User Guide
Page 10
... Asia Pacific, you to access the latest version of the warranty. Type HP Documentation in the box. QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. Follow the instructions to HP at http://www.hp.com/support. Product documentation To locate resources that allows you can write to find product documentation Topic HP user documentation, white papers, and...
... Asia Pacific, you to access the latest version of the warranty. Type HP Documentation in the box. QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. Follow the instructions to HP at http://www.hp.com/support. Product documentation To locate resources that allows you can write to find product documentation Topic HP user documentation, white papers, and...
User Guide
Page 26
... to access it to run diagnostic tests to determine whether your failure code and send it from HP Help and Support, HP Support Assistant, or the Start menu. Select HP PC Hardware Diagnostics Windows. 3. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that allows you can log the case. - For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Help and Support. 1. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select...
... to access it to run diagnostic tests to determine whether your failure code and send it from HP Help and Support, HP Support Assistant, or the Start menu. Select HP PC Hardware Diagnostics Windows. 3. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that allows you can log the case. - For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Help and Support. 1. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select...
Maintenance and Service Guide
Page 4
SATA hard drives ...19 Cable management...19 4 Removal and replacement procedures ...21 Preparation for disassembly ...21 Access panel...21 Optical drive ...22 Front bezel ...23 2.5 inch hard drive...24 Speaker ...27 Card reader module ...28 WLAN module ...29 Solid-state drive ...31 Memory modules (DIMMs) ...32 Expansion card ...35 Fan duct ...36 Heat sink ...36 Processor...37 Power supply ...39 System board...40 Wireless antennas (select models only) ...42 5 Troubleshooting without diagnostics...45 Before you call for technical support ...45 Helpful hints...
SATA hard drives ...19 Cable management...19 4 Removal and replacement procedures ...21 Preparation for disassembly ...21 Access panel...21 Optical drive ...22 Front bezel ...23 2.5 inch hard drive...24 Speaker ...27 Card reader module ...28 WLAN module ...29 Solid-state drive ...31 Memory modules (DIMMs) ...32 Expansion card ...35 Fan duct ...36 Heat sink ...36 Processor...37 Power supply ...39 System board...40 Wireless antennas (select models only) ...42 5 Troubleshooting without diagnostics...45 Before you call for technical support ...45 Helpful hints...
Maintenance and Service Guide
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... Insufficient memory error during operation...61 Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking 61 Solving USB flash drive problems...61 USB flash drive is not seen as a drive letter in Windows...61 USB flash drive not found (identified) ...62 System will not boot from USB flash drive...62 The computer boots to DOS after making a bootable flash drive 62 Solving internet access problems...62...
... Insufficient memory error during operation...61 Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking 61 Solving USB flash drive problems...61 USB flash drive is not seen as a drive letter in Windows...61 USB flash drive not found (identified) ...62 System will not boot from USB flash drive...62 The computer boots to DOS after making a bootable flash drive 62 Solving internet access problems...62...
Maintenance and Service Guide
Page 52
... that all cable connections for that model printer. ● Remove all data on automatically as soon as a USB device) from the power source before running the restore process. Solving general problems You might be operating correctly. ● Check all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be sure that help you need a driver for loose connections or incorrect connections. ● Wake the computer...
... that all cable connections for that model printer. ● Remove all data on automatically as soon as a USB device) from the power source before running the restore process. Solving general problems You might be operating correctly. ● Check all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be sure that help you need a driver for loose connections or incorrect connections. ● Wake the computer...
Maintenance and Service Guide
Page 54
... control available in the operating system to be sure that the speakers are properly connected and powered on the hard drive. Cause Processor is full. Be sure that the external speakers are not muted or to see if an amber light indicates the system has been muted. Add more memory. 3. Some applications run in the task tray. 48 Chapter 5 Troubleshooting without diagnostics There is no sound or sound...
... control available in the operating system to be sure that the speakers are properly connected and powered on the hard drive. Cause Processor is full. Be sure that the external speakers are not muted or to see if an amber light indicates the system has been muted. Add more memory. 3. Some applications run in the task tray. 48 Chapter 5 Troubleshooting without diagnostics There is no sound or sound...
Maintenance and Service Guide
Page 63
... issue, contact Customer Support. Use Windows Device Manager to clear the automatic settings for specific problems. 3. Cause Wrong memory modules were used in the upgrade, or memory modules were installed in Computer Setup. A new device is not turned on the front of new external device is not recognized as part of the new hardware. When the system advised you are unplugged. To open the Add Hardware Wizard, open a command prompt and type . If you install a plug and play device, you did not...
... issue, contact Customer Support. Use Windows Device Manager to clear the automatic settings for specific problems. 3. Cause Wrong memory modules were used in the upgrade, or memory modules were installed in Computer Setup. A new device is not turned on the front of new external device is not recognized as part of the new hardware. When the system advised you are unplugged. To open the Add Hardware Wizard, open a command prompt and type . If you install a plug and play device, you did not...
Maintenance and Service Guide
Page 64
Replace third-party memory with HP memory. 4. Run Computer Setup and enable network controller. 2. Check the network controller documentation for network problems are listed in the taskbar search box, and then select Device Manager from the list of applications. Network status link light never blinks Use this information to blink when there is not set up properly. NOTE: The network status light is supposed to troubleshoot the computer. Network controller is network activity. Cause Memory is installed incorrectly or is disabled. NOTE: DIMM1...
Replace third-party memory with HP memory. 4. Run Computer Setup and enable network controller. 2. Check the network controller documentation for network problems are listed in the taskbar search box, and then select Device Manager from the list of applications. Network status link light never blinks Use this information to blink when there is not set up properly. NOTE: The network status light is supposed to troubleshoot the computer. Network controller is network activity. Cause Memory is installed incorrectly or is disabled. NOTE: DIMM1...
Maintenance and Service Guide
Page 65
... network drivers are not loaded, or driver parameters do not match current configuration. Run Computer Setup and enable network controller. 2. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Control Panel from the list of the cable. Solution Be sure that the drivers were not accidentally deleted when the drivers for this computer. Network controller stopped working without apparent cause Use this information to troubleshoot the computer. Diagnostics reports a failure Use...
... network drivers are not loaded, or driver parameters do not match current configuration. Run Computer Setup and enable network controller. 2. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Control Panel from the list of the cable. Solution Be sure that the drivers were not accidentally deleted when the drivers for this computer. Network controller stopped working without apparent cause Use this information to troubleshoot the computer. Diagnostics reports a failure Use...
Maintenance and Service Guide
Page 66
... Server is installed in dual-channel mode to the network connector, and that a memory module is present, and that support ECC memory, HP does not support mixing ECC and non-ECC memory. Cause Unprogrammed EEPROM. System will not boot the operating system. On some common causes and solutions are listed in the DIMM1 or XMM1 socket. Cannot connect to network server when attempting remote system installation Use this information to troubleshoot the...
... Server is installed in dual-channel mode to the network connector, and that a memory module is present, and that support ECC memory, HP does not support mixing ECC and non-ECC memory. Cause Unprogrammed EEPROM. System will not boot the operating system. On some common causes and solutions are listed in the DIMM1 or XMM1 socket. Cannot connect to network server when attempting remote system installation Use this information to troubleshoot the...
Maintenance and Service Guide
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... change boot sequence in Advanced > Port Options. Flash drive is not plugged in. Unable to connect to the internet Use this information to troubleshoot the computer. Cable/DSL modem is defective. You should see the common causes and solutions listed in these tables. Solution Run the Computer Setup utility and enable USB ports in Advanced > Boot Options. Run the Computer Setup utility, and enable booting to work with your ISP. Try a different flash drive. Cause Flash drive is installed, and set up to removable media...
... change boot sequence in Advanced > Port Options. Flash drive is not plugged in. Unable to connect to the internet Use this information to troubleshoot the computer. Cable/DSL modem is defective. You should see the common causes and solutions listed in these tables. Solution Run the Computer Setup utility and enable USB ports in Advanced > Boot Options. Run the Computer Setup utility, and enable booting to work with your ISP. Try a different flash drive. Cause Flash drive is installed, and set up to removable media...
Maintenance and Service Guide
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... that is active while the operating system is running . Import Custom Secure Boot Keys: Default is disabled. Table 6-2 Computer Setup Security (continued) Option Description ● Verify Boot Block on the startup screen if there is a Sure Start event (BIOS recovery, Memory intrusion, etc.) Secure Boot Configuration. Default is running . Log Event and notify user: In addition to HP firmware) while the operating system is enabled. ● Sure Start BIOS Settings Protection: When enabled, HP Sure Start locks all critical security...
... that is active while the operating system is running . Import Custom Secure Boot Keys: Default is disabled. Table 6-2 Computer Setup Security (continued) Option Description ● Verify Boot Block on the startup screen if there is a Sure Start event (BIOS recovery, Memory intrusion, etc.) Secure Boot Configuration. Default is running . Log Event and notify user: In addition to HP firmware) while the operating system is enabled. ● Sure Start BIOS Settings Protection: When enabled, HP Sure Start locks all critical security...
Maintenance and Service Guide
Page 81
... Startup menu) when the power button light turns white. Default is enabled. Default is disabled. If disabled, system firmware retrieves the recovery agent from the selected non-default device for RAID Enables RAID. Recover after Boot Failure If enabled and no bootable UEFI operating system is selected. This information is displayed only if Recover from Network Allows system firmware to reinstall the operating system. This information is displayed only if an embedded secure storage device is selected. System Options Configure...
... Startup menu) when the power button light turns white. Default is enabled. Default is disabled. If disabled, system firmware retrieves the recovery agent from the selected non-default device for RAID Enables RAID. Recover after Boot Failure If enabled and no bootable UEFI operating system is selected. This information is displayed only if Recover from Network Allows system firmware to reinstall the operating system. This information is displayed only if an embedded secure storage device is selected. System Options Configure...
Maintenance and Service Guide
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... operations. Remote Management Options (Intel only) Active Management Technology (AMT) Allows you to select which is sent to be sent if the timers are not deactivated. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is Do Not Apply. Default is enabled. When cleared, disables Thunderbolt connections on the Type-C port and disables PCIe tunneling on next boot. Default is ANSI. Default is enabled. Default is off. S5 (Soft Off) = Light is 1. Resets AMT configuration options on...
... operations. Remote Management Options (Intel only) Active Management Technology (AMT) Allows you to select which is sent to be sent if the timers are not deactivated. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is Do Not Apply. Default is enabled. When cleared, disables Thunderbolt connections on the Type-C port and disables PCIe tunneling on next boot. Default is ANSI. Default is enabled. Default is off. S5 (Soft Off) = Light is 1. Resets AMT configuration options on...
Maintenance and Service Guide
Page 88
... the computer to see Computer Setup (F10) Utility on a regularly scheduled basis. To manually switch to 30 days on page 65. The POST mode selection determines the speed at which the computer loads the operating system and the extent to resolve the error condition. Clear CMOS. 5. You can take to which it to the Full Boot Every x Days mode, using Computer Setup. The default mode is tested.
... the computer to see Computer Setup (F10) Utility on a regularly scheduled basis. To manually switch to 30 days on page 65. The POST mode selection determines the speed at which the computer loads the operating system and the extent to resolve the error condition. Clear CMOS. 5. You can take to which it to the Full Boot Every x Days mode, using Computer Setup. The default mode is tested.
Maintenance and Service Guide
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... 1. Reset the date and time under Control Panel (Computer Setup can also be replaced. Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 6. Replace the system board. 003-System Board Failure DMA or timers. 1. See the Removal and Replacement section for instructions on installing a new battery. 008-Microcode Patch Error Processor is missing or invalid. Upgrade BIOS to be used). Reboot the computer. Unplug the power cord, reseat the memory modules...
... 1. Reset the date and time under Control Panel (Computer Setup can also be replaced. Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 6. Replace the system board. 003-System Board Failure DMA or timers. 1. See the Removal and Replacement section for instructions on installing a new battery. 008-Microcode Patch Error Processor is missing or invalid. Upgrade BIOS to be used). Reboot the computer. Unplug the power cord, reseat the memory modules...
Maintenance and Service Guide
Page 91
... http://www.hp.com/support.) 3. Clear CMOS. 3. have a hard drive firmware patch that the drives are connected properly to power cables and system board. Check and/or replace cables. 2. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. 2. Back up contents and replace hard drive. 309 - 30C: Hard Disk 3-6: SMART Hard Drive Hard drive will fix an erroneous error message.) Determine whether hard drive is giving correct error message. Table 7-1 POST numeric codes and text messages (continued) Control panel message Description...
... http://www.hp.com/support.) 3. Clear CMOS. 3. have a hard drive firmware patch that the drives are connected properly to power cables and system board. Check and/or replace cables. 2. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. 2. Back up contents and replace hard drive. 309 - 30C: Hard Disk 3-6: SMART Hard Drive Hard drive will fix an erroneous error message.) Determine whether hard drive is giving correct error message. Table 7-1 POST numeric codes and text messages (continued) Control panel message Description...
Maintenance and Service Guide
Page 92
... USB cable. 41B-Device in the system that none of Memory Space for bent or missing pins. 3. Check connector for Option ROMs Recently added PCI expansion card contains If a PCI expansion card was recently added, an option ROM too large to download during remove it to see if the problem remains. Clear CMOS. 3. Remove any serial port expansion cards. 2. installed in PCI Express Slot Failed To Initialize There is not supported and has been disabled. 800-Keyboard Error Keyboard failure. 1. Reconnect keyboard with a supported module. Remove any serial port...
... USB cable. 41B-Device in the system that none of Memory Space for bent or missing pins. 3. Check connector for Option ROMs Recently added PCI expansion card contains If a PCI expansion card was recently added, an option ROM too large to download during remove it to see if the problem remains. Clear CMOS. 3. Remove any serial port expansion cards. 2. installed in PCI Express Slot Failed To Initialize There is not supported and has been disabled. 800-Keyboard Error Keyboard failure. 1. Reconnect keyboard with a supported module. Remove any serial port...
Maintenance and Service Guide
Page 105
... administrator using the Computer Setup (BIOS) or a custom utility. A utility must be used EEPROM kilobits configuration is this memory? Tools for nonvolatile memory usage (continued) Nonvolatile memory type configuration data Amount (Size) Does this ROM in select Elite or Z models. the public unless a firmware upgrade is necessary to 8 No Yes Stores 802.11 WLAN EEPROM A utility must be used for manuals and specific product information, and then follow the on-screen instructions.
... administrator using the Computer Setup (BIOS) or a custom utility. A utility must be used EEPROM kilobits configuration is this memory? Tools for nonvolatile memory usage (continued) Nonvolatile memory type configuration data Amount (Size) Does this ROM in select Elite or Z models. the public unless a firmware upgrade is necessary to 8 No Yes Stores 802.11 WLAN EEPROM A utility must be used for manuals and specific product information, and then follow the on-screen instructions.
Maintenance and Service Guide
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... 5 operating voltage range 105 removal and replacement 39 Power-On password 90, 91 printer problems 54 problems audio 53 Computer Setup 46 F10 Setup 46 flash drive 61 general 46 hard drive 51 hardware installation 56 internet access 62 keyboard 56 memory 60 mouse 56 network 58 power 50 printer 54 software 63 processor illustrated 5 removal and replacement 37 product features 1 product ID location 3 R rear panel components 2 recovery 92, 93 discs 93 media 93 USB flash drive 93 recovery media 92 creating using HP Cloud Recovery Download Tool 92 creating using Windows tools 92 Remote HP...
... 5 operating voltage range 105 removal and replacement 39 Power-On password 90, 91 printer problems 54 problems audio 53 Computer Setup 46 F10 Setup 46 flash drive 61 general 46 hard drive 51 hardware installation 56 internet access 62 keyboard 56 memory 60 mouse 56 network 58 power 50 printer 54 software 63 processor illustrated 5 removal and replacement 37 product features 1 product ID location 3 R rear panel components 2 recovery 92, 93 discs 93 media 93 USB flash drive 93 recovery media 92 creating using HP Cloud Recovery Download Tool 92 creating using Windows tools 92 Remote HP...