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User Guide - Page 5
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... 4 Supported mounting options 5 Supported orientation and placement 7 Non-supported placement 8 Routine thin client care ...9
2 Troubleshooting ...10 Computer Setup (F10) Utility, BIOS Settings ...10 Computer Setup (F10) Utilities ...10 Using Computer Setup (F10) Utilities 10 Computer Setup - Advanced 14 Changing BIOS Settings from the HP BIOS Configuration Utility (HPBCU 14 Updating or...
User Guide - Page 15
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Supported orientation and placement
IMPORTANT: You must adhere to the HP-supported orientation to ensure your thin clients function properly. ● HP supports the horizontal orientation for the thin client: ● The thin client may be placed under a monitor stand with at least 2.54 cm (1 in) clearance and 7.5 cm (3
in) for side cable routing:
Setup 7
User Guide - Page 20
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... information and options are checked for specific Computer Setup options may be ignored.
● Password Prompt on the hardware configuration.
Storage
Option
Description
Device Configuration Boot Order
Lists all installed BIOS-controlled storage devices.
Security
NOTE: Support for a bootable operating system image. Table 2-4 Computer Setup -
When set , it is required to change...
User Guide - Page 21
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...system installed on a network server. (Feature available on the hardware configuration. Table 2-5 Computer Setup -
Security (continued)
Option
Description
password or setup password is ... Internal storage
USB Security
Allows you to set Enabled/Disabled (default is enabled) for specific Computer Setup options may vary depending on NIC models only; Default is 'extended'. the network...
User Guide - Page 22
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...Press the ESC key for specific Computer Setup... 2 Troubleshooting Computer Setup - Advanced
NOTE: Support for Startup Menu (Displayed/Hidden).
● POST Delay (in PCI configuration space; Enabling this option to set the ...set this method. only needed for Power-On Password on Wake on some models, allows you to enable or disable:
● PCI SERR# Generation. Table 2-7 BIOS settings...
User Guide - Page 23
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On Off
On
Updating or restoring a BIOS
HP Device Manager
Updating or restoring a BIOS 15 Restore Factory Settings as Default; Force
BIOS Image File Name
Data Execution Prevention Enable
Disable
Virtualization Technology
Disable
Enable
Runtime Power Management Enable
Disable
Idle Power Savings
Extended
Normal
POST Messages
Disable
Enable
Press the ESC key for Startup ...
User Guide - Page 26
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... second pause. OR
The incorrect external power supply adapter is causing the failure.
Replace the system board.
18 Chapter 2 Troubleshooting
OR
The thin client has vents blocked or is in a location where the ambient temperature is overloaded). Pre-video memory error. Replace the system board.
is too high. Reseat memory modules.
2.
WARNING! When the computer...
User Guide - Page 28
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... the network cable is installed.)
2.
When the thin client starts, the monitor should display the following information:
Table 2-12 Diskless (no flash) model troubleshooting issues and solutions
Item
Information
Action
MAC Address
NIC portion of the thin client. This may be replaced. If network lights still do not restart the system. If problems occur, disconnect the unknown...
User Guide - Page 29
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... no Client IP. Contact support for service for that is also available as the DHCP IP information appears on the screen if there is not configured to the following: - Additionally, refer to PXE. Domain Name Service (DNS) 2. Replace and press any key will read: ERROR: Non-system disk or disk error. DHCP IP
Information from HP, capture an HP thin client...
User Guide - Page 30
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... client optimized management tool used .
22 Chapter 2 Troubleshooting The USB flash drive option creates a bootable USB flash drive that do not support this restore method. ● The Image Downloads feature lets you download an image from a USB flash drive to local storage - Power cord sets for HP Device Manager and has a Device Manager agent pre-installed...
User Guide - Page 33
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... for technical or editorial errors or omissions contained herein. While the thin client is removed
Only S0/S5 states are supported
One Time Programmable memory (OTP)
Use the following steps to update and reset BIOS to enter BIOS setup utility.
4. To clear the Setup or Power-On passwords and all other settings, turn on , press the F10 key to...
User Guide - Page 36
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... scan the QR code that are provided. The tool runs outside the operating system so that it may be downloaded to diagnose hardware issues. For assistance in . Service Center page displays, with your Failure ID and product number automatically filled in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics...
User Guide - Page 39
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... the diagnostics run previously. Turn on or restart the computer, and when the HP logo appears, press f10 to save your customization selections. 4. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 31 You can also set the user name and password settings used for storing the test results. Select Main, and then Save Changes...
User Guide - Page 48
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...Power menu 13 Computer Setup - Advanced menu 14 Computer Setup - Storage menu 12 configuring a PXE server 21 customer support, accessibility 39
D diagnostics and troubleshooting 16 dimensions 26 disabling/enabling Wake-on LAN
(WOL) 16 diskless troubleshooting 20
E error
codes 17
F File menu 11 flashing lights 17
H hardware specifications 26 HP Assistive Policy 33 HP BIOS Configuration Utility...
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