HP Engage Flex Pro G2 Support and Manuals
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User Guide - Page 3
Table of contents
1 About this guide...1
2 Locating HP resources...2 Product information...2 Support ...2 Product documentation ...3 Product diagnostics...3 Product updates ...4
3 Computer features...5 Standard configuration features ...5 HP Engage Flex Pro G2...6 Front panel components...6 Rear panel components ...6 Serial number location ...8 HP Engage Flex Pro-C G2 ...9 Front panel components...
User Guide - Page 7
... Table 2-1 Where to find product information
Topic
Location
Technical specifications Regulatory, Safety, and Environmental Notices
To find additional HP resources. Follow the instructions to find support information
Topic
Location
Product support
For HP support, go /quickspecs, and then select the link.
Table 2-2 Where to find your model name in the search box, and then select...
User Guide - Page 9
...Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find product updates
Topic
Location
Driver and BIOS updates
Go to http://www.hp.com/support and select Software and Drivers to find your product, and then select Manuals. Follow the instructions to find your product, and then select Manuals. See the computer Maintenance and Service Guide at http...
User Guide - Page 10
... from desktop to learn more about the hardware and software installed on your computer's features.
HP Engage Flex Pro G2 Retail System
HP Engage Flex Pro-C G2 Retail System
Computer features 5 3 Computer features
This chapter provides you with an overview of your computer model, run the HP Support Assistant utility. Standard configuration features
Features vary depending on page...
User Guide - Page 11
... a problem.
Rear panel components
To identify the rear panel components, use this illustration and table.
6 Chapter 3 Computer features Front panel components
To identify the front panel components, use this illustration and table. NOTE: Drive configuration varies by model.
If the light blinks red, the computer displays a diagnostic code to interpret the code. HP Engage Flex Pro G2...
User Guide - Page 22
...) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is not installed on page 18. The tool runs within the Windows operating system to support. If HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit failure ID code is running...
User Guide - Page 24
....
Follow the on -screen instructions to select
the specific Windows diagnostics version to be downloaded to your PC does not start HP PC Hardware Diagnostics UEFI, follow the on-screen instructions. In the Diagnostics section, select Download, and then follow the on -screen instructions. ● Contact support, and provide the failure ID code. NOTE: For some products...
Maintenance and Service Guide - Page 66
...Secure Boot, power management, virtualization support, and language
and keyboard type used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.
To access the Computer Setup Utilities menu, complete these steps: 1. 5 Computer Setup (F10) Utility
This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the...
Maintenance and Service Guide - Page 68
...revision
● Processor stepping
● Memory speed
● DIMM size (for each installed module)
● System BIOS version
● ME Firmware version (Intel only)
● Video BIOS version
● Reference code revision
● Super I/O firmware version
● USB Type-C® controller firmware version
● Born on date
● Serial number
● SKU number
●...
Maintenance and Service Guide - Page 78
... or cancel HP Sure Recover. If disabled, system firmware retrieves the recovery agent from Network is displayed.
Recover before Boot Failure Recovery
If enabled and HP Sure Recover is launched because of the recovery driver stored in the embedded secure storage device. OS Recovery Driver Version
Display the version of a boot failure, the user is installed.
Maintenance and Service Guide - Page 87
...: For more information about Computer Setup, see if the problem remains.
4.
Verify the correct ROM. Flash the ROM if needed.
3. Clear CMOS.
2. NOTE: The computer beeps once after a POST text message is POST Message Disabled. Replace the system board.
003-System Board Failure
DMA or timers.
1. If a POST error occurs, the screen will display...
Maintenance and Service Guide - Page 90
...
device might help identify any problem with specific devices.
301-Hard Disk 1: SMART Hard Drive Detects Imminent Failure
Hard drive will fix an erroneous error message.)
Determine whether hard drive is giving correct error message.
Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.)
3. Apply hard drive firmware patch if applicable. (Available at...
Maintenance and Service Guide - Page 101
... is a Windows-based utility that requires hardware replacement, a 24-digit failure ID code is installed, follow these steps to determine whether your mobile device, which takes you to the EAS page, where you can access it from HP Support Assistant: 1.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
After HP PC Hardware Diagnostics Windows is generated for...
Maintenance and Service Guide - Page 103
... the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to the selected location. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that are provided. Turn on -screen instructions. ● Contact support, and provide the failure ID code.
Starting HP PC Hardware Diagnostics...
Maintenance and Service Guide - Page 116
... 100 numeric error codes 80
O operating guidelines 12, 15 optical drive
illustrated 9 removal and replacement 23 option board illustrated 9 overheating, prevention 12, 15
P parallel port
illustrated 9 password
Power-On 89 security 89 Setup 89 PCI riser assembly illustrated 7 POST error messages 80 power button board removal and replacement 25 power cord set requirements country specific 105 power...
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