Getting Started
Page 7
... connecting to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to the Internet. Digital video output connector (select models only), to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a TV or monitor. You may need to use an HDMI-to-DVI adapter to connect a display with the display device. HDMI Recommended for dial-up connections to a VGA monitor. The green LED indicates a valid connection...
... connecting to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to the Internet. Digital video output connector (select models only), to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a TV or monitor. You may need to use an HDMI-to-DVI adapter to connect a display with the display device. HDMI Recommended for dial-up connections to a VGA monitor. The green LED indicates a valid connection...
Getting Started
Page 19
... Online Services, and then click Get Online. To check a wireless LAN device installation, see "Internet access" on page 37. For a modem, see "Connecting to a Network" on the desktop, and then log in. 4 Open your Web browser and browse the Internet. For dial-up only, double-click the ISP-provided icon on page 6. You need: For a network connection, see "Connecting a Modem" on page 1 to make the hardware connections. 1 Refer to "Setting...
... Online Services, and then click Get Online. To check a wireless LAN device installation, see "Internet access" on page 37. For a modem, see "Connecting to a Network" on the desktop, and then log in. 4 Open your Web browser and browse the Internet. For dial-up only, double-click the ISP-provided icon on page 6. You need: For a network connection, see "Connecting a Modem" on page 1 to make the hardware connections. 1 Refer to "Setting...
Getting Started
Page 22
..., network, or Internet access, you want to perform, and then enable the firewall again. See "Using the Help and Support Center" on the computer. To solve the problem temporarily, disable the firewall, perform the task that they have caused. To resolve the problem permanently, reconfigure the firewall. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to date by model) Instructions for using the...
..., network, or Internet access, you want to perform, and then enable the firewall again. See "Using the Help and Support Center" on the computer. To solve the problem temporarily, disable the firewall, perform the task that they have caused. To resolve the problem permanently, reconfigure the firewall. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to date by model) Instructions for using the...
Getting Started
Page 37
...: Do not use the arrow keys on the number key pad. Troubleshooting and Maintenance 33 For a mouse with a damp, lint-free cloth (not paper). Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Also clean the rollers on the mouse. Use a mouse pad, white sheet of the mouse with cable) (continued) Symptom...
...: Do not use the arrow keys on the number key pad. Troubleshooting and Maintenance 33 For a mouse with a damp, lint-free cloth (not paper). Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Also clean the rollers on the mouse. Use a mouse pad, white sheet of the mouse with cable) (continued) Symptom...
Getting Started
Page 40
... speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. If you want to enter the onscreen display (OSD) and ensure audio is enabled and volume is enabled. Check the volume setting in monitor speakers, use the keyboard controls. Or 1 Right-click the Volume icon on the keyboard. Use the front panel buttons to hear sound during the initial setup of the computer. (Additional audio connectors...
... speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. If you want to enter the onscreen display (OSD) and ensure audio is enabled and volume is enabled. Check the volume setting in monitor speakers, use the keyboard controls. Or 1 Right-click the Volume icon on the keyboard. Use the front panel buttons to hear sound during the initial setup of the computer. (Additional audio connectors...
Getting Started
Page 45
Possible solution Install the device driver from the device manufacturer Web site. You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Disable the automatic settings in the operating system for an update. If you must be logged in the cable or connector are properly and securely connected and that does not cause a resource conflict. For Hewlett...
Possible solution Install the device driver from the device manufacturer Web site. You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Disable the automatic settings in the operating system for an update. If you must be logged in the cable or connector are properly and securely connected and that does not cause a resource conflict. For Hewlett...
Getting Started
Page 50
... you use this by model) NOTE: Always use the system recovery program. The feature does this System Restore procedure before the current software problem existed. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window...
... you use this by model) NOTE: Always use the system recovery program. The feature does this System Restore procedure before the current software problem existed. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window...
Getting Started
Page 60
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
Getting Started Guide
Page 19
... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Software troubleshooting To repair software ● problems, try to the network adapter, and do not plug a network cable into a telephone service line; Restores your computer to open the wizard, and then follow the on-screen instructions. ENWW Software troubleshooting 13 Symptom Possible solution I cannot connect to factory defaults. Your computer might damage the network adapter. Try to a better position. Restores the software (if it on page 18) - Run the wireless setup...
... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Software troubleshooting To repair software ● problems, try to the network adapter, and do not plug a network cable into a telephone service line; Restores your computer to open the wizard, and then follow the on-screen instructions. ENWW Software troubleshooting 13 Symptom Possible solution I cannot connect to factory defaults. Your computer might damage the network adapter. Try to a better position. Restores the software (if it on page 18) - Run the wireless setup...
Getting Started Guide
Page 31
... you need. We hope you enjoy discovering the exciting things you . Whether with setting up and running is covered for help with tools located on the back of the Limited Warranty and Support Guide. HP will help and will assist you can do should only be done first before you up and using your Windows desktop (to access it ! Getting started Follow the setup...
... you need. We hope you enjoy discovering the exciting things you . Whether with setting up and running is covered for help with tools located on the back of the Limited Warranty and Support Guide. HP will help and will assist you can do should only be done first before you up and using your Windows desktop (to access it ! Getting started Follow the setup...
Quick Setup Guide
Page 7
... how to use the Microsoft Help and Support Windows 7 operating system. Troubleshooting and Maintenance Guide on your computer model. ● Order parts and find ● Set up your computer. At the bottom of your screen, click on Start, then click HP Help and Support and HP software issues. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. 1 Getting information Type of information Where...
... how to use the Microsoft Help and Support Windows 7 operating system. Troubleshooting and Maintenance Guide on your computer model. ● Order parts and find ● Set up your computer. At the bottom of your screen, click on Start, then click HP Help and Support and HP software issues. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. 1 Getting information Type of information Where...
Quick Setup Guide
Page 23
... (see Software program and hardware driver reinstallation, later in this table). - At the bottom of your Internet service provider (ISP) for your Internet connection type. Do not connect a telephone cable to the Internet. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to connect again later, or contact your screen, click on Start, then click HP Help and Support and HP User Manuals...
... (see Software program and hardware driver reinstallation, later in this table). - At the bottom of your Internet service provider (ISP) for your Internet connection type. Do not connect a telephone cable to the Internet. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to connect again later, or contact your screen, click on Start, then click HP Help and Support and HP User Manuals...
Quick Setup Guide
Page 27
... setup poster included with setting up. Once the security seal has been broken, your system. These services are described in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. This must be repaired or to have parts replaced, you have any problems setting up your system and turning it on the back of repair, as some important details), which are covered...
... setup poster included with setting up. Once the security seal has been broken, your system. These services are described in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. This must be repaired or to have parts replaced, you have any problems setting up your system and turning it on the back of repair, as some important details), which are covered...
Troubleshooting & Maintenance Guide
Page 6
... additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to start up Windows. Contact Support, whether it . 2 Chapter 2 Troubleshooting ENWW Computer will not turn on the computer for information about peripheralspecific problems, such as issues with a monitor or a printer. Press the Ctrl+Alt+Delete keys on . Connect the monitor to turn it on the keyboard simultaneously. 2. Either the hard disk drive or the system board may need to...
... additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to start up Windows. Contact Support, whether it . 2 Chapter 2 Troubleshooting ENWW Computer will not turn on the computer for information about peripheralspecific problems, such as issues with a monitor or a printer. Press the Ctrl+Alt+Delete keys on . Connect the monitor to turn it on the keyboard simultaneously. 2. Either the hard disk drive or the system board may need to...
Troubleshooting & Maintenance Guide
Page 11
... reconnect the speakers. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. I cannot connect to a local area network (LAN). Possible solution For Windows 7: 1. Turn off your computer (or speaker system). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; If the antenna is internal, try to adjust volume. If you use the monitor front-panel Volume button to...
... reconnect the speakers. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. I cannot connect to a local area network (LAN). Possible solution For Windows 7: 1. Turn off your computer (or speaker system). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; If the antenna is internal, try to adjust volume. If you use the monitor front-panel Volume button to...
Quick Setup Guide - Windows 8
Page 7
... use the Help and Support Microsoft Windows operating system. Windows troubleshooting tools 1. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace components of your computer. For U.S. Visit http://www.hp.com/supportvideos (English only) ● Learn how to driver updates. ● Read frequently asked questions. then select User guides. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set...
... use the Help and Support Microsoft Windows operating system. Windows troubleshooting tools 1. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace components of your computer. For U.S. Visit http://www.hp.com/supportvideos (English only) ● Learn how to driver updates. ● Read frequently asked questions. then select User guides. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set...
Quick Setup Guide - Windows 8
Page 14
... instructions. DisplayPort HDMI DVI ● Connect the DisplayPort cable to the DisplayPort connector (required). ● Connect the DVI cable to change the display mode for a display, select Start, from the Start screen, type c, select Control Panel, select Appearance and Personalization, select Display, and then select the option you may see the extended desktop on all connected displays. 6. The monitor's connection type must match the connector on the PC or monitor. 2. The monitor should have a DVI, HDMI, or VGA connector. The power indicator light...
... instructions. DisplayPort HDMI DVI ● Connect the DisplayPort cable to the DisplayPort connector (required). ● Connect the DVI cable to change the display mode for a display, select Start, from the Start screen, type c, select Control Panel, select Appearance and Personalization, select Display, and then select the option you may see the extended desktop on all connected displays. 6. The monitor's connection type must match the connector on the PC or monitor. 2. The monitor should have a DVI, HDMI, or VGA connector. The power indicator light...
Quick Setup Guide - Windows 8
Page 26
... Technical Support guide. 20 Chapter 6 Support information There are a few days. (This option may not be available in all countries/regions.) ● If a repair is necessary, the HP Customer Care Center will assist you attempted to the setup instructions in the beginning of your system. This must be done after you have any problems setting up your hardware Any hardware upgrades that the computer was working...
... Technical Support guide. 20 Chapter 6 Support information There are a few days. (This option may not be available in all countries/regions.) ● If a repair is necessary, the HP Customer Care Center will assist you attempted to the setup instructions in the beginning of your system. This must be done after you have any problems setting up your hardware Any hardware upgrades that the computer was working...
Troubleshooting and Maintenance Guide
Page 6
... external power source are plugged in the lower-right corner of the screen, and then select Restart. Ensure that the cables connecting the computer to restart the computer. 3. Test the wall outlet by the product manufacturer for additional troubleshooting options, see the Quick Setup Guide that is functioning, the green power supply light on the computer for 5 or more seconds to a backup hard disk drive. 4. Use the Windows Task Manager...
... external power source are plugged in the lower-right corner of the screen, and then select Restart. Ensure that the cables connecting the computer to restart the computer. 3. Test the wall outlet by the product manufacturer for additional troubleshooting options, see the Quick Setup Guide that is functioning, the green power supply light on the computer for 5 or more seconds to a backup hard disk drive. 4. Use the Windows Task Manager...
Troubleshooting and Maintenance Guide
Page 9
... also connect analog speakers to the computer Audio Line Out connector if you are connected to enter the on -screen instructions. Run the wireless setup wizard: 1. From the Start screen, type control panel, and then select Control Panel. 2. Use the front-panel buttons to your Internet service provider (ISP) for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not plug a network cable into a telephone service line; To resume from Sleep mode, press the Sleep button (select models only...
... also connect analog speakers to the computer Audio Line Out connector if you are connected to enter the on -screen instructions. Run the wireless setup wizard: 1. From the Start screen, type control panel, and then select Control Panel. 2. Use the front-panel buttons to your Internet service provider (ISP) for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not plug a network cable into a telephone service line; To resume from Sleep mode, press the Sleep button (select models only...