Maintenance and Service Guide 1
Page 16
Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left touchpad button (3) Right touchpad button Description Reads your finger gestures to move the pointer or activate items on an external mouse. Lights 9 Functions like the right button on the computer. Lights Identify the lights on an external mouse. Functions like the left button on the screen.
Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left touchpad button (3) Right touchpad button Description Reads your finger gestures to move the pointer or activate items on an external mouse. Lights 9 Functions like the right button on the computer. Lights Identify the lights on an external mouse. Functions like the left button on the screen.
Maintenance and Service Guide 1
Page 20
The action keys vary by the icon symbols on . Increases the screen brightness incrementally as long as you hold down the key. Press the key repeatedly to adjust the brightness from high (when you can adjust the ... 30 seconds of a DVD or a Blu-ray Disc (BD). Plays the previous track of an audio CD or the previous section of inactivity. Decreases the screen brightness incrementally as long as defined by computer. ▲ To use an action key, press and hold down the key. Mutes the microphone.
The action keys vary by the icon symbols on . Increases the screen brightness incrementally as long as you hold down the key. Press the key repeatedly to adjust the brightness from high (when you can adjust the ... 30 seconds of a DVD or a Blu-ray Disc (BD). Plays the previous track of an audio CD or the previous section of inactivity. Decreases the screen brightness incrementally as long as defined by computer. ▲ To use an action key, press and hold down the key. Mutes the microphone.
Maintenance and Service Guide 1
Page 25
... parts catalog Use this illustration and table. Computer major components To identify the computer major components, use this chapter to http://partsurfer.hp.com, select your country or region, and then follow the on the service tag at the bottom of your computer, go to... determine the spare parts that are on -screen instructions. NOTE: Details about supported parts for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about your computer, including model, serial number...
... parts catalog Use this illustration and table. Computer major components To identify the computer major components, use this chapter to http://partsurfer.hp.com, select your country or region, and then follow the on the service tag at the bottom of your computer, go to... determine the spare parts that are on -screen instructions. NOTE: Details about supported parts for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about your computer, including model, serial number...
Maintenance and Service Guide 1
Page 35
...veneer (select products only) on page 30. 1. or - ● Select the HP Easy Clean icon in one of the following information to clean dirt and debris from items such as the keyboard, touch screen, and touchpad for a preset amount of harmful bacteria and viruses. Remove any installed...plugged in. 28 Chapter 4 Removal and replacement procedures preliminary requirements Use the following ways: ● Select the Start menu, and then select HP Easy Clean. - Now that you are the recommended steps to safely clean the external surfaces of your computer. CAUTION: To prevent electric ...
...veneer (select products only) on page 30. 1. or - ● Select the HP Easy Clean icon in one of the following information to clean dirt and debris from items such as the keyboard, touch screen, and touchpad for a preset amount of harmful bacteria and viruses. Remove any installed...plugged in. 28 Chapter 4 Removal and replacement procedures preliminary requirements Use the following ways: ● Select the Start menu, and then select HP Easy Clean. - Now that you are the recommended steps to safely clean the external surfaces of your computer. CAUTION: To prevent electric ...
Maintenance and Service Guide 1
Page 40
... parts can damage the computer or void the warranty. NOTE: Details about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on the service tag at the bottom of your computer, including model...service provider parts This chapter provides removal and replacement procedures for authorized service provider parts 33 NOTE: HP continually improves and changes product parts. If you are on -screen instructions. Removal and replacement procedures for authorized service provider parts. IMPORTANT: Only an authorized service ...
... parts can damage the computer or void the warranty. NOTE: Details about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on the service tag at the bottom of your computer, including model...service provider parts This chapter provides removal and replacement procedures for authorized service provider parts 33 NOTE: HP continually improves and changes product parts. If you are on -screen instructions. Removal and replacement procedures for authorized service provider parts. IMPORTANT: Only an authorized service ...
Maintenance and Service Guide 1
Page 67
...you are ready to reliable external power using the AC adapter. Select the question mark icon in the search box, and then select the HP Support Assistant app. - Select Updates. If the update is more recent than your BIOS version, make a note of damage to the computer... You might need to access this information to a network, consult the network administrator before downloading and installing a BIOS update. Follow the on-screen instructions to download your computer is connected to locate the update later, after the download is running on page 60. The Checking for Updates ...
...you are ready to reliable external power using the AC adapter. Select the question mark icon in the search box, and then select the HP Support Assistant app. - Select Updates. If the update is more recent than your BIOS version, make a note of damage to the computer... You might need to access this information to a network, consult the network administrator before downloading and installing a BIOS update. Follow the on-screen instructions to download your computer is connected to locate the update later, after the download is running on page 60. The Checking for Updates ...
Maintenance and Service Guide 1
Page 68
Double-click the file that contains the update. 4. Installing a BIOS update 61 NOTE: After a message on -screen instructions. Using the hard drive path you can delete the downloaded file from your hard drive. Complete the installation by following the on the screen reports a successful installation, you recorded earlier, open the folder that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. 3.
Double-click the file that contains the update. 4. Installing a BIOS update 61 NOTE: After a message on -screen instructions. Using the hard drive path you can delete the downloaded file from your hard drive. Complete the installation by following the on the screen reports a successful installation, you recorded earlier, open the folder that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. 3.
Maintenance and Service Guide 1
Page 69
7 Computer Setup (BIOS), TPM, and HP Sure Start HP provides several tools to help set at the factory, follow the on-screen instructions. NOTE: Use extreme care when making changes in... includes settings for types of devices installed, the startup sequence of the computer, and amount of the screen, or use a pointing device to select the item. ● To scroll up and down, select... the computer, and when the HP logo appears, press f10 to the main Computer Setup screen, press esc, and then follow these steps. 62 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start To start Computer Setup...
7 Computer Setup (BIOS), TPM, and HP Sure Start HP provides several tools to help set at the factory, follow the on-screen instructions. NOTE: Use extreme care when making changes in... includes settings for types of devices installed, the startup sequence of the computer, and amount of the screen, or use a pointing device to select the item. ● To scroll up and down, select... the computer, and when the HP logo appears, press f10 to the main Computer Setup screen, press esc, and then follow these steps. 62 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start To start Computer Setup...
Maintenance and Service Guide 1
Page 71
... the installation by following the on or restart the computer, and when the HP logo appears, press f9 to your hard drive. Access the Boot Device Options menu: ● Turn on -screen instructions. Select the Search icon in the taskbar, type support in the taskbar...installation, you can delete the downloaded file from your hard drive. The BIOS installation begins. 5. Follow the on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Downloading a BIOS update After you review the prerequisites, you can check for example, filename.exe). or ...
... the installation by following the on or restart the computer, and when the HP logo appears, press f9 to your hard drive. Access the Boot Device Options menu: ● Turn on -screen instructions. Select the Search icon in the taskbar, type support in the taskbar...installation, you can delete the downloaded file from your hard drive. The BIOS installation begins. 5. Follow the on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Downloading a BIOS update After you review the prerequisites, you can check for example, filename.exe). or ...
Maintenance and Service Guide 1
Page 72
...Advanced users can modify the TPM settings in Computer Setup: 1. Select Security, select TPM Embedded Security, and then follow the on HP Sure Start, go to its previously safe state, without user intervention. IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this... only) TPM provides additional security for your intended use the HP Sure Start default configuration. HP will not be obtained if applicable. Start Computer Setup. To access the latest documentation on -screen instructions. HP Sure Start is configured and already enabled so that most users...
...Advanced users can modify the TPM settings in Computer Setup: 1. Select Security, select TPM Embedded Security, and then follow the on HP Sure Start, go to its previously safe state, without user intervention. IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this... only) TPM provides additional security for your intended use the HP Sure Start default configuration. HP will not be obtained if applicable. Start Computer Setup. To access the latest documentation on -screen instructions. HP Sure Start is configured and already enabled so that most users...
Maintenance and Service Guide 1
Page 73
...system both within and outside of computer that you follow the on a bootable USB flash drive. Performing these standard procedures can use the HP recovery discs. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be a lengthy process. Schedule... recovery media and backups are available on page 67 to restore your machine to obtain recovery discs. IMPORTANT: HP recommends that you to create HP Recovery media on -screen instructions. IMPORTANT: For a tablet with an external USB flash drive or using Windows Backup locally with a detachable...
...system both within and outside of computer that you follow the on a bootable USB flash drive. Performing these standard procedures can use the HP recovery discs. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be a lengthy process. Schedule... recovery media and backups are available on page 67 to restore your machine to obtain recovery discs. IMPORTANT: HP recommends that you to create HP Recovery media on -screen instructions. IMPORTANT: For a tablet with an external USB flash drive or using Windows Backup locally with a detachable...
Maintenance and Service Guide 1
Page 74
... is restored, reinstalling all the operating system software released since your computer before you made the restore point. For more information, see Using the HP Cloud Recovery Download Tool to the next method, which might now be unnecessary. 1. To recover your country or region, and then follow the ...Restoring and recovery methods on page 67 to restore your computer before you proceed to create recovery media (select products only) on -screen instructions. Your personal files and documents should not be connected to the internet to reset your initial purchase can use...
... is restored, reinstalling all the operating system software released since your computer before you made the restore point. For more information, see Using the HP Cloud Recovery Download Tool to the next method, which might now be unnecessary. 1. To recover your country or region, and then follow the ...Restoring and recovery methods on page 67 to restore your computer before you proceed to create recovery media (select products only) on -screen instructions. Your personal files and documents should not be connected to the internet to reset your initial purchase can use...
Maintenance and Service Guide 1
Page 75
Changing the computer boot order If your computer does not restart using the HP Recovery media, you want to boot, and then follow the on-screen instructions. Insert the HP Recovery media. 2. Access the system Startup menu. ● For computers or tablets with keyboards attached, turn on or restart the computer or ..., restoring, and recovering Follow the on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3. Using HP Sure Recover, an administrator or user can fully restore the HP OS image without keyboards, turn on -screen instructions to http://www...
Changing the computer boot order If your computer does not restart using the HP Recovery media, you want to boot, and then follow the on-screen instructions. Insert the HP Recovery media. 2. Access the system Startup menu. ● For computers or tablets with keyboards attached, turn on or restart the computer or ..., restoring, and recovering Follow the on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3. Using HP Sure Recover, an administrator or user can fully restore the HP OS image without keyboards, turn on -screen instructions to http://www...
Maintenance and Service Guide 1
Page 77
... run , and then follow these steps. 1. Select Fixes & Diagnostics. 3. Select HP PC Hardware Diagnostics Windows. 3. The HP PC Diagnostics home page is installed, follow the on -screen instructions. Select the Start button, and then select All apps. 2. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided. Select the...
... run , and then follow these steps. 1. Select Fixes & Diagnostics. 3. Select HP PC Hardware Diagnostics Windows. 3. The HP PC Diagnostics home page is installed, follow the on -screen instructions. Select the Start button, and then select All apps. 2. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided. Select the...
Maintenance and Service Guide 1
Page 78
... the failure ID code. Turn on -screen instructions. - For more information, see Downloading HP PC Hardware Diagnostics UEFI to the selected location. Starting HP PC Hardware Diagnostics UEFI To start in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use the attached...that appears on page 72. NOTE: To start diagnostics on -screen instructions. Follow the on or restart the computer, and quickly press esc. Select Software and Drivers, select your PC does not start HP PC Hardware Diagnostics UEFI, follow the on a convertible computer, ...
... the failure ID code. Turn on -screen instructions. - For more information, see Downloading HP PC Hardware Diagnostics UEFI to the selected location. Starting HP PC Hardware Diagnostics UEFI To start in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use the attached...that appears on page 72. NOTE: To start diagnostics on -screen instructions. Follow the on or restart the computer, and quickly press esc. Select Software and Drivers, select your PC does not start HP PC Hardware Diagnostics UEFI, follow the on a convertible computer, ...
Maintenance and Service Guide 1
Page 79
... drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on -screen instructions to download and create the HP UEFI support environment because only .exe files are provided in the HP Tool partition. ● The hard drive is displayed. 2. b. Downloading HP PC Hardware Diagnostics UEFI to a... tools, in the following order: a. In the Diagnostics section, follow the on-screen instructions. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to http://www.hp.com/support. 2. 2. Enter the product name or number, select your computer, ...
... drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on -screen instructions to download and create the HP UEFI support environment because only .exe files are provided in the HP Tool partition. ● The hard drive is displayed. 2. b. Downloading HP PC Hardware Diagnostics UEFI to a... tools, in the following order: a. In the Diagnostics section, follow the on-screen instructions. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to http://www.hp.com/support. 2. 2. Enter the product name or number, select your computer, ...
Maintenance and Service Guide 1
Page 80
...; Set a location for downloading the diagnostic tools. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is displayed. 2. Turn on -screen instructions to a server. It can download the latest HP PC Hardware Diagnostics UEFI version to http://www.hp.com/support. 2. Go to enter Computer Setup. Select...
...; Set a location for downloading the diagnostic tools. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is displayed. 2. Turn on -screen instructions to a server. It can download the latest HP PC Hardware Diagnostics UEFI version to http://www.hp.com/support. 2. Go to enter Computer Setup. Select...
Maintenance and Service Guide 1
Page 88
... light, identifying 5 AC adapters, spare part numbers 22 action key, identifying 12 action keys decrease screen brightness 13 HP Hubs Launcher app 14 identifying 13 increase screen brightness 13 keyboard backlight 13 mute microphone 13 mute volume 13 next track 14 pause 14 play 13...Computer Setup navigating and selecting 62 restoring factory settings 62 starting 62 computer specifications 75 connectors power 5 control zone 8 D decrease screen brightness action key 13 display specifications 75, 76 display assembly subcomponents 20 display assembly panel removal 43 spare part numbers 43 display ...
... light, identifying 5 AC adapters, spare part numbers 22 action key, identifying 12 action keys decrease screen brightness 13 HP Hubs Launcher app 14 identifying 13 increase screen brightness 13 keyboard backlight 13 mute microphone 13 mute volume 13 next track 14 pause 14 play 13...Computer Setup navigating and selecting 62 restoring factory settings 62 starting 62 computer specifications 75 connectors power 5 control zone 8 D decrease screen brightness action key 13 display specifications 75, 76 display assembly subcomponents 20 display assembly panel removal 43 spare part numbers 43 display ...
Maintenance and Service Guide 1
Page 89
... Diagnostics Windows accessing 69, 70 downloading 70 failure ID code 69 installing 71 using 69 HP Recovery media recovery 67 HP Sure Recover 68 I illustrated parts catalog 18 increase screen brightness action key 13 internal microphones, identifying 7 IR board removal 47 spare part numbers ... 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type-C Thunderbolt port with HP Sleep and Charge and DisplayPort output 4 power button, identifying 11, 12 power connector identifying 5 power connector cable...
... Diagnostics Windows accessing 69, 70 downloading 70 failure ID code 69 installing 71 using 69 HP Recovery media recovery 67 HP Sure Recover 68 I illustrated parts catalog 18 increase screen brightness action key 13 internal microphones, identifying 7 IR board removal 47 spare part numbers ... 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type-C Thunderbolt port with HP Sleep and Charge and DisplayPort output 4 power button, identifying 11, 12 power connector identifying 5 power connector cable...
