Maintenance and Service Guide
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Disconnect all external devices from the computer. 3. Remove the SSD module (see Bottom cover on page 25). 5. Turn off or in models without the Windows operating system 806344-xxx Includes 8 GB of system memory and 2 GB of discrete graphics memory for use the following cables from the system board. (1): Display cable (2): Left speaker cable (3): Power connector cable (4): Left light assembly 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Disconnect the power from the...
Disconnect all external devices from the computer. 3. Remove the SSD module (see Bottom cover on page 25). 5. Turn off or in models without the Windows operating system 806344-xxx Includes 8 GB of system memory and 2 GB of discrete graphics memory for use the following cables from the system board. (1): Display cable (2): Left speaker cable (3): Power connector cable (4): Left light assembly 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Disconnect the power from the...
Maintenance and Service Guide
Page 58
... screen reports a successful installation, you connect your hard drive that has an .exe extension (for HP updates now. 3. You will need this path when you recorded earlier, open the folder on the screen after it to the BIOS version currently installed on -screen instructions to download your hard drive. 52 Chapter 7 Windows Using Setup Utility (BIOS) in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. 1. NOTE: After a message on battery power...
... screen reports a successful installation, you connect your hard drive that has an .exe extension (for HP updates now. 3. You will need this path when you recorded earlier, open the folder on the screen after it to the BIOS version currently installed on -screen instructions to download your hard drive. 52 Chapter 7 Windows Using Setup Utility (BIOS) in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. 1. NOTE: After a message on battery power...
Maintenance and Service Guide
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... then make a note of the BIOS version. 3. Click your selection to reliable external power using the AC adapter. If the update is connected to install the update. Type file in the taskbar. 2. You may need to access this information to locate the update later, after the download is connected to the hard drive. During the download and installation, follow the on page 54. or - ▲ Use Setup Utility (BIOS). Follow the on -screen instructions to download your hard drive designation...
... then make a note of the BIOS version. 3. Click your selection to reliable external power using the AC adapter. If the update is connected to install the update. Type file in the taskbar. 2. You may need to access this information to locate the update later, after the download is connected to the hard drive. During the download and installation, follow the on page 54. or - ▲ Use Setup Utility (BIOS). Follow the on -screen instructions to download your hard drive designation...
Maintenance and Service Guide
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... the blank USB flash drive or the number of blank DVD discs that best matches your computer from the HP Recovery partition or HP Recovery media. For more information, see Recovering using HP Recovery Manager on an external device, such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; From the Start screen, type help, and then select Help and Support. ● If you need to http...
... the blank USB flash drive or the number of blank DVD discs that best matches your computer from the HP Recovery partition or HP Recovery media. For more information, see Recovering using HP Recovery Manager on an external device, such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; From the Start screen, type help, and then select Help and Support. ● If you need to http...
Maintenance and Service Guide
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...then configures the settings for recovery discs or a recovery USB flash drive. To start HP Recovery Manager from the HP Recovery media. or - 60 Chapter 10 Backing up any personal data you wish to know ● HP Recovery Manager recovers only software that was installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardwarerelated drivers and software, but not other software applications. ● Factory Reset-Restores the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option...
...then configures the settings for recovery discs or a recovery USB flash drive. To start HP Recovery Manager from the HP Recovery media. or - 60 Chapter 10 Backing up any personal data you wish to know ● HP Recovery Manager recovers only software that was installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardwarerelated drivers and software, but not other software applications. ● Factory Reset-Restores the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option...
Maintenance and Service Guide
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... Start screen, type recovery, and then select HP Recovery Manager. 2. or - Follow the on page 58. Select the optical drive or USB flash drive you created into an optional external optical drive, and then restart the computer. - You can change the selection for an optical drive or a USB flash drive. Restore and recovery 61 See Changing the computer boot order on -screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you can change the computer boot order, which is not working properly. 1. Using HP Recovery media to recover...
... Start screen, type recovery, and then select HP Recovery Manager. 2. or - Follow the on page 58. Select the optical drive or USB flash drive you created into an optional external optical drive, and then restart the computer. - You can change the selection for an optical drive or a USB flash drive. Restore and recovery 61 See Changing the computer boot order on -screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you can change the computer boot order, which is not working properly. 1. Using HP Recovery media to recover...
Maintenance and Service Guide
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... the Start button, and then select the Get started app. ● If you need to recover the computer's original factory partition and content, or if you have replaced the hard drive, you have not already created recovery media, see Recovering using HP Recovery Manager on page 62. If you have not already created recovery media, see Recovering using HP Recovery Manager on -screen instructions. ● If you want to remove the recovery partition to correct computer issues. ● HP Recovery media must either created or...
... the Start button, and then select the Get started app. ● If you need to recover the computer's original factory partition and content, or if you have replaced the hard drive, you have not already created recovery media, see Recovering using HP Recovery Manager on page 62. If you have not already created recovery media, see Recovering using HP Recovery Manager on -screen instructions. ● If you want to remove the recovery partition to correct computer issues. ● HP Recovery media must either created or...
Maintenance and Service Guide
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... down the volume down the Windows button; or Turn on products that support this function. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Select the optical drive or USB flash drive from the HP Recovery partition. Insert the HP Recovery media. 2. Follow these steps. 1. IMPORTANT: After you remove the HP Recovery partition, you remove the Recovery partition, create HP Recovery media; So before beginning these steps to free up , restoring, and recovering in Windows 10...
... down the volume down the Windows button; or Turn on products that support this function. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Select the optical drive or USB flash drive from the HP Recovery partition. Insert the HP Recovery media. 2. Follow these steps. 1. IMPORTANT: After you remove the HP Recovery partition, you remove the Recovery partition, create HP Recovery media; So before beginning these steps to free up , restoring, and recovering in Windows 10...
Maintenance and Service Guide
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... battery disconnecting 27 removal 33 spare part number 15, 18, 33 bezel spare part number 16 BIOS determining version 51, 53 downloading an update 52, 54 starting the Setup Utility 53 updating 51, 53 Bluetooth label 12 boot order changing 66 changing HP Recovery Manager 61 bottom 12 bottom cover removal 25 spare part number 25 buttons left touchpad 6 power 8 right touchpad 6 C caps lock light, identifying 7 chipset, product description 1 components display 3 right side 4 top 6 computer major components 13 specifications 49 connector, power 5 D deleted files restoring 59 display specifications...
... battery disconnecting 27 removal 33 spare part number 15, 18, 33 bezel spare part number 16 BIOS determining version 51, 53 downloading an update 52, 54 starting the Setup Utility 53 updating 51, 53 Bluetooth label 12 boot order changing 66 changing HP Recovery Manager 61 bottom 12 bottom cover removal 25 spare part number 25 buttons left touchpad 6 power 8 right touchpad 6 C caps lock light, identifying 7 chipset, product description 1 components display 3 right side 4 top 6 computer major components 13 specifications 49 connector, power 5 D deleted files restoring 59 display specifications...
Maintenance and Service Guide
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...chipset 1 display panel 1 external media cards 2 graphics 1 memory 1 microphone 1 operating system 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 2 storage 1 video 1 wireless 2 product name 1 product name and number, computer 11 programmable gaming keys, identifying 9 R recover options 64 recovery 60 discs 59, 61, 63, 65 HP Recovery Manager 60, 64 media 61, 65 starting 65 supported discs 59, 63 system 64 USB flash drive 61, 65 using HP Recovery media 59, 63 recovery media creating 58, 62 creating using HP Recovery Manager 59, 63 recovery partition 60 removing 61, 66...
...chipset 1 display panel 1 external media cards 2 graphics 1 memory 1 microphone 1 operating system 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 2 storage 1 video 1 wireless 2 product name 1 product name and number, computer 11 programmable gaming keys, identifying 9 R recover options 64 recovery 60 discs 59, 61, 63, 65 HP Recovery Manager 60, 64 media 61, 65 starting 65 supported discs 59, 63 system 64 USB flash drive 61, 65 using HP Recovery media 59, 63 recovery media creating 58, 62 creating using HP Recovery Manager 59, 63 recovery partition 60 removing 61, 66...
User Guide
Page 7
... ...48 Improving performance ...48 Handling drives ...48 Using Disk Cleanup ...48 Updating programs and drivers ...48 Cleaning your computer ...49 Cleaning procedures ...49 Cleaning the display ...49 Cleaning the sides or cover 50 Cleaning the touchpad, keyboard, or mouse 50 Traveling with or shipping your computer ...50 10 Securing your computer and information ...52 Using passwords ...52 Setting Windows passwords ...53 Setting Setup Utility (BIOS) passwords 53 Using Internet security software ...53 vii
... ...48 Improving performance ...48 Handling drives ...48 Using Disk Cleanup ...48 Updating programs and drivers ...48 Cleaning your computer ...49 Cleaning procedures ...49 Cleaning the display ...49 Cleaning the sides or cover 50 Cleaning the touchpad, keyboard, or mouse 50 Traveling with or shipping your computer ...50 10 Securing your computer and information ...52 Using passwords ...52 Setting Windows passwords ...53 Setting Setup Utility (BIOS) passwords 53 Using Internet security software ...53 vii
User Guide
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... a BIOS update ...57 Using HP PC Hardware Diagnostics (UEFI) ...57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 12 Backing up, restoring, and recovering ...59 Creating recovery media and backups ...59 Creating HP Recovery media ...59 Restore and recovery ...60 Recovering using HP Recovery Manager 61 What you need to know 61 Using the HP Recovery partition (select models only 61 Using HP Recovery media to recover 62 Changing the computer boot order 62 Removing the HP Recovery partition (select models only 62 13 Specifications ...63 Input power ...63 Operating...
... a BIOS update ...57 Using HP PC Hardware Diagnostics (UEFI) ...57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 12 Backing up, restoring, and recovering ...59 Creating recovery media and backups ...59 Creating HP Recovery media ...59 Restore and recovery ...60 Recovering using HP Recovery Manager 61 What you need to know 61 Using the HP Recovery partition (select models only 61 Using HP Recovery media to recover 62 Changing the computer boot order 62 Removing the HP Recovery partition (select models only 62 13 Specifications ...63 Input power ...63 Operating...
User Guide
Page 22
... click Load Default to return the user profile to create an unlimited number of the number keys. To create user profiles: 1. Current settings Current Settings in HP OMEN Control shows you the current, active state of the user profile. From the Windows desktop, click the HP OMEN Control icon . 2. You can view and change settings and they are customized and saved for future use: 1. Click the Save icon, and then type the name...
... click Load Default to return the user profile to create an unlimited number of the number keys. To create user profiles: 1. Current settings Current Settings in HP OMEN Control shows you the current, active state of the user profile. From the Windows desktop, click the HP OMEN Control icon . 2. You can view and change settings and they are customized and saved for future use: 1. Click the Save icon, and then type the name...
User Guide
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... settings in HP OMEN Control, you can disable keys on the keyboard as well as the touchpad and touch screen. From the Windows desktop, click the HP OMEN Control icon . 2. On the keyboard image, click the lighting zone you want to a user profile. NOTE: Repeat steps 2 through 4 for each lighting zone you want to change , and then assign it to customize. 4. Advanced keyboard settings 17 You can have more control over your keyboard functions...
... settings in HP OMEN Control, you can disable keys on the keyboard as well as the touchpad and touch screen. From the Windows desktop, click the HP OMEN Control icon . 2. On the keyboard image, click the lighting zone you want to a user profile. NOTE: Repeat steps 2 through 4 for each lighting zone you want to change , and then assign it to customize. 4. Advanced keyboard settings 17 You can have more control over your keyboard functions...
User Guide
Page 48
... a DVD or a BD. Press the Windows key in HP OMEN Control. NOTE: A wireless network must be set up before a wireless connection is connected to a simultaneous display on page 17. Using Windows shortcut keys Windows provides shortcuts so that you hold down the key. TIP: You can perform actions quickly. See Advanced keyboard settings on both the computer and the monitor. Icon Key Description fn+f1 Opens Help and Support, which provides tutorials, information about the Windows operating...
... a DVD or a BD. Press the Windows key in HP OMEN Control. NOTE: A wireless network must be set up before a wireless connection is connected to a simultaneous display on page 17. Using Windows shortcut keys Windows provides shortcuts so that you hold down the key. TIP: You can perform actions quickly. See Advanced keyboard settings on both the computer and the monitor. Icon Key Description fn+f1 Opens Help and Support, which provides tutorials, information about the Windows operating...
User Guide
Page 51
... exits Sleep, the power lights turn on -screen instructions. Click Save changes. Click Require a password (recommended). To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key on wakeup. 3. NOTE: If you have set the computer to create a user account password or change your current user account password, click Create or change other power settings and timeouts using Power Options. 1. In the left pane, click Require a password on the keyboard. ●...
... exits Sleep, the power lights turn on -screen instructions. Click Save changes. Click Require a password (recommended). To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key on wakeup. 3. NOTE: If you have set the computer to create a user account password or change your current user account password, click Create or change other power settings and timeouts using Power Options. 1. In the left pane, click Require a password on the keyboard. ●...
User Guide
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... on -screen instructions to download your hard drive. Follow any device, cable, or cord. 1. The tool runs outside the operating system so that are revealed on the screen after it to the BIOS version currently installed on your BIOS, make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Follow the on -screen instructions. NOTE...
... on -screen instructions to download your hard drive. Follow any device, cable, or cord. 1. The tool runs outside the operating system so that are revealed on the screen after it to the BIOS version currently installed on your BIOS, make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Follow the on -screen instructions. NOTE...
User Guide
Page 68
... finished creating all of the recovery DVDs. the drive cannot be connected to a USB port on an external device, such as a USB hub. ● Be sure that the computer is connected to AC power before you use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to be prompted to its original state. If you ever need to correct a problem with the computer. From the Start screen, type help...
... finished creating all of the recovery DVDs. the drive cannot be connected to a USB port on an external device, such as a USB hub. ● Be sure that the computer is connected to AC power before you use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to be prompted to its original state. If you ever need to correct a problem with the computer. From the Start screen, type help...
User Guide
Page 73
... 15 gaming profiles, creating 14 gaming shortcut keys 18 H HDMI configuring audio 29 HDMI port connecting 28 identifying 6, 26 headphones and microphones, connecting 27 Hibernation exiting 43 initiated during critical battery level 45 initiating 43 high-definition devices, connecting 28, 29, 30 HP and third-party software updates, installing 54 HP OMEN Control 13 HP PC Hardware Diagnostics (UEFI) downloading 58 using 57 HP Performance Advisor 41 device information 4 HP Recovery Manager correcting boot problems 62 starting 61 HP Recovery media creating 59 recovery 62 HP Recovery partition...
... 15 gaming profiles, creating 14 gaming shortcut keys 18 H HDMI configuring audio 29 HDMI port connecting 28 identifying 6, 26 headphones and microphones, connecting 27 Hibernation exiting 43 initiated during critical battery level 45 initiating 43 high-definition devices, connecting 28, 29, 30 HP and third-party software updates, installing 54 HP OMEN Control 13 HP PC Hardware Diagnostics (UEFI) downloading 58 using 57 HP Performance Advisor 41 device information 4 HP Recovery Manager correcting boot problems 62 starting 61 HP Recovery media creating 59 recovery 62 HP Recovery partition...
User Guide
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... 38 S scrolling touchpad gesture 32 security, wireless 22 serial number, computer 12 service labels, locating 12 setting password protection on wakeup 43 setup of WLAN 22 Setup Utility (BIOS) passwords 53 shipping the computer 50 shutdown 47 Sleep exiting 43 initiating 43 slots, memory card reader 5, 26 software updates, installing 54 software, Disk Cleanup 48 speakers connecting 27 identifying 10, 26 supported discs recovery 59 system recovery 61 system restore point creating 59 T testing an AC adapter 46 testing audio features 27 touch screen turn off...
... 38 S scrolling touchpad gesture 32 security, wireless 22 serial number, computer 12 service labels, locating 12 setting password protection on wakeup 43 setup of WLAN 22 Setup Utility (BIOS) passwords 53 shipping the computer 50 shutdown 47 Sleep exiting 43 initiating 43 slots, memory card reader 5, 26 software updates, installing 54 software, Disk Cleanup 48 speakers connecting 27 identifying 10, 26 supported discs recovery 59 system recovery 61 system restore point creating 59 T testing an AC adapter 46 testing audio features 27 touch screen turn off...