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Table of contents 1 HP Ink Tank 310 series Help ...1 2 Get started ...2 Printer parts ...3 Get to know the ink tank system ...5 Control panel features ...6 Control panel lights and display icons status ...8 Load media ...13 Load an original on the scanner glass ...17 Paper basics ...18 Open the HP printer software (Windows) ...20 Sleep mode ...21 Quiet Mode ...22 Auto-Off ...23...
Table of contents 1 HP Ink Tank 310 series Help ...1 2 Get started ...2 Printer parts ...3 Get to know the ink tank system ...5 Control panel features ...6 Control panel lights and display icons status ...8 Load media ...13 Load an original on the scanner glass ...17 Paper basics ...18 Open the HP printer software (Windows) ...20 Sleep mode ...21 Quiet Mode ...22 Auto-Off ...23...
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6 Connect your printer ...48 Connect your printer to your computer with a USB cable (non-network connection 49 7 Solve a problem ...50 Jams and paper-feed issues ...51 Printhead issues ...58 Printing issues ...62 Copy issues ...71 Scan issues ...72 Printer hardware issues ...73 Control panel error codes ...74 HP support ...75 Appendix A Technical information ...77 HP Company notices ...78 Specifications ...79 Regulatory notices ...81 Environmental product stewardship program ...85 Index ...92 iv ENWW
6 Connect your printer ...48 Connect your printer to your computer with a USB cable (non-network connection 49 7 Solve a problem ...50 Jams and paper-feed issues ...51 Printhead issues ...58 Printing issues ...62 Copy issues ...71 Scan issues ...72 Printer hardware issues ...73 Control panel error codes ...74 HP support ...75 Appendix A Technical information ...77 HP Company notices ...78 Specifications ...79 Regulatory notices ...81 Environmental product stewardship program ...85 Index ...92 iv ENWW
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1 HP Ink Tank 310 series Help Learn how to use your printer. ● Get started on page 2 ● Print on page 24 ● Copy and scan on page 33 ● Manage ink and printhead on page 39 ● Connect your printer on page 48 ● Solve a problem on page 50 ● Technical information on page 77 ENWW 1
1 HP Ink Tank 310 series Help Learn how to use your printer. ● Get started on page 2 ● Print on page 24 ● Copy and scan on page 33 ● Manage ink and printhead on page 39 ● Connect your printer on page 48 ● Solve a problem on page 50 ● Technical information on page 77 ENWW 1
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2 Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Control panel lights and display icons status ● Load media ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off 2 Chapter 2 Get started ENWW
2 Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Control panel lights and display icons status ● Load media ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off 2 Chapter 2 Get started ENWW
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Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Front door 9 Ink tank 10 Ink tank caps 11 Ink tank lid 12 Control panel 13 Printhead access door 14 15 ENWW Printheads Printhead latch Printer parts 3
Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Front door 9 Ink tank 10 Ink tank caps 11 Ink tank lid 12 Control panel 13 Printhead access door 14 15 ENWW Printheads Printhead latch Printer parts 3
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... located at the right side of the printer. Ink tanks Ink tanks are two printheads: a black ink printhead and a tri-color ink printhead. Each ink tank corresponds to know the ink tank system Term Printheads Definition The printheads are the components in the carriage. Priming is a process of filling the ink supply tubes that seal each ink tank. For more information about alignment, see...
... located at the right side of the printer. Ink tanks Ink tanks are two printheads: a black ink printhead and a tri-color ink printhead. Each ink tank corresponds to know the ink tank system Term Printheads Definition The printheads are the components in the carriage. Priming is a process of filling the ink supply tubes that seal each ink tank. For more information about alignment, see...
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... Copy button for example, after the last button press. Copying will start two seconds after loading paper or clearing a paper jam). Power button: Turns the printer on or off. To increase the number of black-and-white copies, press the button multiple times. Black Copy button: Starts a black-and-white copy..., media errors, and printhead problems. Cancel button: Stops the current operation. Copying will start two seconds after the last button press. Resume light: Indicates the printer is in a warning or error state.
... Copy button for example, after the last button press. Copying will start two seconds after loading paper or clearing a paper jam). Power button: Turns the printer on or off. To increase the number of black-and-white copies, press the button multiple times. Black Copy button: Starts a black-and-white copy..., media errors, and printhead problems. Cancel button: Stops the current operation. Copying will start two seconds after the last button press. Resume light: Indicates the printer is in a warning or error state.
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Paper Error icon: Indicates a paper-related error. ENWW Control panel features 7 Error icon: Indicates an error. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state. Control panel display icons Icon Description Number of copies icon: Shows the number of copies when you are copying documents, changes to the black printhead.
Paper Error icon: Indicates a paper-related error. ENWW Control panel features 7 Error icon: Indicates an error. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state. Control panel display icons Icon Description Number of copies icon: Shows the number of copies when you are copying documents, changes to the black printhead.
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... and alignment icons ● Error icon, Paper Error icon, and Resume light ● Number of copies icon ● Ink system maintenance Power button light Status On Off Dimmed Blinking Fast blinking Description The printer is on it, and then reinsert the printhead securely. Cause Solution One of the following the on page...
... and alignment icons ● Error icon, Paper Error icon, and Resume light ● Number of copies icon ● Ink system maintenance Power button light Status On Off Dimmed Blinking Fast blinking Description The printer is on it, and then reinsert the printhead securely. Cause Solution One of the following the on page...
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... correct HP printheads for help. NOTE: Priming will occur in the printer, install the printheads. - Both printheads are blinking. Cause During initial setup, the printer detects that you have set up the printer, do not open the printhead latch unless installing new printheads or moving the printer outside your printer. - At the same time all ink tanks are...
... correct HP printheads for help. NOTE: Priming will occur in the printer, install the printheads. - Both printheads are blinking. Cause During initial setup, the printer detects that you have set up the printer, do not open the printhead latch unless installing new printheads or moving the printer outside your printer. - At the same time all ink tanks are...
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...in progress. Cause Printhead priming is complete. Priming is printing and waiting to normal state once alignment is in the background when the printer is idle. Cause The alignment page is complete when the display shows "0". Solution Place the alignment page print side down on the...NOTE: When scan starts, blinking "A" changes to align. Priming in progress. If alignment event occurs as part of the priming process during initial printer setup, the solid "A" changes to load paper, see Load media on the control panel to solid "A". Solution Load paper, and then press...
...in progress. Cause Printhead priming is complete. Priming is printing and waiting to normal state once alignment is in the background when the printer is idle. Cause The alignment page is complete when the display shows "0". Solution Place the alignment page print side down on the...NOTE: When scan starts, blinking "A" changes to align. Priming in progress. If alignment event occurs as part of the priming process during initial printer setup, the solid "A" changes to load paper, see Load media on the control panel to solid "A". Solution Load paper, and then press...
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.... Cause There is not obstructed. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking. The printer still prints even if the scanner is not working . At the same time, the Resume light is blinking, and the Power button light is ...of copies icon is alternating between the letter E and the number 3. Solution Turn off and turn on the printer. ENWW Control panel lights and display icons status 11 If the problem persists, contact HP. Cause The scanner is not working . ● The Number of copies icon is alternating between the letter E...
.... Cause There is not obstructed. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking. The printer still prints even if the scanner is not working . At the same time, the Resume light is blinking, and the Power button light is ...of copies icon is alternating between the letter E and the number 3. Solution Turn off and turn on the printer. ENWW Control panel lights and display icons status 11 If the problem persists, contact HP. Cause The scanner is not working . ● The Number of copies icon is alternating between the letter E...
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... the maximum number of copies icon is required. Solution Do the following to clear the error: ● Check the ink tanks and add more information, see Refill ink tanks on the printer. If the problem persists, contact HP. ● The Number of primes allowed. NOTE: Do not open the printhead latch. 12 Chapter 2 Get started ENWW...
... the maximum number of copies icon is required. Solution Do the following to clear the error: ● Check the ink tanks and add more information, see Refill ink tanks on the printer. If the problem persists, contact HP. ● The Number of primes allowed. NOTE: Do not open the printhead latch. 12 Chapter 2 Get started ENWW...
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... paper designed for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you use this paper with any inkjet printer. With HP Premium Plus Photo Paper, you can share them right off the printer. HP Premium Plus Photo Paper delivers exceptional results with...
... paper designed for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you use this paper with any inkjet printer. With HP Premium Plus Photo Paper, you can share them right off the printer. HP Premium Plus Photo Paper delivers exceptional results with...
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... quality. It is a high-quality multifunction paper. Use HP paper for longer lasting documents. ● HP Office Paper HP Office Paper is suitable for twosided color usage with 30% recycled fiber. Order HP paper supplies The printer is a heavy two-sided matte paper perfect for less .... ENWW Paper basics 19 It is acid-free for longer lasting documents. ● HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction paper. Original HP inks and HP Advanced Photo Paper have been designed to meet high standards of everyday documents. All papers...
... quality. It is a high-quality multifunction paper. Use HP paper for longer lasting documents. ● HP Office Paper HP Office Paper is suitable for twosided color usage with 30% recycled fiber. Order HP paper supplies The printer is a heavy two-sided matte paper perfect for less .... ENWW Paper basics 19 It is acid-free for longer lasting documents. ● HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction paper. Original HP inks and HP Advanced Photo Paper have been designed to meet high standards of everyday documents. All papers...
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...the desktop or do one of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on your computer to download and install the HP printer software. 20 Chapter 2 Get started ENWW NOTE: If you have not ...installed the HP printer software, enter 123.hp.com in a web browser on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: ...
...the desktop or do one of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on your computer to download and install the HP printer software. 20 Chapter 2 Get started ENWW NOTE: If you have not ...installed the HP printer software, enter 123.hp.com in a web browser on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: ...
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Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode. ENWW Sleep mode 21
Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode. ENWW Sleep mode 21
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...printing noise, turn Quiet Mode on Quiet Mode. Quiet Mode is off . For more information, see Open the HP printer software (Windows) on or off . Select On or Off . 5. Open the HP printer software. Click On or Off. 4. Click the Quiet Mode tab. 3. To turn on or off from ...(Windows) 1. Click Quiet Mode . 4. To turn Quiet Mode off from the printer software (OS X and macOS) 1. Click Save Setting. Select the printer. 3. To print at normal speed, turn Quiet Mode on page 20. 2. Open HP Utility. Quiet Mode only works for printing with the Draft or Best print quality...
...printing noise, turn Quiet Mode on Quiet Mode. Quiet Mode is off . For more information, see Open the HP printer software (Windows) on or off . Select On or Off . 5. Open the HP printer software. Click On or Off. 4. Click the Quiet Mode tab. 3. To turn on or off from ...(Windows) 1. Click Quiet Mode . 4. To turn Quiet Mode off from the printer software (OS X and macOS) 1. Click Save Setting. Select the printer. 3. To print at normal speed, turn Quiet Mode on page 20. 2. Open HP Utility. Quiet Mode only works for printing with the Draft or Best print quality...
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... Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities. ● Auto-Off is disabled when a printer's wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet... network capability establishes a fax, USB, or Ethernet network connection. Auto-Off turns the printer off after 5 minutes of inactivity to help reduce ...
... Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities. ● Auto-Off is disabled when a printer's wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet... network capability establishes a fax, USB, or Ethernet network connection. Auto-Off turns the printer off after 5 minutes of inactivity to help reduce ...
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...tray is open. Click the button that you change the paper size, be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. For more information about loading paper, see Printer settings tips on the Printing Shortcuts or Printing Shortcut tab. NOTE: If you have paper loaded ... and set the paper size on your software application, this button might be sure to close the Properties dialog box. 6. Make sure your printer is selected. 3. Select the appropriate options on page 31. Click Print or OK to begin printing. To print documents (OS X and ...
...tray is open. Click the button that you change the paper size, be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. For more information about loading paper, see Printer settings tips on the Printing Shortcuts or Printing Shortcut tab. NOTE: If you have paper loaded ... and set the paper size on your software application, this button might be sure to close the Properties dialog box. 6. Make sure your printer is selected. 3. Select the appropriate options on page 31. Click Print or OK to begin printing. To print documents (OS X and ...