User Guide
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...9-8 Replacing the Drum Cartridge 9-8 10 Troubleshooting 10-1 General ...10-2 Fault Clearance 10-3 Document Jams 10-3 Paper Jams 10-6 Paper Exit Area 10-7 2 Sided Jam 10-9 Bypass Tray Jam 10-9 Customer Support 10-10 LCD Error... Messages 10-11 Problem and Solutions Charts 10-14 Copying Problems 10-14 Printing Problems 10-15 Faxing Problems Solution Chart 10-17 11 Specifications 11-1 Introduction 11-2 Printer Specifications 11-3 Page iv Xerox WorkCentre 4118...
...9-8 Replacing the Drum Cartridge 9-8 10 Troubleshooting 10-1 General ...10-2 Fault Clearance 10-3 Document Jams 10-3 Paper Jams 10-6 Paper Exit Area 10-7 2 Sided Jam 10-9 Bypass Tray Jam 10-9 Customer Support 10-10 LCD Error... Messages 10-11 Problem and Solutions Charts 10-14 Copying Problems 10-14 Printing Problems 10-15 Faxing Problems Solution Chart 10-17 11 Specifications 11-1 Introduction 11-2 Printer Specifications 11-3 Page iv Xerox WorkCentre 4118...
User Guide
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Status Map Paper Jam Tray 1 Bypass Tray 2 Document Jams If a document jams while it is feeding through the Document Feeder, 'Document Jam' displays and the Document Jam LED on the Control Panel. Details for clearing the three areas of the Document Feeder are given below. Xerox WorkCentre 4118 User Guide Page 10-3 Input Misfeed 1 ¾ Open the Document Feeder top cover. A red flashing LED identifies the problem area:- Troubleshooting Fault Clearance When a fault occurs, check the Status Map on the Status Map flashes.
Status Map Paper Jam Tray 1 Bypass Tray 2 Document Jams If a document jams while it is feeding through the Document Feeder, 'Document Jam' displays and the Document Jam LED on the Control Panel. Details for clearing the three areas of the Document Feeder are given below. Xerox WorkCentre 4118 User Guide Page 10-3 Input Misfeed 1 ¾ Open the Document Feeder top cover. A red flashing LED identifies the problem area:- Troubleshooting Fault Clearance When a fault occurs, check the Status Map on the Status Map flashes.
User Guide
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...Xerox WorkCentre 4118 User Guide Paper Feed Area If the paper jams in the direction shown. Troubleshooting Paper Jams If paper jams occur, 'Paper Jam' displays and the Paper Jam or Paper Tray LED on the Status Map flashes to open the side cover. ¾ Carefully remove the misfed paper in the feed area 'Paper Jam 0' displays. 1 ¾ Pull out the Paper...tray from the machine. 2 ¾ Remove the jammed paper by gently pulling it straight out. ¾ Once you remove the jammed paper, open the side cover and close it to clear the 'Paper Jam 0' message from the display. 3 ¾ If...
...Xerox WorkCentre 4118 User Guide Paper Feed Area If the paper jams in the direction shown. Troubleshooting Paper Jams If paper jams occur, 'Paper Jam' displays and the Paper Jam or Paper Tray LED on the Status Map flashes to open the side cover. ¾ Carefully remove the misfed paper in the feed area 'Paper Jam 0' displays. 1 ¾ Pull out the Paper...tray from the machine. 2 ¾ Remove the jammed paper by gently pulling it straight out. ¾ Once you remove the jammed paper, open the side cover and close it to clear the 'Paper Jam 0' message from the display. 3 ¾ If...
User Guide
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Lower the rear part of the tray to align the rear edge with the corresponding slot in the exit area, 'Paper Jam 2' displays. 1 ¾ Pull the Release Lever to open before opening the front cover. ¾ Open the front cover. 2 ¾ Pull down on the paper. Xerox WorkCentre 4118 User Guide Page 10-7 This will release pressure on the Fuser Lever. CAUTION: Ensure the side cover is jammed in the machine, then insert it completely. Troubleshooting 4 ¾ Close the cover. ¾ Insert the paper tray. Paper Exit Area If the paper is always open the side cover.
Lower the rear part of the tray to align the rear edge with the corresponding slot in the exit area, 'Paper Jam 2' displays. 1 ¾ Pull the Release Lever to open before opening the front cover. ¾ Open the front cover. 2 ¾ Pull down on the paper. Xerox WorkCentre 4118 User Guide Page 10-7 This will release pressure on the Fuser Lever. CAUTION: Ensure the side cover is jammed in the machine, then insert it completely. Troubleshooting 4 ¾ Close the cover. ¾ Insert the paper tray. Paper Exit Area If the paper is always open the side cover.
User Guide
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Page 10-8 Xerox WorkCentre 4118 User Guide Troubleshooting 3 ¾ Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area. ¾ Gently pull the paper out through the exit area. 4 ¾ Push the Fuser Lever up. 5 ¾ Turn the Jam Remove Lever back to the original position. ¾ Close the front cover and side cover.
Page 10-8 Xerox WorkCentre 4118 User Guide Troubleshooting 3 ¾ Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area. ¾ Gently pull the paper out through the exit area. 4 ¾ Push the Fuser Lever up. 5 ¾ Turn the Jam Remove Lever back to the original position. ¾ Close the front cover and side cover.
User Guide
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... not fed correctly in the 2 Sided module, 'Duplex Jam' displays and the Paper Jam LED on the Status Map flashes. 1 ¾ Pull the Release Lever to open the side cover. ¾ Remove the jammed paper. 2 ¾ Close the side cover. Xerox WorkCentre 4118 User Guide Page 10-9 Troubleshooting 2 Sided Jam If a paper jam occurs in the machine. 1 ¾ Open the Bypass Tray...
... not fed correctly in the 2 Sided module, 'Duplex Jam' displays and the Paper Jam LED on the Status Map flashes. 1 ¾ Pull the Release Lever to open the side cover. ¾ Remove the jammed paper. 2 ¾ Close the side cover. Xerox WorkCentre 4118 User Guide Page 10-9 Troubleshooting 2 Sided Jam If a paper jam occurs in the machine. 1 ¾ Open the Bypass Tray...
User Guide
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...into place. If this happens, take the corrective action listed in the Document Jams" on page 10-3 Feeder. Load paper in stock. Document Jam The loaded document has Clear the document jam. Close the side cover until it back in communication. Overheat Group Not Available... may show up as polling. Refer to select a Try again. Troubleshooting LCD Error Messages If an abnormal condition arises in the Clear the jam. Xerox WorkCentre 4118 User Guide Page 10-11 group. Duplex Jam Paper has jammed in the machine or an incorrect operation is empty Replace the drum...
...into place. If this happens, take the corrective action listed in the Document Jams" on page 10-3 Feeder. Load paper in stock. Document Jam The loaded document has Clear the document jam. Close the side cover until it back in communication. Overheat Group Not Available... may show up as polling. Refer to select a Try again. Troubleshooting LCD Error Messages If an abnormal condition arises in the Clear the jam. Xerox WorkCentre 4118 User Guide Page 10-11 group. Duplex Jam Paper has jammed in the machine or an incorrect operation is empty Replace the drum...
User Guide
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... to the programmed interval cancel the redial operation. Troubleshooting DISPLAY No. Refer to run out. Refer to "Paper Jams" on page paper feeding area. 10-6. By doing this printing operations can also be temporarily resumed. retransmit after more than one operation if it . Xerox WorkCentre 4118 User Guide Page 10-13 Function Full MEANING SOLUTION The Speed...
... to the programmed interval cancel the redial operation. Troubleshooting DISPLAY No. Refer to run out. Refer to "Paper Jams" on page paper feeding area. 10-6. By doing this printing operations can also be temporarily resumed. retransmit after more than one operation if it . Xerox WorkCentre 4118 User Guide Page 10-13 Function Full MEANING SOLUTION The Speed...
User Guide
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... Cartridge over in the product after a paper jam has been cleared. The port setting is defective. Xerox WorkCentre 4118 User Guide Page 10-15 PROBLEM The product does not print PROBABLE CAUSE SUGGESTED SOLUTION The IEEE-1284 Parallel Check the cable connection. Remove the Toner Cartridge. Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected...
... Cartridge over in the product after a paper jam has been cleared. The port setting is defective. Xerox WorkCentre 4118 User Guide Page 10-15 PROBLEM The product does not print PROBABLE CAUSE SUGGESTED SOLUTION The IEEE-1284 Parallel Check the cable connection. Remove the Toner Cartridge. Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected...
User Guide
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...face-up the handset. Check the power plug has not been unplugged from the power outlet. Paper is not collated Ensure the machine has paper loaded. Check if a paper jam has occurred. SUGGESTED SOLUTION Remove the Toner Cartridge and shake it is being fed. Then reinstall ...[Start] is pressed and the phone line switches to distribute the toner evenly. Originals cannot be low. Troubleshooting PROBLEM Faded graphics PROBABLE CAUSE Toner may be received even if [Start] is pressed Ensure the bell rings before pressing [Start]. Xerox WorkCentre 4118 User Guide Page 10-17
...face-up the handset. Check the power plug has not been unplugged from the power outlet. Paper is not collated Ensure the machine has paper loaded. Check if a paper jam has occurred. SUGGESTED SOLUTION Remove the Toner Cartridge and shake it is being fed. Then reinstall ...[Start] is pressed and the phone line switches to distribute the toner evenly. Originals cannot be low. Troubleshooting PROBLEM Faded graphics PROBABLE CAUSE Toner may be received even if [Start] is pressed Ensure the bell rings before pressing [Start]. Xerox WorkCentre 4118 User Guide Page 10-17