User Guide
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... started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only 6 Keyboard area ...8 Touchpad ...8 Touchpad settings ...8 Lights ...9 Button, vent, and speakers ...10 Special keys ...12 Action keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile...
... started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only 6 Keyboard area ...8 Touchpad ...8 Touchpad settings ...8 Lights ...9 Button, vent, and speakers ...10 Special keys ...12 Action keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile...
User Guide
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... products, you turn the keyboard backlight back on . To turn on both the computer and the monitor. Plays the next track of an audio CD or the next section of a DVD or a Blu-ray Disc (BD). Opens the "How to your previous setting each time you can adjust the brightness of an audio CD, a DVD, or a BD. Switches the screen image between display devices connected to off or...
... products, you turn the keyboard backlight back on . To turn on both the computer and the monitor. Plays the next track of an audio CD or the next section of a DVD or a Blu-ray Disc (BD). Opens the "How to your previous setting each time you can adjust the brightness of an audio CD, a DVD, or a BD. Switches the screen image between display devices connected to off or...
User Guide
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... ● Optional power adapter purchased as an accessory from HP. If HP Battery Check indicates that your warranty coverage. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, contact support. Removing or replacing the battery could affect your battery should be easily replaced by users themselves. WARNING! Running on external power 35 Resolving a low battery level Resolving a low battery level when external power is available Connect one...
... ● Optional power adapter purchased as an accessory from HP. If HP Battery Check indicates that your warranty coverage. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, contact support. Removing or replacing the battery could affect your battery should be easily replaced by users themselves. WARNING! Running on external power 35 Resolving a low battery level Resolving a low battery level when external power is available Connect one...
User Guide
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... Windows Update settings. 2. Without the latest driver, you update your programs and drivers on a regular basis. Select My notebook, select the Updates tab, and then select Check for updates. Follow the on-screen instructions. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 38 ● Updating using Windows 10 S on page 38 Updating using Windows 10 S To update programs: 1. Identifying HP 3D DriveGuard status The hard drive light on the computer changes...
... Windows Update settings. 2. Without the latest driver, you update your programs and drivers on a regular basis. Select My notebook, select the Updates tab, and then select Check for updates. Follow the on-screen instructions. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 38 ● Updating using Windows 10 S on page 38 Updating using Windows 10 S To update programs: 1. Identifying HP 3D DriveGuard status The hard drive light on the computer changes...
User Guide
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..., see Downloading a BIOS update on battery power, docked in the taskbar. 2. Identify the most recent BIOS update and compare it has been downloaded to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. If the update is complete. The hard drive designation is connected to your hard drive. 46 Chapter 9 Using Setup Utility (BIOS) At the download area, follow these instructions: ● Do not disconnect power from the computer by following the on -screen instructions. 4. Make...
..., see Downloading a BIOS update on battery power, docked in the taskbar. 2. Identify the most recent BIOS update and compare it has been downloaded to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. If the update is complete. The hard drive designation is connected to your hard drive. 46 Chapter 9 Using Setup Utility (BIOS) At the download area, follow these instructions: ● Do not disconnect power from the computer by following the on -screen instructions. 4. Make...
User Guide
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... 34 battery power 33 best practices 1 BIOS determining version 45 downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 53 bottom components 15 buttons left touchpad 8 optical drive eject 4 power 10 right touchpad 8 C camera identifying 6 using 22 camera light, identifying 6 caps lock light, identifying 9 caring for your computer 38 cleaning your computer 38 components bottom 15 display 6 keyboard area 8 left side 5 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to...
... 34 battery power 33 best practices 1 BIOS determining version 45 downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 53 bottom components 15 buttons left touchpad 8 optical drive eject 4 power 10 right touchpad 8 C camera identifying 6 using 22 camera light, identifying 6 caps lock light, identifying 9 caring for your computer 38 cleaning your computer 38 components bottom 15 display 6 keyboard area 8 left side 5 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to...
User Guide
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...number 20 mute light, identifying 9 mute microphone action key 14 mute volume action key 14 N network jack, identifying 5 next track action key 13 O one-finger slide touch screen gesture 30 operating environment 56 operating system controls 18 optical drive eject button, identifying 4 optical drive, identifying 4 P passwords Setup Utility (BIOS) 42 Windows 41 pause action key 13 play action key 13 ports HDMI 5, 23 USB 4 USB SuperSpeed 5 power battery 33 external 35 power button, identifying 10 power connector identifying 5 Power icon, using 33 power lights, identifying 4 power settings, using...
...number 20 mute light, identifying 9 mute microphone action key 14 mute volume action key 14 N network jack, identifying 5 next track action key 13 O one-finger slide touch screen gesture 30 operating environment 56 operating system controls 18 optical drive eject button, identifying 4 optical drive, identifying 4 P passwords Setup Utility (BIOS) 42 Windows 41 pause action key 13 play action key 13 ports HDMI 5, 23 USB 4 USB SuperSpeed 5 power battery 33 external 35 power button, identifying 10 power connector identifying 5 Power icon, using 33 power lights, identifying 4 power settings, using...
User Guide
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...optional mouse 30 using the touchpad 26 V vents, identifying 11, 15 video HDMI port 23 wireless displays 25 video, using 23 volume adjusting 13, 14 mute 14 W Windows backup 52 recovery media 52 system restore point 52 Windows Hello 22 using 43 Windows key, identifying 12 Windows passwords 41 Windows tools, using 50 resources, accessibility 61 restoring 52 right side components 4 RJ-45 (network) jack, identifying 5 RJ-45 (network) status lights, identifying 5 S screen brightness action keys 13 Section 508 accessibility standards 60 security cable slot, identifying 4 security cable, installing...
...optional mouse 30 using the touchpad 26 V vents, identifying 11, 15 video HDMI port 23 wireless displays 25 video, using 23 volume adjusting 13, 14 mute 14 W Windows backup 52 recovery media 52 system restore point 52 Windows Hello 22 using 43 Windows key, identifying 12 Windows passwords 41 Windows tools, using 50 resources, accessibility 61 restoring 52 right side components 4 RJ-45 (network) jack, identifying 5 RJ-45 (network) status lights, identifying 5 S screen brightness action keys 13 Section 508 accessibility standards 60 security cable slot, identifying 4 security cable, installing...
User Guide
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... HP Support Assistant app. - If a battery is no longer holding a charge, contact support. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power For information about connecting to external power, see the Setup Instructions...
... HP Support Assistant app. - If a battery is no longer holding a charge, contact support. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power For information about connecting to external power, see the Setup Instructions...
User Guide
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... initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that appear on -screen instructions to download your computer is running on page 46. Complete the installation by unplugging the power cord from your hard drive. NOTE: If your selection to the hard drive. or - Identify the most recent BIOS update and compare it has been downloaded to your hard drive. 46 Chapter 9 Using Setup Utility (BIOS) Follow any device, cable, or...
... initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that appear on -screen instructions to download your computer is running on page 46. Complete the installation by unplugging the power cord from your hard drive. NOTE: If your selection to the hard drive. or - Identify the most recent BIOS update and compare it has been downloaded to your hard drive. 46 Chapter 9 Using Setup Utility (BIOS) Follow any device, cable, or...
User Guide
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... hardware replacement, a 24-digit Failure ID code is displayed. 3. The HP Customer Support - Service Center page displays, with your computer or a USB flash drive. In the Diagnostics section, select Download, and then follow these steps: ▲ Navigate to the folder on your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a mobile device to the selected location...
... hardware replacement, a 24-digit Failure ID code is displayed. 3. The HP Customer Support - Service Center page displays, with your computer or a USB flash drive. In the Diagnostics section, select Download, and then follow these steps: ▲ Navigate to the folder on your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a mobile device to the selected location...
User Guide
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... 21 sound settings 21 speakers 20 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backing up software and information 44 backup, creating 52 backups 52 battery conserving power 34 discharging 34 factory-sealed 35 finding information 34 low battery levels 34 resolving low battery level 35 battery charge 34 battery information, finding 34 battery power 33 best practices 1 BIOS determining version 45 downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth device 16, 18 Bluetooth label 15 boot order, changing...
... 21 sound settings 21 speakers 20 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backing up software and information 44 backup, creating 52 backups 52 battery conserving power 34 discharging 34 factory-sealed 35 finding information 34 low battery levels 34 resolving low battery level 35 battery charge 34 battery information, finding 34 battery power 33 best practices 1 BIOS determining version 45 downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth device 16, 18 Bluetooth label 15 boot order, changing...
User Guide
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...number 18 mute volume action key 13 N network jack, identifying 5 next track action key 12 K keyboard and optional mouse using 30 keyboard backlight action key 12 keys action 11 O OMEN key 15 identifying 11 one-finger slide touch screen gesture 30 operating environment 55 operating system controls 16 P passwords Setup Utility (BIOS) 42 Windows 41 pause action key 12 play action key 12 ports HDMI 5, 23, 24 USB SuperSpeed 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 25 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge 5 USB Type-C Thunderbolt 22 USB Type...
...number 18 mute volume action key 13 N network jack, identifying 5 next track action key 12 K keyboard and optional mouse using 30 keyboard backlight action key 12 keys action 11 O OMEN key 15 identifying 11 one-finger slide touch screen gesture 30 operating environment 55 operating system controls 16 P passwords Setup Utility (BIOS) 42 Windows 41 pause action key 12 play action key 12 ports HDMI 5, 23, 24 USB SuperSpeed 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 25 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge 5 USB Type-C Thunderbolt 22 USB Type...
User Guide
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...HP Sleep and Charge, identifying 5 using passwords 41 using the keyboard and optional mouse 30 using the TouchPad 26 V vents, identifying 4, 6, 13 video Dual-Mode DisplayPort connector 24 HDMI port 23 Thunderbolt port device 22 USB Type-C 25 wireless displays 25 video, using 21 volume adjusting 12 mute 13 W Windows backup 52 recovery media 52 system restore point 52 Windows Hello 20 using 43 Windows key, identifying 11 Windows passwords 41 Windows tools, using 50 resources, accessibility 62 restoring 52 right side components 4 RJ-45 (network) jack, identifying 5 RJ-45 (network) status lights...
...HP Sleep and Charge, identifying 5 using passwords 41 using the keyboard and optional mouse 30 using the TouchPad 26 V vents, identifying 4, 6, 13 video Dual-Mode DisplayPort connector 24 HDMI port 23 Thunderbolt port device 22 USB Type-C 25 wireless displays 25 video, using 21 volume adjusting 12 mute 13 W Windows backup 52 recovery media 52 system restore point 52 Windows Hello 20 using 43 Windows key, identifying 11 Windows passwords 41 Windows tools, using 50 resources, accessibility 62 restoring 52 right side components 4 RJ-45 (network) jack, identifying 5 RJ-45 (network) status lights...
Maintenance and Service Guide
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... module tilts up.) Component replacement procedures 41 Disconnect the battery cable from the system board (see Bottom cover on page 32). 3. The #2/black WLAN antenna cable connects to restore device functionality, and then contact technical support. Remove the bottom cover (see Battery on page 31). 2. On models with a wireless module authorized for disassembly on page 39). WLAN module Table 6-2 WLAN module description and part number Description Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth...
... module tilts up.) Component replacement procedures 41 Disconnect the battery cable from the system board (see Bottom cover on page 32). 3. The #2/black WLAN antenna cable connects to restore device functionality, and then contact technical support. Remove the bottom cover (see Battery on page 31). 2. On models with a wireless module authorized for disassembly on page 39). WLAN module Table 6-2 WLAN module description and part number Description Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth...
Maintenance and Service Guide
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... Hardware Diagnostics Windows, follow these steps: 1. For more information, see Downloading HP PC Hardware Diagnostics UEFI to scan the QR code that is downloaded to the folder on your computer or a USB flash drive. Go to a USB flash drive by the operating system or other software components. Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - Service Center page displays, with your type of product, and then enter the product name or number...
... Hardware Diagnostics Windows, follow these steps: 1. For more information, see Downloading HP PC Hardware Diagnostics UEFI to scan the QR code that is downloaded to the folder on your computer or a USB flash drive. Go to a USB flash drive by the operating system or other software components. Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - Service Center page displays, with your type of product, and then enter the product name or number...
Maintenance and Service Guide
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..., product description 1 product description audio 2 display panel 1 graphics 1 internal card expansion 3 keyboard/pointing devices 3 media card reader 3 memory 1 microphone 2 operating system 4 ports 3 power requirements 4 processors 1 product name 1 RJ-45 (network) jack 2 security 4 sensors 3 serviceability 5 storage 2 video 2 wireless networking 3 product name 1 product name and number, computer 15 R recovery 70 discs 71 HP Recovery partition 71 media 71 USB flash drive 71 recovery media creating using HP Cloud Recovery Download Tool 70 creating using Windows tools 70 regulatory information...
..., product description 1 product description audio 2 display panel 1 graphics 1 internal card expansion 3 keyboard/pointing devices 3 media card reader 3 memory 1 microphone 2 operating system 4 ports 3 power requirements 4 processors 1 product name 1 RJ-45 (network) jack 2 security 4 sensors 3 serviceability 5 storage 2 video 2 wireless networking 3 product name 1 product name and number, computer 15 R recovery 70 discs 71 HP Recovery partition 71 media 71 USB flash drive 71 recovery media creating using HP Cloud Recovery Download Tool 70 creating using Windows tools 70 regulatory information...
Maintenance and Service Guide
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... hardware issues. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: ▲ Navigate to the folder on your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software...
... hardware issues. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: ▲ Navigate to the folder on your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software...
Maintenance and Service Guide
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... brightness 13 speaker volume 13 switch screen image 13 using 13 airplane mode key 13 antenna removal 73 audio adjusting volume 13 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B back cover spare part number 23 backup, creating 83 backups 83 battery removal 40 spare part number 18, 40 BIOS determining version 76 downloading an update 77 starting the Setup Utility 76 updating 76 Bluetooth label 15 boot order, changing 84 bottom components 14 bottom cover removal 37 spare part number 19, 37 buttons left TouchPad 9 optical drive eject 6 power...
... brightness 13 speaker volume 13 switch screen image 13 using 13 airplane mode key 13 antenna removal 73 audio adjusting volume 13 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B back cover spare part number 23 backup, creating 83 backups 83 battery removal 40 spare part number 18, 40 BIOS determining version 76 downloading an update 77 starting the Setup Utility 76 updating 76 Bluetooth label 15 boot order, changing 84 bottom components 14 bottom cover removal 37 spare part number 19, 37 buttons left TouchPad 9 optical drive eject 6 power...
Maintenance and Service Guide
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... Download Tool 83 creating using Windows tools 83 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 81 using 81 removal/replacement procedures 32, 36 restoring 83 right side components 6 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying 7 S screen brightness action keys 13 Screw Kit, spare part numbers 26 security cable slot, identifying 6 security, product description 4 serial number, computer 15 service labels, locating 15 serviceability, product description 5 slots memory card...
... Download Tool 83 creating using Windows tools 83 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 81 using 81 removal/replacement procedures 32, 36 restoring 83 right side components 6 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying 7 S screen brightness action keys 13 Screw Kit, spare part numbers 26 security cable slot, identifying 6 security, product description 4 serial number, computer 15 service labels, locating 15 serviceability, product description 5 slots memory card...