Start Here
Page 5
Go to http://www.hp.com/ support, and select your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your country. Select Drivers & Downloads, and then follow the on-screen instructions. 1 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer.
Go to http://www.hp.com/ support, and select your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your country. Select Drivers & Downloads, and then follow the on-screen instructions. 1 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer.
Start Here
Page 8
... HP Recovery Manager. 2. HP Recovery Manager will be used to customize the system or restore the factory image if you replace the hard drive. ◦ Only one set up , restoring, and recovering If you cannot create DVD media yourself, you can create recovery media, system restore points, and backups of personal information using HP Recovery Manager on -screen instructions. For more . System recovery reinstalls the original operating system and software programs that will finish burning the current DVD. You can use Windows tools to create system restore...
... HP Recovery Manager. 2. HP Recovery Manager will be used to customize the system or restore the factory image if you replace the hard drive. ◦ Only one set up , restoring, and recovering If you cannot create DVD media yourself, you can create recovery media, system restore points, and backups of personal information using HP Recovery Manager on -screen instructions. For more . System recovery reinstalls the original operating system and software programs that will finish burning the current DVD. You can use Windows tools to create system restore...
Start Here
Page 9
... see Recovering using HP Recovery Manager on page 5. If you have replaced the hard drive, you need to correct a problem with the computer. What you can choose the System Recovery option from HP, or by using the HP Recovery partition (select products only). You can obtain recovery media for restoring from support. Choose the method that you obtained from the HP Recovery partition (select products only) or use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work...
... see Recovering using HP Recovery Manager on page 5. If you have replaced the hard drive, you need to correct a problem with the computer. What you can choose the System Recovery option from HP, or by using the HP Recovery partition (select products only). You can obtain recovery media for restoring from support. Choose the method that you obtained from the HP Recovery partition (select products only) or use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work...
Start Here
Page 10
...method can use HP Recovery media to retain. See Changing the computer boot order on -screen instructions. 6 Chapter 3 Backing up any personal data you press the power button. Type recovery in HP Recovery Manager, change the computer boot order. IMPORTANT: HP Recovery Manager does not automatically provide backups of the following recovery options: NOTE: Only the options available for your personal data. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive.
...method can use HP Recovery media to retain. See Changing the computer boot order on -screen instructions. 6 Chapter 3 Backing up any personal data you press the power button. Type recovery in HP Recovery Manager, change the computer boot order. IMPORTANT: HP Recovery Manager does not automatically provide backups of the following recovery options: NOTE: Only the options available for your personal data. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive.
Start Here
Page 11
... a USB flash drive. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to free up hard drive space. then select f9. - IMPORTANT: After you remove the HP Recovery partition, you to remove the HP Recovery partition to the keyboard dock before you remove the Recovery partition, create HP Recovery media; Select Remove Recovery Partition, and then follow the on page 3. Restore and recovery 7 see Creating HP Recovery media (select products only) on -screen instructions...
... a USB flash drive. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to free up hard drive space. then select f9. - IMPORTANT: After you remove the HP Recovery partition, you to remove the HP Recovery partition to the keyboard dock before you remove the Recovery partition, create HP Recovery media; Select Remove Recovery Partition, and then follow the on page 3. Restore and recovery 7 see Creating HP Recovery media (select products only) on -screen instructions...
Maintenance and Service Guide
Page 8
... 36 Bottom cover ...40 Hard drive ...42 Solid-state drive (M.2) ...44 WLAN module ...45 Memory module ...47 RTC battery ...48 USB board ...49 Speakers ...50 Power button board ...51 Fingerprint reader board ...53 Heat sink assembly ...54 Fan ...57 System board ...59 TouchPad button board ...63 Display assembly ...64 Power connector cable ...70 7 Using Setup Utility (BIOS) in Windows 7 ...71 Starting Setup Utility (BIOS) ...71 Updating the BIOS ...71 Determining the BIOS version ...71 Downloading a BIOS update ...71 8 Using Setup Utility (BIOS) in Windows 10 ...73 Starting Setup Utility (BIOS...
... 36 Bottom cover ...40 Hard drive ...42 Solid-state drive (M.2) ...44 WLAN module ...45 Memory module ...47 RTC battery ...48 USB board ...49 Speakers ...50 Power button board ...51 Fingerprint reader board ...53 Heat sink assembly ...54 Fan ...57 System board ...59 TouchPad button board ...63 Display assembly ...64 Power connector cable ...70 7 Using Setup Utility (BIOS) in Windows 7 ...71 Starting Setup Utility (BIOS) ...71 Updating the BIOS ...71 Determining the BIOS version ...71 Downloading a BIOS update ...71 8 Using Setup Utility (BIOS) in Windows 10 ...73 Starting Setup Utility (BIOS...
Maintenance and Service Guide
Page 9
... 81 Using Windows tools ...82 Restore and recovery ...83 Recovering using HP Recovery Manager 83 What you need to know before you get started 83 Using the HP Recovery partition (select products only 84 Using HP Recovery media to recover 84 Changing the computer boot order 85 Removing the HP Recovery partition (select products only 85 11 Using HP PC Hardware Diagnostics (UEFI) ...87 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 87 12 Specifications ...89 Computer specifications ...89 35.6-cm (14.0-in) display specifications ...90 Hard drive specifications ...91 DVD±...
... 81 Using Windows tools ...82 Restore and recovery ...83 Recovering using HP Recovery Manager 83 What you need to know before you get started 83 Using the HP Recovery partition (select products only 84 Using HP Recovery media to recover 84 Changing the computer boot order 85 Removing the HP Recovery partition (select products only 85 11 Using HP PC Hardware Diagnostics (UEFI) ...87 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 87 12 Specifications ...89 Computer specifications ...89 35.6-cm (14.0-in) display specifications ...90 Hard drive specifications ...91 DVD±...
Maintenance and Service Guide
Page 21
... use a powered port. Standard USB ports will not charge all USB devices or will charge using a low current. Left 11 When the battery has reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is normal for the internal fan to cycle on the network. It is not charging. Connects an optional video or audio device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Left Component (1) Power connector Description Connects an AC adapter. (2) Battery light (3) Vent (4) External monitor port When AC power...
... use a powered port. Standard USB ports will not charge all USB devices or will charge using a low current. Left 11 When the battery has reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is normal for the internal fan to cycle on the network. It is not charging. Connects an optional video or audio device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Left Component (1) Power connector Description Connects an AC adapter. (2) Battery light (3) Vent (4) External monitor port When AC power...
Maintenance and Service Guide
Page 45
NOTE: HP continually improves and changes product parts. This chapter provides removal and replacement procedures for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Details about your computer. See Labels on the service tag at the bottom of your computer, including model, serial number, product key, and length of...
NOTE: HP continually improves and changes product parts. This chapter provides removal and replacement procedures for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Details about your computer. See Labels on the service tag at the bottom of your computer, including model, serial number, product key, and length of...
Maintenance and Service Guide
Page 81
... settings for later BIOS versions, see Downloading a BIOS update on page 71. Start Setup Utility (BIOS). 2. BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Updating the BIOS Updated versions of your changes, use Setup Utility (BIOS): 1. During the download and installation, follow these instructions: Do not disconnect power from the computer by pressing fn+esc (if you need to select Main, and then make note of Setup Utility (BIOS) may be accessed by unplugging the power cord from operating properly. Downloading a BIOS update...
... settings for later BIOS versions, see Downloading a BIOS update on page 71. Start Setup Utility (BIOS). 2. BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Updating the BIOS Updated versions of your changes, use Setup Utility (BIOS): 1. During the download and installation, follow these instructions: Do not disconnect power from the computer by pressing fn+esc (if you need to select Main, and then make note of Setup Utility (BIOS) may be accessed by unplugging the power cord from operating properly. Downloading a BIOS update...
Maintenance and Service Guide
Page 82
... hard drive where the BIOS update is typically Local Disk (C:). 3. Follow any software updates, especially system BIOS updates. NOTE: After a message on your computer. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Using the hard drive path you want to the hard drive. b. If no instructions are displayed on the screen after it has been downloaded to your computer to install the update. BIOS installation procedures vary. The BIOS installation begins. 5. The hard drive designation is downloaded...
... hard drive where the BIOS update is typically Local Disk (C:). 3. Follow any software updates, especially system BIOS updates. NOTE: After a message on your computer. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Using the hard drive path you want to the hard drive. b. If no instructions are displayed on the screen after it has been downloaded to your computer to install the update. BIOS installation procedures vary. The BIOS installation begins. 5. The hard drive designation is downloaded...
Maintenance and Service Guide
Page 84
... computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 1. You may need to access this information to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on your hard drive. 74 Chapter 8 Using Setup Utility (BIOS) in Windows 10 Type support in the taskbar. 2. Follow the on the screen reports a successful installation, you recorded earlier, open the folder that...
... computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 1. You may need to access this information to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on your hard drive. 74 Chapter 8 Using Setup Utility (BIOS) in Windows 10 Type support in the taskbar. 2. Follow the on the screen reports a successful installation, you recorded earlier, open the folder that...
Maintenance and Service Guide
Page 89
... computer boot order on -screen instructions. This type of the following ways: ● Select Start and type recovery in the HP Recovery Manager window. 3. Select HP Recovery Manager from the boot options window. Follow the on page 79. 3. To check for recovery discs: 1. Restart the computer. 2. To change the computer boot order. Access HP Recovery Manager in either of recovery can obtain recovery discs for a recovery flash drive: Restore and recovery 79 Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models...
... computer boot order on -screen instructions. This type of the following ways: ● Select Start and type recovery in the HP Recovery Manager window. 3. Select HP Recovery Manager from the boot options window. Follow the on page 79. 3. To check for recovery discs: 1. Restart the computer. 2. To change the computer boot order. Access HP Recovery Manager in either of recovery can obtain recovery discs for a recovery flash drive: Restore and recovery 79 Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models...
Maintenance and Service Guide
Page 93
... state. Restore and recovery There are available on -screen instructions. ● If you want to recover the Windows partition to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. If you have not already created recovery media, see Recovering using HP Recovery Manager HP Recovery Manager software allows you either download the software from the manufacturer's website or reinstall the software from the media provided by using HP Recovery Manager on page...
... state. Restore and recovery There are available on -screen instructions. ● If you want to recover the Windows partition to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. If you have not already created recovery media, see Recovering using HP Recovery Manager HP Recovery Manager software allows you either download the software from the manufacturer's website or reinstall the software from the media provided by using HP Recovery Manager on page...
Maintenance and Service Guide
Page 95
... startup information. Restore and recovery 85 Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you remove the Recovery partition, create HP Recovery media; or Turn on products that support this function. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space...
... startup information. Restore and recovery 85 Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you remove the Recovery partition, create HP Recovery media; or Turn on products that support this function. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space...
Maintenance and Service Guide
Page 108
... applied using this area. Yes Stores Fingerprint reader memory is required for Bluetooth programmed at the Intel utility is Only a digitally signed fingerprint programmed by Intel setup utility. Intel Management 1.5 MBytes or 5 Yes Engine Firmware MBytes (present in HP call to write to Settings, secure firmware update block all direct read/write Provisioning utility. Yes Stores Bluetooth flash is A utility is removed? Select Drivers & Downloads, and then follow the on -screen instructions.) Bluetooth flash...
... applied using this area. Yes Stores Fingerprint reader memory is required for Bluetooth programmed at the Intel utility is Only a digitally signed fingerprint programmed by Intel setup utility. Intel Management 1.5 MBytes or 5 Yes Engine Firmware MBytes (present in HP call to write to Settings, secure firmware update block all direct read/write Provisioning utility. Yes Stores Bluetooth flash is A utility is removed? Select Drivers & Downloads, and then follow the on -screen instructions.) Bluetooth flash...
Maintenance and Service Guide
Page 109
...) memory module? How can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to factory settings)? The UEFI BIOS also contains basic system diagnostics. In addition, the UEFI BIOS works to display more functionality, such as size, serial number, data width, speed/timing, voltage, and thermal information. What is a UEFI BIOS, and how is required to write to change the configuration of software programs from a legacy BIOS...
...) memory module? How can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to factory settings)? The UEFI BIOS also contains basic system diagnostics. In addition, the UEFI BIOS works to display more functionality, such as size, serial number, data width, speed/timing, voltage, and thermal information. What is a UEFI BIOS, and how is required to write to change the configuration of software programs from a legacy BIOS...
Maintenance and Service Guide
Page 117
... audio-out (headphone)/audio-in (microphone) combo jack, identifying 12 B backup tools 75 backups 81 battery illustrated 22 removing 32 battery light 11 battery lock, identifying 16 battery release latch 16 BIOS determining version 71, 73 downloading an update 71, 74 starting the Setup Utility 73 updating 71, 73 Bluetooth label 17 boot order changing 79, 85 bottom 17 bottom cover illustrated 22 removing 40 buttons left TouchPad 13 optical drive eject 10 power 15 right TouchPad 13 C cables, service considerations 27 caps lock light...
... audio-out (headphone)/audio-in (microphone) combo jack, identifying 12 B backup tools 75 backups 81 battery illustrated 22 removing 32 battery light 11 battery lock, identifying 16 battery release latch 16 BIOS determining version 71, 73 downloading an update 71, 74 starting the Setup Utility 73 updating 71, 73 Bluetooth label 17 boot order changing 79, 85 bottom 17 bottom cover illustrated 22 removing 40 buttons left TouchPad 13 optical drive eject 10 power 15 right TouchPad 13 C cables, service considerations 27 caps lock light...
Maintenance and Service Guide
Page 118
HP Recovery media creating 81 recovery 84 HP Recovery partition recovery 84 removing 85 HP Sure Start 100 I integrated webcam light, identifying 9 internal card product description 3, 7 internal microphones, identifying 9 J jacks audio-out (headphone)/audio-in (microphone) combo 12 network 11 RJ-45 (network) 11 K keyboard illustrated 20 product description 3, 7 L labels Bluetooth 17 regulatory 17 serial number 17 service 17 wireless certification 17 WLAN 17 latch, battery release 16 lights battery 11 caps lock 14 hard drive 10 power 10 RJ-45 (network) 11 webcam 9 M mass storage devices ...
HP Recovery media creating 81 recovery 84 HP Recovery partition recovery 84 removing 85 HP Sure Start 100 I integrated webcam light, identifying 9 internal card product description 3, 7 internal microphones, identifying 9 J jacks audio-out (headphone)/audio-in (microphone) combo 12 network 11 RJ-45 (network) 11 K keyboard illustrated 20 product description 3, 7 L labels Bluetooth 17 regulatory 17 serial number 17 service 17 wireless certification 17 WLAN 17 latch, battery release 16 lights battery 11 caps lock 14 hard drive 10 power 10 RJ-45 (network) 11 webcam 9 M mass storage devices ...
Maintenance and Service Guide
Page 119
...63 TouchPad zone identifying 13 transporting guidelines 29 traveling with the computer 17 U USB 3.0 charging (powered), identifying 11 USB 3.0 port 10, 12 USB board removing 49 spare part number 21 USB ports, identifying 10, 12 V vents, identifying 11, 16 video, product description 2, 6 W webcam 9 webcam light, identifying 9 webcam module illustrated 25 webcam, identifying 9 webcam/microphone cable illustrated 25 removing 38, 66, 67 webcam/microphone module removing 37, 66 Windows system restore point 81, 82 Windows Backup and Restore restoring files 78 Windows tools using 82 wireless antenna...
...63 TouchPad zone identifying 13 transporting guidelines 29 traveling with the computer 17 U USB 3.0 charging (powered), identifying 11 USB 3.0 port 10, 12 USB board removing 49 spare part number 21 USB ports, identifying 10, 12 V vents, identifying 11, 16 video, product description 2, 6 W webcam 9 webcam light, identifying 9 webcam module illustrated 25 webcam, identifying 9 webcam/microphone cable illustrated 25 removing 38, 66, 67 webcam/microphone module removing 37, 66 Windows system restore point 81, 82 Windows Backup and Restore restoring files 78 Windows tools using 82 wireless antenna...
