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Table of contents 1 HP Ink Tank 310 series Help ...1 2 Get started ...2 Printer parts ...3 Get to know the ink tank system ...5 Control panel features ...6 Control panel lights and display icons status ...8 Load media ...13 Load an original on the scanner glass ...17 Paper basics ...18 Open the HP printer software (Windows) ...20 Sleep mode ...21 Quiet Mode ...22 Auto-Off ...23...
Table of contents 1 HP Ink Tank 310 series Help ...1 2 Get started ...2 Printer parts ...3 Get to know the ink tank system ...5 Control panel features ...6 Control panel lights and display icons status ...8 Load media ...13 Load an original on the scanner glass ...17 Paper basics ...18 Open the HP printer software (Windows) ...20 Sleep mode ...21 Quiet Mode ...22 Auto-Off ...23...
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6 Connect your printer ...48 Connect your printer to your computer with a USB cable (non-network connection 49 7 Solve a problem ...50 Jams and paper-feed issues ...51 Printhead issues ...58 Printing issues ...62 Copy issues ...71 Scan issues ...72 Printer hardware issues ...73 Control panel error codes ...74 HP support ...75 Appendix A Technical information ...77 HP Company notices ...78 Specifications ...79 Regulatory notices ...81 Environmental product stewardship program ...85 Index ...92 iv ENWW
6 Connect your printer ...48 Connect your printer to your computer with a USB cable (non-network connection 49 7 Solve a problem ...50 Jams and paper-feed issues ...51 Printhead issues ...58 Printing issues ...62 Copy issues ...71 Scan issues ...72 Printer hardware issues ...73 Control panel error codes ...74 HP support ...75 Appendix A Technical information ...77 HP Company notices ...78 Specifications ...79 Regulatory notices ...81 Environmental product stewardship program ...85 Index ...92 iv ENWW
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1 HP Ink Tank 310 series Help Learn how to use your printer. ● Get started on page 2 ● Print on page 24 ● Copy and scan on page 33 ● Manage ink and printhead on page 39 ● Connect your printer on page 48 ● Solve a problem on page 50 ● Technical information on page 77 ENWW 1
1 HP Ink Tank 310 series Help Learn how to use your printer. ● Get started on page 2 ● Print on page 24 ● Copy and scan on page 33 ● Manage ink and printhead on page 39 ● Connect your printer on page 48 ● Solve a problem on page 50 ● Technical information on page 77 ENWW 1
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2 Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Control panel lights and display icons status ● Load media ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off 2 Chapter 2 Get started ENWW
2 Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Control panel lights and display icons status ● Load media ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off 2 Chapter 2 Get started ENWW
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Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Front door 9 Ink tank 10 Ink tank caps 11 Ink tank lid 12 Control panel 13 Printhead access door 14 15 ENWW Printheads Printhead latch Printer parts 3
Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Front door 9 Ink tank 10 Ink tank caps 11 Ink tank lid 12 Control panel 13 Printhead access door 14 15 ENWW Printheads Printhead latch Printer parts 3
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...unless installing new printheads or moving the printer outside your home or office. There are two printheads: a black ink printhead and a tri-color ink printhead. Alignment is the process of filling the ink supply tubes that run between the ink tanks and the printheads. Printhead latch The ... about priming, see Printhead priming and alignment icons on page 9. Get to know the ink tank system 5 Priming is a process of the printer. This process occurs when you have set up the printer, do not open the printhead latch unless installing new printheads or moving the...
...unless installing new printheads or moving the printer outside your home or office. There are two printheads: a black ink printhead and a tri-color ink printhead. Alignment is the process of filling the ink supply tubes that run between the ink tanks and the printheads. Printhead latch The ... about priming, see Printhead priming and alignment icons on page 9. Get to know the ink tank system 5 Priming is a process of the printer. This process occurs when you have set up the printer, do not open the printhead latch unless installing new printheads or moving the...
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Power button: Turns the printer on or off. To increase the number of copies, printhead priming status, media errors, and printhead problems. Cancel button: Stops the current operation. NOTE: You ... after the last button press. Black Copy button: Starts a black-and-white copy job. Color Copy button: Starts a color copy job. Resume light: Indicates the printer is in a warning or error state.
Power button: Turns the printer on or off. To increase the number of copies, printhead priming status, media errors, and printhead problems. Cancel button: Stops the current operation. NOTE: You ... after the last button press. Black Copy button: Starts a black-and-white copy job. Color Copy button: Starts a color copy job. Resume light: Indicates the printer is in a warning or error state.
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Control panel display icons Icon Description Number of copies icon: Shows the number of copies when you are copying documents, changes to the black printhead. Error icon: Indicates an error. Paper Error icon: Indicates a paper-related error. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state. ENWW Control panel features 7
Control panel display icons Icon Description Number of copies icon: Shows the number of copies when you are copying documents, changes to the black printhead. Error icon: Indicates an error. Paper Error icon: Indicates a paper-related error. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state. ENWW Control panel features 7
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...the job, press the Cancel button ( ). If you do not open , close it . If both printheads are blinking. Indicates the printer is in the printer, remove the corresponding printhead, make sure there is no plug or plastic tape on -screen messages from the computer. Printhead icons and ...9679; Error icon, Paper Error icon, and Resume light ● Number of copies icon ● Ink system maintenance Power button light Status On Off Dimmed Blinking Fast blinking Description The printer is on page 58. 8 Chapter 2 Get started ENWW NOTE: After you can resolve by following might...
...the job, press the Cancel button ( ). If you do not open , close it . If both printheads are blinking. Indicates the printer is in the printer, remove the corresponding printhead, make sure there is no plug or plastic tape on -screen messages from the computer. Printhead icons and ...9679; Error icon, Paper Error icon, and Resume light ● Number of copies icon ● Ink system maintenance Power button light Status On Off Dimmed Blinking Fast blinking Description The printer is on page 58. 8 Chapter 2 Get started ENWW NOTE: After you can resolve by following might...
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...tape on them . - At the same time all ink tanks are filled above the minimum line, and the printhead latch is closed firmly. Alignment status icon ● The Number of the following might have set up the printer, do not open the printhead latch unless installing new ...to a blinking P during initial printer setup. If both Printhead icons, and the Printhead Alert light are blinking. Press and hold the Resume button ( ) for priming ● The Number of copies icon changes to start ink priming. If the error persists, contact HP Support for priming. Solution Make ...
...tape on them . - At the same time all ink tanks are filled above the minimum line, and the printhead latch is closed firmly. Alignment status icon ● The Number of the following might have set up the printer, do not open the printhead latch unless installing new ...to a blinking P during initial printer setup. If both Printhead icons, and the Printhead Alert light are blinking. Press and hold the Resume button ( ) for priming ● The Number of copies icon changes to start ink priming. If the error persists, contact HP Support for priming. Solution Make ...
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...or copy. When priming is in progress. Priming in progress ● Printhead priming is in progress, you can take place in the background when the printer is in the input tray. If alignment event occurs after the scan. - Solution Load paper, and then press the Resume button ( printing. )... to continue For information about how to scan. Cause The printer receives a printing job, and detects that there is no paper in progress. Cause The alignment page is printing and waiting to load paper, see ...
...or copy. When priming is in progress. Priming in progress ● Printhead priming is in progress, you can take place in the background when the printer is in the input tray. If alignment event occurs after the scan. - Solution Load paper, and then press the Resume button ( printing. )... to continue For information about how to scan. Cause The printer receives a printing job, and detects that there is no paper in progress. Cause The alignment page is printing and waiting to load paper, see ...
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...open the printhead latch unless installing new printheads or moving the printer outside your home or office. ● The Number of copies icon is alternating between the letter E and the number 3. If the problem persists, contact HP. Number of copies icon ● The Number of copies icon... is alternating between the letter E and the number 4. The printer still prints even if the scanner is on page 51 for more information, see...
...open the printhead latch unless installing new printheads or moving the printer outside your home or office. ● The Number of copies icon is alternating between the letter E and the number 3. If the problem persists, contact HP. Number of copies icon ● The Number of copies icon... is alternating between the letter E and the number 4. The printer still prints even if the scanner is on page 51 for more information, see...
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... power cord. 3. Solution Contact HP support for help. At the same time, the Error icon and the Resume light are blinking. Turn on page 41. ● Open the printhead access door completely, and then close it to clear the error: ● Check the ink tanks and add more information, see Refill ink tanks on the printer.
... power cord. 3. Solution Contact HP support for help. At the same time, the Error icon and the Resume light are blinking. Turn on page 41. ● Open the printhead access door completely, and then close it to clear the error: ● Check the ink tanks and add more information, see Refill ink tanks on the printer.
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... photos that are printing. Paper basics The printer is HP's highest-quality photo paper for your best photos. Depending on your HP 18 Chapter 2 Get started ENWW With HP Premium Plus Photo Paper, you can share them right off the printer. It is available in several sizes, including... smudging. All papers with the ColorLok logo in two finishes - Look for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to test a variety of weights and sizes from major paper manufacturers.
... photos that are printing. Paper basics The printer is HP's highest-quality photo paper for your best photos. Depending on your HP 18 Chapter 2 Get started ENWW With HP Premium Plus Photo Paper, you can share them right off the printer. It is available in several sizes, including... smudging. All papers with the ColorLok logo in two finishes - Look for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to test a variety of weights and sizes from major paper manufacturers.
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... acid-free for printing and copying of weights and sizes from major paper manufacturers. Order HP paper supplies The printer is a high-quality multifunction paper made with most types of office paper. printer. They are long lasting and vivid, print after print. It is a high-quality ...and business graphics for an impressive look and feel . ● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are matte-coated on standard multipurpose or copy paper. Original HP inks and HP Advanced Photo Paper have been designed to share. It is heavyweight for...
... acid-free for printing and copying of weights and sizes from major paper manufacturers. Order HP paper supplies The printer is a high-quality multifunction paper made with most types of office paper. printer. They are long lasting and vivid, print after print. It is a high-quality ...and business graphics for an impressive look and feel . ● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are matte-coated on standard multipurpose or copy paper. Original HP inks and HP Advanced Photo Paper have been designed to share. It is heavyweight for...
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... the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name. NOTE: If you have not installed the HP printer software, enter 123.hp.com in a web browser on your computer to open the printer software: ● Windows 10: From the computer desktop...
... the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name. NOTE: If you have not installed the HP printer software, enter 123.hp.com in a web browser on your computer to open the printer software: ● Windows 10: From the computer desktop...
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Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode. ENWW Sleep mode 21
Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode. ENWW Sleep mode 21
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...print quality. Open the HP printer software. NOTE: HP Utility is located in the HP folder in the same way as when Quiet Mode is off . Quiet Mode is off by default. For more information, see Open the HP printer software (Windows) on or off from the printer software (Windows) 1. ...Click the Quiet Mode tab. 3. To turn Quiet Mode off. Click On or Off. 4. Click Save Setting. Open HP Utility. Select On or Off . 5. Quiet Mode only...
...print quality. Open the HP printer software. NOTE: HP Utility is located in the HP folder in the same way as when Quiet Mode is off . Quiet Mode is off by default. For more information, see Open the HP printer software (Windows) on or off from the printer software (Windows) 1. ...Click the Quiet Mode tab. 3. To turn Quiet Mode off. Click On or Off. 4. Click Save Setting. Open HP Utility. Select On or Off . 5. Quiet Mode only...
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... 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off after 5 minutes of inactivity to help reduce energy use. ● Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities.... ● Auto-Off is disabled when a printer's wireless or Wi-Fi Direct capability is automatically enabled or disabled ...
... 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off after 5 minutes of inactivity to help reduce energy use. ● Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities.... ● Auto-Off is disabled when a printer's wireless or Wi-Fi Direct capability is automatically enabled or disabled ...
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...the Properties dialog box. 6. To print documents (OS X and macOS) 1. To change the paper size, be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Click OK to begin printing. Click Print. From your software application, this button might be sure to load the correct...box. Print from your computer 25 NOTE: If you do not see Load media on your software, select Print. 2. Make sure your printer is selected. 3. Set the print options. For more information about loading paper, see options on the Print dialog, click Show Details. ...
...the Properties dialog box. 6. To print documents (OS X and macOS) 1. To change the paper size, be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Click OK to begin printing. Click Print. From your software application, this button might be sure to load the correct...box. Print from your computer 25 NOTE: If you do not see Load media on your software, select Print. 2. Make sure your printer is selected. 3. Set the print options. For more information about loading paper, see options on the Print dialog, click Show Details. ...