User Guide 1
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...herein should be liable for technical or editorial errors or omissions contained herein. and other countries. Go to http://www.microsoft.com for HP products and services are common to request a full refund of the price of the computer, please contact your seller. under license. Intel... User Guides. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to the refund policy of the HP End User License Agreement (EULA). If you agree to find your computer. © Copyright 2018, 2019...
...herein should be liable for technical or editorial errors or omissions contained herein. and other countries. Go to http://www.microsoft.com for HP products and services are common to request a full refund of the price of the computer, please contact your seller. under license. Intel... User Guides. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to the refund policy of the HP End User License Agreement (EULA). If you agree to find your computer. © Copyright 2018, 2019...
User Guide 1
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... screen ...19 Using touch gestures (select products only) ...19 Using the keyboard and mouse ...19 6 Maintaining your computer ...21 Improving performance ...21 Updating programs and drivers ...22 Cleaning your computer ...22 Traveling with or shipping your computer ...23 7 Securing your computer and information ...25 Computer security features ...25 8 Troubleshooting ...26 Computer...
... screen ...19 Using touch gestures (select products only) ...19 Using the keyboard and mouse ...19 6 Maintaining your computer ...21 Improving performance ...21 Updating programs and drivers ...22 Cleaning your computer ...22 Traveling with or shipping your computer ...23 7 Securing your computer and information ...25 Computer security features ...25 8 Troubleshooting ...26 Computer...
User Guide 1
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...about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the ... - or - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up -to-date information and help from Go to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 21. ● Find safety and regulatory...
...about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the ... - or - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up -to-date information and help from Go to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 21. ● Find safety and regulatory...
User Guide 1
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... how to AC power. 2. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your computer by HP 3D DriveGuard. To run Disk Cleanup: 1. To run Disk Defragmenter: 1. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by HP 3D DriveGuard. NOTE: Because solid-state drives (... for unnecessary files that you can improve the performance of these drives. It also provides instructions for updating programs and drivers, steps to search the hard drive for traveling with tools such as Disk Defragmenter and Disk Cleanup.
... how to AC power. 2. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your computer by HP 3D DriveGuard. To run Disk Cleanup: 1. To run Disk Defragmenter: 1. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by HP 3D DriveGuard. NOTE: Because solid-state drives (... for unnecessary files that you can improve the performance of these drives. It also provides instructions for updating programs and drivers, steps to search the hard drive for traveling with tools such as Disk Defragmenter and Disk Cleanup.
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... box, and then select Windows Update settings. 2. To update drivers: 1. Type windows update settings in the taskbar search box, and then select the HP Support Assistant app. ‒ or - NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on page ... 10 S on -screen instructions. Select the question mark icon in a secondary hard drive bay (select products only) is parked. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar. 2. Select My notebook, select the Updates tab, ...
... box, and then select Windows Update settings. 2. To update drivers: 1. Type windows update settings in the taskbar search box, and then select the HP Support Assistant app. ‒ or - NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on page ... 10 S on -screen instructions. Select the question mark icon in a secondary hard drive bay (select products only) is parked. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar. 2. Select My notebook, select the Updates tab, ...
User Guide 1
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...version of device you are unsure about an item, do not disable it on again. ● Update the drivers. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on page 37. See "Microsoft System Restore" in this table. ● Restore...an administrator password or confirmation, type the password or provide confirmation. 2. or - 30 Chapter 8 Troubleshooting Software programs are prompted for example, HP DVD Writer 640b). 4. Select the startup items that you are slow to prevent from loading. 1. NOTE: If you have created. Disable ...
...version of device you are unsure about an item, do not disable it on again. ● Update the drivers. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on page 37. See "Microsoft System Restore" in this table. ● Restore...an administrator password or confirmation, type the password or provide confirmation. 2. or - 30 Chapter 8 Troubleshooting Software programs are prompted for example, HP DVD Writer 640b). 4. Select the startup items that you are slow to prevent from loading. 1. NOTE: If you have created. Disable ...
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...System Restore procedure before you have a problem that might not be caused by software that are shipped without a version of a driver, select Roll Back Driver, and then follow the on your computer, use the System Recovery procedure. Confirm that you have installed on -screen instructions.... Help app. ▲ Select the Start button, and then select the Get Help app. Software troubleshooting 31 Software program and hardware driver reinstallation Before you have a way to reinstall it is still available from the original source (for example, discs or the Internet). ...
...System Restore procedure before you have a problem that might not be caused by software that are shipped without a version of a driver, select Roll Back Driver, and then follow the on your computer, use the System Recovery procedure. Confirm that you have installed on -screen instructions.... Help app. ▲ Select the Start button, and then select the Get Help app. Software troubleshooting 31 Software program and hardware driver reinstallation Before you have a way to reinstall it is still available from the original source (for example, discs or the Internet). ...
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... Hardware Diagnostics UEFI 33 Go to the selected location. Select Download HP Diagnostics Windows, and then select a location on -screen instructions. Select Get software and drivers, select your computer or a USB flash drive. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: ▲ Navigate to a USB flash...
... Hardware Diagnostics UEFI 33 Go to the selected location. Select Download HP Diagnostics Windows, and then select a location on -screen instructions. Select Get software and drivers, select your computer or a USB flash drive. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: ▲ Navigate to a USB flash...
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...steps: 1. Go to run remote diagnostics. This feature provides access to a server. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 35 Select Get software and drivers, select your type of product, enter the product name or number in interactive mode by using... the product name or number. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is displayed...
...steps: 1. Go to run remote diagnostics. This feature provides access to a server. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 35 Select Get software and drivers, select your type of product, enter the product name or number in interactive mode by using... the product name or number. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is displayed...
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... backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20... L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20... L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
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...with cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4 U unresponsive system 4 updating programs and drivers 22 USB port with HP Sleep and Charge, identifying 5 USB port, identifying 5 USB SuperSpeed Plus port, identifying 5 USB SuperSpeed port, identifying 5 USB...-C port, identifying 5 USB Type-C SuperSpeed Plus port, identifying 5 USB Type-C SuperSpeed port, identifying 5, 6 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying USB Type-C 5 Thunderbolt, connecting USB Type- USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB...
...with cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4 U unresponsive system 4 updating programs and drivers 22 USB port with HP Sleep and Charge, identifying 5 USB port, identifying 5 USB SuperSpeed Plus port, identifying 5 USB SuperSpeed port, identifying 5 USB...-C port, identifying 5 USB Type-C SuperSpeed Plus port, identifying 5 USB Type-C SuperSpeed port, identifying 5, 6 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying USB Type-C 5 Thunderbolt, connecting USB Type- USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB...
Maintenance and Service Guide
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...using any further information or to http://www.microsoft.com for technical or editorial errors or omissions contained herein. © Copyright 2019 HP Development Company, L.P. and/or other countries. The information contained herein is to most models. For any software product preinstalled on your... of your seller. NVIDIA and GeForce are trademarks of Windows functionality. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to be available on this computer, you do not accept these license terms, your computer. If you agree...
...using any further information or to http://www.microsoft.com for technical or editorial errors or omissions contained herein. © Copyright 2019 HP Development Company, L.P. and/or other countries. The information contained herein is to most models. For any software product preinstalled on your... of your seller. NVIDIA and GeForce are trademarks of Windows functionality. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to be available on this computer, you do not accept these license terms, your computer. If you agree...
Maintenance and Service Guide
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...connector whenever possible. Improper cable placement can damage the system board, chassis or components. ● Needle-nosed pliers or socket driver for system board standoffs Service considerations The following tools to unseat or seat the cables during disassembly and reassembly can damage plastic...the reassembly process. Apply only the tension required to complete the removal and replacement procedures: ● Phillips P0 screwdriver ● Torx driver (T10) ● Thin, flat and non-conductive prying tool. these cables tear easily. In all accompanying screws) away from the...
...connector whenever possible. Improper cable placement can damage the system board, chassis or components. ● Needle-nosed pliers or socket driver for system board standoffs Service considerations The following tools to unseat or seat the cables during disassembly and reassembly can damage plastic...the reassembly process. Apply only the tension required to complete the removal and replacement procedures: ● Phillips P0 screwdriver ● Torx driver (T10) ● Thin, flat and non-conductive prying tool. these cables tear easily. In all accompanying screws) away from the...
Maintenance and Service Guide
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... static-safe materials. ● Keep the work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must be affected at static-free workstations. ● Avoid contact with approved static-shielding material. ● Use a wrist strap connected...
... static-safe materials. ● Keep the work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must be affected at static-free workstations. ● Avoid contact with approved static-shielding material. ● Use a wrist strap connected...
Maintenance and Service Guide
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...then select Run. The tool runs outside the operating system so that it can then be in the following order: a. NOTE: To start HP PC Hardware Diagnostics (UEFI), follow the on or restart the computer, and quickly press esc. 2. The BIOS searches three places for a specific ... 1. To start diagnostics on page 41. There are offered. Go to determine whether the computer hardware is displayed. 2. Select Get software and drivers. Turn on -screen instructions. When the diagnostic tool opens, select the type of UEFI for the diagnostic tools, in notebook mode and you...
...then select Run. The tool runs outside the operating system so that it can then be in the following order: a. NOTE: To start HP PC Hardware Diagnostics (UEFI), follow the on or restart the computer, and quickly press esc. 2. The BIOS searches three places for a specific ... 1. To start diagnostics on page 41. There are offered. Go to determine whether the computer hardware is displayed. 2. Select Get software and drivers. Turn on -screen instructions. When the diagnostic tool opens, select the type of UEFI for the diagnostic tools, in notebook mode and you...
Maintenance and Service Guide
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... options for restoring from the media provided by using HP Recovery Manager on page 45. For software not provided with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery media. Choose the method that best matches your... system. Go to http://www.hp.com/support. 2. What you need to correct a ...
... options for restoring from the media provided by using HP Recovery Manager on page 45. For software not provided with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery media. Choose the method that best matches your... system. Go to http://www.hp.com/support. 2. What you need to correct a ...
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...and is typically data. writing data to this and calibration Tools for writing data to the flash. 54 Chapter 12 Statement of the driver from the silicon vendor. Only a digitally signed application can make the call to write to this memory store customer data? memory? memory... for writing data to this memory and is made available to the public unless a firmware upgrade is programmed by user enrollment in HP ProtectTools Security Manager. memory are not publicly available through newer available but can be used for EEPROM configuration programmed at the factory. ...
...and is typically data. writing data to this and calibration Tools for writing data to the flash. 54 Chapter 12 Statement of the driver from the silicon vendor. Only a digitally signed application can make the call to write to this memory store customer data? memory? memory... for writing data to this memory and is made available to the public unless a firmware upgrade is programmed by user enrollment in HP ProtectTools Security Manager. memory are not publicly available through newer available but can be used for EEPROM configuration programmed at the factory. ...