Dell Technology Guide
Page 20
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 ... 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 ...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 ... 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 ...
Dell Technology Guide
Page 64
... touch pointer when I'm interacting with items on the pointing device. • The pointing device stops working after a few minutes of use. NOTE: Certain mice may need to reactivate the USB pointing device. 64 Navigation Devices (Mouse, Keyboard, Touch Pad) FOR MORE INFORMATION: To learn more about using a USB pointing device, see Windows...
... touch pointer when I'm interacting with items on the pointing device. • The pointing device stops working after a few minutes of use. NOTE: Certain mice may need to reactivate the USB pointing device. 64 Navigation Devices (Mouse, Keyboard, Touch Pad) FOR MORE INFORMATION: To learn more about using a USB pointing device, see Windows...
Dell Technology Guide
Page 274
Ensure that the voltage selection switch is working condition to help identify the problem. 274 Troubleshooting Multiple power strips connected to the same ...the computer malfunctions, the sequence of interference are securely connected to the system board (see the documentation shipped with similar products in known working by testing it with another device, such as a lamp. - Too many devices on properly. - Ensure that the computer turns ... installed. - - When the computer starts normally, the lights flash, and then turn off. Power, keyboard, and mouse extension cables -
Ensure that the voltage selection switch is working condition to help identify the problem. 274 Troubleshooting Multiple power strips connected to the same ...the computer malfunctions, the sequence of interference are securely connected to the system board (see the documentation shipped with similar products in known working by testing it with another device, such as a lamp. - Too many devices on properly. - Ensure that the computer turns ... installed. - - When the computer starts normally, the lights flash, and then turn off. Power, keyboard, and mouse extension cables -
Dell Technology Guide
Page 276
...see "Working With Options on the System Setup Program Screen" on page 292). N O T I M E R T I C K I O N - DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. I N V A L I D C O N F I G U R A T I O N I N F O R M A T I N T E R R U P T - F L A S H P A R T W R I L U R E - K E Y B O A R D F A I T E P R O T E C T E D E R R O R - S.M.A.R.T error, possible HDD failure. HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. K E Y B O A R D F A I L U R E - Keyboard failure or keyboard cable loose (see "Keyboard Problems...
...see "Working With Options on the System Setup Program Screen" on page 292). N O T I M E R T I C K I O N - DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. I N V A L I D C O N F I G U R A T I O N I N F O R M A T I N T E R R U P T - F L A S H P A R T W R I L U R E - K E Y B O A R D F A I T E P R O T E C T E D E R R O R - S.M.A.R.T error, possible HDD failure. HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. K E Y B O A R D F A I L U R E - Keyboard failure or keyboard cable loose (see "Keyboard Problems...
Dell Technology Guide
Page 282
then, shut down your system board, keyboard, display, memory, hard drive, and so on your computer. 3 When the DELL™ logo appears, press immediately. Starting the Dell Diagnostics on Desktop Computers NOTE: If your computer cannot display a screen image, see the Microsoft® Windows® desktop... logo appears, continue to wait until you want to be working properly. 2 Turn on page 284. Press any key to an electrical outlet that no diagnostics utility partition has been found, run . 6 Continue with "Using the Dell Diagnostics Main Menu" on (or restart) your hard drive....
then, shut down your system board, keyboard, display, memory, hard drive, and so on your computer. 3 When the DELL™ logo appears, press immediately. Starting the Dell Diagnostics on Desktop Computers NOTE: If your computer cannot display a screen image, see the Microsoft® Windows® desktop... logo appears, continue to wait until you want to be working properly. 2 Turn on page 284. Press any key to an electrical outlet that no diagnostics utility partition has been found, run . 6 Continue with "Using the Dell Diagnostics Main Menu" on (or restart) your hard drive....
Dell Technology Guide
Page 292
Connect a properly working keyboard to the computer. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL - Straighten any bent pins. • Remove any of the procedures in this section, ...device is firmly connected to the computer. • Shut down the computer (see "Contacting Dell" on page 280. I F Y O U H A V E P R O B L E M S W I T H A D E L L I E E E 1 3 9 4 D E V I C E - CHECK THE KEYBOARD CABLE - • Ensure that the cable is not damaged or frayed and check cable connectors for External...
Connect a properly working keyboard to the computer. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL - Straighten any bent pins. • Remove any of the procedures in this section, ...device is firmly connected to the computer. • Shut down the computer (see "Contacting Dell" on page 280. I F Y O U H A V E P R O B L E M S W I T H A D E L L I E E E 1 3 9 4 D E V I C E - CHECK THE KEYBOARD CABLE - • Ensure that the cable is not damaged or frayed and check cable connectors for External...
Dell Technology Guide
Page 297
... • Remove and then reinstall any power strips being used are plugged into an electrical outlet and are turned on the keyboard, move the mouse, or press the power button to the same power strip Troubleshooting 297 Computers" on properly. • ... the power cable in the power connector on the back of interference are: • Power, keyboard, and mouse extension cables • Too many devices connected to resume normal operation. The computer is either turned off or is working condition to verify that the computer turns on page 275. I F T H E P O W E R L I G H T I S B L I N K...
... • Remove and then reinstall any power strips being used are plugged into an electrical outlet and are turned on the keyboard, move the mouse, or press the power button to the same power strip Troubleshooting 297 Computers" on properly. • ... the power cable in the power connector on the back of interference are: • Power, keyboard, and mouse extension cables • Too many devices connected to resume normal operation. The computer is either turned off or is working condition to verify that the computer turns on page 275. I F T H E P O W E R L I G H T I S B L I N K...
Dell Technology Guide
Page 302
...outlet is blinking, press a key on . • If the power light is working by testing it with another device, such as shown on the setup diagram for your graphics card, go to support.dell.com. NOTICE: If your computer came with your computer. Video and Monitor Problems CAUTION... with a PCI graphics card installed, removal of the procedures in a safe and secure location. Ensure that the monitor is turned on the keyboard or move the mouse to resume normal operation. For additional safety best practices information, see the monitor's documentation. however, the card is required...
...outlet is blinking, press a key on . • If the power light is working by testing it with another device, such as shown on the setup diagram for your graphics card, go to support.dell.com. NOTICE: If your computer came with your computer. Video and Monitor Problems CAUTION... with a PCI graphics card installed, removal of the procedures in a safe and secure location. Ensure that the monitor is turned on the keyboard or move the mouse to resume normal operation. For additional safety best practices information, see the monitor's documentation. however, the card is required...
Dell Technology Guide
Page 304
... power light is off, the computer is either turned off or is in known working by testing it with your computer). • If the power light is blinking amber, the computer is turned on the keyboard, move the mouse, or press the power button to the system board (see ... states: • If the power light is blue and the computer is plugged into both the power connector on properly. - Contact Dell (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Ensure that the main power cable and front panel cable are securely connected to resume normal operation.
... power light is off, the computer is either turned off or is in known working by testing it with your computer). • If the power light is blinking amber, the computer is turned on the keyboard, move the mouse, or press the power button to the system board (see ... states: • If the power light is blue and the computer is plugged into both the power connector on properly. - Contact Dell (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Ensure that the main power cable and front panel cable are securely connected to resume normal operation.
Dell Technology Guide
Page 335
... assume the risk of loss during operations, or try other troubleshooting steps possible only at or near the computer. CAUTION: Before working inside your computer, follow the safety instructions shipped with the item(s) being returned (power cables, software, guides, and so on... your call . Remember to fill out the Diagnostics Checklist (see the Regulatory Compliance Homepage at the keyboard, relay detailed information during shipment to type some commands at www.dell.com/regulatory_compliance. 3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 336...
... assume the risk of loss during operations, or try other troubleshooting steps possible only at or near the computer. CAUTION: Before working inside your computer, follow the safety instructions shipped with the item(s) being returned (power cables, software, guides, and so on... your call . Remember to fill out the Diagnostics Checklist (see the Regulatory Compliance Homepage at the keyboard, relay detailed information during shipment to type some commands at www.dell.com/regulatory_compliance. 3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 336...