Maintenance and Service Guide
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... parts 35 Component replacement procedures ...35 Battery ...36 WLAN module ...38 Speakers ...40 Memory card reader board ...42 TouchPad ...43 Hinge covers ...45 System support brackets ...46 Power connector cable ...48 Fans ...49 USB board ...51 Heat sink ...53 Power button board ...56 System board ...58 Display assembly ...61 Keyboard/top cover ...63 Display bezel ...66 Display hinges ...68 Webcam ...70 Display panel ...72 Display cable and webcam cable ...75 WLAN antennas ...77 Back cover ...79 7 Using Setup Utility (BIOS) ...80 Starting Setup Utility (BIOS) ...80 Updating Setup Utility...
... parts 35 Component replacement procedures ...35 Battery ...36 WLAN module ...38 Speakers ...40 Memory card reader board ...42 TouchPad ...43 Hinge covers ...45 System support brackets ...46 Power connector cable ...48 Fans ...49 USB board ...51 Heat sink ...53 Power button board ...56 System board ...58 Display assembly ...61 Keyboard/top cover ...63 Display bezel ...66 Display hinges ...68 Webcam ...70 Display panel ...72 Display cable and webcam cable ...75 WLAN antennas ...77 Back cover ...79 7 Using Setup Utility (BIOS) ...80 Starting Setup Utility (BIOS) ...80 Updating Setup Utility...
Maintenance and Service Guide
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... screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following tools to prevent damage. 4 Removal and replacement procedures preliminary requirements Tools required You will need the following sections include some of the considerations that you must keep in mind during disassembly and reassembly can damage plastic parts. Plastic parts CAUTION: Using excessive force during disassembly and assembly procedures.
... screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following tools to prevent damage. 4 Removal and replacement procedures preliminary requirements Tools required You will need the following sections include some of the considerations that you must keep in mind during disassembly and reassembly can damage plastic parts. Plastic parts CAUTION: Using excessive force during disassembly and assembly procedures.
Maintenance and Service Guide
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... these steps: 1. Make special note of each screw and screw lock size and location during removal and replacement. Hard drive NOTE: The hard drive spare part does not include the hard drive bracket (929561-001) or connector cable (929450-001). Remove the battery (see Battery on page 15 for Customer Self-Repair parts. See Labels on page 36). NOTE: The Customer Self-Repair program is supported in all external devices connected to the computer...
... these steps: 1. Make special note of each screw and screw lock size and location during removal and replacement. Hard drive NOTE: The hard drive spare part does not include the hard drive bracket (929561-001) or connector cable (929450-001). Remove the battery (see Battery on page 15 for Customer Self-Repair parts. See Labels on page 36). NOTE: The Customer Self-Repair program is supported in all external devices connected to the computer...
Maintenance and Service Guide
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... hard drive designation. NOTE: After a message on your hard drive. Updating Setup Utility (BIOS) 81 Type file in an optional docking device, or connected to the BIOS version currently installed on battery power, docked in the taskbar search box, and then select File Explorer. 2. b. Click your computer. Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Make a note of the path to a network, consult the network administrator before installing any device, cable...
... hard drive designation. NOTE: After a message on your hard drive. Updating Setup Utility (BIOS) 81 Type file in an optional docking device, or connected to the BIOS version currently installed on battery power, docked in the taskbar search box, and then select File Explorer. 2. b. Click your computer. Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Make a note of the path to a network, consult the network administrator before installing any device, cable...
Maintenance and Service Guide
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... HP Support Assistant app. - If HP PC Hardware Diagnostics Windows is installed, follow the on-screen instructions. Select the Start button, and then select HP Help and Support. Type support in order to diagnose hardware failures. For assistance in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided. 82 Chapter 8 Using HP PC Hardware Diagnostics b. To access HP PC Hardware Diagnostics Windows...
... HP Support Assistant app. - If HP PC Hardware Diagnostics Windows is installed, follow the on-screen instructions. Select the Start button, and then select HP Help and Support. Type support in order to diagnose hardware failures. For assistance in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided. 82 Chapter 8 Using HP PC Hardware Diagnostics b. To access HP PC Hardware Diagnostics Windows...
Maintenance and Service Guide
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... (headphone)/audio-in (microphone) jack, identifying 5, 7 B Back cover removal 79 spare part numbers 79 backup, creating 87 backups 87 Battery spare part number 23 battery removal 36 spare part number 36 Bezel spare part number 24 BIOS determining version 80 downloading an update 81 starting the Setup Utility 80 updating 80 Bluetooth label 16 boot order, changing 88 Bottom cover spare part number 23 buttons left TouchPad 9 power 11 right TouchPad 9 caps lock light, identifying 10 components bottom 14 display 8 left side 5 right side 4 computer major components 18 computer specifications 89...
... (headphone)/audio-in (microphone) jack, identifying 5, 7 B Back cover removal 79 spare part numbers 79 backup, creating 87 backups 87 Battery spare part number 23 battery removal 36 spare part number 36 Bezel spare part number 24 BIOS determining version 80 downloading an update 81 starting the Setup Utility 80 updating 80 Bluetooth label 16 boot order, changing 88 Bottom cover spare part number 23 buttons left TouchPad 9 power 11 right TouchPad 9 caps lock light, identifying 10 components bottom 14 display 8 left side 5 right side 4 computer major components 18 computer specifications 89...
Maintenance and Service Guide
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... 93 set requirements 92 power lights, identifying 10 power requirements, product description 2 processor product description 1 product description audio 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 keyboard 2 memory module 1 microphone 1 operating system 2 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 serviceability 3 video 1 wireless 2 product name 1 product name and number, computer 15 PRT SC key 12 R recovery 87 discs 88 HP Recovery partition 88 media 88 USB flash drive 88 recovery media creating using HP...
... 93 set requirements 92 power lights, identifying 10 power requirements, product description 2 processor product description 1 product description audio 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 keyboard 2 memory module 1 microphone 1 operating system 2 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 serviceability 3 video 1 wireless 2 product name 1 product name and number, computer 15 PRT SC key 12 R recovery 87 discs 88 HP Recovery partition 88 media 88 USB flash drive 88 recovery media creating using HP...
User Guide
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Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...9 Keyboard area ...10 TouchPad ...10 Lights ...11 Button ...12 Special keys ...13 Action keys ...14 Bottom ...15 Labels ...16 HP OMEN Command Center ...18 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls ...19 Airplane mode key ...19 Operating system controls 19 Connecting to a WLAN ...20 Using HP Mobile Broadband (select products only 21...
Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...9 Keyboard area ...10 TouchPad ...10 Lights ...11 Button ...12 Special keys ...13 Action keys ...14 Bottom ...15 Labels ...16 HP OMEN Command Center ...18 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls ...19 Airplane mode key ...19 Operating system controls 19 Connecting to a WLAN ...20 Using HP Mobile Broadband (select products only 21...
User Guide
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... Setting Setup Utility (BIOS) passwords 44 Using Windows Hello (select products only) ...44 Using Internet security software ...45 Using antivirus software ...45 Using firewall software ...45 Installing software updates ...45 Using HP Managed Services (select products only 46 Securing your wireless network ...46 Backing up your software applications and information 46 Using an optional security cable (select products only 46 9 Using Setup Utility (BIOS) ...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update...
... Setting Setup Utility (BIOS) passwords 44 Using Windows Hello (select products only) ...44 Using Internet security software ...45 Using antivirus software ...45 Using firewall software ...45 Installing software updates ...45 Using HP Managed Services (select products only 46 Securing your wireless network ...46 Backing up your software applications and information 46 Using an optional security cable (select products only 46 9 Using Setup Utility (BIOS) ...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update...
User Guide
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... you begin ...55 Creating the recovery media 55 Using the HP Cloud Recovery Download Tool to create recovery media 56 Restoring and recovery ...56 Restoring, resetting, and refreshing using Windows tools 56 Restoring using HP Recovery Manager and the HP Recovery partition 56 Recovering using HP Recovery Manager 56 Recovering using the HP Recovery partition (select products only 57 Recovering using HP Recovery media 57 Changing the computer boot order 58 Removing the HP Recovery partition (select products only 58 12 Specifications ...59 Input power ...59 Operating environment ...60 13...
... you begin ...55 Creating the recovery media 55 Using the HP Cloud Recovery Download Tool to create recovery media 56 Restoring and recovery ...56 Restoring, resetting, and refreshing using Windows tools 56 Restoring using HP Recovery Manager and the HP Recovery partition 56 Recovering using HP Recovery Manager 56 Recovering using the HP Recovery partition (select products only 57 Recovering using HP Recovery media 57 Changing the computer boot order 58 Removing the HP Recovery partition (select products only 58 12 Specifications ...59 Input power ...59 Operating environment ...60 13...
User Guide
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..., and then select Network & Internet Settings. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a wireless network Your computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights. Operating system controls The Network and Sharing Center...
..., and then select Network & Internet Settings. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a wireless network Your computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights. Operating system controls The Network and Sharing Center...
User Guide
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.... To connect wireless headsets to adjust system volume, change sound settings: ▲ Type control panel in a setting free of background noise. As a result, your computer. Your computer may include advanced audio features that enables you need a USB Type-C cable, purchased separately. To reduce the risk of the video ports on the computer. To see the Regulatory, Safety and Environmental Notices. Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer to connect an external monitor, projector...
.... To connect wireless headsets to adjust system volume, change sound settings: ▲ Type control panel in a setting free of background noise. As a result, your computer. Your computer may include advanced audio features that enables you need a USB Type-C cable, purchased separately. To reduce the risk of the video ports on the computer. To see the Regulatory, Safety and Environmental Notices. Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer to connect an external monitor, projector...
User Guide
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... computer in an optional docking device or connected to a USB port is not necessary to run more efficiently. 7 Maintaining your computer It is important to perform regular maintenance to keep your hard drive at least once a month. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter on battery power. Follow the on -screen instructions. Type disk in the taskbar...
... computer in an optional docking device or connected to a USB port is not necessary to run more efficiently. 7 Maintaining your computer It is important to perform regular maintenance to keep your hard drive at least once a month. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter on battery power. Follow the on -screen instructions. Type disk in the taskbar...
User Guide
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... then quickly hold down button. - The on-screen keyboard, which displays in options. 2. To set up button. - Your changes take effect when the computer restarts. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn on or restart the computer. Errors can use the keyboard attached to sign in notebook mode and you must consist of numbers only. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera...
... then quickly hold down button. - The on-screen keyboard, which displays in options. 2. To set up button. - Your changes take effect when the computer restarts. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn on or restart the computer. Errors can use the keyboard attached to sign in notebook mode and you must consist of numbers only. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera...
User Guide
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... cases, repair any damage they have caused. When a firewall is monitored and compared with a set of both hardware and software. To help protect your computer as you upgrade the security software trial offer or purchase the software of your choice in the taskbar search box, and then select the HP Support Assistant app. - You can disable programs, utilities, or the operating system, or...
... cases, repair any damage they have caused. When a firewall is monitored and compared with a set of both hardware and software. To help protect your computer as you upgrade the security software trial offer or purchase the software of your choice in the taskbar search box, and then select the HP Support Assistant app. - You can disable programs, utilities, or the operating system, or...
User Guide
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... initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that contains the update. 4. Do not download or install a BIOS update while the computer is connected to your hard drive. 48 Chapter 9 Using Setup Utility (BIOS) b. You will need this path when you are ready to an optional power source. If no instructions appear, follow these instructions: ● Do not disconnect power from the computer by following the on -screen instructions. 4. Type file...
... initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that contains the update. 4. Do not download or install a BIOS update while the computer is connected to your hard drive. 48 Chapter 9 Using Setup Utility (BIOS) b. You will need this path when you are ready to an optional power source. If no instructions appear, follow these instructions: ● Do not disconnect power from the computer by following the on -screen instructions. 4. Type file...
User Guide
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... opens, select the type of diagnostic test you to run , and then follow these steps to determine whether the computer hardware is functioning properly. To access HP PC Hardware Diagnostics Windows from HP Help and Support or HP Support Assistant. 1. Select Troubleshooting and fixes. 10 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. To access HP PC Hardware Diagnostics Windows from HP Support...
... opens, select the type of diagnostic test you to run , and then follow these steps to determine whether the computer hardware is functioning properly. To access HP PC Hardware Diagnostics Windows from HP Help and Support or HP Support Assistant. 1. Select Troubleshooting and fixes. 10 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. To access HP PC Hardware Diagnostics Windows from HP Support...
User Guide
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... 36 battery power 35 best practices 1 BIOS determining version 47 downloading an update 48 starting the Setup Utility 47 updating 47 Bluetooth device 19, 21 Bluetooth label 17 boot order, changing 58 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C camera identifying 9 using 23 camera light, identifying 9 caps lock light, identifying 11 caring for your computer 40 cleaning your computer 40 components bottom 15 display 9 left side 6 right side 5 connecting to a network 19 connecting to a wireless network 19 connecting to...
... 36 battery power 35 best practices 1 BIOS determining version 47 downloading an update 48 starting the Setup Utility 47 updating 47 Bluetooth device 19, 21 Bluetooth label 17 boot order, changing 58 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C camera identifying 9 using 23 camera light, identifying 9 caps lock light, identifying 11 caring for your computer 40 cleaning your computer 40 components bottom 15 display 9 left side 6 right side 5 connecting to a network 19 connecting to a wireless network 19 connecting to...
User Guide
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... port with HP Sleep and Charge 8 USB Type-C Thunderbolt 24 USB Type-C with HP Sleep and Charge 6 power battery 35 external 37 power button, identifying 12 power connector, identifying 5, 8 Power icon, using 35 power lights, identifying 11 power settings, using 35 product name and number, computer 16 PRT SC key 13 public WLAN connection 20 R recovery 54 discs 55, 57 HP Recovery Manager 56 HP Recovery partition 56 media 57 starting 57 supported discs 55 system 56 USB flash drive 57 using HP Recovery media 55 recovery media creating using HP Cloud Recovery Download Tool 56 creating using HP...
... port with HP Sleep and Charge 8 USB Type-C Thunderbolt 24 USB Type-C with HP Sleep and Charge 6 power battery 35 external 37 power button, identifying 12 power connector, identifying 5, 8 Power icon, using 35 power lights, identifying 11 power settings, using 35 product name and number, computer 16 PRT SC key 13 public WLAN connection 20 R recovery 54 discs 55, 57 HP Recovery Manager 56 HP Recovery partition 56 media 57 starting 57 supported discs 55 system 56 USB flash drive 57 using HP Recovery media 55 recovery media creating using HP Cloud Recovery Download Tool 56 creating using HP...
User Guide
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..., installing 46 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 44 shipping the computer 41 shutdown 34 Sleep exiting 33 initiating 33 Sleep and Hibernation, initiating 33 slots memory card reader 5, 7, 8 security cable 6, 7 software Disk Cleanup 39 Disk Defragmenter 39 locating 4 software installed locating 4 software updates, installing 45 sound. See audio sound settings, using 24 speakers connecting 23 identifying 15 special keys using 13 supported discs, recovery 55 system recovery 56 system restore point, creating 54 T tap TouchPad and touch screen...
..., installing 46 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 44 shipping the computer 41 shutdown 34 Sleep exiting 33 initiating 33 Sleep and Hibernation, initiating 33 slots memory card reader 5, 7, 8 security cable 6, 7 software Disk Cleanup 39 Disk Defragmenter 39 locating 4 software installed locating 4 software updates, installing 45 sound. See audio sound settings, using 24 speakers connecting 23 identifying 15 special keys using 13 supported discs, recovery 55 system recovery 56 system restore point, creating 54 T tap TouchPad and touch screen...