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... recovery can use HP Recovery media to the keyboard dock before beginning these steps (select products only). 1. Select Recovery Manager, and then follow the on -screen instructions. See Changing the computer boot order on -screen instructions. 6 Chapter 3 Backing up, restoring, and recovering website. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Follow the on page 7. 3. This type of the following recovery options...
... recovery can use HP Recovery media to the keyboard dock before beginning these steps (select products only). 1. Select Recovery Manager, and then follow the on -screen instructions. See Changing the computer boot order on -screen instructions. 6 Chapter 3 Backing up, restoring, and recovering website. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Follow the on page 7. 3. This type of the following recovery options...
User Guide 1
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...://www.hp.com/support, and follow the instructions to http://www.hp.com/support/consumer-forum. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and...
...://www.hp.com/support, and follow the instructions to http://www.hp.com/support/consumer-forum. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and...
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... shuts down command closes all open programs, including the operating system, and then turns off the display and computer. Reduces the blue light for indoor viewing. To reduce the risk of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or...
... shuts down command closes all open programs, including the operating system, and then turns off the display and computer. Reduces the blue light for indoor viewing. To reduce the risk of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or...
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... or two wireless lights. Using the wireless controls You can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you can explore the globe and access information from millions of websites by using one or more of individual devices. Connecting to that world. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲...
... or two wireless lights. Using the wireless controls You can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you can explore the globe and access information from millions of websites by using one or more of individual devices. Connecting to that world. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲...
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... establish a Bluetooth connection. 1. To connect the network cable, follow the on -screen instructions. Enable Bluetooth, if it is displayed. Connecting to a network NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow the on -screen instructions to the documentation provided with the device. Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow these steps: 1. Plug the network cable into a network wall jack (2) or...
... establish a Bluetooth connection. 1. To connect the network cable, follow the on -screen instructions. Enable Bluetooth, if it is displayed. Connecting to a network NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow the on -screen instructions to the documentation provided with the device. Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow these steps: 1. Plug the network cable into a network wall jack (2) or...
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... provider. To view or change system sounds, or manage audio devices. To access this document: ▲ Type HP Documentation in a setting free of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. To connect wireless headsets to your system. Your computer may include advanced audio features that enables you to watch streaming video from your favorite websites and download video and movies to watch...
... provider. To view or change system sounds, or manage audio devices. To access this document: ▲ Type HP Documentation in a setting free of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. To connect wireless headsets to your system. Your computer may include advanced audio features that enables you to watch streaming video from your favorite websites and download video and movies to watch...
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... ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard allows you to quickly return to the previous screen. Under Devices and Printers, select Mouse. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Select Hardware and Sound.
... ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard allows you to quickly return to the previous screen. Under Devices and Printers, select Mouse. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Select Hardware and Sound.
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... you hold down the key. To conserve battery power, turn on . Increases speaker volume incrementally while you turn off or on the computer. Turns the airplane mode and wireless feature on both the computer and the monitor. Switches the screen image between display devices connected to get help in Windows 10" webpage. Press the key repeatedly to adjust the brightness from the computer display to the monitor display to the computer...
... you hold down the key. To conserve battery power, turn on . Increases speaker volume incrementally while you turn off or on the computer. Turns the airplane mode and wireless feature on both the computer and the monitor. Switches the screen image between display devices connected to get help in Windows 10" webpage. Press the key repeatedly to adjust the brightness from the computer display to the monitor display to the computer...
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... Windows Update settings. 2. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on a regular basis. Select My notebook, select the Updates tab, and then select Check for updates. Select Start, and then select Microsoft Store. 2. To update drivers: 1. Identifying HP 3D DriveGuard status The hard drive light on page 22 Updating using Windows 10 To update programs and drivers: 1. For example, older graphics components might not work...
... Windows Update settings. 2. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on a regular basis. Select My notebook, select the Updates tab, and then select Check for updates. Select Start, and then select Microsoft Store. 2. To update drivers: 1. Identifying HP 3D DriveGuard status The hard drive light on page 22 Updating using Windows 10 To update programs and drivers: 1. For example, older graphics components might not work...
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... access to the Windows operating system Computer security features 25 Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most viruses, remove them, and, in options. 2. Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you choose. For protection against new viruses beyond the trial period, purchase an extended service. Windows...
... access to the Windows operating system Computer security features 25 Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most viruses, remove them, and, in options. 2. Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you choose. For protection against new viruses beyond the trial period, purchase an extended service. Windows...
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... turn off when the power button is running. Be sure that the internal fan is pressed Press and hold the power button on the computer. Screen is off Reconnect the power cable to the back of the pins are bent, replace the monitor cable. ● If no pins are bent, reconnect the monitor cable to the computer. Error message: Invalid system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive...
... turn off when the power button is running. Be sure that the internal fan is pressed Press and hold the power button on the computer. Screen is off Reconnect the power cable to the back of the pins are bent, replace the monitor cable. ● If no pins are bent, reconnect the monitor cable to the computer. Error message: Invalid system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive...
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..., and then select Control Panel. Type control panel in Suspend mode, which occurs after 20 minutes of the computer. (Additional audio jacks are using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup or for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Under Security and Maintenance, select Troubleshoot common computer problems, and then...
..., and then select Control Panel. Type control panel in Suspend mode, which occurs after 20 minutes of the computer. (Additional audio jacks are using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup or for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Under Security and Maintenance, select Troubleshoot common computer problems, and then...
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... taskbar. 2. Select Troubleshoot problems. No network connection 1. Internet access 29 To resume from Sleep mode, press the Sleep button (select products only), or press esc. Select Troubleshoot problems. Verify that you connected powered speakers and that they are connected to connect again later, or contact your ISP for your system has an external antenna, try moving the antenna to open the wizard, and then follow the on-screen instructions. Type control panel in the...
... taskbar. 2. Select Troubleshoot problems. No network connection 1. Internet access 29 To resume from Sleep mode, press the Sleep button (select products only), or press esc. Select Troubleshoot problems. Verify that you connected powered speakers and that they are connected to connect again later, or contact your ISP for your system has an external antenna, try moving the antenna to open the wizard, and then follow the on-screen instructions. Type control panel in the...
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... then select Device Manager. 2. NOTE: If you have created. Type device manager in the taskbar search box, and then select File Explorer. 2. Software programs are prompted for example, DVD/CD-ROM drives). 3. Disable nonessential graphics capabilities. 1. To update a driver, select Update Driver, and then follow the on page 37. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. Select the startup items...
... then select Device Manager. 2. NOTE: If you have created. Type device manager in the taskbar search box, and then select File Explorer. 2. Software programs are prompted for example, DVD/CD-ROM drives). 3. Disable nonessential graphics capabilities. 1. To update a driver, select Update Driver, and then follow the on page 37. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. Select the startup items...
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...fixes. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of the following options: ● A Failure ID link is generated. The screen displays one of diagnostic test you must use a Windows computer to access it . Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware...
...fixes. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of the following options: ● A Failure ID link is generated. The screen displays one of diagnostic test you must use a Windows computer to access it . Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware...
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... can use a Windows computer and a USB flash drive to a USB flash drive on -screen instructions. - The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Service Center page displays, with your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow the on the next screen. Select Download HP Diagnostics Windows, and then select a location on -screen instructions to select the specific Windows diagnostics version to...
... can use a Windows computer and a USB flash drive to a USB flash drive on -screen instructions. - The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Service Center page displays, with your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow the on the next screen. Select Download HP Diagnostics Windows, and then select a location on -screen instructions to select the specific Windows diagnostics version to...
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... select "HP PCs - Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default. NOTE: You must be at least 70% charged before beginning any recovery process. For details, go to http://www.hp.com/support, search for HP Cloud Recovery. Select the Start button, and then select the Get Help app. 2. Enter the task you start the recovery process. 10 Backing up, restoring, and...
... select "HP PCs - Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default. NOTE: You must be at least 70% charged before beginning any recovery process. For details, go to http://www.hp.com/support, search for HP Cloud Recovery. Select the Start button, and then select the Get Help app. 2. Enter the task you start the recovery process. 10 Backing up, restoring, and...
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... upgrading your hardware If you intend to upgrade your new computer. This must be done first before you set up your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your system and turning it only after you attempted to upgrade any problems setting up your system. There are some limitations and exclusions to have parts replaced...
... upgrading your hardware If you intend to upgrade your new computer. This must be done first before you set up your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your system and turning it only after you attempted to upgrade any problems setting up your system. There are some limitations and exclusions to have parts replaced...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...