User Guide
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1 Requirements and installation Before you can install Sprout Companion, one of the following programs must already be installed on your Sprout by HP computer: ● Lync® 2013 or Lync 2013 SP1 NOTE: To download this service pack, go to https://support.microsoft.com/en-us/kb/2817430. ● Skype® for Business 2015 ● Skype for Business 2016 version 16.0.6528.1017 or earlier NOTE: Versions 16.0.6528.1018 and later are not supported. To install Sprout Companion: ▲ Download the app from Sprout Marketplace. 1
1 Requirements and installation Before you can install Sprout Companion, one of the following programs must already be installed on your Sprout by HP computer: ● Lync® 2013 or Lync 2013 SP1 NOTE: To download this service pack, go to https://support.microsoft.com/en-us/kb/2817430. ● Skype® for Business 2015 ● Skype for Business 2016 version 16.0.6528.1017 or earlier NOTE: Versions 16.0.6528.1018 and later are not supported. To install Sprout Companion: ▲ Download the app from Sprout Marketplace. 1
User Guide 1
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... Selecting manual DriveLock 23 Setting a DriveLock master password 24 Enabling DriveLock and setting a DriveLock user password 24 Disabling DriveLock ...25 Entering a DriveLock password 25 Changing a DriveLock password 25 Using Windows Hello (select products only) ...26 Using antivirus software ...26 Using firewall software ...26 Installing software updates ...27 Using HP Client Security (select products only 27 Using HP Touchpoint Manager (select products only 27 Using an optional security cable (select products only 27 Using a fingerprint reader (select products only 28 Locating the...
... Selecting manual DriveLock 23 Setting a DriveLock master password 24 Enabling DriveLock and setting a DriveLock user password 24 Disabling DriveLock ...25 Entering a DriveLock password 25 Changing a DriveLock password 25 Using Windows Hello (select products only) ...26 Using antivirus software ...26 Using firewall software ...26 Installing software updates ...27 Using HP Client Security (select products only 27 Using HP Touchpoint Manager (select products only 27 Using an optional security cable (select products only 27 Using a fingerprint reader (select products only 28 Locating the...
User Guide 1
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... Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 33 8 Backing up, restoring, and recovering ...35 Creating recovery media and backups ...35 Creating HP Recovery media (select products only 35 Using Windows tools ...36 Restore and recovery ...37 Recovering using HP Recovery Manager 37 What you need to know before you get started 37 Using the HP Recovery partition (select products only 38 Using HP Recovery media to recover 38 Changing the computer boot order 39 Removing the HP Recovery partition (select products only 40 9 Troubleshooting ...41 Wireless connection problems...
... Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 33 8 Backing up, restoring, and recovering ...35 Creating recovery media and backups ...35 Creating HP Recovery media (select products only 35 Using Windows tools ...36 Restore and recovery ...37 Recovering using HP Recovery Manager 37 What you need to know before you get started 37 Using the HP Recovery partition (select products only 38 Using HP Recovery media to recover 38 Changing the computer boot order 39 Removing the HP Recovery partition (select products only 40 9 Troubleshooting ...41 Wireless connection problems...
User Guide 1
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... as computers, phones, printers, headsets, speakers, and cameras. Connecting to a network, and diagnose and repair network problems. To use operating system controls: 1. The wireless light indicates the overall power state of your computer are enabled at home, you go. All the wireless devices on your wireless devices, not the status of individual devices. Select Network and Internet, and then select Network and Sharing Center. 8 Chapter 2 Network connections Mobile network operators install base stations (similar to cell phone...
... as computers, phones, printers, headsets, speakers, and cameras. Connecting to a network, and diagnose and repair network problems. To use operating system controls: 1. The wireless light indicates the overall power state of your computer are enabled at home, you go. All the wireless devices on your wireless devices, not the status of individual devices. Select Network and Internet, and then select Network and Sharing Center. 8 Chapter 2 Network connections Mobile network operators install base stations (similar to cell phone...
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... mobile network operators require the use of the display. - If the WLAN is displayed, allowing you want to connect to, right-click the network status icon in the taskbar, and then select Open Network and Sharing Center. See Using HP Mobile Connect Pro (select products only) on -screen instructions to complete the connection. Follow the on page 10. Connecting to a WLAN NOTE: When you are setting up Internet access in your...
... mobile network operators require the use of the display. - If the WLAN is displayed, allowing you want to connect to, right-click the network status icon in the taskbar, and then select Open Network and Sharing Center. See Using HP Mobile Connect Pro (select products only) on -screen instructions to complete the connection. Follow the on page 10. Connecting to a WLAN NOTE: When you are setting up Internet access in your...
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... (cellular, cordless, smartphone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse ● External keyboard Connecting Bluetooth devices Before you can use a Bluetooth device, you are sold separately. 10 Chapter 2 Network connections Type location in the taskbar search box, and then select Bluetooth settings. 2. refer to a wired network Select products may allow wired connections: local area network (LAN) and modem connection. Both cables are adding, follow the on-screen instructions. Using GPS (select products only) Your...
... (cellular, cordless, smartphone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse ● External keyboard Connecting Bluetooth devices Before you can use a Bluetooth device, you are sold separately. 10 Chapter 2 Network connections Type location in the taskbar search box, and then select Bluetooth settings. 2. refer to a wired network Select products may allow wired connections: local area network (LAN) and modem connection. Both cables are adding, follow the on-screen instructions. Using GPS (select products only) Your...
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... store your websites and applications. Setting passwords in Windows Password Function Administrator password* Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password, type support in the future if they cannot be used Windows and BIOS administrator passwords and describe their functions. You can securely read them in the taskbar search box, and then select the HP Support Assistant app. Using passwords 19 Use the following tables list commonly used .
... store your websites and applications. Setting passwords in Windows Password Function Administrator password* Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password, type support in the future if they cannot be used Windows and BIOS administrator passwords and describe their functions. You can securely read them in the taskbar search box, and then select the HP Support Assistant app. Using passwords 19 Use the following tables list commonly used .
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... relative to Internet games, interfere with a set of the taskbar or Windows Control Panel. Installing software updates 27 Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is blocked. Any data that does not meet those criteria is a cloud-based IT solution that you receive an alert. To connect a security cable to effectively manage and secure their company assets. To temporarily resolve the problem, disable the firewall...
... relative to Internet games, interfere with a set of the taskbar or Windows Control Panel. Installing software updates 27 Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is blocked. Any data that does not meet those criteria is a cloud-based IT solution that you receive an alert. To connect a security cable to effectively manage and secure their company assets. To temporarily resolve the problem, disable the firewall...
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... hard drive where the BIOS update is downloaded. Access the Boot Device Options menu: Using Computer Setup 31 b. NOTE: If you are revealed, follow these steps: 1. You may need to the location on -screen instructions. During the download and installation, follow these steps: a. or - Follow the on your computer. Make a note of the path to access this information to locate the update later, after the download is complete. The hard drive designation is typically Local Disk...
... hard drive where the BIOS update is downloaded. Access the Boot Device Options menu: Using Computer Setup 31 b. NOTE: If you are revealed, follow these steps: 1. You may need to the location on -screen instructions. During the download and installation, follow these steps: a. or - Follow the on your computer. Make a note of the path to access this information to locate the update later, after the download is complete. The hard drive designation is typically Local Disk...
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... device is listed, either your Sprout. 1. Identify the WLAN device from other devices. ● Wireless device or router hardware has failed. 9 Troubleshooting Wireless connection problems Some possible causes for wireless connection problems include the following: ● Wireless device is not turned on. ● Wireless device is turned on your Sprout does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed. If entering a security code is a security-enabled WLAN. Cannot connect to a preferred network...
... device is listed, either your Sprout. 1. Identify the WLAN device from other devices. ● Wireless device or router hardware has failed. 9 Troubleshooting Wireless connection problems Some possible causes for wireless connection problems include the following: ● Wireless device is not turned on. ● Wireless device is turned on your Sprout does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed. If entering a security code is a security-enabled WLAN. Cannot connect to a preferred network...
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... then enter the correct wireless encryption data into your Sprout to improve security. Select OK to http://www.hp.com/support. 42 Chapter 9 Troubleshooting For details, see the router manufacturer's instructions. To resolve this problem, get the latest version of the WLAN device software and drivers for a security code (or network key) or a name (SSID) when connecting to be sure that the router or access point...
... then enter the correct wireless encryption data into your Sprout to improve security. Select OK to http://www.hp.com/support. 42 Chapter 9 Troubleshooting For details, see the router manufacturer's instructions. To resolve this problem, get the latest version of the WLAN device software and drivers for a security code (or network key) or a name (SSID) when connecting to be sure that the router or access point...
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... button/light, identifying 2 HP 3D DriveGuard 15 HP Client Security 27 HP Mobile Connect 10 HP PC Hardware Diagnostics (UEFI) using 33 HP Recovery Manager correcting boot problems 39 starting 38 HP Recovery media creating 35 recovery 38 HP Recovery partition recovery 38 removing 40 HP Touch Mat connecting 6 HP Touch Mat, identifying 3 HP Touchpoint Manager 27 I input power 48 J jacks audio-out (headphone)/audio-in (microphone) 5 K keyboard button, identifying 2 L labels Bluetooth 7 regulatory 7 serial number 7 wireless certification 7 WLAN 7 legacy support, USB 29 lights drive 5 power 2 power...
... button/light, identifying 2 HP 3D DriveGuard 15 HP Client Security 27 HP Mobile Connect 10 HP PC Hardware Diagnostics (UEFI) using 33 HP Recovery Manager correcting boot problems 39 starting 38 HP Recovery media creating 35 recovery 38 HP Recovery partition recovery 38 removing 40 HP Touch Mat connecting 6 HP Touch Mat, identifying 3 HP Touchpoint Manager 27 I input power 48 J jacks audio-out (headphone)/audio-in (microphone) 5 K keyboard button, identifying 2 L labels Bluetooth 7 regulatory 7 serial number 7 wireless certification 7 WLAN 7 legacy support, USB 29 lights drive 5 power 2 power...
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... slots memory card reader 5 software antivirus 26 Disk Cleanup 15 Disk Defragmenter 15 firewall 26 HP 3D DriveGuard 15 software updates, installing 27 speakers, identifying 2 specifications 48 Sprout Illuminator 3 supported discs, recovery 36 Sure Start using 32 system recovery 37 system restore point creating 36 system restore point, creating 35 T TPM settings 32 troubleshooting 41 audio functions 47 computer will not turn on 43 display is blank 44 hard drive error 43 images on screen problems 44 keyboard 44 mouse 44 re-pair the wireless keyboard and mouse...
... slots memory card reader 5 software antivirus 26 Disk Cleanup 15 Disk Defragmenter 15 firewall 26 HP 3D DriveGuard 15 software updates, installing 27 speakers, identifying 2 specifications 48 Sprout Illuminator 3 supported discs, recovery 36 Sure Start using 32 system recovery 37 system restore point creating 36 system restore point, creating 35 T TPM settings 32 troubleshooting 41 audio functions 47 computer will not turn on 43 display is blank 44 hard drive error 43 images on screen problems 44 keyboard 44 mouse 44 re-pair the wireless keyboard and mouse...
Maintenance & Service Guide
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... ...72 Downloading a BIOS update ...73 Recovering the Configuration Settings ...74 6 Using HP PC Hardware Diagnostics (UEFI) ...75 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 76 Additional BIOS crisis recovery tool ...76 7 Troubleshooting ...77 Wireless connection problems ...77 Cannot connect to a WLAN ...77 Cannot connect to a preferred network 77 Current network security codes are unavailable 78 Cannot connect to the wireless router 78 Network status icon is not displayed 79 Power problems ...79 Sprout will not turn on or start ...79 Hard drive error ...79 Sprout is...
... ...72 Downloading a BIOS update ...73 Recovering the Configuration Settings ...74 6 Using HP PC Hardware Diagnostics (UEFI) ...75 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 76 Additional BIOS crisis recovery tool ...76 7 Troubleshooting ...77 Wireless connection problems ...77 Cannot connect to a WLAN ...77 Cannot connect to a preferred network 77 Current network security codes are unavailable 78 Cannot connect to the wireless router 78 Network status icon is not displayed 79 Power problems ...79 Sprout will not turn on or start ...79 Hard drive error ...79 Sprout is...
Maintenance & Service Guide
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... Option Description Device Configuration Lists all installed BIOS-controlled storage devices. DPS Self-Test Allows you can use F5 to configure: UEFI Boot Sources: Specify the order in which UEFI boot sources (such as disable UEFI boot and/or legacy boot. Specify the order of the three options. To remove the device from the selected non-default device for a bootable operating system image. The computer then boots from consideration as a network interface card, internal hard drive, or USB optical drive) are two supported options...
... Option Description Device Configuration Lists all installed BIOS-controlled storage devices. DPS Self-Test Allows you can use F5 to configure: UEFI Boot Sources: Specify the order in which UEFI boot sources (such as disable UEFI boot and/or legacy boot. Specify the order of the three options. To remove the device from the selected non-default device for a bootable operating system image. The computer then boots from consideration as a network interface card, internal hard drive, or USB optical drive) are two supported options...
Maintenance & Service Guide
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... custom key settings. - Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option lets you to legacy devices, and so on the hardware configuration. Allows certain operating systems to decrease the processors power consumption when the processor is HP Keys. ● Fast Boot-Enable/Disable. Default is disabled. From Windows 8, you can press Shift and select Restart to access the screen that verifies kernels during the firmware and OS boot process. Default is Don't Clear. - Allows certain operating...
... custom key settings. - Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option lets you to legacy devices, and so on the hardware configuration. Allows certain operating systems to decrease the processors power consumption when the processor is HP Keys. ● Fast Boot-Enable/Disable. Default is disabled. From Windows 8, you can press Shift and select Restart to access the screen that verifies kernels during the firmware and OS boot process. Default is Don't Clear. - Allows certain operating...
Maintenance & Service Guide
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... it is a security-enabled WLAN. Type control panel in Help and Support. If entering a security code is not the problem, you may have an integrated WLAN device, or the driver for the WLAN device is not properly installed. Cannot connect to a WLAN If you are still unable to expand the list and show all adapters. 4. Cannot connect to a preferred network You may include the term wireless, wireless LAN, WLAN, or...
... it is a security-enabled WLAN. Type control panel in Help and Support. If entering a security code is not the problem, you may have an integrated WLAN device, or the driver for the WLAN device is not properly installed. Cannot connect to a WLAN If you are still unable to expand the list and show all adapters. 4. Cannot connect to a preferred network You may include the term wireless, wireless LAN, WLAN, or...
Maintenance & Service Guide
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...) battery may need to be replaced. Recommended action 1. Replace the system board. 1. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for proper placement of the CMOS jumper if applicable. Reset the date and time under Control Panel. Configuration incorrect. Memory amount has changed since the last boot (memory added or removed). Memory configuration incorrect. Replace the system board. Make sure the memory module(s) are installed properly. 3. Run Computer Setup or Windows utilities...
...) battery may need to be replaced. Recommended action 1. Replace the system board. 1. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for proper placement of the CMOS jumper if applicable. Reset the date and time under Control Panel. Configuration incorrect. Memory amount has changed since the last boot (memory added or removed). Memory configuration incorrect. Replace the system board. Make sure the memory module(s) are installed properly. 3. Run Computer Setup or Windows utilities...
Maintenance & Service Guide
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... guide for Startup Menu" message is restarted. Turn on the screen. 4. Remove the right rear cover and the memory cover. 4. To change the power-on or setup password, complete the following steps: 1. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as the computer turns on: - The CMOS jumper resets CMOS but does not clear the power-on and setup passwords. Failure...
... guide for Startup Menu" message is restarted. Turn on the screen. 4. Remove the right rear cover and the memory cover. 4. To change the power-on or setup password, complete the following steps: 1. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as the computer turns on: - The CMOS jumper resets CMOS but does not clear the power-on and setup passwords. Failure...
Maintenance & Service Guide
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... 31 wireless USB/power button board 37 WLAN module 44 removing battery 35 removing personal data from volatile system memory 113 resetting CMOS 101 password jumper 101 right rear cover illustrated 9 removing 24 RJ-45 jack, identifying 4 S SATA connectors on system board 20 data cable pinouts 20 hard drive characteristics 20 screws, correct size 19 security cable slot, identifying 4 serial number 7 serial number, computer 7 service considerations 18 Setup password 104 setup password 101 slots memory card reader 5 software Disk Defragmenter 107 servicing computer 19 solid-state drive removing 33...
... 31 wireless USB/power button board 37 WLAN module 44 removing battery 35 removing personal data from volatile system memory 113 resetting CMOS 101 password jumper 101 right rear cover illustrated 9 removing 24 RJ-45 jack, identifying 4 S SATA connectors on system board 20 data cable pinouts 20 hard drive characteristics 20 screws, correct size 19 security cable slot, identifying 4 serial number 7 serial number, computer 7 service considerations 18 Setup password 104 setup password 101 slots memory card reader 5 software Disk Defragmenter 107 servicing computer 19 solid-state drive removing 33...
