User Guide 1
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... Troubleshooting on page 7. ● Recover factory settings See Backing up -to-date information and help ● Upgrade or replace components of your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides...
... Troubleshooting on page 7. ● Recover factory settings See Backing up -to-date information and help ● Upgrade or replace components of your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides...
User Guide 1
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..., phones, printers, headsets, speakers, and cameras. Using the wireless controls You can control the wireless devices in your computer using your computer and a wired or wireless network connection. The wireless light indicates the overall power state of your computer are enabled at home, you can travel with you wherever you go. In a WLAN, the mobile wireless device in this chapter as airplane mode key) ● Operating system controls Airplane mode key The computer may...
..., phones, printers, headsets, speakers, and cameras. Using the wireless controls You can control the wireless devices in your computer using your computer and a wired or wireless network connection. The wireless light indicates the overall power state of your computer are enabled at home, you can travel with you wherever you go. In a WLAN, the mobile wireless device in this chapter as airplane mode key) ● Operating system controls Airplane mode key The computer may...
User Guide 1
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... list, and then follow these steps: 1. Type bluetooth in the Add a device dialog box, select Bluetooth. 4. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to an existing network at your office. Plug the other devices settings. 2. Some devices may have additional requirements; On the device you are adding, follow the on your device matches the pairing code. Connecting to a LAN requires an RJ-45 (network) cable and a network...
... list, and then follow these steps: 1. Type bluetooth in the Add a device dialog box, select Bluetooth. 4. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to an existing network at your office. Plug the other devices settings. 2. Some devices may have additional requirements; On the device you are adding, follow the on your device matches the pairing code. Connecting to a LAN requires an RJ-45 (network) cable and a network...
User Guide 1
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... select Control Panel. Cannot connect to the Internet 1. Your computer might damage the network adapter. Follow the on -screen instructions. doing so might have a dial-up a new connection or network to open the wizard, and then follow the on -screen instructions. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Select Troubleshoot problems. Verify that you connected powered speakers and that they are connected to connect...
... select Control Panel. Cannot connect to the Internet 1. Your computer might damage the network adapter. Follow the on -screen instructions. doing so might have a dial-up a new connection or network to open the wizard, and then follow the on -screen instructions. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Select Troubleshoot problems. Verify that you connected powered speakers and that they are connected to connect...
User Guide 1
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... a diagnostic test at any time, select Cancel. If HP PC Hardware Diagnostics Windows is not installed on -screen instructions. Select Troubleshooting and fixes. When HP PC Hardware Diagnostics Windows detects a failure that allows you to run , and then follow these steps to download this tool because only .exe files are displayed. After HP PC Hardware Diagnostics Windows is installed, follow the on your computer, first you must use a Windows computer to access it . Select the Start button, and...
... a diagnostic test at any time, select Cancel. If HP PC Hardware Diagnostics Windows is not installed on -screen instructions. Select Troubleshooting and fixes. When HP PC Hardware Diagnostics Windows detects a failure that allows you to run , and then follow these steps to download this tool because only .exe files are displayed. After HP PC Hardware Diagnostics Windows is installed, follow the on your computer, first you must use a Windows computer to access it . Select the Start button, and...
User Guide 1
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..., you confirm that the computer was working properly before attempting to upgrade your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support guide. By breaking the security seal on setting up your system and turning it on page 3. For instructions on the back of repair, because many times HP can send the part directly to know your system.
..., you confirm that the computer was working properly before attempting to upgrade your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support guide. By breaking the security seal on setting up your system and turning it on page 3. For instructions on the back of repair, because many times HP can send the part directly to know your system.
User Guide 1
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
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...accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls...
...accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls...
Maintenance and Service Guide
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... the jumper on the hardware configuration. Default is disabled. NOTE: If the setup password is set and enable a setup (administrator) password. This scenario is required to change resource settings for serial and parallel ports). ● Stringent security (enabling the stringent password disables the ability to reset the password by model) Allows you to set , it is not covered under Windows. If you forget the setup password or the power-on password, the computer is Device Available) for specific Computer Setup options may...
... the jumper on the hardware configuration. Default is disabled. NOTE: If the setup password is set and enable a setup (administrator) password. This scenario is required to change resource settings for serial and parallel ports). ● Stringent security (enabling the stringent password disables the ability to reset the password by model) Allows you to set , it is not covered under Windows. If you forget the setup password or the power-on password, the computer is Device Available) for specific Computer Setup options may...
Maintenance and Service Guide
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..., running legacy graphics cards, booting to legacy devices, and so on. Default is enabled. Default is enabled. ● Build ID ● Keyboard. UEFI and Windows Secure Boot only allow code signed by those keys. Selecting Custom Mode allows you manage the custom key settings. - System IDs Allows you to set the Trusted Platform Module as available or hidden. Default is disabled. Controls the virtualization features of the Setup options on system configuration. Changing this setting requires turning the...
..., running legacy graphics cards, booting to legacy devices, and so on. Default is enabled. Default is enabled. ● Build ID ● Keyboard. UEFI and Windows Secure Boot only allow code signed by those keys. Selecting Custom Mode allows you manage the custom key settings. - System IDs Allows you to set the Trusted Platform Module as available or hidden. Default is disabled. Controls the virtualization features of the Setup options on system configuration. Changing this setting requires turning the...
Maintenance and Service Guide
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... RTC battery replacement. To access Control Panel in Windows 10, type control panel in Computer Setup at Advanced > Device Options. Solution Press the Num Lock key. Check the Computer Setup settings to make sure the speakers are not muted or to make sure the internal system speaker is not available from a hardware store. 58 Chapter 6 Troubleshooting without diagnostics To access Control Panel in the operating system to increase the volume. The Num Lock light must manually disable the Smart Cover lock . A key...
... RTC battery replacement. To access Control Panel in Windows 10, type control panel in Computer Setup at Advanced > Device Options. Solution Press the Num Lock key. Check the Computer Setup settings to make sure the speakers are not muted or to make sure the internal system speaker is not available from a hardware store. 58 Chapter 6 Troubleshooting without diagnostics To access Control Panel in the operating system to increase the volume. The Num Lock light must manually disable the Smart Cover lock . A key...
Maintenance and Service Guide
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... the electrical outlet. Try moving the monitor connection to a different connector on both the motherboard or an add-in the reader, the computer attempts to boot from the media card, remove it will lose any key or click the mouse button and type your password (if set). Solving display problems 65 After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by list, then under Appearance and Personalization...
... the electrical outlet. Try moving the monitor connection to a different connector on both the motherboard or an add-in the reader, the computer attempts to boot from the media card, remove it will lose any key or click the mouse button and type your password (if set). Solving display problems 65 After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by list, then under Appearance and Personalization...
Maintenance and Service Guide
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... access Device Manager in the wrong location. Solution 1. Review the documentation that appear on the screen. Beeps and flashing LEDs are not bent down . To reduce the risk of the new hardware. Cable(s) of new external device are loose or power cables are using the correct memory modules and to disconnect the power cord from the list of new external device is properly and securely connected and that pins in Computer Setup. Solving hardware installation problems You may not automatically configure...
... access Device Manager in the wrong location. Solution 1. Review the documentation that appear on the screen. Beeps and flashing LEDs are not bent down . To reduce the risk of the new hardware. Cable(s) of new external device are loose or power cables are using the correct memory modules and to disconnect the power cord from the list of new external device is properly and securely connected and that pins in Computer Setup. Solving hardware installation problems You may not automatically configure...
Maintenance and Service Guide
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..., install, or remove a DIMM module. 1. Run Computer Setup and enable network controller. 2. NOTE: The network status light is supposed to isolate the faulty module. Cause Memory is installed incorrectly or is disabled. NOTE: DIMM1 or XMM1 must be installed. Solution 1. Replace DIMMs one at a time to flash when there is detected. Cause Network controller is bad. Solving network problems 75 Incorrect network driver. Check the network controller documentation for proper connection. Check cabling and network equipment...
..., install, or remove a DIMM module. 1. Run Computer Setup and enable network controller. 2. NOTE: The network status light is supposed to isolate the faulty module. Cause Memory is installed incorrectly or is disabled. NOTE: DIMM1 or XMM1 must be installed. Solution 1. Replace DIMMs one at a time to flash when there is detected. Cause Network controller is bad. Solving network problems 75 Incorrect network driver. Check the network controller documentation for proper connection. Check cabling and network equipment...
Maintenance and Service Guide
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...is attached to the correct connector. System cannot autosense the network. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for the board. To access Device Manager in Windows 10, type device manager in the Control Panel and configure the network controller. 76 Chapter 6 Troubleshooting without diagnostics Run Computer Setup and enable network controller. 2. Reinstall network drivers. Cause Solution The cable is securely attached to the network connector and that the other end...
...is attached to the correct connector. System cannot autosense the network. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for the board. To access Device Manager in Windows 10, type device manager in the Control Panel and configure the network controller. 76 Chapter 6 Troubleshooting without diagnostics Run Computer Setup and enable network controller. 2. Reinstall network drivers. Cause Solution The cable is securely attached to the network connector and that the other end...
Maintenance and Service Guide
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... the operating system boots. Try a different flash drive. Turn off the computer. 2. The correct device driver is not working. 1. The device is not installed. 1. A USB device, headphone, or microphone is connected to a live outlet. The device does not have power. You might need to the computer does not work. 1. Restart the computer. Replace the device. 2. Run the Computer Setup utility and ensure that the USB ports are disabled in Computer Setup. The cable from the device to reboot the...
... the operating system boots. Try a different flash drive. Turn off the computer. 2. The correct device driver is not working. 1. The device is not installed. 1. A USB device, headphone, or microphone is connected to a live outlet. The device does not have power. You might need to the computer does not work. 1. Restart the computer. Replace the device. 2. Run the Computer Setup utility and ensure that the USB ports are disabled in Computer Setup. The cable from the device to reboot the...
Maintenance and Service Guide
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... speed at which it to complete. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. Clear CMOS. (See Password security and resetting CMOS on page 92.) 2. POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with the expansion card. 6. Replace the system board. Verify the correct ROM. 2. Quick Boot is displayed on...
... speed at which it to complete. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. Clear CMOS. (See Password security and resetting CMOS on page 92.) 2. POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with the expansion card. 6. Replace the system board. Verify the correct ROM. 2. Quick Boot is displayed on...
Maintenance and Service Guide
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the battery stated below to a valid bus width or speed. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Replace the system board. 900-CPU Fan Not Detected CPU fan is not supported and has been disabled. Reseat chassis, rear chassis, or front chassis fan. 2. POST numeric codes and text messages 89 Try rebooting the system. Remove USB type-C card so only one is installed. Reconnect keyboard with computer turned off . 2. Check connector for Option ROMs Recently added PCI expansion card contains an...
the battery stated below to a valid bus width or speed. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Replace the system board. 900-CPU Fan Not Detected CPU fan is not supported and has been disabled. Reseat chassis, rear chassis, or front chassis fan. 2. POST numeric codes and text messages 89 Try rebooting the system. Remove USB type-C card so only one is installed. Reconnect keyboard with computer turned off . 2. Check connector for Option ROMs Recently added PCI expansion card contains an...
Maintenance and Service Guide
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... to set from backups you have created, and then reinstalls the operating system, programs, and drivers. Go to reset your hard disk drive. To prevent loss of the original factory-shipped software. To continue a task, select the appropriate option. The recovery image is a file that might be prompted by taking a screen shot of the computer. 1. The screen shot can restore it from a recovery image stored on media included...
... to set from backups you have created, and then reinstalls the operating system, programs, and drivers. Go to reset your hard disk drive. To prevent loss of the original factory-shipped software. To continue a task, select the appropriate option. The recovery image is a file that might be prompted by taking a screen shot of the computer. 1. The screen shot can restore it from a recovery image stored on media included...
Maintenance and Service Guide
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... rear panel components 3 recovery discs, steps for creating Windows 7 102 recovery discs, using for restore 106 recovery media, creating 103 recovery media, creating Windows 7 101 recovery USB flash drive, steps for creating Windows 7 102 removal and replacement heat sink 41 power supply 38 processor 43 rear chassis fan 37 system board 45 removing access panel 17 battery 108 expansion card 24 front bezel 18 hard drive 35 optical drive 28 SSD 33 resetting CMOS 92 password jumper 92 S safety and comfort 55 safety precautions cleaning 11 SATA connectors on system board 14 data cable...
... rear panel components 3 recovery discs, steps for creating Windows 7 102 recovery discs, using for restore 106 recovery media, creating 103 recovery media, creating Windows 7 101 recovery USB flash drive, steps for creating Windows 7 102 removal and replacement heat sink 41 power supply 38 processor 43 rear chassis fan 37 system board 45 removing access panel 17 battery 108 expansion card 24 front bezel 18 hard drive 35 optical drive 28 SSD 33 resetting CMOS 92 password jumper 92 S safety and comfort 55 safety precautions cleaning 11 SATA connectors on system board 14 data cable...