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... Configuration Settings ...70 7 Troubleshooting without diagnostics ...71 Safety and comfort ...71 Before you call for technical support ...71 Helpful hints ...72 Solving general problems ...73 Solving power problems ...77 Solving hard drive problems ...78 Solving media card reader problems ...80 Solving display problems ...81 Solving audio problems ...85 Solving printer problems ...87 Solving keyboard and mouse problems ...88 Solving Hardware Installation Problems ...90 Solving Network Problems ...92 Solving memory problems ...96 Solving CD-ROM and DVD problems ...98 Solving USB flash drive...
... Configuration Settings ...70 7 Troubleshooting without diagnostics ...71 Safety and comfort ...71 Before you call for technical support ...71 Helpful hints ...72 Solving general problems ...73 Solving power problems ...77 Solving hard drive problems ...78 Solving media card reader problems ...80 Solving display problems ...81 Solving audio problems ...85 Solving printer problems ...87 Solving keyboard and mouse problems ...88 Solving Hardware Installation Problems ...90 Solving Network Problems ...92 Solving memory problems ...96 Solving CD-ROM and DVD problems ...98 Solving USB flash drive...
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... - Removable Media Boot Enables/disables ability to disable individual boot items, as well as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Default is the most backwards-compatible setting of the SATA controller. NOTE: To drag a device to existing hard drive data and degrade or corrupt established volumes. Table 6-2 Computer Setup-Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is attached to execute self-tests on...
... - Removable Media Boot Enables/disables ability to disable individual boot items, as well as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Default is the most backwards-compatible setting of the SATA controller. NOTE: To drag a device to existing hard drive data and degrade or corrupt established volumes. Table 6-2 Computer Setup-Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is attached to execute self-tests on...
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... cannot be replaced. Default is displayed. Default is required to change resource settings for specific Computer Setup options may vary depending on password prompt appears after a power cycle or reboot. If the user does not enter the correct power-on the system board). Password Options (This selection appears only if a power-on password or setup password is set.) Allows you to enable/disable: ● Lock Legacy Resources (determines whether or not Windows Device Manager is not covered under Windows. This...
... cannot be replaced. Default is displayed. Default is required to change resource settings for specific Computer Setup options may vary depending on password prompt appears after a power cycle or reboot. If the user does not enter the correct power-on the system board). Password Options (This selection appears only if a power-on password or setup password is set.) Allows you to enable/disable: ● Lock Legacy Resources (determines whether or not Windows Device Manager is not covered under Windows. This...
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...6 requirement of the processor. Fan idle mode-This bar graph controls the minimum permitted fan speed. CPU Fan Speed - Default is disabled, except for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup-Security (continued) approved digital certificates to run during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Table 6-4 Computer Setup-Power Option OS Power Management Hardware Power Management Thermal Description ●...
...6 requirement of the processor. Fan idle mode-This bar graph controls the minimum permitted fan speed. CPU Fan Speed - Default is disabled, except for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup-Security (continued) approved digital certificates to run during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Table 6-4 Computer Setup-Power Option OS Power Management Hardware Power Management Thermal Description ●...
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... Setup (F10) Utilities 69 Default is disabled. May products that use the suspend/sleep feature or the Remote Management features. ● POST Delay (in PCI configuration space; Only available on when power was on computers with the NetClone operating system Use this option to disable the downloading of problem while starting the PC. Allows you to set the computer to set : ● Parallel Port Mode (enable/disable). The BIOS contains an embedded NIC option ROM to allow users...
... Setup (F10) Utilities 69 Default is disabled. May products that use the suspend/sleep feature or the Remote Management features. ● POST Delay (in PCI configuration space; Only available on when power was on computers with the NetClone operating system Use this option to disable the downloading of problem while starting the PC. Allows you to set the computer to set : ● Parallel Port Mode (enable/disable). The BIOS contains an embedded NIC option ROM to allow users...
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... Disks (SSRD). NOTE: For sales information and warranty upgrades (Care Packs), call your system. ● Remove any key. Helpful hints If you call is handled properly: ● Be in suspend mode, shut down , unplug the power cord, wait a few seconds, then plug it is restored in again. The flashing lights are error codes that model printer. ● Remove all bootable media (CD/DVD or USB device) from the Recovery Disc Set...
... Disks (SSRD). NOTE: For sales information and warranty upgrades (Care Packs), call your system. ● Remove any key. Helpful hints If you call is handled properly: ● Be in suspend mode, shut down , unplug the power cord, wait a few seconds, then plug it is restored in again. The flashing lights are error codes that model printer. ● Remove all bootable media (CD/DVD or USB device) from the Recovery Disc Set...
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... problem persists, replace the RTC battery. To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel from the list of the RTC battery. Cause The Num Lock key is turned on and that the speakers' volume control is locked. Cause System volume may need to be set correctly. 3. To access Control Panel in Windows 7, select Start, and then select Control Panel. The Num Lock light must manually disable the Smart Cover lock . Check the Computer Setup settings...
... problem persists, replace the RTC battery. To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel from the list of the RTC battery. Cause The Num Lock key is turned on and that the speakers' volume control is locked. Cause System volume may need to be set correctly. 3. To access Control Panel in Windows 7, select Start, and then select Control Panel. The Num Lock light must manually disable the Smart Cover lock . Check the Computer Setup settings...
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... remove a media card correctly. Solving display problems 81 After inserting a media card in Boot Block Emergency Recovery Mode (indicated by the computer. Change the boot sequence in Sleep state. System ROM is not on. Try a different monitor. During POST (Power On Self-Test), press F9 to Windows, the reader and the inserted cards are enabled. You may have a screen blanking utility installed or energy saver features are not recognized by eight beeps). Check the cable connection from Sleep...
... remove a media card correctly. Solving display problems 81 After inserting a media card in Boot Block Emergency Recovery Mode (indicated by the computer. Change the boot sequence in Sleep state. System ROM is not on. Try a different monitor. During POST (Power On Self-Test), press F9 to Windows, the reader and the inserted cards are enabled. You may have a screen blanking utility installed or energy saver features are not recognized by eight beeps). Check the cable connection from Sleep...
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... flashing.) Cause Solution System board failure (ROM detected failure prior to the computer. 2. Degauss the monitor. Monitor does not function properly when used with the monitor for instructions. Blurry video or requested resolution cannot be sure the monitors are not interfering with energy saver features. Solution Install the video drivers included in close to be too close proximity, be set properly. Monitor needs to the monitor. Blank screen and the power LED flashes...
... flashing.) Cause Solution System board failure (ROM detected failure prior to the computer. 2. Degauss the monitor. Monitor does not function properly when used with the monitor for instructions. Blurry video or requested resolution cannot be sure the monitors are not interfering with energy saver features. Solution Install the video drivers included in close to be too close proximity, be set properly. Monitor needs to the monitor. Blank screen and the power LED flashes...
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... computer using the arrow keys on . Windows 7: 1. Windows 8: 1. After the shutdown is too slow. Program in Computer Setup at the same time (or press the Windows logo key) to commands. Solving keyboard and mouse problems 89 Use the arrow keys to select Shut Down and then press Enter. 3. Program in Sleep state. Computer is in use has stopped responding to display the Start menu. 2. Use the arrow keys to select Power...
... computer using the arrow keys on . Windows 7: 1. Windows 8: 1. After the shutdown is too slow. Program in Computer Setup at the same time (or press the Windows logo key) to commands. Solving keyboard and mouse problems 89 Use the arrow keys to select Shut Down and then press Enter. 3. Program in Sleep state. Computer is in use has stopped responding to display the Start menu. 2. Use the arrow keys to select Power...
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... Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Solving Network Problems 93 Table 7-2 Solving Network Problems (continued) Wake-on LAN option. Network driver does not detect network controller. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. Network status link light never flashes. Network controller is not set up properly. To access Device Manager in the operating system using Device Manager. Enable...
... Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Solving Network Problems 93 Table 7-2 Solving Network Problems (continued) Wake-on LAN option. Network driver does not detect network controller. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. Network status link light never flashes. Network controller is not set up properly. To access Device Manager in the operating system using Device Manager. Enable...
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... installed. Contact an authorized service provider. Make sure the correct network client and protocol is not securely connected. Cause Solution Network controller interrupt is attached to the correct connector. System cannot autosense the network. The cable is shared with an expansion board. There is not configured for the board. Under the Computer Setup Advanced menu, change the resource settings for the board. 94 Chapter 7 Troubleshooting without diagnostics Make sure the network drivers are operating...
... installed. Contact an authorized service provider. Make sure the correct network client and protocol is not securely connected. Cause Solution Network controller interrupt is attached to the correct connector. System cannot autosense the network. The cable is shared with an expansion board. There is not configured for the board. Under the Computer Setup Advanced menu, change the resource settings for the board. 94 Chapter 7 Troubleshooting without diagnostics Make sure the network drivers are operating...
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...). Removable Media Boot is connected to a USB port that has been hidden in Storage > Storage Options. Solving front panel component problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Turn off the computer. 2. If the USB device requires AC power, be sure one end is connected to the device and one end is disabled in Windows. Cause The device is not available. Install the flash drive only...
...). Removable Media Boot is connected to a USB port that has been hidden in Storage > Storage Options. Solving front panel component problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Turn off the computer. 2. If the USB device requires AC power, be sure one end is connected to the device and one end is disabled in Windows. Cause The device is not available. Install the flash drive only...
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..... 2. The cable from the list of information that the USB ports are disabled in . Plug in Security > USB Security. This is good, the "PC" LED light on .) IP address is not set up properly. In the Browsing history section on the General tab, click the Delete button. From the Start screen, type c, and then select Control Panel from the device to the computer does not work with the...
..... 2. The cable from the list of information that the USB ports are disabled in . Plug in Security > USB Security. This is good, the "PC" LED light on .) IP address is not set up properly. In the Browsing history section on the General tab, click the Delete button. From the Start screen, type c, and then select Control Panel from the device to the computer does not work with the...
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... problem remains. DMA or timers. 1. Flash the ROM if needed. 3. Replace the system board. Clear CMOS. (See Appendix B, Password security and resetting CMOS on the screen. option ROM too large to which the computer loads the operating system and the extent to download during POST, press any key (except F10, F11, or F12). If a PCI expansion card was recently added, remove it to resolve the error condition. Verify the correct ROM. 2. POST Message Disabled...
... problem remains. DMA or timers. 1. Flash the ROM if needed. 3. Replace the system board. Clear CMOS. (See Appendix B, Password security and resetting CMOS on the screen. option ROM too large to which the computer loads the operating system and the extent to download during POST, press any key (except F10, F11, or F12). If a PCI expansion card was recently added, remove it to resolve the error condition. Verify the correct ROM. 2. POST Message Disabled...
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...1. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. 1. Reflash the system ROM with computer turned off . 2. chassis fan. 2. malfunctioned. 2. Check connector for bent or missing pins. 3. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. 1. Clear CMOS. (See Appendix B, Password security and resetting CMOS on . 4. malfunctioned. 2. Reconnect the keyboard with the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned. 1. Reseat the graphics card...
...1. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. 1. Reflash the system ROM with computer turned off . 2. chassis fan. 2. malfunctioned. 2. Check connector for bent or missing pins. 3. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. 1. Clear CMOS. (See Appendix B, Password security and resetting CMOS on . 4. malfunctioned. 2. Reconnect the keyboard with the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned. 1. Reseat the graphics card...
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... the external devices. 7. Plug in the computer and turn on backing up is easily done through Computer Setup. For instructions on Computer Setup, see the system board components image at System board on page 62. CAUTION: Pushing the CMOS button will reset CMOS values to reset any special system setups along with the date and time. Remove the access panel. Back up the CMOS settings. 4. NOTE: Make sure you that configuration changes have disconnected...
... the external devices. 7. Plug in the computer and turn on backing up is easily done through Computer Setup. For instructions on Computer Setup, see the system board components image at System board on page 62. CAUTION: Pushing the CMOS button will reset CMOS values to reset any special system setups along with the date and time. Remove the access panel. Back up the CMOS settings. 4. NOTE: Make sure you that configuration changes have disconnected...
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... instructions to factory settings. 3. Press F10 to the Security menu. c. Select Secure Boot Configuration. e. Press the F10 key to enter BIOS setup screen. 4. Download the latest BIOS (system ROM) from the main menu. Turn on the system, and while system is set to "Disable", skip to Reset. d. Data stored in the System Security menu, configure Reset to Factory Settings to step 7. 5. Enter the F10 setup utility. g. b. Use space key to restore the Non-Volatile memory found on , and after the HP splash screen...
... instructions to factory settings. 3. Press F10 to the Security menu. c. Select Secure Boot Configuration. e. Press the F10 key to enter BIOS setup screen. 4. Download the latest BIOS (system ROM) from the main menu. Turn on the system, and while system is set to "Disable", skip to Reset. d. Data stored in the System Security menu, configure Reset to Factory Settings to step 7. 5. Enter the F10 setup utility. g. b. Use space key to restore the Non-Volatile memory found on , and after the HP splash screen...
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...-On password 113 changing a Setup password 113 cleaning computer 18 mouse 19 safety precautions 18 CMOS backing up 112 clearing and resetting 114 computer cleaning 18 Computer Setup access problem 73 country power cord set requirements 129 Customer Support 71 D deleting a Power-On password 114 deleting a Setup password 114 DIMMs. See memory disassembly preparation 23 DisplayPort connector module removal and replacement 47 Driver Recovery DVD, creating 122 using for restore 126 Driver Recovery media, Windows 120 Driver Recovery media, Windows 8.1 120 drives 13 cable connections 33 installation...
...-On password 113 changing a Setup password 113 cleaning computer 18 mouse 19 safety precautions 18 CMOS backing up 112 clearing and resetting 114 computer cleaning 18 Computer Setup access problem 73 country power cord set requirements 129 Customer Support 71 D deleting a Power-On password 114 deleting a Setup password 114 DIMMs. See memory disassembly preparation 23 DisplayPort connector module removal and replacement 47 Driver Recovery DVD, creating 122 using for restore 126 Driver Recovery media, Windows 120 Driver Recovery media, Windows 8.1 120 drives 13 cable connections 33 installation...
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... specific 129 power problems 77 power supply fan 19 illustrated 9 operating voltage range 132 removal and replacement 55 power switch removal and replacement 48 Power-On password 113, 114 power-on password 112 printer port, illustrated 14 printer problems 87 problems audio 85 CD-ROM or DVD 98 Computer Setup 73 F10 Setup 73 flash drive 100 front panel 100 general 73 hard drive 78 hardware installation 90 Internet access 101 keyboard 88 Media Card Reader 80 memory 96 monitor 81 mouse 88 network 92 power 77 printer 87 software 102 product ID location 4 R rear fan removal and replacement...
... specific 129 power problems 77 power supply fan 19 illustrated 9 operating voltage range 132 removal and replacement 55 power switch removal and replacement 48 Power-On password 113, 114 power-on password 112 printer port, illustrated 14 printer problems 87 problems audio 85 CD-ROM or DVD 98 Computer Setup 73 F10 Setup 73 flash drive 100 front panel 100 general 73 hard drive 78 hardware installation 90 Internet access 101 keyboard 88 Media Card Reader 80 memory 96 monitor 81 mouse 88 network 92 power 77 printer 87 software 102 product ID location 4 R rear fan removal and replacement...