Charged $119.95 On Work Bell Bill For 'one Toronto Core' Directory Purchase

Charged $119.95 on work Bell bill for "One Toronto Core" directory purchase (we've never asked for this)Call the Bell call centre - put on hold while she talks to "supervisor" - 5 minutesComes back to tell me she has to transfer me to someone in my area - THAT would be helpful.On hold another 7 minutes - OH wait...music has stopped ------ ummmm...I'm getting dead air...................................... What a joke----------------- disconnected!!!!!!And then, nobody even called back.