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Table of contents 1 HP Ink Tank 310 series Help ...1 2 Get started ...2 Printer parts ...3 Get to know the ink tank system ...5 Control panel features ...6 Control panel lights and display icons status ...8 Load media ...13 Load an original on the scanner glass ...17 Paper basics ...18 Open the HP printer software (Windows) ...20 Sleep mode ...21 Quiet Mode ...22 Auto-Off ...23...
Table of contents 1 HP Ink Tank 310 series Help ...1 2 Get started ...2 Printer parts ...3 Get to know the ink tank system ...5 Control panel features ...6 Control panel lights and display icons status ...8 Load media ...13 Load an original on the scanner glass ...17 Paper basics ...18 Open the HP printer software (Windows) ...20 Sleep mode ...21 Quiet Mode ...22 Auto-Off ...23...
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6 Connect your printer ...48 Connect your printer to your computer with a USB cable (non-network connection 49 7 Solve a problem ...50 Jams and paper-feed issues ...51 Printhead issues ...58 Printing issues ...62 Copy issues ...71 Scan issues ...72 Printer hardware issues ...73 Control panel error codes ...74 HP support ...75 Appendix A Technical information ...77 HP Company notices ...78 Specifications ...79 Regulatory notices ...81 Environmental product stewardship program ...85 Index ...92 iv ENWW
6 Connect your printer ...48 Connect your printer to your computer with a USB cable (non-network connection 49 7 Solve a problem ...50 Jams and paper-feed issues ...51 Printhead issues ...58 Printing issues ...62 Copy issues ...71 Scan issues ...72 Printer hardware issues ...73 Control panel error codes ...74 HP support ...75 Appendix A Technical information ...77 HP Company notices ...78 Specifications ...79 Regulatory notices ...81 Environmental product stewardship program ...85 Index ...92 iv ENWW
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1 HP Ink Tank 310 series Help Learn how to use your printer. ● Get started on page 2 ● Print on page 24 ● Copy and scan on page 33 ● Manage ink and printhead on page 39 ● Connect your printer on page 48 ● Solve a problem on page 50 ● Technical information on page 77 ENWW 1
1 HP Ink Tank 310 series Help Learn how to use your printer. ● Get started on page 2 ● Print on page 24 ● Copy and scan on page 33 ● Manage ink and printhead on page 39 ● Connect your printer on page 48 ● Solve a problem on page 50 ● Technical information on page 77 ENWW 1
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2 Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Control panel lights and display icons status ● Load media ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off 2 Chapter 2 Get started ENWW
2 Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Control panel lights and display icons status ● Load media ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off 2 Chapter 2 Get started ENWW
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Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Front door 9 Ink tank 10 Ink tank caps 11 Ink tank lid 12 Control panel 13 Printhead access door 14 15 ENWW Printheads Printhead latch Printer parts 3
Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Front door 9 Ink tank 10 Ink tank caps 11 Ink tank lid 12 Control panel 13 Printhead access door 14 15 ENWW Printheads Printhead latch Printer parts 3
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...priming and alignment icons on page 9. Get to know the ink tank system 5 Ink tanks Ink tanks are two printheads: a black ink printhead and a tri-color ink printhead. This process occurs when you have set up the printer, do not open the printhead latch unless installing new printheads ... sure the printhead latch is properly closed to know the ink tank system Term Printheads Definition The printheads are four ink tanks. Each ink tank corresponds to the paper. Priming is a process of the printer. For more information about priming, see Printhead priming and alignment...
...priming and alignment icons on page 9. Get to know the ink tank system 5 Ink tanks Ink tanks are two printheads: a black ink printhead and a tri-color ink printhead. This process occurs when you have set up the printer, do not open the printhead latch unless installing new printheads ... sure the printhead latch is properly closed to know the ink tank system Term Printheads Definition The printheads are four ink tanks. Each ink tank corresponds to the paper. Priming is a process of the printer. For more information about priming, see Printhead priming and alignment...
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... for example, after the last button press. Copying will start two seconds after a disruption (for three seconds. Resume light: Indicates the printer is in a warning or error state. Resume button: Resumes a job after the last button press. Black Copy button: Starts a black...-and-white copy job. Printhead Alert light: Indicates printhead problems. 6 Chapter 2 Get started ENWW Power button: Turns the printer on or off. Color Copy button: Starts a color copy job. Control panel features Overview of buttons and lights Feature 1 2 3 4 5 6 7 ...
... for example, after the last button press. Copying will start two seconds after a disruption (for three seconds. Resume light: Indicates the printer is in a warning or error state. Resume button: Resumes a job after the last button press. Black Copy button: Starts a black...-and-white copy job. Printhead Alert light: Indicates printhead problems. 6 Chapter 2 Get started ENWW Power button: Turns the printer on or off. Color Copy button: Starts a color copy job. Control panel features Overview of buttons and lights Feature 1 2 3 4 5 6 7 ...
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Control panel display icons Icon Description Number of copies icon: Shows the number of copies when you are copying documents, changes to the black printhead. Error icon: Indicates an error. Paper Error icon: Indicates a paper-related error. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state. ENWW Control panel features 7
Control panel display icons Icon Description Number of copies icon: Shows the number of copies when you are copying documents, changes to the black printhead. Error icon: Indicates an error. Paper Error icon: Indicates a paper-related error. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state. ENWW Control panel features 7
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...is on -screen messages from the computer. The corresponding printhead is missing. - - NOTE: After you do not open , close it. The printer automatically enters Sleep mode after 5 minutes of inactivity. If you have occurred. - - The corresponding printhead is installed incorrectly. - For more ... icons ● Error icon, Paper Error icon, and Resume light ● Number of copies icon ● Ink system maintenance Power button light Status On Off Dimmed Blinking Fast blinking Description The printer is missing, insert the corresponding printhead. Indicates the...
...is on -screen messages from the computer. The corresponding printhead is missing. - - NOTE: After you do not open , close it. The printer automatically enters Sleep mode after 5 minutes of inactivity. If you have occurred. - - The corresponding printhead is installed incorrectly. - For more ... icons ● Error icon, Paper Error icon, and Resume light ● Number of copies icon ● Ink system maintenance Power button light Status On Off Dimmed Blinking Fast blinking Description The printer is missing, insert the corresponding printhead. Indicates the...
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... ENWW Control panel lights and display icons status 9 NOTE: After you are using the correct HP printheads for your home or office. - If the error persists, contact HP Support for priming. NOTE: Priming will not block printing, copying, or scanning. Both printheads are...same time all ink tanks are installed incorrectly. - Both printheads are incompatible or damaged. Press and hold the Resume button ( ) for priming ● The Number of copies icon changes to start ink priming. ● The Error icon, both printheads are installed in the printer, remove the...
... ENWW Control panel lights and display icons status 9 NOTE: After you are using the correct HP printheads for your home or office. - If the error persists, contact HP Support for priming. NOTE: Priming will not block printing, copying, or scanning. Both printheads are...same time all ink tanks are installed incorrectly. - Both printheads are incompatible or damaged. Press and hold the Resume button ( ) for priming ● The Number of copies icon changes to start ink priming. ● The Error icon, both printheads are installed in the printer, remove the...
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...the Resume light are blinking. If alignment event occurs as part of the priming process during initial printer setup, the solid "A" changes to "0" once alignment is complete after initial printer setup, the control panel display returns to normal state once alignment is printing and waiting to align.... Priming in progress ● Printhead priming is no paper in progress. Cause The printer receives a printing job, and detects that there is in the background when the printer is idle. If alignment event occurs after the scan. - Solution Load paper, and then press...
...the Resume light are blinking. If alignment event occurs as part of the priming process during initial printer setup, the solid "A" changes to "0" once alignment is complete after initial printer setup, the control panel display returns to normal state once alignment is printing and waiting to align.... Priming in progress ● Printhead priming is no paper in progress. Cause The printer receives a printing job, and detects that there is in the background when the printer is idle. If alignment event occurs after the scan. - Solution Load paper, and then press...
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...on page 51 for more information, see Jams and paper-feed issues on page 51. ● The Number of copies icon is on the printer. The printer still prints even if the scanner is alternating between the letter E and the number 6. See Jams and paper-feed issues on the control panel... are blinking. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking. If the problem persists, contact HP. ...
...on page 51 for more information, see Jams and paper-feed issues on page 51. ● The Number of copies icon is on the printer. The printer still prints even if the scanner is alternating between the letter E and the number 6. See Jams and paper-feed issues on the control panel... are blinking. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking. If the problem persists, contact HP. ...
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... If the problem persists, contact HP. ● The Number of copies icon is alternating between the letter E and the number 9. Cause The printer has reached the maximum number of copies icon is alternating between the letter E and the number 7. Ink system maintenance The Number of primes ...allowed. Turn off the printer. 2. Solution Do the following to clear the error: ● Check the ink tanks and add more information, see Refill ink tanks on the printer. At the same time, the Error icon ...
... If the problem persists, contact HP. ● The Number of copies icon is alternating between the letter E and the number 9. Cause The printer has reached the maximum number of copies icon is alternating between the letter E and the number 7. Ink system maintenance The Number of primes ...allowed. Turn off the printer. 2. Solution Do the following to clear the error: ● Check the ink tanks and add more information, see Refill ink tanks on the printer. At the same time, the Error icon ...
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...projects. Photo printing ● HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP's highest-quality photo paper for more information about HP paper. Ideal for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to test ...of office paper. Your prints have a look and feel comparable to work well with any inkjet printer. Look for printing If you can share them right off the printer. It is best to save you use this paper with most types of these papers might not...
...projects. Photo printing ● HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP's highest-quality photo paper for more information about HP paper. Ideal for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to test ...of office paper. Your prints have a look and feel comparable to work well with any inkjet printer. Look for printing If you can share them right off the printer. It is best to save you use this paper with most types of these papers might not...
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... crisp, vivid color, bolder blacks and shorter dry-time than documents printed on standard multipurpose or copy paper. printer. It is opaque enough for twosided color usage with no show-through, which makes it ideal for longer lasting documents. ●...English only. At this time, some portions of everyday documents. It is a high-quality multifunction paper. Original HP inks and HP Advanced Photo Paper have been designed to www.hp.com . They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures...
... crisp, vivid color, bolder blacks and shorter dry-time than documents printed on standard multipurpose or copy paper. printer. It is opaque enough for twosided color usage with no show-through, which makes it ideal for longer lasting documents. ●...English only. At this time, some portions of everyday documents. It is a high-quality multifunction paper. Original HP inks and HP Advanced Photo Paper have been designed to www.hp.com . They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures...
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...All Apps on your computer to open the printer software: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. NOTE: If you have not installed the HP printer software, enter 123.hp.com in a web browser on the app ...bar, and then select the printer name. ● Windows 7, Windows Vista, and...
...All Apps on your computer to open the printer software: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. NOTE: If you have not installed the HP printer software, enter 123.hp.com in a web browser on the app ...bar, and then select the printer name. ● Windows 7, Windows Vista, and...
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Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode. ENWW Sleep mode 21
Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode. ENWW Sleep mode 21
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...overall noise without affecting print quality. NOTE: In Quiet Mode, if you print photos or envelopes, the printer works in the Applications folder. 2. NOTE: HP Utility is located in the HP folder in the same way as when Quiet Mode is off . To print at normal speed, turn Quiet...Save Setting. Click Quiet Mode . 4. Select On or Off . 5. Click the Quiet Mode tab. 3. Open HP Utility. Click Apply Now. 22 Chapter 2 Get started ENWW Open the HP printer software. Select the printer. 3. Quiet Mode is off. To turn on page 20. 2. Quiet Mode only works for printing with the Draft...
...overall noise without affecting print quality. NOTE: In Quiet Mode, if you print photos or envelopes, the printer works in the Applications folder. 2. NOTE: HP Utility is located in the HP folder in the same way as when Quiet Mode is off . To print at normal speed, turn Quiet...Save Setting. Click Quiet Mode . 4. Select On or Off . 5. Click the Quiet Mode tab. 3. Open HP Utility. Click Apply Now. 22 Chapter 2 Get started ENWW Open the HP printer software. Select the printer. 3. Quiet Mode is off. To turn on page 20. 2. Quiet Mode only works for printing with the Draft...
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...reduce energy use. ● Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities. ● Auto-Off is disabled when a printer's wireless or Wi-Fi Direct capability is automatically enabled or ...disabled depending on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection. ENWW...
...reduce energy use. ● Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities. ● Auto-Off is disabled when a printer's wireless or Wi-Fi Direct capability is automatically enabled or ...disabled depending on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection. ENWW...
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... documents (OS X and macOS) 1. Click Print. To change the paper size, be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Make sure your printer is selected. 3. If you do not see Load media on your software application, this button might be sure ... paper. ● Select the orientation. ● Enter the scaling percentage. 4. For more information about loading paper, see options on the printer control panel. 5. NOTE: If you change other print settings, click the other tabs. From your software, select Print. 2. Select the ...
... documents (OS X and macOS) 1. Click Print. To change the paper size, be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Make sure your printer is selected. 3. If you do not see Load media on your software application, this button might be sure ... paper. ● Select the orientation. ● Enter the scaling percentage. 4. For more information about loading paper, see options on the printer control panel. 5. NOTE: If you change other print settings, click the other tabs. From your software, select Print. 2. Select the ...