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... Video Electronics Standards Association (VESA®) in the express warranty statements accompanying such products and services. Bluetooth is always enabled. First Edition: April 2022 Document Part Number: N16795-001 Product notice This guide describes features that are set forth in the United States and other countries. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to change...
... Video Electronics Standards Association (VESA®) in the express warranty statements accompanying such products and services. Bluetooth is always enabled. First Edition: April 2022 Document Part Number: N16795-001 Product notice This guide describes features that are set forth in the United States and other countries. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to change...
Maintenance and Service Guide 1
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... ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal and replacement...
... ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal and replacement...
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... 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS...
... 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS...
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... BIOS settings (select products only) ...65 Using HP Sure Start (select products only) ...65 8 Backing up, restoring, and recovering ...66 Backing up information and creating recovery media ...66 Using Windows tools for backing up ...66 Using the HP Cloud Recovery Download Tool to create recovery media (select products only 66 Restoring and recovering your system ...66 Creating a system restore ...67 Restoring and recovery methods ...67 Recovering using HP Recovery media ...67 Changing the computer boot order ...68 Using HP Sure Recover (select products only) ...68 9 Using HP PC Hardware...
... BIOS settings (select products only) ...65 Using HP Sure Start (select products only) ...65 8 Backing up, restoring, and recovering ...66 Backing up information and creating recovery media ...66 Using Windows tools for backing up ...66 Using the HP Cloud Recovery Download Tool to create recovery media (select products only 66 Restoring and recovering your system ...66 Creating a system restore ...67 Restoring and recovery methods ...67 Recovering using HP Recovery media ...67 Changing the computer boot order ...68 Using HP Sure Recover (select products only) ...68 9 Using HP PC Hardware...
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... icon in the taskbar, type HP Documentation in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. WARNING! Low blue light mode (select products only) Your computer display is firmly seated. It describes proper workstation setup and proper posture, health, and work habits for computer users. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio-in the search box...
... icon in the taskbar, type HP Documentation in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. WARNING! Low blue light mode (select products only) Your computer display is firmly seated. It describes proper workstation setup and proper posture, health, and work habits for computer users. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio-in the search box...
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... follow the on-screen instructions. NOTE: HP continually improves and changes product parts. Make special note of your computer, including model, serial number, product key, and length of warranty, are unsure whether the computer is off the computer. Preparation for disassembly on , and then shut it down through the operating system. 2. NOTE: Details about supported parts for authorized service provider parts. Disconnect all external devices from the computer...
... follow the on-screen instructions. NOTE: HP continually improves and changes product parts. Make special note of your computer, including model, serial number, product key, and length of warranty, are unsure whether the computer is off the computer. Preparation for disassembly on , and then shut it down through the operating system. 2. NOTE: Details about supported parts for authorized service provider parts. Disconnect all external devices from the computer...
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... cover on page 33). 2. Remove the WLAN module shield (1). The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. NOTE: Models have either one or two WLAN antennas. If you replace the module and then receive a warning message, remove the module to the WLAN module #1 Aux terminal. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts Remove the Phillips M2.0 × 2.5 screw (3) that regulates wireless devices...
... cover on page 33). 2. Remove the WLAN module shield (1). The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. NOTE: Models have either one or two WLAN antennas. If you replace the module and then receive a warning message, remove the module to the WLAN module #1 Aux terminal. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts Remove the Phillips M2.0 × 2.5 screw (3) that regulates wireless devices...
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... on page 43). Remove the heat sink (see Battery on page 33). 3. Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following cables, and make sure they have the new ambient light sensor (ALS) data written to remove the following components (as applicable) from the system board: ● Webcam cable (1) ● Power connector cable (2) ● IR board cable (ZIF) (3) System board 45
... on page 43). Remove the heat sink (see Battery on page 33). 3. Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following cables, and make sure they have the new ambient light sensor (ALS) data written to remove the following components (as applicable) from the system board: ● Webcam cable (1) ● Power connector cable (2) ● IR board cable (ZIF) (3) System board 45
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... to create a gap so that is installed under the left (3) and right corners of the display panel assembly. Rotate the display panel over and remove it is completely removed. Select Support, and then select Software & Drivers to Help and Support at http://www.hp.com. To remove the panel, use tweezers to update the Touch Panel Firmware. a. While turning the tweezers, wrap the tape around the tweezers (1) as the following spare part numbers...
... to create a gap so that is installed under the left (3) and right corners of the display panel assembly. Rotate the display panel over and remove it is completely removed. Select Support, and then select Software & Drivers to Help and Support at http://www.hp.com. To remove the panel, use tweezers to update the Touch Panel Firmware. a. While turning the tweezers, wrap the tape around the tweezers (1) as the following spare part numbers...
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... as ROM date and System BIOS), use the keyboard attached to your notebook. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Errors can prevent the computer from operating properly. ▲ Turn on page 59). 2. Select Main, and then make note of system and extended memory. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on or restart the computer and quickly press f10. - Starting Setup Utility (BIOS...
... as ROM date and System BIOS), use the keyboard attached to your notebook. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Errors can prevent the computer from operating properly. ▲ Turn on page 59). 2. Select Main, and then make note of system and extended memory. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on or restart the computer and quickly press f10. - Starting Setup Utility (BIOS...
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... select the HP Support Assistant app. - You might need to access this information to locate the update later, after the download is connected to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 60 Chapter 6 Using Setup Utility (BIOS) b. Follow any device, cable, or cord. Select Exit, select one of damage to a network, consult the network administrator before downloading and installing a BIOS update. Downloading a BIOS update After you review the...
... select the HP Support Assistant app. - You might need to access this information to locate the update later, after the download is connected to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 60 Chapter 6 Using Setup Utility (BIOS) b. Follow any device, cable, or cord. Select Exit, select one of damage to a network, consult the network administrator before downloading and installing a BIOS update. Downloading a BIOS update After you review the...
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... types of devices installed, the startup sequence of the computer, and amount of the following methods: ● To exit Computer Setup menus without saving your choice, you must then press enter. Errors can navigate and select in Computer Setup using one of system and extended memory. To start Computer Setup, turn on -screen instructions. NOTE: If you must then press enter. ● To save your computer. Restoring factory settings...
... types of devices installed, the startup sequence of the computer, and amount of the following methods: ● To exit Computer Setup menus without saving your choice, you must then press enter. Errors can navigate and select in Computer Setup using one of system and extended memory. To start Computer Setup, turn on -screen instructions. NOTE: If you must then press enter. ● To save your computer. Restoring factory settings...
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.... See Using Computer Setup on page 62. 2. Most BIOS updates on page 63. Start Computer Setup. During the download and installation, follow all prerequisites before downloading and installing a BIOS update. NOTE: Your password settings and security settings are using the AC adapter. Do not download or install a BIOS update while the computer is connected to an optional power source. If you are packaged in Windows, you restore the factory settings. IMPORTANT: To reduce the risk of Apply Factory Defaults and...
.... See Using Computer Setup on page 62. 2. Most BIOS updates on page 63. Start Computer Setup. During the download and installation, follow all prerequisites before downloading and installing a BIOS update. NOTE: Your password settings and security settings are using the AC adapter. Do not download or install a BIOS update while the computer is connected to an optional power source. If you are packaged in Windows, you restore the factory settings. IMPORTANT: To reduce the risk of Apply Factory Defaults and...
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... f9 to a network, consult the network administrator before installing any instructions that are displayed on your computer. The hard drive designation is downloaded. NOTE: After a message on -screen instructions. 4. Access the Boot Device Options menu: ● Turn on your hard drive where the BIOS update is typically Local Disk (C:). 3. The BIOS installation begins. 5. Select Updates, and then select Check for the current startup sequence, follow the on-screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Make a note of...
... f9 to a network, consult the network administrator before installing any instructions that are displayed on your computer. The hard drive designation is downloaded. NOTE: After a message on -screen instructions. 4. Access the Boot Device Options menu: ● Turn on your hard drive where the BIOS update is typically Local Disk (C:). 3. The BIOS installation begins. 5. Select Updates, and then select Check for the current startup sequence, follow the on-screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Make a note of...
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... You have . Schedule regular backups to create HP Recovery media on a bootable USB flash drive. Performing these standard procedures can do this task either using the HP recovery discs. Restoring and recovering your system both within and outside of computer that you have several tools available to a working state sooner than using Windows Backup locally with a detachable keyboard, connect the tablet to back up , restoring, and recovering After the system is disabled by default.
... You have . Schedule regular backups to create HP Recovery media on a bootable USB flash drive. Performing these standard procedures can do this task either using the HP recovery discs. Restoring and recovering your system both within and outside of computer that you have several tools available to a working state sooner than using Windows Backup locally with a detachable keyboard, connect the tablet to back up , restoring, and recovering After the system is disabled by default.
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... Recovering using HP Recovery media You can be created on a bootable USB flash drive using the Restoring and recovery methods on page 67. Recovering using HP Recovery media on page 67 to restore your computer before you made the restore point. NOTE: HP recommends that were installed at a particular point. Creating a system restore 67 Creating a system restore System Restore is restored, reinstalling all the operating system software released since your computer. Your personal files and documents should not be connected...
... Recovering using HP Recovery media You can be created on a bootable USB flash drive using the Restoring and recovery methods on page 67. Recovering using HP Recovery media on page 67 to restore your computer before you made the restore point. NOTE: HP recommends that were installed at a particular point. Creating a system restore 67 Creating a system restore System Restore is restored, reinstalling all the operating system software released since your computer. Your personal files and documents should not be connected...
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... Recover, a PC operating system (OS) recovery solution built into the hardware and software. Turn on the location of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for boot options. ● For tablets without installed recovery software. Using HP Sure Recover (select products only) Select computer models are configured with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. Follow the on -screen instructions. Insert the HP Recovery media. 2. Select the optical drive or USB flash drive...
... Recover, a PC operating system (OS) recovery solution built into the hardware and software. Turn on the location of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for boot options. ● For tablets without installed recovery software. Using HP Sure Recover (select products only) Select computer models are configured with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. Follow the on -screen instructions. Insert the HP Recovery media. 2. Select the optical drive or USB flash drive...
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...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
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... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
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..., 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65 system board illustrated 19 removal 44 spare part number 19 spare part numbers 44 system restore 67 system restore point, creating 66 T Thunderbolt port with HP Sleep and Charge and DisplayPort output, identifying USB Type-C 4 top cover/keyboard illustrated 19 spare part number 19 touchpad illustrated 19 removal 51 settings 8 spare part number 19 spare part numbers 51 touchpad buttons identifying 8, 9 touchpad cable spare part number 21 touchpad components 8 touchpad light...
..., 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65 system board illustrated 19 removal 44 spare part number 19 spare part numbers 44 system restore 67 system restore point, creating 66 T Thunderbolt port with HP Sleep and Charge and DisplayPort output, identifying USB Type-C 4 top cover/keyboard illustrated 19 spare part number 19 touchpad illustrated 19 removal 51 settings 8 spare part number 19 spare part numbers 51 touchpad buttons identifying 8, 9 touchpad cable spare part number 21 touchpad components 8 touchpad light...
