User Guide 1
Page 9
... problems quickly by using the features of your product. or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer on page 3. ● Connect to the Internet See Connecting to http://www.hp.com/support/consumer-forum. or - See Getting to know your product, go to videos about using automated updates, diagnostic tools, and guided...
... problems quickly by using the features of your product. or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer on page 3. ● Connect to the Internet See Connecting to http://www.hp.com/support/consumer-forum. or - See Getting to know your product, go to videos about using automated updates, diagnostic tools, and guided...
User Guide 1
Page 15
... then select Network & Internet settings. Using the wireless controls You can control the wireless devices in corporate offices, your computer communicates with other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. All the wireless devices on your computer and a wired or wireless network connection. The wireless light indicates the overall power state of your wireless devices, not the status of these features: ● Airplane mode key (also called wireless button or wireless key) (referred...
... then select Network & Internet settings. Using the wireless controls You can control the wireless devices in corporate offices, your computer communicates with other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. All the wireless devices on your computer and a wired or wireless network connection. The wireless light indicates the overall power state of your wireless devices, not the status of these features: ● Airplane mode key (also called wireless button or wireless key) (referred...
User Guide 1
Page 18
... the on-screen instructions to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on. Type bluetooth in the taskbar search box, and then select Bluetooth and other device, and then in your office. Select Add Bluetooth or other devices settings. 2. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Connecting to verify...
... the on-screen instructions to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on. Type bluetooth in the taskbar search box, and then select Bluetooth and other device, and then in your office. Select Add Bluetooth or other devices settings. 2. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Connecting to verify...
User Guide 1
Page 37
... Control Panel. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Cannot connect to the Internet but there is internal, try moving the computer. Unplug headphones if they are turned on -screen instructions. Run the wireless setup wizard. 1. Table 8-6 Speaker symptoms and solutions (continued) Symptom Possible solution Be sure that you connected powered speakers and that you are using the proper cables...
... Control Panel. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Cannot connect to the Internet but there is internal, try moving the computer. Unplug headphones if they are turned on -screen instructions. Run the wireless setup wizard. 1. Table 8-6 Speaker symptoms and solutions (continued) Symptom Possible solution Be sure that you connected powered speakers and that you are using the proper cables...
User Guide 1
Page 55
... support for repairs If your computer needs to be repaired or to have parts replaced, you attempted to repair your system. If you have two choices: ● Many parts are considered consumer replaceable. This must be available in the HP Worldwide Limited Warranty and Technical Support guide. There are some limitations and exclusions to upgrade your home or business in a few days. (This option may...
... support for repairs If your computer needs to be repaired or to have parts replaced, you attempted to repair your system. If you have two choices: ● Many parts are considered consumer replaceable. This must be available in the HP Worldwide Limited Warranty and Technical Support guide. There are some limitations and exclusions to upgrade your home or business in a few days. (This option may...
User Guide 1
Page 56
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
Page 57
See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 ...
See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 ...
Maintenance and Service Guide
Page 56
... be used to be replaced. Transfer data from the hard drive to make sure the internal system speaker is locked. In case of the RTC battery. Hard drive is set low or muted. Add more space on installing a new battery, or contact an authorized dealer or reseller for instructions on the hard drive. To access Control Panel in Windows 10, type control panel in the operating system to create more memory. Cannot remove computer cover or access panel. Hard drive fragmented. 48 Chapter 5 Troubleshooting without diagnostics...
... be used to be replaced. Transfer data from the hard drive to make sure the internal system speaker is locked. In case of the RTC battery. Hard drive is set low or muted. Add more space on installing a new battery, or contact an authorized dealer or reseller for instructions on the hard drive. To access Control Panel in Windows 10, type control panel in the operating system to create more memory. Cannot remove computer cover or access panel. Hard drive fragmented. 48 Chapter 5 Troubleshooting without diagnostics...
Maintenance and Service Guide
Page 71
.... Review the documentation that came with HP memory. 4. Reseat DIMMs. Power on the computer are disabled in Computer Setup. Replace third-party memory with the system to determine if you are codes for appropriate USB ports under Advanced > Port Options. Power LED flashes Red three times and then white two times. NOTE: DIMM1 or XMM1 must be installed before DIMM4. 2. To access Device Manager in Windows 10, type device manager in the wrong location. DIMM1...
.... Review the documentation that came with HP memory. 4. Reseat DIMMs. Power on the computer are disabled in Computer Setup. Replace third-party memory with the system to determine if you are codes for appropriate USB ports under Advanced > Port Options. Power LED flashes Red three times and then white two times. NOTE: DIMM1 or XMM1 must be installed before DIMM4. 2. To access Device Manager in Windows 10, type device manager in the wrong location. DIMM1...
Maintenance and Service Guide
Page 72
...without diagnostics Incorrect network driver. To access Device Manager in Windows 10, type device manager in the operating system using Device Manager. Reinstall network drivers. NOTE: The network status light is supposed to the incorrect connector. Check cabling and network equipment for link status. Enable the network controller in the taskbar search box, and then select Device Manager from the list of applications. Network driver is network activity. System cannot autosense the network. Diagnostics reports a failure. Cause The cable is attached to flash when...
...without diagnostics Incorrect network driver. To access Device Manager in Windows 10, type device manager in the operating system using Device Manager. Reinstall network drivers. NOTE: The network status light is supposed to the incorrect connector. Check cabling and network equipment for link status. Enable the network controller in the taskbar search box, and then select Device Manager from the list of applications. Network driver is network activity. System cannot autosense the network. Diagnostics reports a failure. Cause The cable is attached to flash when...
Maintenance and Service Guide
Page 73
... the configuration of the network controller. Cause New network card may be defective or may not meet industrystandard specifications. Solving network problems 65 The network controller is defective. Solution Install a working, industry-standard NIC, or change the boot sequence to the correct device. Solution Ensure that the other end of applications. Network controller stopped working without apparent cause. Network controller stops working when an expansion board was added to the network connector and that the cable and device...
... the configuration of the network controller. Cause New network card may be defective or may not meet industrystandard specifications. Solving network problems 65 The network controller is defective. Solution Install a working, industry-standard NIC, or change the boot sequence to the correct device. Solution Ensure that the other end of applications. Network controller stopped working without apparent cause. Network controller stops working when an expansion board was added to the network connector and that the cable and device...
Maintenance and Service Guide
Page 78
... USB port you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in Computer Setup. You might need to reboot the computer. If possible, replace the cable. 2. Install the flash drive only after making a bootable flash drive. Flash drive is not installed. 1. The device does not have power. USB ports on the computer are set to Enabled in the Computer Setup utility. Solution Run the Computer Setup utility and change boot sequence in Boot Options. Restart the computer. Install...
... USB port you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in Computer Setup. You might need to reboot the computer. If possible, replace the cable. 2. Install the flash drive only after making a bootable flash drive. Flash drive is not installed. 1. The device does not have power. USB ports on the computer are set to Enabled in the Computer Setup utility. Solution Run the Computer Setup utility and change boot sequence in Boot Options. Restart the computer. Install...
Maintenance and Service Guide
Page 90
... Computer Setup, see if the problem remains. 4. Flash the ROM if needed. 3. Clear CMOS. (See Password security and resetting CMOS on page 73. Replace the system board. 1. POST numeric codes and text messages This section covers those POST errors that does not run every 1 to see Computer Setup (F10) Utility on page 89.) 5. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum...
... Computer Setup, see if the problem remains. 4. Flash the ROM if needed. 3. Clear CMOS. (See Password security and resetting CMOS on page 73. Replace the system board. 1. POST numeric codes and text messages This section covers those POST errors that does not run every 1 to see Computer Setup (F10) Utility on page 89.) 5. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum...
Maintenance and Service Guide
Page 91
... into the system board is not supported by the BIOS. See the Removal and Replacement section for instructions on installing a new battery. 1. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed , unplug the power cord, restore the original memory configuration, and reboot the computer. 4. Upgrade BIOS to update this information. 1. If the memory configuration was recently changed , unplug the computer, restore the original memory configuration, and reboot the computer...
... into the system board is not supported by the BIOS. See the Removal and Replacement section for instructions on installing a new battery. 1. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed , unplug the power cord, restore the original memory configuration, and reboot the computer. 4. Upgrade BIOS to update this information. 1. If the memory configuration was recently changed , unplug the computer, restore the original memory configuration, and reboot the computer...
Maintenance and Service Guide
Page 92
... respond. User Diagnostics (F2 during communication with specific devices. have a hard drive firmware patch that the drives are correctly installed. 2. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. 84 Chapter 8 POST error messages and diagnostic front panel LEDs and audible codes If the error persists, update to the MEBx resulted in a failure. 1. Reboot the computer. 2. Reconnect or replace front audio cable. Memory module configuration failed during boot up ) may help identify any problem with the...
... respond. User Diagnostics (F2 during communication with specific devices. have a hard drive firmware patch that the drives are correctly installed. 2. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. 84 Chapter 8 POST error messages and diagnostic front panel LEDs and audible codes If the error persists, update to the MEBx resulted in a failure. 1. Reboot the computer. 2. Reconnect or replace front audio cable. Memory module configuration failed during boot up ) may help identify any problem with the...
Maintenance and Service Guide
Page 94
... Detected connected or may have malfunctioned. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup 86 Chapter 8 POST error messages and diagnostic front panel LEDs and audible codes added, remove it to download during POST. Install cable between I2C on card and USB- Clear CMOS. (See Password security and resetting CMOS on the system board. Ensure that none of the keys are depressed. 4. Check connector for Option ROMs Recently added PCI expansion card...
... Detected connected or may have malfunctioned. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup 86 Chapter 8 POST error messages and diagnostic front panel LEDs and audible codes added, remove it to download during POST. Install cable between I2C on card and USB- Clear CMOS. (See Password security and resetting CMOS on the system board. Ensure that none of the keys are depressed. 4. Check connector for Option ROMs Recently added PCI expansion card...
Maintenance and Service Guide
Page 95
... have 1. Replace power supply fan. the specific error within the category NOTE: Single beep/blink codes are used for hard drives before other ports. Thermal shutdown occurred. malfunctioned. 2. For two devices, use SATA 0. Reseat fan cable. 3. The system BIOS has detected your machine was previously shut down to normal operation once the situation is dirty. Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that a cooling fan is not connected or...
... have 1. Replace power supply fan. the specific error within the category NOTE: Single beep/blink codes are used for hard drives before other ports. Thermal shutdown occurred. malfunctioned. 2. For two devices, use SATA 0. Reseat fan cable. 3. The system BIOS has detected your machine was previously shut down to normal operation once the situation is dirty. Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that a cooling fan is not connected or...
Maintenance and Service Guide
Page 97
... mode, the system can only be reset by powering off the system, opening the cover, temporarily removing the PSWD jumper, and booting once. You must restore the jumper to Ignore. Removing the RTC battery does not clear the passwords or affect any special system setups along with power removed remove the RTC battery. To enable this mode, change the security setting Clear Password Jumper in Password Policies to create new passwords. When you that are established through the Computer Setup Utilities menu...
... mode, the system can only be reset by powering off the system, opening the cover, temporarily removing the PSWD jumper, and booting once. You must restore the jumper to Ignore. Removing the RTC battery does not clear the passwords or affect any special system setups along with power removed remove the RTC battery. To enable this mode, change the security setting Clear Password Jumper in Password Policies to create new passwords. When you that are established through the Computer Setup Utilities menu...
Maintenance and Service Guide
Page 116
...removal 31 hard drive (3.5-inch) installation 30 removal 29 hard drive problems 51 hard drives sizes 6 hardware installation problems 62 helpful hints 46 HP PC Hardware Diagnostics UEFI downloading 93 starting 93 using 92 HP PC Hardware Diagnostics Windows downloading 91 installing 92 using 91 HP Recovery Manager correcting boot problems 81 HP Recovery media recovery 81 HP Sure Start 106 I installing 2.5-inch hard drive 31 3.5-inch hard drive 30 battery 96 drive cables 25 drive cage 29 expansion card 20 memory 33 slim optical drive 27 Internet access problems 71 K keyboard cleaning 12 keyboard...
...removal 31 hard drive (3.5-inch) installation 30 removal 29 hard drive problems 51 hard drives sizes 6 hardware installation problems 62 helpful hints 46 HP PC Hardware Diagnostics UEFI downloading 93 starting 93 using 92 HP PC Hardware Diagnostics Windows downloading 91 installing 92 using 91 HP Recovery Manager correcting boot problems 81 HP Recovery media recovery 81 HP Sure Start 106 I installing 2.5-inch hard drive 31 3.5-inch hard drive 30 battery 96 drive cables 25 drive cage 29 expansion card 20 memory 33 slim optical drive 27 Internet access problems 71 K keyboard cleaning 12 keyboard...
Maintenance and Service Guide
Page 117
...problems audio 58 CD-ROM or DVD 67 Computer Setup 47 F10 Setup 47 flash drive 69 front panel 70 general 47 hard drive 51 hardware installation 62 Internet access 71 keyboard 61 Media Card Reader 53 memory 66 monitor 54 mouse 61 network 64 power 50 printer 60 software 71 processor removal and replacement 39 processors illustrated 6 product ID location 4 R rear panel components 3 recovery 80 discs 81 HP Recovery partition 81 media 81 USB flash drive 81 recovery media creating using HP Cloud Recovery Download Tool 80 creating using Windows tools 80 Remote HP PC Hardware Diagnostics UEFI settings...
...problems audio 58 CD-ROM or DVD 67 Computer Setup 47 F10 Setup 47 flash drive 69 front panel 70 general 47 hard drive 51 hardware installation 62 Internet access 71 keyboard 61 Media Card Reader 53 memory 66 monitor 54 mouse 61 network 64 power 50 printer 60 software 71 processor removal and replacement 39 processors illustrated 6 product ID location 4 R rear panel components 3 recovery 80 discs 81 HP Recovery partition 81 media 81 USB flash drive 81 recovery media creating using HP Cloud Recovery Download Tool 80 creating using Windows tools 80 Remote HP PC Hardware Diagnostics UEFI settings...