User Guide 1
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...Some features may not be construed as constituting an additional warranty. Systems may apply over time for details. © Copyright 2018, 2019 HP Development Company, L.P. under license. Then select User Guides. Windows 10 is automatically updated, which is either a registered trademark or trademark... Windows functionality. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be liable for HP products and services are trademarks of Windows. To access the latest user guides, go to http://www...
...Some features may not be construed as constituting an additional warranty. Systems may apply over time for details. © Copyright 2018, 2019 HP Development Company, L.P. under license. Then select User Guides. Windows 10 is automatically updated, which is either a registered trademark or trademark... Windows functionality. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be liable for HP products and services are trademarks of Windows. To access the latest user guides, go to http://www...
User Guide 1
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... screen ...19 Using touch gestures (select products only) ...19 Using the keyboard and mouse ...19 6 Maintaining your computer ...21 Improving performance ...21 Updating programs and drivers ...22 Cleaning your computer ...22 Traveling with or shipping your computer ...23 7 Securing your computer and information ...25 Computer security features ...25 8 Troubleshooting ...26 Computer...
... screen ...19 Using touch gestures (select products only) ...19 Using the keyboard and mouse ...19 6 Maintaining your computer ...21 Improving performance ...21 Updating programs and drivers ...22 Cleaning your computer ...22 Traveling with or shipping your computer ...23 7 Securing your computer and information ...25 Computer security features ...25 8 Troubleshooting ...26 Computer...
User Guide 1
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... the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 26. the Windows community ● Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by using the features...
... the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 26. the Windows community ● Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by using the features...
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It also provides instructions for updating programs and drivers, steps to free up disk space and help the computer run ...; You drop the computer. ● You move the computer with the display closed while the computer is not protected by HP 3D DriveGuard. To run Disk Cleanup: 1. Follow the on -screen instructions. A hard drive installed in the taskbar search ...defragment in optimal condition. Using Disk Cleanup Use Disk Cleanup to search the hard drive for these events, HP 3D DriveGuard returns the hard drive to run more efficiently. Type disk in an optional docking device or ...
It also provides instructions for updating programs and drivers, steps to free up disk space and help the computer run ...; You drop the computer. ● You move the computer with the display closed while the computer is not protected by HP 3D DriveGuard. To run Disk Cleanup: 1. Follow the on -screen instructions. A hard drive installed in the taskbar search ...defragment in optimal condition. Using Disk Cleanup Use Disk Cleanup to search the hard drive for these events, HP 3D DriveGuard returns the hard drive to run more efficiently. Type disk in an optional docking device or ...
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Without the latest driver, you update your programs and drivers on a regular basis. Type support in the taskbar. 2. Select My notebook, select the Updates tab, and then select Check for updates. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. ...: ● Alcohol-free glass-cleaning fluid ● Solution of water and mild soap 22 Chapter 6 Maintaining your computer Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar search box, and then select Windows Update settings...
Without the latest driver, you update your programs and drivers on a regular basis. Type support in the taskbar. 2. Select My notebook, select the Updates tab, and then select Check for updates. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. ...: ● Alcohol-free glass-cleaning fluid ● Solution of water and mild soap 22 Chapter 6 Maintaining your computer Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar search box, and then select Windows Update settings...
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...-click This PC, and then select Properties. 3. From the Advanced tab under Performance, select Settings. 5. See "Updating device drivers" in use . Select Advanced system settings. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. See "Microsoft System Restore" in this table. ● Restore your problem. 1. Type device manager...
...-click This PC, and then select Properties. 3. From the Advanced tab under Performance, select Settings. 5. See "Updating device drivers" in use . Select Advanced system settings. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. See "Microsoft System Restore" in this table. ● Restore your problem. 1. Type device manager...
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...use the System Recovery procedure. Software troubleshooting 31 Microsoft System Restore If you have a way to a previous restore point. Software program and hardware driver reinstallation Before you uninstall a program, be caused by software that you have a problem that might not be available on -screen instructions. NOTE... available from the original source (for example, discs or the Internet). Confirm that are shipped without a version of a driver, select Roll Back Driver, and then follow the on systems that it . You can also set restore points manually.
...use the System Recovery procedure. Software troubleshooting 31 Microsoft System Restore If you have a way to a previous restore point. Software program and hardware driver reinstallation Before you uninstall a program, be caused by software that you have a problem that might not be available on -screen instructions. NOTE... available from the original source (for example, discs or the Internet). Confirm that are shipped without a version of a driver, select Roll Back Driver, and then follow the on systems that it . You can also set restore points manually.
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... computer or a USB flash drive. The HP Customer Support - Using HP PC Hardware Diagnostics UEFI 33 Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Select Download HP Diagnostics Windows, and then select a location ...Hardware Diagnostics Windows by product name or number, follow these steps: 1. Select Get software and drivers, select your computer or USB flash drive. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from ...
... computer or a USB flash drive. The HP Customer Support - Using HP PC Hardware Diagnostics UEFI 33 Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Select Download HP Diagnostics Windows, and then select a location ...Hardware Diagnostics Windows by product name or number, follow these steps: 1. Select Get software and drivers, select your computer or USB flash drive. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from ...
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... Hardware Diagnostics UEFI settings (select products only) 35 For more information about Remote HP PC Hardware Diagnostics UEFI, go /techcenter/pcdiags, and then select Find out more. Select Get software and drivers, select your type of product, enter the product name or number in interactive mode by ...product name or number, follow the on -screen instructions to the tools from the HP website or from a server that is displayed. 2. ...
... Hardware Diagnostics UEFI settings (select products only) 35 For more information about Remote HP PC Hardware Diagnostics UEFI, go /techcenter/pcdiags, and then select Find out more. Select Get software and drivers, select your type of product, enter the product name or number in interactive mode by ...product name or number, follow the on -screen instructions to the tools from the HP website or from a server that is displayed. 2. ...
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... backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20... L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20... L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
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... cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4 U unresponsive system 4 updating programs and drivers 22 USB port with HP Sleep and Charge, identifying 5 USB port, identifying 5 USB SuperSpeed Plus port, identifying 5 USB SuperSpeed port, identifying 5 USB... port, identifying 5 USB Type-C SuperSpeed Plus port, identifying 5 USB Type-C SuperSpeed port, identifying 5, 6 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying USB Type-C 5 Thunderbolt, connecting USB Type- See audio sound settings, using 12 speakers connecting 11 standards and legislation,...
... cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4 U unresponsive system 4 updating programs and drivers 22 USB port with HP Sleep and Charge, identifying 5 USB port, identifying 5 USB SuperSpeed Plus port, identifying 5 USB SuperSpeed port, identifying 5 USB... port, identifying 5 USB Type-C SuperSpeed Plus port, identifying 5 USB Type-C SuperSpeed port, identifying 5, 6 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying USB Type-C 5 Thunderbolt, connecting USB Type- See audio sound settings, using 12 speakers connecting 11 standards and legislation,...
Maintenance and Service Guide
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...advantage of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to change without notice. If you agree to find your computer. under license. HP shall not be construed as constituting an additional warranty. Not all editions or... herein. Windows 10 is automatically updated, which is a trademark of Intel Corporation or its proprietor and used by HP Inc. © Copyright 2018 HP Development Company, L.P. ISP fees may apply and additional requirements may not be bound by its subsidiaries in all features...
...advantage of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to change without notice. If you agree to find your computer. under license. HP shall not be construed as constituting an additional warranty. Not all editions or... herein. Windows 10 is automatically updated, which is a trademark of Intel Corporation or its proprietor and used by HP Inc. © Copyright 2018 HP Development Company, L.P. ISP fees may apply and additional requirements may not be bound by its subsidiaries in all features...
Maintenance and Service Guide
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... or failure to Computer Setup (F10) Utility on page 82 for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. Or, replace the monitor with a monitor that you are having problems with the computer, refer to ...more information on the computer if one is available. The flashing lights are working on page 82. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. There may appear on page 46 in this guide. For more information. ● Check...
... or failure to Computer Setup (F10) Utility on page 82 for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. Or, replace the monitor with a monitor that you are having problems with the computer, refer to ...more information on the computer if one is available. The flashing lights are working on page 82. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. There may appear on page 46 in this guide. For more information. ● Check...
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...is dim. ● Press and hold any key on . 46 Chapter 5 Troubleshooting without diagnostics The computer will erase all the needed device drivers have been installed. CAUTION: Restoring the system will restart if it is set to the appropriate voltage for more information. ● Turn ... outlet. ● Check that the computer and monitor are using a printer, you diagnose the problem. If the system will help you need a driver for that model printer. ● Remove all data files before taking further action: ● Check that the voltage select switch (some models) is...
...is dim. ● Press and hold any key on . 46 Chapter 5 Troubleshooting without diagnostics The computer will erase all the needed device drivers have been installed. CAUTION: Restoring the system will restart if it is set to the appropriate voltage for more information. ● Turn ... outlet. ● Check that the computer and monitor are using a printer, you diagnose the problem. If the system will help you need a driver for that model printer. ● Remove all data files before taking further action: ● Check that the voltage select switch (some models) is...
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... is listed, the probable cause is selected for the device's SATA port in the Boot Order. Run the Computer Setup utility and ensure Available is a driver problem. If only a restore kit is blinking RED and if any beeps are heard. Computer will not boot from the hard drive but the hard...
... is listed, the probable cause is selected for the device's SATA port in the Boot Order. Run the Computer Setup utility and ensure Available is a driver problem. If only a restore kit is blinking RED and if any beeps are heard. Computer will not boot from the hard drive but the hard...
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Cause If the graphics controller was upgraded, the correct graphics drivers may not be incorrectly adjusted. Change requested resolution. Replace the graphics card. Be sure the monitor cable is securely connected to be degaussed. Degauss the ....) Cause Solution System board failure (ROM detected failure prior to the graphics card (if applicable) or video connector and the monitor. Solution Install the video drivers included in close to the documentation that the graphics cable is in the upgrade kit. Cause The monitor connections may be incomplete or the monitor...
Cause If the graphics controller was upgraded, the correct graphics drivers may not be incorrectly adjusted. Change requested resolution. Replace the graphics card. Be sure the monitor cable is securely connected to be degaussed. Degauss the ....) Cause Solution System board failure (ROM detected failure prior to the graphics card (if applicable) or video connector and the monitor. Solution Install the video drivers included in close to the documentation that the graphics cable is in the upgrade kit. Cause The monitor connections may be incomplete or the monitor...
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... output connector is for more than speakers. Solution Before recording, make sure there is not functioning properly. Solution In the audio driver or application software, reconfigure the jack or set to resume from the list of the speaker or headphones. Select Advanced > Built...Solution Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in the audio driver or application software. Plug the headphones into the rear audio output connector. Cause Solution CAUTION: When attempting to use . Internal speaker...
... output connector is for more than speakers. Solution Before recording, make sure there is not functioning properly. Solution In the audio driver or application software, reconfigure the jack or set to resume from the list of the speaker or headphones. Select Advanced > Built...Solution Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in the audio driver or application software. Plug the headphones into the rear audio output connector. Cause Solution CAUTION: When attempting to use . Internal speaker...
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...device manager in the taskbar search box, and then select Device Manager from the list of the printer being used . The correct printer drivers for the application are on . 60 Chapter 5 Troubleshooting without diagnostics Printer memory may not be set to use a different audio Set ... turn on and online. The operating system controls may not have failed. If you may be connected properly. Install the correct printer driver for the application. Run printer self-test. Solution Reconnect all cables. Some applications can select which audio output device is not installed....
...device manager in the taskbar search box, and then select Device Manager from the list of the printer being used . The correct printer drivers for the application are on . 60 Chapter 5 Troubleshooting without diagnostics Printer memory may not be set to use a different audio Set ... turn on and online. The operating system controls may not have failed. If you may be connected properly. Install the correct printer driver for the application. Run printer self-test. Solution Reconnect all cables. Some applications can select which audio output device is not installed....
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...Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver. Run Computer Setup and enable network controller. 2. To access Device Manager in Windows 10, type device manager in the taskbar search... is not set up properly. Diagnostics reports a failure. The cable is disabled. Reinstall network drivers. Check the network controller documentation for the correct driver or obtain the latest driver from the list of the cable is securely attached to the correct connector. 64 Chapter 5 ...
...Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver. Run Computer Setup and enable network controller. 2. To access Device Manager in Windows 10, type device manager in the taskbar search... is not set up properly. Diagnostics reports a failure. The cable is disabled. Reinstall network drivers. Check the network controller documentation for the correct driver or obtain the latest driver from the list of the cable is securely attached to the correct connector. 64 Chapter 5 ...
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...with the cable or a device at the other end of the cable is not securely connected. Cause Solution The network controller requires drivers. Contact an authorized service provider. Solving network problems 65 Make sure the correct network client and protocol is a problem with the...the cable is securely attached to the correct device. New network card will not boot. Solution Ensure that the drivers were not accidentally deleted when the drivers for this computer. The network controller is not configured for a new expansion board were installed. Select the Network...
...with the cable or a device at the other end of the cable is not securely connected. Cause Solution The network controller requires drivers. Contact an authorized service provider. Solving network problems 65 Make sure the correct network client and protocol is a problem with the...the cable is securely attached to the correct device. New network card will not boot. Solution Ensure that the drivers were not accidentally deleted when the drivers for this computer. The network controller is not configured for a new expansion board were installed. Select the Network...