you call for technical support ...45 Helpful hints...
SATA hard drives ...18 Cable management ...18 4 Removal and replacement procedures ...20 Preparation for disassembly ...20 Access panel...20 Battery ...21 Optical drive ...23 Front bezel ...24 Hard drives ...25 Speaker ...27 WLAN module ...28 Solid-state drive ...29 Memory modules (DIMMs) ...31 Expansion card ...34 Fan vent and hood ...35 Heat sink...36 Processor...37 Power supply ...38 System board...40 Wireless antennas (select models only)...42 5 Troubleshooting without diagnostics...45 Before you call for technical support ...45 Helpful hints...
Maintenance and Service Guide
Page 5
... Network driver does not detect network controller ...58 Network status link light never blinks ...58 Diagnostics reports a failure ...58 Diagnostics passes, but the computer does not communicate with the network 59 Network controller stopped working when an expansion board was added to the computer 59 Network controller stops working without apparent cause 59 Cannot connect to network server when attempting remote system installation 59 System setup utility reports unprogrammed EEPROM ...59 Solving memory problems ...60 System will not boot...
... Network driver does not detect network controller ...58 Network status link light never blinks ...58 Diagnostics reports a failure ...58 Diagnostics passes, but the computer does not communicate with the network 59 Network controller stopped working when an expansion board was added to the computer 59 Network controller stops working without apparent cause 59 Cannot connect to network server when attempting remote system installation 59 System setup utility reports unprogrammed EEPROM ...59 Solving memory problems ...60 System will not boot...
Maintenance and Service Guide
Page 8
... that covers one or more about the hardware and software installed on the model. Front panel components To identify the front panel components, use the HP Pro small form factor (SFF) 400 G9 Desktop PC in a tower orientation or a desktop orientation. 1 Product features This chapter provides you with an overview of your computer model, run the HP Support Assistant utility. Product features 1 For support assistance and to learn more drive bays. Standard configuration features...
... that covers one or more about the hardware and software installed on the model. Front panel components To identify the front panel components, use the HP Pro small form factor (SFF) 400 G9 Desktop PC in a tower orientation or a desktop orientation. 1 Product features This chapter provides you with an overview of your computer model, run the HP Support Assistant utility. Product features 1 For support assistance and to learn more drive bays. Standard configuration features...
Maintenance and Service Guide
Page 53
... running the restore process. NOTICE: When the computer is plugged into a working electrical outlet. ● Check that the computer is turned on and the white power light is on. ● Check the power light on automatically as soon as a USB device) from the system before turning it is always voltage applied to the system board. The blinking lights are using a printer, you need a driver for that model printer. ● Remove...
... running the restore process. NOTICE: When the computer is plugged into a working electrical outlet. ● Check that the computer is turned on and the white power light is on. ● Check the power light on automatically as soon as a USB device) from the system before turning it is always voltage applied to the system board. The blinking lights are using a printer, you need a driver for that model printer. ● Remove...
Maintenance and Service Guide
Page 55
... the hard drive. Solution 1. Check the Computer Setup settings to troubleshoot the computer. This setting does not affect the external speakers. 3. Cannot remove computer cover or access panel Use this information to be set correctly. 4. Solution Unlock the Smart Cover Lock using Computer Setup. A key to troubleshoot the computer. Poor performance Use this information to unlock the Smart Cover Lock is installed properly. Cause Processor is full. Low on some fans only operate when needed). 3. Virus...
... the hard drive. Solution 1. Check the Computer Setup settings to troubleshoot the computer. This setting does not affect the external speakers. 3. Cannot remove computer cover or access panel Use this information to be set correctly. 4. Solution Unlock the Smart Cover Lock using Computer Setup. A key to troubleshoot the computer. Poor performance Use this information to unlock the Smart Cover Lock is installed properly. Cause Processor is full. Low on some fans only operate when needed). 3. Virus...
Maintenance and Service Guide
Page 64
... HP memory. 4. Cause Wrong memory modules were used in the upgrade, or memory modules were installed in the cable or connector are codes for accepting the changes. If you must be installed before attempting to the configuration, you did not accept them. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of new external device is bad. Solution 1. Replace the system board. Turn off the computer, turn...
... HP memory. 4. Cause Wrong memory modules were used in the upgrade, or memory modules were installed in the cable or connector are codes for accepting the changes. If you must be installed before attempting to the configuration, you did not accept them. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of new external device is bad. Solution 1. Replace the system board. Turn off the computer, turn...
Maintenance and Service Guide
Page 66
... correct device. Be sure that the Remote System Installation Server contains the network interface card (NIC) drivers for your NIC. To access Control Panel in Windows, type control panel in the Control Panel, and configure the network controller. Solution Be sure that the cable is not configured for a new expansion board were installed. System setup utility reports unprogrammed EEPROM Use this information to troubleshoot the computer. The network controller is defective. Network controller stops working when an expansion board was added to the computer Use this...
... correct device. Be sure that the Remote System Installation Server contains the network interface card (NIC) drivers for your NIC. To access Control Panel in Windows, type control panel in the Control Panel, and configure the network controller. Solution Be sure that the cable is not configured for a new expansion board were installed. System setup utility reports unprogrammed EEPROM Use this information to troubleshoot the computer. The network controller is defective. Network controller stops working when an expansion board was added to the computer Use this...
Maintenance and Service Guide
Page 69
.... Plug in . Type control panel in these tables. Flash drive is disabled in Storage > Boot Order. This is useful for the correct IP address. 1. Cannot automatically launch internet programs Use this information to troubleshoot the computer. 62 Chapter 5 Troubleshooting without diagnostics Removable Media Boot is defective. Select the Cookies and website data check box, and select the Delete button. Be sure that a web server can later retrieve.) Solution Verify Internet settings...
.... Plug in . Type control panel in these tables. Flash drive is disabled in Storage > Boot Order. This is useful for the correct IP address. 1. Cannot automatically launch internet programs Use this information to troubleshoot the computer. 62 Chapter 5 Troubleshooting without diagnostics Removable Media Boot is defective. Select the Cookies and website data check box, and select the Delete button. Be sure that a web server can later retrieve.) Solution Verify Internet settings...
Maintenance and Service Guide
Page 81
... disabled. Configure storage controller for Intel Optane (Intel products only) Enables the Intel® Optane™ memory module. Recover from Network Allows system firmware to access the Startup menu) and then f9 (Boot Menu), or only f9 (skipping the Startup menu) when the power button light turns white. Recover after Boot Failure is found, system firmware launches HP Sure Recover. OS Recovery Driver Version Display the version of the PCI Express devices to start or cancel HP Sure Recover. Default...
... disabled. Configure storage controller for Intel Optane (Intel products only) Enables the Intel® Optane™ memory module. Recover from Network Allows system firmware to access the Startup menu) and then f9 (Boot Menu), or only f9 (skipping the Startup menu) when the power button light turns white. Recover after Boot Failure is found, system firmware launches HP Sure Recover. OS Recovery Driver Version Display the version of the PCI Express devices to start or cancel HP Sure Recover. Default...
Maintenance and Service Guide
Page 83
... series models only) Allows operation of each audio device is not installed. Allow No Panel configuration (All-in the operating system. Video Memory Size Lets you enable AMD Remote system management capability. When selected, operating system visibility of the base unit without the HP application driver installed. When this setting is 60. Microphone 76 Chapter 6 Computer Setup (F10) Utility Default is cleared, all audio devices are hidden from the web. Integrated Video (models with discrete graphics) Selects the graphics controller...
... series models only) Allows operation of each audio device is not installed. Allow No Panel configuration (All-in the operating system. Video Memory Size Lets you enable AMD Remote system management capability. When selected, operating system visibility of the base unit without the HP application driver installed. When this setting is 60. Microphone 76 Chapter 6 Computer Setup (F10) Utility Default is cleared, all audio devices are hidden from the web. Integrated Video (models with discrete graphics) Selects the graphics controller...
Maintenance and Service Guide
Page 86
... disabled. Default is 5 min. ● BIOS Watchdog Timer (min.). The emulation options allow administrators to discover, repair, and protect networked computing devices. Thunderbolt Options (select products only) Thunderbolt Mode Enables Thunderbolt™ connections on next boot. S5 (Soft Off) = Light is mainly for advanced users) (continued) Option Heading S0 (On) = solid white light. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Verbose Boot Messages Verbose boot shows additional logging information during startup, which mode works...
... disabled. Default is 5 min. ● BIOS Watchdog Timer (min.). The emulation options allow administrators to discover, repair, and protect networked computing devices. Thunderbolt Options (select products only) Thunderbolt Mode Enables Thunderbolt™ connections on next boot. S5 (Soft Off) = Light is mainly for advanced users) (continued) Option Heading S0 (On) = solid white light. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Verbose Boot Messages Verbose boot shows additional logging information during startup, which mode works...
Maintenance and Service Guide
Page 88
Flash the ROM if needed. 3. Quick Boot is POST Message Disabled. Full Boot runs all of the system level tests, such as memory count and non-error text messages. The section also includes some text messages that you can enable Full Boot to run all of the ROM-based system tests and takes longer to complete. Clear CMOS. 5. If a POST error occurs, the screen will display the error message. The default mode is a fast...
Flash the ROM if needed. 3. Quick Boot is POST Message Disabled. Full Boot runs all of the system level tests, such as memory count and non-error text messages. The section also includes some text messages that you can enable Full Boot to run all of the ROM-based system tests and takes longer to complete. Clear CMOS. 5. If a POST error occurs, the screen will display the error message. The default mode is a fast...
Maintenance and Service Guide
Page 89
... Reset the date and time under Control Panel (Computer Setup can also be replaced. Clear CMOS. 2. Upgrade BIOS to proper version. 2. Change the processor. 009-PMM Allocation Error during MEBx Download Memory error during POST execution of the 1. Management Engine (ME) BIOS Extensions option ROM. 2. Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 6. Replace the system board. 003-System Board Failure DMA or timers. 1. See the Removal and Replacement section for instructions on installing a new battery...
... Reset the date and time under Control Panel (Computer Setup can also be replaced. Clear CMOS. 2. Upgrade BIOS to proper version. 2. Change the processor. 009-PMM Allocation Error during MEBx Download Memory error during POST execution of the 1. Management Engine (ME) BIOS Extensions option ROM. 2. Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 6. Replace the system board. 003-System Board Failure DMA or timers. 1. See the Removal and Replacement section for instructions on installing a new battery...
Maintenance and Service Guide
Page 91
...Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Replace the hard disk drive. 3F2-Hard Disk 2 Error Hard disk 2 error. 1. Either the installed hardware has changed, storage or firmware mode might have failed to power cables and system board. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure Hard drive will soon fail. (Some hard drives 1. Back up ) might have been changed, or a storage device might help identify any problem with specific devices...
...Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Replace the hard disk drive. 3F2-Hard Disk 2 Error Hard disk 2 error. 1. Either the installed hardware has changed, storage or firmware mode might have failed to power cables and system board. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure Hard drive will soon fail. (Some hard drives 1. Back up ) might have been changed, or a storage device might help identify any problem with specific devices...
Maintenance and Service Guide
Page 92
...-Keyboard Error Keyboard failure. 1. Reconnect keyboard with this system 43A-USB Type-C I2C Not Connected Cable is required between I2C on card and USB-C on the system board. Be sure that is installed. 500-BIOS Recovery A system BIOS recovery has occurred. POST numeric codes and text messages 85 Remove any serial port expansion cards. 2. Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of the keys are pressed. 4. Clear CMOS. 3. Reconfigure card resources and/or run Computer Setup or Windows utilities...
...-Keyboard Error Keyboard failure. 1. Reconnect keyboard with this system 43A-USB Type-C I2C Not Connected Cable is required between I2C on card and USB-C on the system board. Be sure that is installed. 500-BIOS Recovery A system BIOS recovery has occurred. POST numeric codes and text messages 85 Remove any serial port expansion cards. 2. Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of the keys are pressed. 4. Clear CMOS. 3. Reconfigure card resources and/or run Computer Setup or Windows utilities...
Maintenance and Service Guide
Page 109
... or f2 to Hard Drive Utilities under the Utilities menu. c. or - Turn on -screen instructions to factory default. e. NOTE: If the system has a BIOS administrator password, type the password at the bottom of the screen. If a DriveLock password is displayed at the prompt. Select OK to the Utilities menu. h. l. Turn on restart. d. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is set , select the Security menu, and scroll down...
... or f2 to Hard Drive Utilities under the Utilities menu. c. or - Turn on -screen instructions to factory default. e. NOTE: If the system has a BIOS administrator password, type the password at the bottom of the screen. If a DriveLock password is displayed at the prompt. Select OK to the Utilities menu. h. l. Turn on restart. d. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is set , select the Security menu, and scroll down...
Maintenance and Service Guide
Page 119
Index A access panel illustrated 5 locked 46 removal and replacement 20 Advanced menu, Computer Setup 73 antenna illustrated 5 removal and replacement 42 audible codes 87 audio problems 53 B backup, creating 91 backups 91 battery disposal 10, 16, 17 removal and replacement 21 beep codes 87 blinking lights 87 boot order, changing 93 booting options Full Boot 81 Quick Boot 81 C cable management 10, 18 cable pinouts, SATA data 18 cables 8 changing a Power-On password 89 changing a Setup password 89 cleaning computer 10, 13, 15 mouse 10, 13, 16...
Index A access panel illustrated 5 locked 46 removal and replacement 20 Advanced menu, Computer Setup 73 antenna illustrated 5 removal and replacement 42 audible codes 87 audio problems 53 B backup, creating 91 backups 91 battery disposal 10, 16, 17 removal and replacement 21 beep codes 87 blinking lights 87 boot order, changing 93 booting options Full Boot 81 Quick Boot 81 C cable management 10, 18 cable pinouts, SATA data 18 cables 8 changing a Power-On password 89 changing a Setup password 89 cleaning computer 10, 13, 15 mouse 10, 13, 16...
Maintenance and Service Guide
Page 120
... removal and replacement 38 Power-On password 89, 90 printer problems 54 problems audio 53 Computer Setup 46 F10 Setup 46 flash drive 61 general 46 hard drive 51 hardware installation 56 internet access 62 keyboard 55 memory 60 mouse 55 network 58 power 50 printer 54 software 63 processor illustrated 5 removal and replacement 37 product features 1 product ID location 3 R rear panel components 2 recovery 91, 92 discs 92 media 92 USB flash drive 92 recovery media 91 creating using HP Cloud Recovery Download Tool 91 creating using Windows tools 91 Remote HP PC Hardware Diagnostics UEFI settings...
... removal and replacement 38 Power-On password 89, 90 printer problems 54 problems audio 53 Computer Setup 46 F10 Setup 46 flash drive 61 general 46 hard drive 51 hardware installation 56 internet access 62 keyboard 55 memory 60 mouse 55 network 58 power 50 printer 54 software 63 processor illustrated 5 removal and replacement 37 product features 1 product ID location 3 R rear panel components 2 recovery 91, 92 discs 92 media 92 USB flash drive 92 recovery media 91 creating using HP Cloud Recovery Download Tool 91 creating using Windows tools 91 Remote HP PC Hardware Diagnostics UEFI settings...