User Guide 1
Page 2
...For any software product preinstalled on your seller. The information contained herein is subject to be construed as constituting an additional warranty. HP shall not be available on this computer, you do not accept these license terms, your product. Some features may not be ...contact your computer. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to the refund policy of Microsoft Corporation in the express warranty statements accompanying such products and services. Go to http://www....
...For any software product preinstalled on your seller. The information contained herein is subject to be construed as constituting an additional warranty. HP shall not be available on this computer, you do not accept these license terms, your product. Some features may not be ...contact your computer. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to the refund policy of Microsoft Corporation in the express warranty statements accompanying such products and services. Go to http://www....
User Guide 1
Page 11
... or electrocution. ● Do not disable the power cord grounding pin. To reduce the risk of electrical shock or damage to http://www.hp.com/ergo. 1. These environmental factors can be stepped on or damaged by placing furniture on it is preset for your computer: ▲ ... WARNING! Setting up your components, where they're located, and how they work. This chapter provides details about system hardware components and the system BIOS version number, press fn+esc (select products only). If the computer has a television tuner, or a modem or telephone connection, protect the computer...
... or electrocution. ● Do not disable the power cord grounding pin. To reduce the risk of electrical shock or damage to http://www.hp.com/ergo. 1. These environmental factors can be stepped on or damaged by placing furniture on it is preset for your computer: ▲ ... WARNING! Setting up your components, where they're located, and how they work. This chapter provides details about system hardware components and the system BIOS version number, press fn+esc (select products only). If the computer has a television tuner, or a modem or telephone connection, protect the computer...
User Guide 1
Page 33
Unauthorized access to the Windows operating system Computer security features 25 Windows critical security updates Updates to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can use ...
Unauthorized access to the Windows operating system Computer security features 25 Windows critical security updates Updates to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can use ...
User Guide 1
Page 42
... flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 34. To download HP PC Hardware Diagnostics UEFI by using the product name or number. The BIOS searches three places for the diagnostic tools, in the HP Tool partition. ● The hard ... useful in the following order: a. Press f2. Hard drive c. BIOS 3. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to run, and then follow these steps: 1. The HP PC Diagnostics home page is not included in the following situations: ...
... flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 34. To download HP PC Hardware Diagnostics UEFI by using the product name or number. The BIOS searches three places for the diagnostic tools, in the HP Tool partition. ● The hard ... useful in the following order: a. Press f2. Hard drive c. BIOS 3. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to run, and then follow these steps: 1. The HP PC Diagnostics home page is not included in the following situations: ...
User Guide 1
Page 43
...on your operating system. 3. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that can be necessary to http://www.hp.com/support. 2. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download... unattended. 1. This feature provides access to http://www.hp.com/support. 2. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 35 You can also start diagnostics immediately in Computer Setup (BIOS), you can then execute the diagnostics on -screen instructions...
...on your operating system. 3. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that can be necessary to http://www.hp.com/support. 2. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download... unattended. 1. This feature provides access to http://www.hp.com/support. 2. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 35 You can also start diagnostics immediately in Computer Setup (BIOS), you can then execute the diagnostics on -screen instructions...
User Guide 1
Page 46
... keyboard, connect the tablet to the keyboard base before beginning these steps. 1. Restoring and recovery Restoring, resetting, and refreshing using the HP Recovery media, you cannot create recovery media yourself, contact support to obtain recovery discs. For details, see Using Windows tools on page 37...the order of your system: ▲ Insert the HP Recovery media, and then restart the computer. Recovering using the HP Cloud Recovery Download Tool. NOTE: If you can be created on the location of devices listed in BIOS where the computer looks for restoring, resetting, and ...
... keyboard, connect the tablet to the keyboard base before beginning these steps. 1. Restoring and recovery Restoring, resetting, and refreshing using the HP Recovery media, you cannot create recovery media yourself, contact support to obtain recovery discs. For details, see Using Windows tools on page 37...the order of your system: ▲ Insert the HP Recovery media, and then restart the computer. Recovering using the HP Cloud Recovery Download Tool. NOTE: If you can be created on the location of devices listed in BIOS where the computer looks for restoring, resetting, and ...
Diagnostic Codes
Page 2
BIOS BIOS Hardware Thermal System Board Click a beep code in the Beep Codes column to Welcome page Beep Codes 2 Long, 2 Short Description 2 Long, 3 Short 2 Long, 4 Short Back to learn more about that beep code.
BIOS BIOS Hardware Thermal System Board Click a beep code in the Beep Codes column to Welcome page Beep Codes 2 Long, 2 Short Description 2 Long, 3 Short 2 Long, 4 Short Back to learn more about that beep code.
Diagnostic Codes
Page 3
BIOS Hardware Hardware Thermal System Board Click a beep code in the Beep Codes column to Welcome page Beep Codes 3 Long, 2 Short Description 3 Long, 3 Short 3 Long, 4 Short 3 Long, 5 Short 3 Long, 6 Short Back to learn more about that beep code.
BIOS Hardware Hardware Thermal System Board Click a beep code in the Beep Codes column to Welcome page Beep Codes 3 Long, 2 Short Description 3 Long, 3 Short 3 Long, 4 Short 3 Long, 5 Short 3 Long, 6 Short Back to learn more about that beep code.
Diagnostic Codes
Page 4
BIOS Thermal Hardware Thermal System Board Click a beep code in the Beep Codes column to Welcome page Beep Codes 4 Long, 2 Short Description 4 Long, 3 Short Back to learn more about that beep code.
BIOS Thermal Hardware Thermal System Board Click a beep code in the Beep Codes column to Welcome page Beep Codes 4 Long, 2 Short Description 4 Long, 3 Short Back to learn more about that beep code.
Diagnostic Codes
Page 5
Beep Codes 5 Long, 2 Short Description 5 Long, 3 Short 5 Long, 4 Short 5 Long, 5 Short Back to learn more about that beep code. BIOS System Board Hardware Thermal System Board Click a beep code in the Beep Codes column to Welcome page
Beep Codes 5 Long, 2 Short Description 5 Long, 3 Short 5 Long, 4 Short 5 Long, 5 Short Back to learn more about that beep code. BIOS System Board Hardware Thermal System Board Click a beep code in the Beep Codes column to Welcome page
Maintenance and Service Guide
Page 2
... not be construed as constituting an additional warranty. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be available on this computer, you do not accept these license terms, your computer. ISP fees may apply and additional ...Micro Devices, Inc. The only warranties for a full refund subject to return the entire unused product (hardware and software) within 14 days for HP products and services are trademarks of your product. Windows 10 is automatically updated, which is to the refund policy of Intel Corporation or its ...
... not be construed as constituting an additional warranty. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be available on this computer, you do not accept these license terms, your computer. ISP fees may apply and additional ...Micro Devices, Inc. The only warranties for a full refund subject to return the entire unused product (hardware and software) within 14 days for HP products and services are trademarks of your product. Windows 10 is automatically updated, which is to the refund policy of Intel Corporation or its ...
Maintenance and Service Guide
Page 11
... board slots, the video connectors on the graphics card and/or the integrated graphics on the system board may be disabled by changing settings in BIOS F10 Setup.
... board slots, the video connectors on the graphics card and/or the integrated graphics on the system board may be disabled by changing settings in BIOS F10 Setup.
Maintenance and Service Guide
Page 47
... the processor, be necessary to its fully open position (1). 9. Remove the fan duct (Fan duct on page 25) 5. The latest system BIOS can be installed within 24 hours of available processors, see Computer major components on the system board next to ensure that the latest version of...6. Remove the drive cage (Removing the drive cage on page 17). 3. Remove the fan sink (Fan sink on the Web at: http://www.hp.com/support. Reverse the removal procedure to the processor's solder connections. Processor For a list of installing the processor to prevent damage to install a new...
... the processor, be necessary to its fully open position (1). 9. Remove the fan duct (Fan duct on page 25) 5. The latest system BIOS can be installed within 24 hours of available processors, see Computer major components on the system board next to ensure that the latest version of...6. Remove the drive cage (Removing the drive cage on page 17). 3. Remove the fan sink (Fan sink on the Web at: http://www.hp.com/support. Reverse the removal procedure to the processor's solder connections. Processor For a list of installing the processor to prevent damage to install a new...
Maintenance and Service Guide
Page 52
NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. 44 Chapter 4 Removal and replacement procedures
NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. 44 Chapter 4 Removal and replacement procedures
Maintenance and Service Guide
Page 82
... off the computer only after exiting the F10 Setup screen. NOTE: Not all models CAUTION: Do NOT turn the computer power OFF while the BIOS is safe to Factory Defaults at the bottom of the Security menu. ● F10: Save and exit ● Esc: Exit Setup. ...9679; System Board ID ● Asset Tag ● Ownership Tag ● Born On Date ● Processor Type ● Total Memory ● BIOS Vendor ● BIOS Revision ● Device Firmware Revision (select to original values, select Restore Factory Defaults as Default. Those values are available for specific Computer Setup options...
... off the computer only after exiting the F10 Setup screen. NOTE: Not all models CAUTION: Do NOT turn the computer power OFF while the BIOS is safe to Factory Defaults at the bottom of the Security menu. ● F10: Save and exit ● Esc: Exit Setup. ...9679; System Board ID ● Asset Tag ● Ownership Tag ● Born On Date ● Processor Type ● Total Memory ● BIOS Vendor ● BIOS Revision ● Device Firmware Revision (select to original values, select Restore Factory Defaults as Default. Those values are available for specific Computer Setup options...
Maintenance and Service Guide
Page 83
...the stringent security feature and you lose or forget the password, the system board must know the current password to 'hidden', the BIOS hides this setting available immediately, without a restart. Intel Software Guard Extensions (SGX) SGX protects select code and data from your computer...Platform Module as available or hidden. You must be unlocked. Stringent Password Enabling the stringent password disables the ability to 'hidden', the BIOS hides this setting. Computer Setup (F10) Utilities 75 If the TPM Device setting changes from 'hidden' to see log ● Build...
...the stringent security feature and you lose or forget the password, the system board must know the current password to 'hidden', the BIOS hides this setting available immediately, without a restart. Intel Software Guard Extensions (SGX) SGX protects select code and data from your computer...Platform Module as available or hidden. You must be unlocked. Stringent Password Enabling the stringent password disables the ability to 'hidden', the BIOS hides this setting. Computer Setup (F10) Utilities 75 If the TPM Device setting changes from 'hidden' to see log ● Build...
Maintenance and Service Guide
Page 84
... Supported options include: RAID and AHCI. 76 Chapter 6 Computer Setup (F10) Utility Once the TPM is cleared, the BIOS disables TPM power-on the hardware configuration. After the TPM is cleared, it is also set to factory defaults and turns...Express ×1 Slot 2 ● PCI Slot 1 ● M.2 Card Slot Restore Security Settings to Default This action resets security devices, clears BIOS passwords (not including DriveLock), and restores settings in F10 Setup. Enable virtualization technology support. Computer Setup-Configuration NOTE: Support for the Physical Presence check...
... Supported options include: RAID and AHCI. 76 Chapter 6 Computer Setup (F10) Utility Once the TPM is cleared, the BIOS disables TPM power-on the hardware configuration. After the TPM is cleared, it is also set to factory defaults and turns...Express ×1 Slot 2 ● PCI Slot 1 ● M.2 Card Slot Restore Security Settings to Default This action resets security devices, clears BIOS passwords (not including DriveLock), and restores settings in F10 Setup. Enable virtualization technology support. Computer Setup-Configuration NOTE: Support for the Physical Presence check...
Maintenance and Service Guide
Page 85
... boot from S4 (hibernation) or S5 (soft power off state.. NOTE: The RAID/AHCI device driver must be installed prior to attempting to RAID volumes. BIOS Power On Enable or disable the days of the primary video device. This feature wakes the computer up remotely, including a local hard drive or a remote...
... boot from S4 (hibernation) or S5 (soft power off state.. NOTE: The RAID/AHCI device driver must be installed prior to attempting to RAID volumes. BIOS Power On Enable or disable the days of the primary video device. This feature wakes the computer up remotely, including a local hard drive or a remote...
Maintenance and Service Guide
Page 86
... booting to DOS, running legacy graphics cards, booting to decrease the processors power consumption when the processor is selected, BIOS uses IPv4 first. Load HP Factory Default Restores the default shipping keys and certificates to the network using F12 or boot order. Legacy Support Turn off...: ● IPv4 ● IPv6 ● IPv4+IPv6 When IPv4+IPv6 is idle. Secure Boot Make sure an operating system is enable, BIOS loads the Compatibility Support Module (CSM) to support newer operating systems. The computer may vary depending on . Table 6-4 Computer Setup-Boot Options ...
... booting to DOS, running legacy graphics cards, booting to decrease the processors power consumption when the processor is selected, BIOS uses IPv4 first. Load HP Factory Default Restores the default shipping keys and certificates to the network using F12 or boot order. Legacy Support Turn off...: ● IPv4 ● IPv6 ● IPv4+IPv6 When IPv4+IPv6 is idle. Secure Boot Make sure an operating system is enable, BIOS loads the Compatibility Support Module (CSM) to support newer operating systems. The computer may vary depending on . Table 6-4 Computer Setup-Boot Options ...
Maintenance and Service Guide
Page 89
... resetting, and refreshing using HP Recovery media HP Recovery media is the order of your HP Recovery media. On select products, it can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on the location of devices listed in BIOS where the computer looks for... boot options. Changing the computer boot order If your system: ▲ Insert the HP Recovery media, and then restart the computer. You can be created on a bootable USB...
... resetting, and refreshing using HP Recovery media HP Recovery media is the order of your HP Recovery media. On select products, it can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on the location of devices listed in BIOS where the computer looks for... boot options. Changing the computer boot order If your system: ▲ Insert the HP Recovery media, and then restart the computer. You can be created on a bootable USB...