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...is to return the entire unused product (hardware and software) within 14 days for HP products and services are common to change without notice. Go to request a full refund of the price of companies. Select Drivers & Downloads, and then follow the on your computer. If you agree to take... full advantage of Windows. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to be available on -screen instructions. Not all editions of Windows functionality. This computer may not be bound by the...
...is to return the entire unused product (hardware and software) within 14 days for HP products and services are common to change without notice. Go to request a full refund of the price of companies. Select Drivers & Downloads, and then follow the on your computer. If you agree to take... full advantage of Windows. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to be available on -screen instructions. Not all editions of Windows functionality. This computer may not be bound by the...
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Select Drivers & Downloads, and then follow the on-screen instructions. 1 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer. Go to http://www.hp.com/ support, and select your country.
Select Drivers & Downloads, and then follow the on-screen instructions. 1 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer. Go to http://www.hp.com/ support, and select your country.
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... a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of expertise: IMPORTANT: Not all products. ● Windows offers several options for recovering your system. Recovering using HP Recovery Manager on page 3. What you...you must use the HP Recovery media. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, ...
... a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of expertise: IMPORTANT: Not all products. ● Windows offers several options for recovering your system. Recovering using HP Recovery Manager on page 3. What you...you must use the HP Recovery media. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, ...
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Select Drivers & Downloads, and then follow the on the CD or DVD provided in the taskbar search box, and then select the HP Support Assistant app. Type support in printed format, you can find your product and/or on -screen instructions. For countries or regions where...in the taskbar. 2. For products purchased in the taskbar. 2. Click the question mark icon in Asia Pacific, you can request a copy from http://www.hp.com/go/orderdocuments. or - or - Include your product name, and your country. Resource Contents User Guide ● Product details for your computer To ...
Select Drivers & Downloads, and then follow the on the CD or DVD provided in the taskbar search box, and then select the HP Support Assistant app. Type support in printed format, you can find your product and/or on -screen instructions. For countries or regions where...in the taskbar. 2. For products purchased in the taskbar. 2. Click the question mark icon in Asia Pacific, you can request a copy from http://www.hp.com/go/orderdocuments. or - or - Include your product name, and your country. Resource Contents User Guide ● Product details for your computer To ...
User Guide 1
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...registered trademarks of Windows. The information contained herein is subject to most products. Bluetooth is either a registered trademark or trademark of the HP End User License Agreement (EULA). under license. Windows 10 is automatically updated, which is to return the entire unused product (hardware... that are not intended for details. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be used by the terms of Microsoft Corporation in the United States and/or other countries SD...
...registered trademarks of Windows. The information contained herein is subject to most products. Bluetooth is either a registered trademark or trademark of the HP End User License Agreement (EULA). under license. Windows 10 is automatically updated, which is to return the entire unused product (hardware... that are not intended for details. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be used by the terms of Microsoft Corporation in the United States and/or other countries SD...
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Using Disk Defragmenter ...15 Using Disk Cleanup ...15 Using HP 3D DriveGuard (select products only 15 Identifying HP 3D DriveGuard status 16 Updating programs and drivers ...16 Cleaning your Sprout ...16 Cleaning procedures ...16 Cleaning the display ...17 Cleaning the sides or cover 17 ...select products only) ...26 Using antivirus software ...26 Using firewall software ...26 Installing software updates ...27 Using HP Client Security (select products only 27 Using HP Touchpoint Manager (select products only 27 Using an optional security cable (select products only 27 Using a fingerprint...
Using Disk Defragmenter ...15 Using Disk Cleanup ...15 Using HP 3D DriveGuard (select products only 15 Identifying HP 3D DriveGuard status 16 Updating programs and drivers ...16 Cleaning your Sprout ...16 Cleaning procedures ...16 Cleaning the display ...17 Cleaning the sides or cover 17 ...select products only) ...26 Using antivirus software ...26 Using firewall software ...26 Installing software updates ...27 Using HP Client Security (select products only 27 Using HP Touchpoint Manager (select products only 27 Using an optional security cable (select products only 27 Using a fingerprint...
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...and then select Defragment and optimize your Sprout in optimal condition. Follow the on -screen instructions. It also provides instructions for updating programs and drivers and for unnecessary files that you can improve the performance of your computer by HP 3D DriveGuard. Improving performance You can ...drive by parking the drive and halting data requests under either of these events, HP 3D DriveGuard returns the hard drive to free up disk space. 2. Improving performance 15 4 Maintaining your Sprout It is important to perform regular maintenance to free up disk space and help...
...and then select Defragment and optimize your Sprout in optimal condition. Follow the on -screen instructions. It also provides instructions for updating programs and drivers and for unnecessary files that you can improve the performance of your computer by HP 3D DriveGuard. Improving performance You can ...drive by parking the drive and halting data requests under either of these events, HP 3D DriveGuard returns the hard drive to free up disk space. 2. Improving performance 15 4 Maintaining your Sprout It is important to perform regular maintenance to free up disk space and help...
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... and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in this section to update your programs and drivers, follow these drives. For example, older graphics components might not work well with the most out of your Sprout Cleaning your Sprout Use the...the Updates tab, and then select Check for updates and messages. 3. Updates can permanently damage your programs and drivers on -screen instructions. Go to http://www.hp.com/support to your Sprout safely: ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-...
... and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in this section to update your programs and drivers, follow these drives. For example, older graphics components might not work well with the most out of your Sprout Cleaning your Sprout Use the...the Updates tab, and then select Check for updates and messages. 3. Updates can permanently damage your programs and drivers on -screen instructions. Go to http://www.hp.com/support to your Sprout safely: ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-...
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... support environment because only .exe files are offered. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run. Go to stop a diagnostic test, press esc. Select Get software and drivers. This ID code can isolate hardware failures from issues that allows you to a... USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you need to ...
... support environment because only .exe files are offered. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run. Go to stop a diagnostic test, press esc. Select Get software and drivers. This ID code can isolate hardware failures from issues that allows you to a... USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you need to ...
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... you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen...
... you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen...
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...Identify the WLAN device from other devices. ● Wireless device or router hardware has failed. You must have an integrated WLAN device, or the driver for a WLAN device may have a problem connecting to a WLAN If you are still unable to a preferred network because it is a security-enabled... below. 1. Cannot connect to a WLAN, confirm that the wireless device is turned on . ● Wireless device is listed, either your Sprout. 1. Select the arrow next to Network adapters to the WLAN again. Type control panel in Help and Support. See the next section for wireless...
...Identify the WLAN device from other devices. ● Wireless device or router hardware has failed. You must have an integrated WLAN device, or the driver for a WLAN device may have a problem connecting to a WLAN If you are still unable to a preferred network because it is a security-enabled... below. 1. Cannot connect to a WLAN, confirm that the wireless device is turned on . ● Wireless device is listed, either your Sprout. 1. Select the arrow next to Network adapters to the WLAN again. Type control panel in Help and Support. See the next section for wireless...
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... the taskbar after you are provided with the network administrator to do so. Open your Sprout accordingly. If you are unavailable If you configure the WLAN, the software driver is protected by removing power from http://www.hp.com. 1. Current network security codes are prompted to be displayed. For details, see the router...
... the taskbar after you are provided with the network administrator to do so. Open your Sprout accordingly. If you are unavailable If you configure the WLAN, the software driver is protected by removing power from http://www.hp.com. 1. Current network security codes are prompted to be displayed. For details, see the router...
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... not functioning and should be replaced. Select Task Manager. 3. If closing programs does not work, restart Sprout. 1. Press the ctrl+alt+delete keys. 2. or - 3. Select the option for software and driver downloads, and then type your computer model number in the lower-right corner of the screen, and then select Restart. - Press...
... not functioning and should be replaced. Select Task Manager. 3. If closing programs does not work, restart Sprout. 1. Press the ctrl+alt+delete keys. 2. or - 3. Select the option for software and driver downloads, and then type your computer model number in the lower-right corner of the screen, and then select Restart. - Press...
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... Be sure that you connected powered speakers and that the speakers are properly connected. ● Unplug headphones if they are connected to your Sprout. Select Start Recording and speak into the microphone. Open a multimedia program and play back the sound. Type control panel in the taskbar ... and then select Sound Recorder. 2. Type sound in the taskbar search box, and then select Control Panel. 2. See Updating programs and drivers on your Sprout, and then unplug and reconnect the speakers. Under Program Events, select any sound event, such as a beep or alarm, and then ...
... Be sure that you connected powered speakers and that the speakers are properly connected. ● Unplug headphones if they are connected to your Sprout. Select Start Recording and speak into the microphone. Open a multimedia program and play back the sound. Type control panel in the taskbar ... and then select Sound Recorder. 2. Type sound in the taskbar search box, and then select Control Panel. 2. See Updating programs and drivers on your Sprout, and then unplug and reconnect the speakers. Under Program Events, select any sound event, such as a beep or alarm, and then ...
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...12 slots memory card reader 5 software antivirus 26 Disk Cleanup 15 Disk Defragmenter 15 firewall 26 HP 3D DriveGuard 15 software updates, installing 27 speakers, identifying 2 specifications 48 Sprout Illuminator 3 supported discs, recovery 36 Sure Start using 32 system recovery 37 system restore point ...re-pair the wireless keyboard and mouse 44 software problems 47 Sprout is not responding 43 Sprout shuts down unexpectedly 44 touch mat 45 wireless connection 41 turning off Sprout 14 U unresponsive system 14 updating programs and drivers 16 USB legacy support 29 USB ports, identifying 4 user...
...12 slots memory card reader 5 software antivirus 26 Disk Cleanup 15 Disk Defragmenter 15 firewall 26 HP 3D DriveGuard 15 software updates, installing 27 speakers, identifying 2 specifications 48 Sprout Illuminator 3 supported discs, recovery 36 Sure Start using 32 system recovery 37 system restore point ...re-pair the wireless keyboard and mouse 44 software problems 47 Sprout is not responding 43 Sprout shuts down unexpectedly 44 touch mat 45 wireless connection 41 turning off Sprout 14 U unresponsive system 14 updating programs and drivers 16 USB legacy support 29 USB ports, identifying 4 user...
Maintenance & Service Guide
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... support Windows 8 or Windows 7 In accordance with Microsoft's support policy, HP does not support the Windows 8 or Windows 7 operating system on http://support.hp.com. and other countries. No part of this document may require upgraded and/or separately purchased hardware, drivers and/or software to change without the prior written consent of...
... support Windows 8 or Windows 7 In accordance with Microsoft's support policy, HP does not support the Windows 8 or Windows 7 operating system on http://support.hp.com. and other countries. No part of this document may require upgraded and/or separately purchased hardware, drivers and/or software to change without the prior written consent of...
Maintenance & Service Guide
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What you need to know before you get started 88 Using the HP Recovery partition (select products only 88 Using HP Recovery media to recover 89 Changing the computer boot order 89 Removing the HP Recovery partition (select products only 89 9 POST error messages ...91 POST ... Maintaining peak performance ...107 Performing routine maintenance ...107 Using Disk Cleanup ...107 Using Disk Defragmenter ...107 Updating programs and drivers ...107 Cleaning your Sprout ...108 Cleaning procedures ...108 Cleaning the display and glass surfaces 108 Cleaning the sides or cover 108 Cleaning the Touch ...
What you need to know before you get started 88 Using the HP Recovery partition (select products only 88 Using HP Recovery media to recover 89 Changing the computer boot order 89 Removing the HP Recovery partition (select products only 89 9 POST error messages ...91 POST ... Maintaining peak performance ...107 Performing routine maintenance ...107 Using Disk Cleanup ...107 Using Disk Defragmenter ...107 Updating programs and drivers ...107 Cleaning your Sprout ...108 Cleaning procedures ...108 Cleaning the display and glass surfaces 108 Cleaning the sides or cover 108 Cleaning the Touch ...
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... may be individually excluded from or included for consideration as a bootable operating system source. Operating systems usually do not require additional driver support in Boot Order, restart the computer and press Esc (to select the preferred bootable device and press Enter. DPS Self-...may not apply after a non-MS-DOS operating system has started. IDE - AHCI (default option) - Allows operating systems with AHCI device drivers loaded to existing hard drive data and degrade or corrupt established volumes. NOTE: You must disable Secure Boot before you to a preferred place,...
... may be individually excluded from or included for consideration as a bootable operating system source. Operating systems usually do not require additional driver support in Boot Order, restart the computer and press Esc (to select the preferred bootable device and press Enter. DPS Self-...may not apply after a non-MS-DOS operating system has started. IDE - AHCI (default option) - Allows operating systems with AHCI device drivers loaded to existing hard drive data and degrade or corrupt established volumes. NOTE: You must disable Secure Boot before you to a preferred place,...
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... Diagnostics home page is included in the web-based training offered by HP authorized service providers to recover systems that cover HP PC Hardware Diagnostics (UEFI). 76 Chapter 6 Using HP PC Hardware Diagnostics (UEFI) Select Get software and drivers. 3. Enter the product name or number. 4. In the Diagnostic section, follow the on-screen instructions...
... Diagnostics home page is included in the web-based training offered by HP authorized service providers to recover systems that cover HP PC Hardware Diagnostics (UEFI). 76 Chapter 6 Using HP PC Hardware Diagnostics (UEFI) Select Get software and drivers. 3. Enter the product name or number. 4. In the Diagnostic section, follow the on-screen instructions...
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... been disabled. ● Wireless device encountered interference from the Network adapters list. You must have an integrated WLAN device, or the driver for the WLAN device is not properly installed. If you may not be able to connect to the WLAN again. Cannot connect to...WLAN connection. Select the arrow next to Network adapters to connect, follow the steps below. 1. If no WLAN device is listed, either your Sprout. 1. Type control panel in Help and Support. The listing for additional information. Wireless connection problems 77 Select System and Security, select System, ...
... been disabled. ● Wireless device encountered interference from the Network adapters list. You must have an integrated WLAN device, or the driver for the WLAN device is not properly installed. If you may not be able to connect to the WLAN again. Cannot connect to...WLAN connection. Select the arrow next to Network adapters to connect, follow the steps below. 1. If no WLAN device is listed, either your Sprout. 1. Type control panel in Help and Support. The listing for additional information. Wireless connection problems 77 Select System and Security, select System, ...